swagger.json in purecloud-0.69.1 vs swagger.json in purecloud-0.70.1

@@ -1 +1 @@
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The addressRaw could have gone through some transformations, such as only using the numeric portion, before being run through the Address Normalization Table."}}},"Calibration":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"calibrator":{"$ref":"#/definitions/User"},"agent":{"$ref":"#/definitions/User"},"conversation":{"$ref":"#/definitions/Conversation"},"evaluationForm":{"$ref":"#/definitions/EvaluationForm"},"contextId":{"type":"string"},"averageScore":{"type":"integer","format":"int32"},"highScore":{"type":"integer","format":"int32"},"lowScore":{"type":"integer","format":"int32"},"createdDate":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. 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Will be null until the communication disconnects.","enum":["endpoint","client","system","timeout","transfer","transfer.conference","transfer.consult","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam","uncallable"]},"startHoldTime":{"type":"string","format":"date-time","description":"The timestamp the call was placed on hold in the cloud clock if the call is currently on hold. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"documentId":{"type":"string","description":"If call is an outbound fax of a document from content management, then this is the id in content management."},"connectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication was connected in the cloud clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"disconnectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication disconnected from the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"disconnectReasons":{"type":"array","description":"List of reasons that this call was disconnected. This will be set once the call disconnects.","items":{"$ref":"#/definitions/DisconnectReason"}},"faxStatus":{"description":"Extra information on fax transmission.","$ref":"#/definitions/FaxStatus"},"provider":{"type":"string","description":"The source provider for the call."}}},"Callback":{"type":"object","properties":{"state":{"type":"string","description":"The connection state of this communication.","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","scheduled","none"]},"id":{"type":"string","description":"A globally unique identifier for this communication."},"segments":{"type":"array","description":"The time line of the participant's callback, divided into activity segments.","items":{"$ref":"#/definitions/Segment"}},"direction":{"type":"string","description":"The direction of the call","enum":["inbound","outbound"]},"held":{"type":"boolean","description":"True if this call is held and the person on this side hears silence."},"disconnectType":{"type":"string","description":"System defined string indicating what caused the communication to disconnect. Will be null until the communication disconnects.","enum":["endpoint","client","system","timeout","transfer","transfer.conference","transfer.consult","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam","uncallable"]},"startHoldTime":{"type":"string","format":"date-time","description":"The timestamp the callback was placed on hold in the cloud clock if the callback is currently on hold. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"dialerPreview":{"description":"The preview data to be used when this callback is a Preview.","$ref":"#/definitions/DialerPreview"},"callbackNumbers":{"type":"array","description":"The phone number(s) to use to place the callback.","items":{"type":"string"}},"callbackUserName":{"type":"string","description":"The name of the user requesting a callback."},"scriptId":{"type":"string","description":"The UUID of the script to use."},"skipEnabled":{"type":"boolean","description":"True if the ability to skip a callback should be enabled."},"timeoutSeconds":{"type":"integer","format":"int32","description":"The number of seconds before the system automatically places a call for a callback.  0 means the automatic placement is disabled."},"connectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication was connected in the cloud clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"disconnectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication disconnected from the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"callbackScheduledTime":{"type":"string","format":"date-time","description":"The timestamp when this communication is scheduled in the provider clock. If this value is missing it indicates the callback will be placed immediately. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"automatedCallbackConfigId":{"type":"string","description":"The id of the config for automatically placing the callback (and handling the disposition). If null, the callback will not be placed automatically but routed to an agent as per normal."},"provider":{"type":"string","description":"The source provider for the callback."}}},"Cobrowsesession":{"type":"object","properties":{"state":{"type":"string","description":"The connection state of this communication.","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","scheduled","none"]},"id":{"type":"string","description":"A globally unique identifier for this communication."},"disconnectType":{"type":"string","description":"System defined string indicating what caused the communication to disconnect. Will be null until the communication disconnects.","enum":["endpoint","client","system","timeout","transfer","transfer.conference","transfer.consult","transfer.forward","transport.failure","error","peer","other","spam","uncallable"]},"self":{"description":"Address and name data for a call endpoint.","$ref":"#/definitions/Address"},"cobrowseSessionId":{"type":"string","description":"The co-browse session ID."},"cobrowseRole":{"type":"string","description":"This value identifies the role of the co-browse client within the co-browse session (a client is a sharer or a viewer)."},"controlling":{"type":"array","description":"ID of co-browse participants for which this client has been granted control (list is empty if this client cannot control any shared pages).","items":{"type":"string"}},"viewerUrl":{"type":"string","description":"The URL that can be used to open co-browse session in web browser."},"providerEventTime":{"type":"string","format":"date-time","description":"The time when the provider event which triggered this conversation update happened in the corrected provider clock (milliseconds since 1970-01-01 00:00:00 UTC). Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"connectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication was connected in the cloud clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"disconnectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication disconnected from the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"provider":{"type":"string","description":"The source provider for the co-browse session."},"segments":{"type":"array","description":"The time line of the participant's call, divided into activity segments.","items":{"$ref":"#/definitions/Segment"}}}},"Conversation":{"type":"object","required":["participants","startTime"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"startTime":{"type":"string","format":"date-time","description":"The time when the conversation started. This will be the time when the first participant joined the conversation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"endTime":{"type":"string","format":"date-time","description":"The time when the conversation ended. This will be the time when the last participant left the conversation, or null when the conversation is still active. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"address":{"type":"string","description":"The address of the conversation as seen from an external participant. For phone calls this will be the DNIS for inbound calls and the ANI for outbound calls. For other media types this will be the address of the destination participant for inbound and the address of the initiating participant for outbound."},"participants":{"type":"array","description":"The list of all participants in the conversation.","items":{"$ref":"#/definitions/Participant"}},"conversationIds":{"type":"array","description":"A list of conversations to merge into this conversation to create a conference. This field is null except when being used to create a conference.","items":{"type":"string"}},"maxParticipants":{"type":"integer","format":"int32","description":"If this is a conference conversation, then this field indicates the maximum number of participants allowed to participant in the conference."},"recordingState":{"type":"string","description":"On update, 'paused' initiates a secure pause, 'active' resumes any paused recordings; otherwise indicates state of conversation recording.","enum":["ACTIVE","PAUSED","NONE"]},"state":{"type":"string","description":"The conversation's state.  Values can be: 'disconnected'","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","converting","uploading","transmitting","none"]},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ConversationChat":{"type":"object","properties":{"state":{"type":"string","description":"The connection state of this communication.","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","none"]},"id":{"type":"string","description":"A globally unique identifier for this communication."},"roomId":{"type":"string","description":"The room id for the chat."},"recordingId":{"type":"string","description":"A globally unique identifier for the recording associated with this chat."},"segments":{"type":"array","description":"The time line of the participant's chat, divided into activity segments.","items":{"$ref":"#/definitions/Segment"}},"held":{"type":"boolean","description":"True if this call is held and the person on this side hears silence."},"direction":{"type":"string","description":"The direction of the chat","enum":["inbound","outbound"]},"disconnectType":{"type":"string","description":"System defined string indicating what caused the communication to disconnect. Will be null until the communication disconnects.","enum":["endpoint","client","system","transfer","transfer.conference","transfer.consult","transfer.forward","error","peer","other","uncallable"]},"startHoldTime":{"type":"string","format":"date-time","description":"The timestamp the chat was placed on hold in the cloud clock if the chat is currently on hold. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"connectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication was connected in the cloud clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"disconnectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication disconnected from the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"provider":{"type":"string","description":"The source provider for the email."}}},"Detail":{"type":"object","properties":{"errorCode":{"type":"string"},"fieldName":{"type":"string"},"entityId":{"type":"string"},"entityName":{"type":"string"}}},"DialerPreview":{"type":"object","properties":{"id":{"type":"string"},"contactId":{"type":"string","description":"The contact associated with this preview data pop"},"contactListId":{"type":"string","description":"The contactList associated with this preview data pop."