docs/WfmAgent.md in purecloudplatformclientv2-96.0.0 vs docs/WfmAgent.md in purecloudplatformclientv2-98.0.0
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title: WfmAgent
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+:::error
+**The Ruby SDK is deprecated as of 9/16/2020**
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+The Genesys Cloud Ruby SDK (v96.0.0) will be frozen at its current version level. Any new enhancements to our API or bug fixes will not be backported. If you do need to take advantage of new features or bug fixes outside the Genesys Cloud Ruby SDK, you will need to use the Genesys Cloud REST endpoints directly. More information can be found in the [Official Announcement](https://developer.mypurecloud.com/forum/t/announcement-genesys-cloud-ruby-sdk-end-of-life/8850).
+:::
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## PureCloud::WfmAgent
## Properties
|Name | Type | Description | Notes|
|------------ | ------------- | ------------- | -------------|
| **id** | **String** | The globally unique identifier for the object. | [optional] |
| **user** | [**UserReference**](UserReference.html) | The user associated with this data | [optional] |
-| **work_plan** | [**WorkPlanReference**](WorkPlanReference.html) | The work plan associated with this agent | [optional] |
-| **time_zone** | [**WfmTimeZone**](WfmTimeZone.html) | The time zone for this agent. Defaults to the time zone of the management unit to which the agent belongs | [optional] |
+| **work_plan** | [**WorkPlanReference**](WorkPlanReference.html) | The work plan associated with this agent, if applicable | [optional] |
+| **work_plan_rotation** | [**WorkPlanRotationReference**](WorkPlanRotationReference.html) | The work plan rotation associated with this agent, if applicable | [optional] |
| **accept_direct_shift_trades** | **BOOLEAN** | Whether the agent accepts direct shift trade requests | [optional] |
-| **metadata** | [**WfmVersionedEntityMetadata**](WfmVersionedEntityMetadata.html) | Metadata for this agent | [optional] |
-| **queues** | [**Array<QueueReference>**](QueueReference.html) | List of queues to which the agent belongs and which are defined in the service goal groups in this management unit | [optional] |
-| **languages** | [**Array<LanguageReference>**](LanguageReference.html) | The list of languages | [optional] |
-| **skills** | [**Array<RoutingSkillReference>**](RoutingSkillReference.html) | The list of skills | [optional] |
+| **queues** | [**Array<QueueReference>**](QueueReference.html) | List of queues to which this agent is capable of handling | [optional] |
+| **languages** | [**Array<LanguageReference>**](LanguageReference.html) | The list of languages this agent is capable of handling | [optional] |
+| **skills** | [**Array<RoutingSkillReference>**](RoutingSkillReference.html) | The list of skills this agent is capable of handling | [optional] |
| **schedulable** | **BOOLEAN** | Whether the agent has the permission to be included in schedule generation | [optional] |
+| **metadata** | [**WfmVersionedEntityMetadata**](WfmVersionedEntityMetadata.html) | Metadata for this agent | [optional] |
| **self_uri** | **String** | The URI for this object | [optional] |
{: class="table table-striped"}