},"campaignId":{"type":"string","description":"The campaignId associated with this preview data pop."},"phoneNumberColumns":{"type":"array","description":"The phone number columns associated with this campaign","items":{"$ref":"#/definitions/PhoneNumberColumn"}}}},"DisconnectReason":{"type":"object","properties":{"type":{"type":"string","description":"Disconnect reason protocol type.","enum":["q850","sip"]},"code":{"type":"integer","format":"int32","description":"Protocol specific reason code. See the Q.850 and SIP specs."},"phrase":{"type":"string","description":"Human readable English description of the disconnect reason."}}},"Email":{"type":"object","properties":{"state":{"type":"string","description":"The connection state of this communication.","enum":["alerting","connected","disconnected","none"]},"id":{"type":"string","description":"A globally unique identifier for this communication."},"held":{"type":"boolean","description":"True if this call is held and the person on this side hears silence."},"subject":{"type":"string","description":"The subject for the initial email that started this conversation."},"messagesSent":{"type":"integer","format":"int32","description":"The number of email messages sent by this participant."},"segments":{"type":"array","description":"The time line of the participant's email, divided into activity segments.","items":{"$ref":"#/definitions/Segment"}},"direction":{"type":"string","description":"The direction of the email","enum":["inbound","outbound"]},"recordingId":{"type":"string","description":"A globally unique identifier for the recording associated with this call."},"errorInfo":{"$ref":"#/definitions/ErrorBody"},"disconnectType":{"type":"string","description":"System defined string indicating what caused the communication to disconnect. Will be null until the communication disconnects.","enum":["endpoint","client","system","timeout","transfer","transfer.conference","transfer.consult","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam","uncallable"]},"startHoldTime":{"type":"string","format":"date-time","description":"The timestamp the email was placed on hold in the cloud clock if the email is currently on hold. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"connectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication was connected in the cloud clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"disconnectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication disconnected from the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"provider":{"type":"string","description":"The source provider for the email."}}},"ErrorBody":{"type":"object","properties":{"status":{"type":"integer","format":"int32"},"code":{"type":"string"},"entityId":{"type":"string"},"entityName":{"type":"string"},"message":{"type":"string"},"messageWithParams":{"type":"string"},"messageParams":{"type":"object","additionalProperties":{"type":"string"}},"contextId":{"type":"string"},"details":{"type":"array","items":{"$ref":"#/definitions/Detail"}},"errors":{"type":"array","items":{"$ref":"#/definitions/ErrorBody"}}}},"Evaluation":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"conversation":{"$ref":"#/definitions/Conversation"},"evaluationForm":{"description":"Evaluation form used for evaluation.","$ref":"#/definitions/EvaluationForm"},"evaluator":{"$ref":"#/definitions/User"},"agent":{"$ref":"#/definitions/User"},"calibration":{"$ref":"#/definitions/Calibration"},"status":{"type":"string","enum":["PENDING","INPROGRESS","FINISHED"]},"answers":{"$ref":"#/definitions/EvaluationScoringSet"},"agentHasRead":{"type":"boolean"},"releaseDate":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"assignedDate":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"changedDate":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"queue":{"$ref":"#/definitions/Queue"},"neverRelease":{"type":"boolean","description":"Signifies if the evaluation is never to be released. This cannot be set true if release date is also set."},"resourceId":{"type":"string","description":"Only used for email evaluations. Will be null for all other evaluations."},"resourceType":{"type":"string","description":"The type of resource. Only used for email evaluations. Will be null for evaluations on all other resources.","enum":["EMAIL"]},"redacted":{"type":"boolean","description":"Is only true when the user making the request does not have sufficient permissions to see evaluation"},"isScoringIndex":{"type":"boolean"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"EvaluationScoringSet":{"type":"object","properties":{"totalScore":{"type":"number","format":"float"},"totalCriticalScore":{"type":"number","format":"float"},"questionGroupScores":{"type":"array","items":{"$ref":"#/definitions/QuestionGroupScore"}},"anyFailedKillQuestions":{"type":"boolean"},"comments":{"type":"string"},"agentComments":{"type":"string"}}},"FaxStatus":{"type":"object","properties":{"direction":{"type":"string","description":"The fax direction, either \"send\" or \"receive\"."},"expectedPages":{"type":"integer","format":"int64","description":"Total number of expected pages, if known."},"activePage":{"type":"integer","format":"int64","description":"Active page of the transmission."},"linesTransmitted":{"type":"integer","format":"int64","description":"Number of lines that have completed transmission."},"bytesTransmitted":{"type":"integer","format":"int64","description":"Number of bytes that have competed transmission."},"baudRate":{"type":"integer","format":"int64","description":"Current signaling rate of transmission, baud rate."},"pageErrors":{"type":"integer","format":"int64","description":"Number of page errors."},"lineErrors":{"type":"integer","format":"int64","description":"Number of line errors."}}},"Participant":{"type":"object","properties":{"id":{"type":"string","description":"A globally unique identifier for this conversation."},"startTime":{"type":"string","format":"date-time","description":"The timestamp when this participant joined the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"endTime":{"type":"string","format":"date-time","description":"The timestamp when this participant disconnected from the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"connectedTime":{"type":"string","format":"date-time","description":"The timestamp when this participant was connected to the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"name":{"type":"string","description":"A human readable name identifying the participant."},"userUri":{"type":"string","description":"If this participant represents a user, then this will be an URI that can be used to fetch the user."},"userId":{"type":"string","description":"If this participant represents a user, then this will be the globally unique identifier for the user."},"externalContactId":{"type":"string","description":"If this participant represents an external contact, then this will be the globally unique identifier for the external contact."},"externalOrganizationId":{"type":"string","description":"If this participant represents an external org, then this will be the globally unique identifier for the external org."},"queueId":{"type":"string","description":"If present, the queue id that the communication channel came in on."},"groupId":{"type":"string","description":"If present, group of users the participant represents."},"queueName":{"type":"string","description":"If present, the queue name that the communication channel came in on."},"purpose":{"type":"string","description":"A well known string that specifies the purpose of this participant."},"participantType":{"type":"string","description":"A well known string that specifies the type of this participant."},"consultParticipantId":{"type":"string","description":"If this participant is part of a consult transfer, then this will be the participant id of the participant being transferred."},"address":{"type":"string","description":"The address for the this participant. For a phone call this will be the ANI."},"ani":{"type":"string","description":"The address for the this participant. For a phone call this will be the ANI."},"aniName":{"type":"string","description":"The ani-based name for this participant."},"dnis":{"type":"string","description":"The address for the this participant. For a phone call this will be the ANI."},"locale":{"type":"string","description":"An ISO 639 language code specifying the locale for this participant"},"wrapupRequired":{"type":"boolean","description":"True iff this participant is required to enter wrapup for this conversation."},"wrapupPrompt":{"type":"string","description":"This field controls how the UI prompts the agent for a wrapup.","enum":["mandatory","optional","timeout","forcedTimeout"]},"wrapupTimeoutMs":{"type":"integer","format":"int32","description":"Specifies how long a timed ACW session will last."},"wrapupSkipped":{"type":"boolean","description":"The UI sets this field when the agent chooses to skip entering a wrapup for this participant."},"wrapup":{"description":"Call wrap up or disposition data.","$ref":"#/definitions/Wrapup"},"monitoredParticipantId":{"type":"string","description":"If this participant is a monitor, then this will be the id of the participant that is being monitored."},"attributes":{"type":"object","description":"Additional participant attributes","additionalProperties":{"type":"string"}},"calls":{"type":"array","items":{"$ref":"#/definitions/Call"}},"callbacks":{"type":"array","items":{"$ref":"#/definitions/Callback"}},"chats":{"type":"array","items":{"$ref":"#/definitions/ConversationChat"}},"cobrowsesessions":{"type":"array","items":{"$ref":"#/definitions/Cobrowsesession"}},"emails":{"type":"array","items":{"$ref":"#/definitions/Email"}},"screenshares":{"type":"array","items":{"$ref":"#/definitions/Screenshare"}},"socialExpressions":{"type":"array","items":{"$ref":"#/definitions/SocialExpression"}},"videos":{"type":"array","items":{"$ref":"#/definitions/Video"}},"evaluations":{"type":"array","items":{"$ref":"#/definitions/Evaluation"}}}},"PhoneNumberColumn":{"type":"object","properties":{"columnName":{"type":"string"},"type":{"type":"string"}}},"QuestionGroupScore":{"type":"object","properties":{"questionGroupId":{"type":"string"},"totalScore":{"type":"number","format":"float"},"maxTotalScore":{"type":"number","format":"float"},"totalCriticalScore":{"type":"number","format":"float"},"maxTotalCriticalScore":{"type":"number","format":"float"},"totalScoreUnweighted":{"type":"number","format":"float"},"maxTotalScoreUnweighted":{"type":"number","format":"float"},"totalCriticalScoreUnweighted":{"type":"number","format":"float"},"maxTotalCriticalScoreUnweighted":{"type":"number","format":"float"},"markedNA":{"type":"boolean"},"questionScores":{"type":"array","items":{"$ref":"#/definitions/QuestionScore"}}}},"QuestionScore":{"type":"object","properties":{"questionId":{"type":"string"},"answerId":{"type":"string"},"score":{"type":"integer","format":"int32"},"markedNA":{"type":"boolean"},"failedKillQuestion":{"type":"boolean"},"comments":{"type":"string"}}},"Screenshare":{"type":"object","properties":{"state":{"type":"string","description":"The connection state of this communication.","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","none"]},"id":{"type":"string","description":"A globally unique identifier for this communication."},"context":{"type":"string","description":"The room id context (xmpp jid) for the conference session."},"sharing":{"type":"boolean","description":"Indicates whether this participant is sharing their screen."},"peerCount":{"type":"integer","format":"int32","description":"The number of peer participants from the perspective of the participant in the conference."},"disconnectType":{"type":"string","description":"System defined string indicating what caused the communication to disconnect. Will be null until the communication disconnects.","enum":["endpoint","client","system","timeout","transfer","transfer.conference","transfer.consult","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam","uncallable"]},"connectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication was connected in the cloud clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"disconnectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication disconnected from the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"provider":{"type":"string","description":"The source provider for the screen share."},"segments":{"type":"array","description":"The time line of the participant's call, divided into activity segments.","items":{"$ref":"#/definitions/Segment"}}}},"Segment":{"type":"object","required":["endTime","startTime"],"properties":{"startTime":{"type":"string","format":"date-time","description":"The timestamp when this segment began. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"endTime":{"type":"string","format":"date-time","description":"The timestamp when this segment ended. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"type":{"type":"string","description":"The activity taking place for the participant in the segment."},"howEnded":{"type":"string","description":"A description of the event that ended the segment."},"disconnectType":{"type":"string","description":"A description of the event that disconnected the segment"}}},"SocialExpression":{"type":"object","properties":{"state":{"type":"string","description":"The connection state of this communication.","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","none"]},"id":{"type":"string","description":"A globally unique identifier for this communication."},"socialMediaId":{"type":"string","description":"A globally unique identifier for the social media."},"socialMediaHub":{"type":"string","description":"The social network of the communication"},"socialUserName":{"type":"string","description":"The user name for the communication."},"previewText":{"type":"string","description":"The text preview of the communication contents"},"recordingId":{"type":"string","description":"A globally unique identifier for the recording associated with this chat."},"segments":{"type":"array","description":"The time line of the participant's chat, divided into activity segments.","items":{"$ref":"#/definitions/Segment"}},"held":{"type":"boolean","description":"True if this call is held and the person on this side hears silence."},"disconnectType":{"type":"string","description":"System defined string indicating what caused the communication to disconnect. Will be null until the communication disconnects.","enum":["endpoint","client","system","timeout","transfer","transfer.conference","transfer.consult","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam","uncallable"]},"startHoldTime":{"type":"string","format":"date-time","description":"The timestamp the chat was placed on hold in the cloud clock if the chat is currently on hold. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"connectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication was connected in the cloud clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"disconnectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication disconnected from the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"provider":{"type":"string","description":"The source provider for the social expression."}}},"Video":{"type":"object","properties":{"state":{"type":"string","description":"The connection state of this communication.","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","none"]},"id":{"type":"string","description":"A globally unique identifier for this communication."},"context":{"type":"string","description":"The room id context (xmpp jid) for the conference session."},"audioMuted":{"type":"boolean","description":"Indicates whether this participant has muted their outgoing audio."},"videoMuted":{"type":"boolean","description":"Indicates whether this participant has muted/paused their outgoing video."},"sharingScreen":{"type":"boolean","description":"Indicates whether this participant is sharing their screen to the session."},"peerCount":{"type":"integer","format":"int32","description":"The number of peer participants from the perspective of the participant in the conference."},"disconnectType":{"type":"string","description":"System defined string indicating what caused the communication to disconnect. Will be null until the communication disconnects.","enum":["endpoint","client","system","timeout","transfer","transfer.conference","transfer.consult","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam","uncallable"]},"connectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication was connected in the cloud clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"disconnectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication disconnected from the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"provider":{"type":"string","description":"The source provider for the video."}}},"VoicemailMessage":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"conversation":{"description":"The conversation that the voicemail message is associated with","readOnly":true,"$ref":"#/definitions/Conversation"},"read":{"type":"boolean","description":"Whether the voicemail message is marked as read"},"audioRecordingDurationSeconds":{"type":"integer","format":"int32","description":"The voicemail message's audio recording duration in seconds","readOnly":true},"audioRecordingSizeBytes":{"type":"integer","format":"int64","description":"The voicemail message's audio recording size in bytes","readOnly":true},"createdDate":{"type":"string","format":"date-time","description":"The date the voicemail message was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ","readOnly":true},"modifiedDate":{"type":"string","format":"date-time","description":"The date the voicemail message was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ","readOnly":true},"callerAddress":{"type":"string","description":"The caller address","readOnly":true},"callerName":{"type":"string","description":"Optionally the name of the caller that left the voicemail message if the caller was a known user","readOnly":true},"callerUser":{"description":"Optionally the user that left the voicemail message if the caller was a known user","readOnly":true,"$ref":"#/definitions/User"},"deleted":{"type":"boolean","description":"Whether the voicemail message has been marked as deleted"},"note":{"type":"string","description":"An optional note"},"user":{"description":"The user that the voicemail message belongs to or null which means the voicemail message belongs to a group","readOnly":true,"$ref":"#/definitions/User"},"group":{"description":"The group that the voicemail message belongs to or null which means the voicemail message belongs to a user","readOnly":true,"$ref":"#/definitions/Group"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"Wrapup":{"type":"object","properties":{"code":{"type":"string","description":"The user configured wrap up code id."},"name":{"type":"string","description":"The user configured wrap up code name."},"notes":{"type":"string","description":"Text entered by the agent to describe the call or disposition."},"tags":{"type":"array","description":"List of tags selected by the agent to describe the call or disposition.","items":{"type":"string"}},"durationSeconds":{"type":"integer","format":"int32","description":"The length of time in seconds that the agent spent doing after call work."},"endTime":{"type":"string","format":"date-time","description":"The timestamp when the wrapup was finished. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"provisional":{"type":"boolean","description":"Indicates if this is a pending save and should not require a code to be specified.  This allows someone to save some temporary wrapup that will be used later."}}},"VoicemailMediaInfo":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"mediaFileUri":{"type":"string","format":"uri"},"mediaImageUri":{"type":"string","format":"uri"}}},"DIDPool":{"type":"object","required":["endPhoneNumber","name","startPhoneNumber"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the entity."},"description":{"type":"string"},"version":{"type":"integer","format":"int32"},"dateCreated":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"dateModified":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"modifiedBy":{"type":"string"},"createdBy":{"type":"string"},"state":{"type":"string","enum":["active","inactive","deleted"]},"modifiedByApp":{"type":"string"},"createdByApp":{"type":"string"},"startPhoneNumber":{"type":"string","description":"The starting phone number for the range of this DID pool. Must be in E.164 format"},"endPhoneNumber":{"type":"string","description":"The ending phone number for the range of this DID pool. Must be in E.164 format"},"comments":{"type":"string"},"provider":{"type":"string","description":"The provider for this DID pool","enum":["PURE_CLOUD","PURE_CLOUD_VOICE"]},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"DIDPoolEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/DIDPool"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"TimeOffRequest":{"type":"object","required":["activityCodeId","dailyDurationMinutes","isFullDayRequest","markedAsRead","status","user"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"user":{"description":"The user associated with this TimeOffRequest","$ref":"#/definitions/User"},"isFullDayRequest":{"type":"boolean","description":"Whether this is a full day request (false means partial day)"},"markedAsRead":{"type":"boolean","description":"Whether this request has been marked as read by the agent"},"activityCodeId":{"type":"string","description":"The ID of the activity code associated with this TimeOffRequest"},"status":{"type":"string","description":"The administrative status of this TimeOffRequest","enum":["PENDING","APPROVED","DENIED","CANCELED"]},"partialDayStartDateTimes":{"type":"array","description":"The start date-times for partial day requests.  Required if isFullDayRequest == false","items":{"type":"string","format":"date-time"}},"dailyDurationMinutes":{"type":"integer","format":"int32","description":"The daily duration of this TimeOffRequest in minutes"},"notes":{"type":"string","description":"The notes as input by the one who entered the TimeOffRequest"},"submittedBy":{"description":"The user who submitted this TimeOffRequest","readOnly":true,"$ref":"#/definitions/User"},"submittedDate":{"type":"string","format":"date-time","description":"The timestamp when this request was submitted. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ","readOnly":true},"reviewedBy":{"description":"The user who reviewed this TimeOffRequest","readOnly":true,"$ref":"#/definitions/User"},"reviewedDate":{"type":"string","format":"date-time","description":"The timestamp when this request was reviewed. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ","readOnly":true},"modifiedBy":{"description":"The user who last modified this TimeOffRequest","readOnly":true,"$ref":"#/definitions/User"},"modifiedDate":{"type":"string","format":"date-time","description":"The timestamp when this request was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true},"fullDayManagementUnitDates":{"type":"array","description":"ISO-8601 date only with no timezones.  Should be interpreted in the Management Unit's configured time zone.  Required if isFullDayRequest == true","items":{"type":"string"}}}},"TimeOffRequestList":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"timeOffRequests":{"type":"array","items":{"$ref":"#/definitions/TimeOffRequest"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"TimeOffRequestPatch":{"type":"object","properties":{"markedAsRead":{"type":"boolean"}}},"ImportStatus":{"type":"object","required":["completedRecords","percentComplete","state","totalRecords"],"properties":{"state":{"type":"string","description":"current status of the import","readOnly":true,"enum":["IN_PROGRESS","FAILED"]},"totalRecords":{"type":"integer","format":"int64","description":"total number of records to be imported","readOnly":true},"completedRecords":{"type":"integer","format":"int64","description":"number of records finished importing","readOnly":true},"percentComplete":{"type":"integer","format":"int32","description":"percentage of records finished importing","readOnly":true},"failureReason":{"type":"string","description":"if the import has failed, the reason for the failure","readOnly":true}}},"EdgeVersionInformation":{"type":"object","properties":{"softwareVersion":{"type":"string"}}},"EdgeVersionReport":{"type":"object","properties":{"oldestVersion":{"$ref":"#/definitions/EdgeVersionInformation"},"newestVersion":{"$ref":"#/definitions/EdgeVersionInformation"}}},"WrapupCode":{"type":"object","required":["name"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The wrap-up code name."},"dateCreated":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"dateModified":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"modifiedBy":{"type":"string"},"createdBy":{"type":"string"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"EmailConversation":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"participants":{"type":"array","description":"The list of participants involved in the conversation.","items":{"$ref":"#/definitions/EmailMediaParticipant"}},"otherMediaUris":{"type":"array","description":"The list of other media channels involved in the conversation.","items":{"type":"string","format":"uri"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"EmailConversationEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/EmailConversation"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"EmailMediaParticipant":{"type":"object","properties":{"id":{"type":"string","description":"The unique participant ID."},"name":{"type":"string","description":"The display friendly name of the participant."},"address":{"type":"string","description":"The participant address."},"startTime":{"type":"string","format":"date-time","description":"The time when this participant first joined the conversation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"connectedTime":{"type":"string","format":"date-time","description":"The time when this participant went connected for this media (eg: video connected time). Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"endTime":{"type":"string","format":"date-time","description":"The time when this participant went disconnected for this media (eg: video disconnected time). Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"startHoldTime":{"type":"string","format":"date-time","description":"The time when this participant's hold started. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"purpose":{"type":"string","description":"The participant's purpose.  Values can be: 'agent', 'user', 'customer', 'external', 'acd', 'ivr"},"state":{"type":"string","description":"The participant's state.  Values can be: 'alerting', 'connected', 'disconnected', 'dialing', 'contacting","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","converting","uploading","transmitting","none"]},"direction":{"type":"string","description":"The participant's direction.  Values can be: 'inbound' or 'outbound'","enum":["inbound","outbound"]},"disconnectType":{"type":"string","description":"The reason the participant was disconnected from the conversation.","enum":["endpoint","client","system","transfer","transfer.conference","transfer.consult","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam"]},"held":{"type":"boolean","description":"Value is true when the participant is on hold."},"wrapupRequired":{"type":"boolean","description":"Value is true when the participant requires wrap-up."},"wrapupPrompt":{"type":"string","description":"The wrap-up prompt indicating the type of wrap-up to be performed."},"user":{"description":"The PureCloud user for this participant.","$ref":"#/definitions/UriReference"},"queue":{"description":"The PureCloud queue for this participant.","$ref":"#/definitions/UriReference"},"attributes":{"type":"object","description":"A list of ad-hoc attributes for the participant.","additionalProperties":{"type":"string"}},"errorInfo":{"description":"If the conversation ends in error, contains additional error details.","$ref":"#/definitions/ErrorBody"},"script":{"description":"The Engage script that should be used by this participant.","$ref":"#/definitions/UriReference"},"wrapupTimeoutMs":{"type":"integer","format":"int32","description":"The amount of time the participant has to complete wrap-up."},"wrapupSkipped":{"type":"boolean","description":"Value is true when the participant has skipped wrap-up."},"provider":{"type":"string","description":"The source provider for the communication."},"externalContact":{"description":"If this participant represents an external contact, then this will be the reference for the external contact.","$ref":"#/definitions/UriReference"},"externalOrganization":{"description":"If this participant represents an external org, then this will be the reference for the external org.","$ref":"#/definitions/UriReference"},"wrapup":{"description":"Wrapup for this participant, if it has been applied.","$ref":"#/definitions/Wrapup"},"subject":{"type":"string","description":"The subject of the email."},"messagesSent":{"type":"integer","format":"int32","description":"The number of messages that have been sent in this email conversation."}}},"Attachment":{"type":"object","properties":{"attachmentId":{"type":"string"},"name":{"type":"string"},"contentUri":{"type":"string"},"contentType":{"type":"string"},"contentLength":{"type":"integer","format":"int32"}}},"EmailAddress":{"type":"object","properties":{"email":{"type":"string"},"name":{"type":"string"}}},"EmailMessage":{"type":"object","required":["from","textBody","to"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"to":{"type":"array","description":"The recipients of the email message.","items":{"$ref":"#/definitions/EmailAddress"}},"cc":{"type":"array","description":"The recipients that were copied on the email message.","items":{"$ref":"#/definitions/EmailAddress"}},"bcc":{"type":"array","description":"The recipients that were blind copied on the email message.","items":{"$ref":"#/definitions/EmailAddress"}},"from":{"description":"The sender of the email message.","$ref":"#/definitions/EmailAddress"},"subject":{"type":"string","description":"The subject of the email message."},"attachments":{"type":"array","description":"The attachments of the email message.","items":{"$ref":"#/definitions/Attachment"}},"textBody":{"type":"string","description":"The text body of the email message."},"htmlBody":{"type":"string","description":"The html body of the email message."},"time":{"type":"string","format":"date-time","description":"The time when the message was received or sent. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"EmailMessageListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/EmailMessage"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"CreateEmailRequest":{"type":"object","required":["provider","queueId"],"properties":{"queueId":{"type":"string","description":"The ID of the queue to use for routing the chat conversation."},"provider":{"type":"string","description":"The name of the provider that is sourcing the web chat."},"skillIds":{"type":"array","description":"The list of skill ID's to use for routing.","items":{"type":"string"}},"languageId":{"type":"string","description":"The ID of the langauge to use for routing."},"priority":{"type":"integer","format":"int64","description":"The priority to assign to the conversation for routing."},"attributes":{"type":"object","description":"The list of attributes to associate with the customer participant.","additionalProperties":{"type":"string"}},"toAddress":{"type":"string","description":"The email address of the recipient of the email."},"toName":{"type":"string","description":"The name of the recipient of the email."},"fromAddress":{"type":"string","description":"The email address of the sender of the email."},"fromName":{"type":"string","description":"The name of the sender of the email."},"subject":{"type":"string","description":"The subject of the email"},"direction":{"type":"string","description":"Specify INBOUND to create an inbound email conversation to route to a queue, or OUTBOUND to send an email on behalf of a queue.","enum":["OUTBOUND","INBOUND"]}}},"ParticipantAttributes":{"type":"object","properties":{"attributes":{"type":"object","description":"The map of attribute keys to values.","additionalProperties":{"type":"string"}}}},"MediaParticipantRequest":{"type":"object","properties":{"wrapup":{"description":"Wrap-up to assign to this participant.","$ref":"#/definitions/Wrapup"},"state":{"type":"string","description":"The state to update to set for this participant's communications.  Possible values are: 'connected' and 'disconnected'.","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","converting","uploading","transmitting","none"]},"recording":{"type":"boolean","description":"True to enable recording of this participant, otherwise false to disable recording."},"muted":{"type":"boolean","description":"True to mute this conversation participant."},"confined":{"type":"boolean","description":"True to confine this conversation participant.  Should only be used for ad-hoc conferences"},"held":{"type":"boolean","description":"True to hold this conversation participant."},"wrapupSkipped":{"type":"boolean","description":"True to skip wrap-up for this participant."}}},"Empty":{"type":"object"},"TransferRequest":{"type":"object","properties":{"userId":{"type":"string","description":"The user ID of the transfer target."},"address":{"type":"string","description":"The phone number or address of the transfer target."},"userName":{"type":"string","description":"The user name of the transfer target."},"queueId":{"type":"string","description":"The queue ID of the transfer target."},"voicemail":{"type":"boolean","description":"If true, transfer to the voicemail inbox of the participant that is being replaced."}}},"UserQueue":{"type":"object","required":["acwSettings","mediaSettings","skillEvaluationMethod"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"description":{"type":"string"},"version":{"type":"integer","format":"int32"},"dateCreated":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"dateModified":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"modifiedBy":{"type":"string"},"createdBy":{"type":"string"},"state":{"type":"string","enum":["active","inactive","deleted"]},"modifiedByApp":{"type":"string"},"createdByApp":{"type":"string"},"mediaSettings":{"type":"object","description":"The media settings for the queue.","additionalProperties":{"$ref":"#/definitions/MediaSetting"}},"bullseye":{"description":"The bulls-eye settings for the queue.","$ref":"#/definitions/Bullseye"},"acwSettings":{"description":"The ACW settings for the queue.","$ref":"#/definitions/AcwSettings"},"skillEvaluationMethod":{"type":"string","description":"The skill evaluation method to use when routing conversations.","enum":["NONE","BEST","ALL"]},"queueFlow":{"description":"The in-queue flow to use for conversations waiting in queue.","$ref":"#/definitions/UriReference"},"callingPartyName":{"type":"string","description":"The name to use for caller identification for outbound calls from this queue."},"callingPartyNumber":{"type":"string","description":"The phone number to use for caller identification for outbound calls from this queue."},"outboundEmailAddress":{"$ref":"#/definitions/QueueEmailAddress"},"joined":{"type":"boolean"},"memberCount":{"type":"integer","format":"int32"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CampaignProgress":{"type":"object","required":["campaign","contactList"],"properties":{"campaign":{"description":"Identifier of the campaign","$ref":"#/definitions/UriReference"},"contactList":{"description":"Identifier of the contact list","$ref":"#/definitions/UriReference"},"numberOfContactsCalled":{"type":"integer","format":"int64","description":"Number of contacts processed during the campaign","readOnly":true},"totalNumberOfContacts":{"type":"integer","format":"int64","description":"Total number of contacts in the campaign","readOnly":true},"percentage":{"type":"integer","format":"int64","description":"Percentage of contacts processed during the campaign","readOnly":true}}},"ReportRunEntry":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"reportId":{"type":"string"},"runTime":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"runStatus":{"type":"string","enum":["RUNNING","COMPLETED","COMPLETED_WITH_ERRORS","FAILED","FAILED_TIMEOUT","FAILED_DATALIMIT"]},"errorMessage":{"type":"string"},"runDurationMsec":{"type":"integer","format":"int64"},"reportUrl":{"type":"string"},"reportFormat":{"type":"string"},"scheduleUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"Agent":{"type":"object","properties":{"stage":{"type":"string","description":"The current stage for this agent"}}},"Campaign":{"type":"object","required":["callAnalysisResponseSet","campaignStatus","contactList","dialingMode","edgeGroup","phoneColumns","queue","script"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"dateCreated":{"type":"string","format":"date-time","description":"Creation time of the entity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ","readOnly":true},"dateModified":{"type":"string","format":"date-time","description":"Last modified time of the entity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ","readOnly":true},"version":{"type":"integer","format":"int32","description":"Required for updates, must match the version number of the most recent update"},"contactList":{"description":"identifier of the contact list for the campaign","$ref":"#/definitions/UriReference"},"queue":{"description":"identifier of the agent assignment queue, required for all dialing modes other than agentless","$ref":"#/definitions/UriReference"},"dialingMode":{"type":"string","description":"dialing mode of the campaign","enum":["agentless","preview","power","predictive","progressive"]},"script":{"description":"identifier of the campaign script, required for all dialing modes other than agentless","$ref":"#/definitions/UriReference"},"edgeGroup":{"description":"identifier of the edge group, required for all dialing modes other than preview","$ref":"#/definitions/UriReference"},"campaignStatus":{"type":"string","description":"status of the campaign; can be set to 'on' or 'off'"},"phoneColumns":{"type":"array","description":"the contact list phone columns to be called for the campaign","items":{"$ref":"#/definitions/PhoneColumn"}},"abandonRate":{"type":"number","format":"double","description":"the targeted abandon rate percentage"},"dncLists":{"type":"array","description":"identifiers of the do not call lists","items":{"$ref":"#/definitions/UriReference"}},"callableTimeSet":{"description":"the identifier of the callable time set","$ref":"#/definitions/UriReference"},"callAnalysisResponseSet":{"description":"the identifier of the call analysis response set, required for all dialing modes other than preview","$ref":"#/definitions/UriReference"},"errors":{"type":"array","description":"a list of current error conditions associated with the campaign","readOnly":true,"items":{"$ref":"#/definitions/RestErrorDetail"}},"callerName":{"type":"string","description":"caller id name to be displayed on the outbound call"},"callerAddress":{"type":"string","example":"[phone]","description":"caller id phone number to be displayed on the outbound call"},"outboundLineCount":{"type":"integer","format":"int32","description":"for agentless campaigns, the number of outbound lines to be concurrently dialed"},"ruleSets":{"type":"array","description":"identifiers of the rule sets","items":{"$ref":"#/definitions/UriReference"}},"skipPreviewDisabled":{"type":"boolean","description":"for preview campaigns, indicator of whether the agent can skip a preview without placing a call"},"previewTimeOutSeconds":{"type":"integer","format":"int64","description":"for preview campaigns, number of seconds before a call will be automatically placed. 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Values can be: 'inbound' or 'outbound'","enum":["inbound","outbound"]},"disconnectType":{"type":"string","description":"The reason the participant was disconnected from the conversation.","enum":["endpoint","client","system","transfer","transfer.conference","transfer.consult","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam"]},"held":{"type":"boolean","description":"Value is true when the participant is on hold."},"wrapupRequired":{"type":"boolean","description":"Value is true when the participant requires wrap-up."},"wrapupPrompt":{"type":"string","description":"The wrap-up prompt indicating the type of wrap-up to be performed."},"user":{"description":"The PureCloud user for this participant.","$ref":"#/definitions/UriReference"},"queue":{"description":"The PureCloud queue for this participant.","$ref":"#/definitions/UriReference"},"attributes":{"type":"object","description":"A list of ad-hoc attributes for the participant.","additionalProperties":{"type":"string"}},"errorInfo":{"description":"If the conversation ends in error, contains additional error details.","$ref":"#/definitions/ErrorBody"},"script":{"description":"The Engage script that should be used by this participant.","$ref":"#/definitions/UriReference"},"wrapupTimeoutMs":{"type":"integer","format":"int32","description":"The amount of time the participant has to complete wrap-up."},"wrapupSkipped":{"type":"boolean","description":"Value is true when the participant has skipped wrap-up."},"provider":{"type":"string","description":"The source provider for the communication."},"externalContact":{"description":"If this participant represents an external contact, then this will be the reference for the external contact.","$ref":"#/definitions/UriReference"},"externalOrganization":{"description":"If this participant represents an external org, then this will be the reference for the external org.","$ref":"#/definitions/UriReference"},"wrapup":{"description":"Wrapup for this participant, if it has been applied.","$ref":"#/definitions/Wrapup"},"cobrowseSessionId":{"type":"string","description":"The co-browse session ID."},"cobrowseRole":{"type":"string","description":"This value identifies the role of the co-browse client within the co-browse session (a client is a sharer or a viewer)."},"controlling":{"type":"array","description":"ID of co-browse participants for which this client has been granted control (list is empty if this client cannot control any shared pages).","items":{"type":"string"}},"viewerUrl":{"type":"string","description":"The URL that can be used to open co-browse session in web browser."},"providerEventTime":{"type":"string","format":"date-time","description":"The time when the provider event which triggered this conversation update happened in the corrected provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"}}},"EdgeServiceStateRequest":{"type":"object","required":["inService"],"properties":{"inService":{"type":"boolean","description":"A boolean that sets the Edge in-service or out-of-service."},"callDrainingWaitTimeSeconds":{"type":"integer","format":"int32","description":"The number of seconds to wait for call draining to complete before initiating the reboot. A value of 0 will prevent call draining and all calls will disconnect immediately."}}},"OutboundRouteBase":{"type":"object","required":["classificationTypes","name"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the entity."},"description":{"type":"string"},"version":{"type":"integer","format":"int32"},"dateCreated":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"dateModified":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"modifiedBy":{"type":"string"},"createdBy":{"type":"string"},"state":{"type":"string","enum":["active","inactive","deleted"]},"modifiedByApp":{"type":"string"},"createdByApp":{"type":"string"},"classificationTypes":{"type":"array","description":"The site associated to the outbound route.","items":{"type":"string"}},"enabled":{"type":"boolean"},"distribution":{"type":"string","enum":["SEQUENTIAL","RANDOM"]},"externalTrunkBases":{"type":"array","description":"Trunk base settings of trunkType \"EXTERNAL\".  This base must also be set on an edge logical interface for correct routing.","items":{"$ref":"#/definitions/UriReference"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"Keyword":{"type":"object","required":["agentScoreModifier","confidence","customerScoreModifier","phrase"],"properties":{"id":{"type":"string"},"name":{"type":"string"},"phrase":{"type":"string","description":"The word or phrase which is being looked for with speech recognition."},"confidence":{"type":"integer","format":"int32","description":"A sensitivity threshold that can be increased to lower false positives or decreased to reduce false negatives."},"agentScoreModifier":{"type":"integer","format":"int32","description":"A modifier to the evaluation score when the phrase is spotted in the agent channel"},"customerScoreModifier":{"type":"integer","format":"int32","description":"A modifier to the evaluation score when the phrase is spotted in the customer channel"},"alternateSpellings":{"type":"array","description":"Other spellings of the phrase that can be added to reduce missed spots (false negatives).","items":{"type":"string"}},"pronunciations":{"type":"array","description":"The phonetic spellings for the phrase and alternate spellings.","items":{"type":"string"}},"antiWords":{"type":"array","description":"Words that are similar to the phrase but not desired. Added to reduce incorrect spots (false positives).","items":{"type":"string"}},"antiPronunciations":{"type":"array","description":"The phonetic spellings for the antiWords.","items":{"type":"string"}},"spotabilityIndex":{"type":"number","format":"double","description":"A prediction of how easy it is to unambiguously spot the keyword within its language based on spelling."},"marginOfError":{"type":"number","format":"double"},"pronunciation":{"type":"string"}}},"KeywordSet":{"type":"object","required":["keywords","language","participantPurposes"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"description":{"type":"string"},"queues":{"type":"array","uniqueItems":true,"items":{"$ref":"#/definitions/Queue"}},"language":{"type":"string","description":"Language code, such as 'en-US'"},"agents":{"type":"array","uniqueItems":true,"items":{"$ref":"#/definitions/User"}},"keywords":{"type":"array","description":"The list of keywords to be used for keyword spotting.","items":{"$ref":"#/definitions/Keyword"}},"participantPurposes":{"type":"array","description":"The types of participants to use keyword spotting on.","uniqueItems":true,"items":{"type":"string","enum":["AGENT","CUSTOMER"]}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"EstimatedWaitTimePredictions":{"type":"object","required":["results"],"properties":{"results":{"type":"array","description":"Returned upon a successful estimated wait time request.","items":{"$ref":"#/definitions/PredictionResults"}}}},"PredictionResults":{"type":"object","required":["estimatedWaitTimeSeconds","formula"],"properties":{"intent":{"type":"string","description":"Indicates the media type scope of this estimated wait time","enum":["ALL","CALL","CALLBACK","CHAT","EMAIL","SOCIALEXPRESSION","VIDEOCOMM"]},"formula":{"type":"string","description":"Indicates the estimated wait time Formula","enum":["BEST","SIMPLE","ABANDON","PATIENCE_ABANDON"]},"estimatedWaitTimeSeconds":{"type":"integer","format":"int32","description":"Estimated wait time in seconds"}}},"UserRoutingSkill":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"proficiency":{"type":"number","format":"double","description":"Proficiency is a rating from 0.0 to 5.0 on how competent an agent is for a particular skill. It is used when a queue is set to \"Best available skills\" mode to allow acd interactions to target agents with higher proficiency ratings."},"state":{"type":"string","description":"Activate or deactivate this routing skill.","enum":["active","inactive","deleted"]},"skillUri":{"type":"string","format":"uri","description":"URI to the organization skill used by this user skill.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}},"description":"Represents an organization skill assigned to a user. When assigning to a user specify the organization skill id as the id."},"UserSkillEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/UserRoutingSkill"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"UserRoutingSkillPost":{"type":"object","required":["id","proficiency"],"properties":{"id":{"type":"string","description":"The id of the existing routing skill to add to the user"},"proficiency":{"type":"number","format":"double","description":"Proficiency is a rating from 0.0 to 5.0 on how competent an agent is for a particular skill. It is used when a queue is set to \"Best available skills\" mode to allow acd interactions to target agents with higher proficiency ratings."},"skillUri":{"type":"string","format":"uri","description":"URI to the organization skill used by this user skill.","readOnly":true},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}},"description":"Represents an organization skill assigned to a user. When assigning to a user specify the organization skill id as the id."},"Okta":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"certificate":{"type":"string"},"issuerURI":{"type":"string"},"ssoTargetURI":{"type":"string"},"disabled":{"type":"boolean"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"OAuthProvider":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"disabled":{"type":"boolean"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CampaignSchedule":{"type":"object","required":["campaign","intervals","timeZone"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"dateCreated":{"type":"string","format":"date-time","description":"Creation time of the entity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ","readOnly":true},"dateModified":{"type":"string","format":"date-time","description":"Last modified time of the entity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ","readOnly":true},"version":{"type":"integer","format":"int32","description":"Required for updates, must match the version number of the most recent update"},"intervals":{"type":"array","description":"a list of start and end times","items":{"$ref":"#/definitions/ScheduleInterval"}},"timeZone":{"type":"string","example":"Africa/Abidjan","description":"time zone identifier to be applied to the intervals; for example Africa/Abidjan"},"campaign":{"description":"identifier of the campaign to be scheduled","$ref":"#/definitions/UriReference"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ScheduleInterval":{"type":"object","properties":{"start":{"type":"string","description":"scheduled start time represented as an ISO-8601 string; for example, yyyy-MM-ddTHH:mm:ss.SSSZ"},"end":{"type":"string","description":"scheduled end time represented as an ISO-8601 string; for example, yyyy-MM-ddTHH:mm:ss.SSSZ"}}},"AvailableLanguageList":{"type":"object","properties":{"languages":{"type":"array","items":{"type":"string"}}}},"InteractionStatsAlert":{"type":"object","required":["alertTypes","dimension","dimensionValue","mediaType","metric","name","notificationUsers","numericRange","ruleId","startDate","statistic","unread","value"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"Name of the rule that generated the alert","readOnly":true},"dimension":{"type":"string","description":"The dimension of concern.","readOnly":true,"enum":["queueId","userId"]},"dimensionValue":{"type":"string","description":"The value of the dimension.","readOnly":true},"metric":{"type":"string","description":"The metric to be assessed.","readOnly":true,"enum":["tAbandon","tAnswered","tTalk","nOffered","tHandle","nTransferred","oServiceLevel","tWait","tHeld","tAcw"]},"mediaType":{"type":"string","description":"The media type.","readOnly":true,"enum":["voice","chat","email"]},"numericRange":{"type":"string","description":"The comparison descriptor used against the metric's value.","readOnly":true,"enum":["gt","gte","lt","lte","eq","ne"]},"statistic":{"type":"string","description":"The statistic of concern for the metric.","readOnly":true,"enum":["count","min","ratio","max"]},"value":{"type":"number","format":"double","description":"The threshold value.","readOnly":true},"ruleId":{"type":"string","description":"The id of the rule.","readOnly":true},"unread":{"type":"boolean","description":"Indicates if the alert has been read."},"startDate":{"type":"string","format":"date-time","description":"The date/time the alert was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ","readOnly":true},"endDate":{"type":"string","format":"date-time","description":"The date/time the owning rule exiting in alarm status. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ","readOnly":true},"notificationUsers":{"type":"array","description":"The ids of users who were notified of alarm state change.","readOnly":true,"uniqueItems":true,"items":{"$ref":"#/definitions/User"}},"alertTypes":{"type":"array","description":"A collection of notification methods.","readOnly":true,"uniqueItems":true,"items":{"type":"string","enum":["SMS","DEVICE","EMAIL"]}},"ruleUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"InteractionStatsAlertContainer":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/InteractionStatsAlert"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"UserPresenceRule":{"type":"object","required":["alertTypes","enabled","name","notificationUsers","presenceLimitInSeconds","presenceType","presenceUser","presenceValue"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"Name of the rule"},"presenceUser":{"description":"The user whose presence will be watched.","$ref":"#/definitions/User"},"presenceType":{"type":"string","description":"Indicates to which presence type the presence value belongs.","enum":["SYSTEM","ORGANIZATION"]},"presenceValue":{"type":"string","description":"The Org's UUID or Systems enum constance indicating the presence of concern."},"presenceLimitInSeconds":{"type":"integer","format":"int32","description":"The number of seconds to wait before alerting based upon the user's presence."},"enabled":{"type":"boolean","description":"Indicates if the rule is enabled."},"inAlarm":{"type":"boolean","description":"Indicates if the rule is in alarm state.","readOnly":true},"notificationUsers":{"type":"array","description":"The ids of users who will be notified of alarm state change.","uniqueItems":true,"items":{"$ref":"#/definitions/User"}},"alertTypes":{"type":"array","description":"A collection of notification methods.","uniqueItems":true,"items":{"type":"string","enum":["SMS","DEVICE","EMAIL"]}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"RoutingStatusAlert":{"type":"object","required":["agent","alertTypes","name","notificationUsers","routingLimitInSeconds","routingStatus","ruleId","startDate"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"Name of the rule"},"agent":{"description":"The agent whose routing status will be watched.","$ref":"#/definitions/User"},"routingStatus":{"type":"string","description":"The routing status on which to alert.","enum":["OFF_QUEUE","IDLE","INTERACTING","NOT_RESPONDING","COMMUNICATING"]},"routingLimitInSeconds":{"type":"integer","format":"int32","description":"The number of seconds to wait before alerting based upon the agent's routing status."},"ruleId":{"type":"string","description":"The id of the rule.","readOnly":true},"startDate":{"type":"string","format":"date-time","description":"The date/time the alert was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ","readOnly":true},"endDate":{"type":"string","format":"date-time","description":"The date/time the owning rule exiting in alarm status. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ","readOnly":true},"notificationUsers":{"type":"array","description":"The ids of users who were notified of alarm state change.","readOnly":true,"uniqueItems":true,"items":{"$ref":"#/definitions/User"}},"alertTypes":{"type":"array","description":"A collection of notification methods.","readOnly":true,"uniqueItems":true,"items":{"type":"string","enum":["SMS","DEVICE","EMAIL"]}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CallBasic":{"type":"object","properties":{"state":{"type":"string","description":"The connection state of this communication.","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","converting","uploading","transmitting","none"]},"id":{"type":"string","description":"A globally unique identifier for this communication."},"direction":{"type":"string","description":"The direction of the call","enum":["inbound","outbound"]},"recording":{"type":"boolean","description":"True if this call is being recorded."},"recordingState":{"type":"string","description":"State of recording on this call.","enum":["none","active","paused"]},"muted":{"type":"boolean","description":"True if this call is muted so that remote participants can't hear any audio from this end."},"confined":{"type":"boolean","description":"True if this call is held and the person on this side hears hold music."},"held":{"type":"boolean","description":"True if this call is held and the person on this side hears silence."},"recordingId":{"type":"string","description":"A globally unique identifier for the recording associated with this call."},"segments":{"type":"array","description":"The time line of the participant's call, divided into activity segments.","items":{"$ref":"#/definitions/Segment"}},"errorInfo":{"$ref":"#/definitions/ErrorBody"},"disconnectType":{"type":"string","description":"System defined string indicating what caused the communication to disconnect. Will be null until the communication disconnects.","enum":["endpoint","client","system","timeout","transfer","transfer.conference","transfer.consult","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam","uncallable"]},"startHoldTime":{"type":"string","format":"date-time","description":"The timestamp the call was placed on hold in the cloud clock if the call is currently on hold. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"documentId":{"type":"string","description":"If call is an outbound fax of a document from content management, then this is the id in content management."},"connectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication was connected in the cloud clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"disconnectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication disconnected from the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"disconnectReasons":{"type":"array","description":"List of reasons that this call was disconnected. This will be set once the call disconnects.","items":{"$ref":"#/definitions/DisconnectReason"}},"faxStatus":{"description":"Extra information on fax transmission.","$ref":"#/definitions/FaxStatus"},"provider":{"type":"string","description":"The source provider for the call."}}},"CallbackBasic":{"type":"object","properties":{"state":{"type":"string","description":"The connection state of this communication.","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","scheduled","none"]},"id":{"type":"string","description":"A globally unique identifier for this communication."},"segments":{"type":"array","description":"The time line of the participant's callback, divided into activity segments.","items":{"$ref":"#/definitions/Segment"}},"direction":{"type":"string","description":"The direction of the call","enum":["inbound","outbound"]},"held":{"type":"boolean","description":"True if this call is held and the person on this side hears silence."},"disconnectType":{"type":"string","description":"System defined string indicating what caused the communication to disconnect. Will be null until the communication disconnects.","enum":["endpoint","client","system","timeout","transfer","transfer.conference","transfer.consult","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam","uncallable"]},"startHoldTime":{"type":"string","format":"date-time","description":"The timestamp the callback was placed on hold in the cloud clock if the callback is currently on hold. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"dialerPreview":{"description":"The preview data to be used when this callback is a Preview.","$ref":"#/definitions/DialerPreview"},"callbackNumbers":{"type":"array","description":"The phone number(s) to use to place the callback.","items":{"type":"string"}},"callbackUserName":{"type":"string","description":"The name of the user requesting a callback."},"scriptId":{"type":"string","description":"The UUID of the script to use."},"skipEnabled":{"type":"boolean","description":"True if the ability to skip a callback should be enabled."},"timeoutSeconds":{"type":"integer","format":"int32","description":"The number of seconds before the system automatically places a call for a callback.  0 means the automatic placement is disabled."},"connectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication was connected in the cloud clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"disconnectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication disconnected from the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"callbackScheduledTime":{"type":"string","format":"date-time","description":"The timestamp when this communication is scheduled in the provider clock. If this value is missing it indicates the callback will be placed immediately. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"automatedCallbackConfigId":{"type":"string","description":"The id of the config for automatically placing the callback (and handling the disposition). If null, the callback will not be placed automatically but routed to an agent as per normal."},"provider":{"type":"string","description":"The source provider for the callback."}}},"CampaignInteraction":{"type":"object","properties":{"id":{"type":"string"},"campaign":{"$ref":"#/definitions/UriReference"},"agent":{"$ref":"#/definitions/UriReference"},"contact":{"$ref":"#/definitions/UriReference"},"destinationAddress":{"type":"string"},"activePreviewCall":{"type":"boolean","description":"Boolean value if there is an active preview call on the interaction"},"lastActivePreviewWrapupTime":{"type":"string","format":"date-time","description":"The time when the last preview of the interaction was wrapped up. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"creationTime":{"type":"string","format":"date-time","description":"The time when dialer created the interaction. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"callPlacedTime":{"type":"string","format":"date-time","description":"The time when the agent or system places the call. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"callRoutedTime":{"type":"string","format":"date-time","description":"The time when the agent was connected to the call. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"previewConnectedTime":{"type":"string","format":"date-time","description":"The time when the customer and routing participant are connected. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"queue":{"$ref":"#/definitions/UriReference"},"script":{"$ref":"#/definitions/UriReference"},"disposition":{"type":"string","description":"Describes what happened with call analysis for instance: disposition.classification.callable.person, disposition.classification.callable.noanswer","enum":["DISCONNECT","LIVE_VOICE","BUSY","MACHINE","NO_ANSWER","SIT_CALLABLE","SIT_UNCALLABLE","FAX"]},"callerName":{"type":"string"},"callerAddress":{"type":"string"},"previewPopDeliveredTime":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"conversation":{"$ref":"#/definitions/ConversationBasic"},"dialerSystemParticipantId":{"type":"string","description":"conversation participant id that is the dialer system participant to monitor the call from dialer perspective"},"dialingMode":{"type":"string"},"skills":{"type":"array","description":"Any skills that are attached to the call for routing","uniqueItems":true,"items":{"$ref":"#/definitions/UriReference"}}}},"CampaignInteractions":{"type":"object","properties":{"campaign":{"$ref":"#/definitions/UriReference"},"pendingInteractions":{"type":"array","items":{"$ref":"#/definitions/CampaignInteraction"}},"proceedingInteractions":{"type":"array","items":{"$ref":"#/definitions/CampaignInteraction"}},"previewingInteractions":{"type":"array","items":{"$ref":"#/definitions/CampaignInteraction"}},"interactingInteractions":{"type":"array","items":{"$ref":"#/definitions/CampaignInteraction"}},"scheduledInteractions":{"type":"array","items":{"$ref":"#/definitions/CampaignInteraction"}}}},"ConversationBasic":{"type":"object","required":["startTime"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"startTime":{"type":"string","format":"date-time","description":"The time when the conversation started. This will be the time when the first participant joined the conversation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"endTime":{"type":"string","format":"date-time","description":"The time when the conversation ended. This will be the time when the last participant left the conversation, or null when the conversation is still active. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true},"participants":{"type":"array","readOnly":true,"items":{"$ref":"#/definitions/ParticipantBasic"}}}},"ParticipantBasic":{"type":"object","properties":{"id":{"type":"string","description":"A globally unique identifier for this conversation."},"startTime":{"type":"string","format":"date-time","description":"The timestamp when this participant joined the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"endTime":{"type":"string","format":"date-time","description":"The timestamp when this participant disconnected from the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"connectedTime":{"type":"string","format":"date-time","description":"The timestamp when this participant was connected to the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"name":{"type":"string","description":"A human readable name identifying the participant."},"userUri":{"type":"string","description":"If this participant represents a user, then this will be an URI that can be used to fetch the user."},"userId":{"type":"string","description":"If this participant represents a user, then this will be the globally unique identifier for the user."},"externalContactId":{"type":"string","description":"If this participant represents an external contact, then this will be the globally unique identifier for the external contact."},"externalOrganizationId":{"type":"string","description":"If this participant represents an external org, then this will be the globally unique identifier for the external org."},"queueId":{"type":"string","description":"If present, the queue id that the communication channel came in on."},"groupId":{"type":"string","description":"If present, group of users the participant represents."},"queueName":{"type":"string","description":"If present, the queue name that the communication channel came in on."},"purpose":{"type":"string","description":"A well known string that specifies the purpose of this participant."},"participantType":{"type":"string","description":"A well known string that specifies the type of this participant."},"consultParticipantId":{"type":"string","description":"If this participant is part of a consult transfer, then this will be the participant id of the participant being transferred."},"address":{"type":"string","description":"The address for the this participant. For a phone call this will be the ANI."},"ani":{"type":"string","description":"The address for the this participant. For a phone call this will be the ANI."},"aniName":{"type":"string","description":"The ani-based name for this participant."},"dnis":{"type":"string","description":"The address for the this participant. 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Addresses assigned by DHCP will be returned as false."},"family":{"type":"integer","format":"int32","description":"The address family for this address.","enum":[2,23]}}},"DomainNetworkCommandResponse":{"type":"object","properties":{"correlationId":{"type":"string"},"commandName":{"type":"string"},"acknowledged":{"type":"boolean"},"errorInfo":{"$ref":"#/definitions/ErrorDetails"}}},"DomainNetworkRoute":{"type":"object","properties":{"prefix":{"type":"string","description":"The IPv4 or IPv6 route prefix in CIDR notation."},"nexthop":{"type":"string","description":"The IPv4 or IPv6 nexthop IP address."},"persistent":{"type":"boolean","description":"True if this route will persist on Edge restart.  Routes assigned by DHCP will be returned as false."},"metric":{"type":"integer","format":"int32","description":"The metric being used for route. Lower values will have a higher priority."},"family":{"type":"integer","format":"int32","description":"The address family for this route.","enum":[2,23]}}},"ErrorDetails":{"type":"object","properties":{"status":{"type":"integer","format":"int32"},"message":{"type":"string"},"messageWithParams":{"type":"string"},"messageParams":{"type":"object","additionalProperties":{"type":"string"}},"code":{"type":"string"},"contextId":{"type":"string"},"nested":{"$ref":"#/definitions/ErrorDetails"},"details":{"type":"string","format":"uri"}}},"LogicalInterfaceEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/DomainLogicalInterface"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"ConversationEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/Conversation"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"EvaluationFormEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/EvaluationForm"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"RecordingSettings":{"type":"object","properties":{"maxSimultaneousStreams":{"type":"integer","format":"int32"}}},"Metabase":{"type":"object","required":["name"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The name of the entity."},"description":{"type":"string"},"version":{"type":"integer","format":"int32"},"dateCreated":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. 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The value of this property is a comma separated key=value format.  Each key is one of the attribute names supported by X.500."},"subject":{"type":"string","description":"Information about the subject of the certificate.  The value of this property is a comma separated key=value format.  Each key is one of the attribute names supported by X.500."},"expirationDate":{"type":"string","format":"date-time","description":"The expiration date of the certificate. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"issueDate":{"type":"string","format":"date-time","description":"The issue date of the certificate. Date time is represented as an ISO-8601 string. 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Use /upload to start an upload.","enum":["UPLOADING","NOT_UPLOADED","UPLOADED","ERROR_ON_UPLOAD"]},"edgePath":{"type":"string","format":"uri","description":"The path of this file on the Edge."},"downloadId":{"type":"string","description":"The download ID to use with the downloads API."},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"SequenceSchedule":{"type":"object","required":["intervals","sequence","timeZone"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"dateCreated":{"type":"string","format":"date-time","description":"Creation time of the entity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ","readOnly":true},"dateModified":{"type":"string","format":"date-time","description":"Last modified time of the entity. Date time is represented as an ISO-8601 string. 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For example: yyyy-MM-ddTHH:mm:ss.SSSZ"}}},"QueryFacetInfo":{"type":"object","properties":{"attributes":{"type":"array","items":{"$ref":"#/definitions/FacetKeyAttribute"}},"facets":{"type":"array","items":{"$ref":"#/definitions/FacetEntry"}}}},"QueryResult":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"body":{"$ref":"#/definitions/DomainEntity"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"QueryResults":{"type":"object","properties":{"results":{"$ref":"#/definitions/DomainEntityListingQueryResult"},"facetInfo":{"$ref":"#/definitions/QueryFacetInfo"}}},"TermAttribute":{"type":"object","properties":{"id":{"type":"string"},"name":{"type":"string"},"type":{"type":"string","enum":["NUMBER","STRING","DATE","BOOLEAN","LIST"]}}},"AttributeFilterItem":{"type":"object","properties":{"id":{"type":"string"},"operator":{"type":"string","enum":["IN","RANGE","EQUALS","NOTEQUALS","LESSTHAN","LESSTHANEQUALS","GREATERTHAN","GREATERTHANEQUALS","CONTAINS"]},"values":{"type":"array","items":{"type":"string"}}}},"ContentFilterItem":{"type":"object","properties":{"name":{"type":"string"},"type":{"type":"string","enum":["NUMBER","STRING","DATE","BOOLEAN","LIST"]},"operator":{"type":"string","enum":["IN","RANGE","EQUALS","NOTEQUALS","LESSTHAN","LESSTHANEQUALS","GREATERTHAN","GREATERTHANEQUALS","CONTAINS"]},"values":{"type":"array","items":{"type":"string"}}}},"QueryRequest":{"type":"object","properties":{"queryPhrase":{"type":"string"},"pageNumber":{"type":"integer","format":"int32"},"pageSize":{"type":"integer","format":"int32"},"facetNameRequests":{"type":"array","items":{"type":"string"}},"sort":{"type":"array","items":{"$ref":"#/definitions/SortItem"}},"filters":{"type":"array","items":{"$ref":"#/definitions/ContentFilterItem"}},"attributeFilters":{"type":"array","items":{"$ref":"#/definitions/AttributeFilterItem"}},"includeShares":{"type":"boolean"}}},"SortItem":{"type":"object","properties":{"name":{"type":"string"},"ascending":{"type":"boolean"}}},"VoicemailUserPolicy":{"type":"object","properties":{"enabled":{"type":"boolean","description":"Whether the user has voicemail enabled","readOnly":true},"alertTimeoutSeconds":{"type":"integer","format":"int32","description":"The number of seconds to ring the user's phone before a call is transfered to voicemail"},"pin":{"type":"string","description":"The user's PIN to access their voicemail. This property is only used for updates and never provided otherwise to ensure security"},"modifiedDate":{"type":"string","format":"date-time","description":"The date the policy was last modified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ","readOnly":true}}},"ConsultTransferResponse":{"type":"object","required":["destinationParticipantId"],"properties":{"destinationParticipantId":{"type":"string","description":"Participant ID to whom the call is being transferred."}}},"ConsultTransfer":{"type":"object","required":["destination"],"properties":{"speakTo":{"type":"string","description":"Determines to whom the initiating participant is speaking. 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Values can be: 'inbound' or 'outbound'","enum":["inbound","outbound"]},"disconnectType":{"type":"string","description":"The reason the participant was disconnected from the conversation.","enum":["endpoint","client","system","transfer","transfer.conference","transfer.consult","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam"]},"held":{"type":"boolean","description":"Value is true when the participant is on hold."},"wrapupRequired":{"type":"boolean","description":"Value is true when the participant requires wrap-up."},"wrapupPrompt":{"type":"string","description":"The wrap-up prompt indicating the type of wrap-up to be performed."},"user":{"description":"The PureCloud user for this participant.","$ref":"#/definitions/UriReference"},"queue":{"description":"The PureCloud queue for this participant.","$ref":"#/definitions/UriReference"},"attributes":{"type":"object","description":"A list of ad-hoc attributes for the 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For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"disconnectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication disconnected from the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"disconnectReasons":{"type":"array","description":"List of reasons that this call was disconnected. This will be set once the call disconnects.","items":{"$ref":"#/definitions/DisconnectReason"}},"faxStatus":{"description":"Extra information on fax transmission.","$ref":"#/definitions/FaxStatus"},"provider":{"type":"string","description":"The source provider for the call."}}},"Callback":{"type":"object","properties":{"state":{"type":"string","description":"The connection state of this communication.","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","scheduled","none"]},"id":{"type":"string","description":"A globally unique identifier for this communication."},"segments":{"type":"array","description":"The time line of the participant's callback, divided into activity segments.","items":{"$ref":"#/definitions/Segment"}},"direction":{"type":"string","description":"The direction of the call","enum":["inbound","outbound"]},"held":{"type":"boolean","description":"True if this call is held and the person on this side hears silence."},"disconnectType":{"type":"string","description":"System defined string indicating what caused the communication to disconnect. Will be null until the communication disconnects.","enum":["endpoint","client","system","timeout","transfer","transfer.conference","transfer.consult","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam","uncallable"]},"startHoldTime":{"type":"string","format":"date-time","description":"The timestamp the callback was placed on hold in the cloud clock if the callback is currently on hold. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"dialerPreview":{"description":"The preview data to be used when this callback is a Preview.","$ref":"#/definitions/DialerPreview"},"callbackNumbers":{"type":"array","description":"The phone number(s) to use to place the callback.","items":{"type":"string"}},"callbackUserName":{"type":"string","description":"The name of the user requesting a callback."},"scriptId":{"type":"string","description":"The UUID of the script to use."},"skipEnabled":{"type":"boolean","description":"True if the ability to skip a callback should be enabled."},"timeoutSeconds":{"type":"integer","format":"int32","description":"The number of seconds before the system automatically places a call for a callback.  0 means the automatic placement is disabled."},"connectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication was connected in the cloud clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"disconnectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication disconnected from the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"callbackScheduledTime":{"type":"string","format":"date-time","description":"The timestamp when this communication is scheduled in the provider clock. If this value is missing it indicates the callback will be placed immediately. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"automatedCallbackConfigId":{"type":"string","description":"The id of the config for automatically placing the callback (and handling the disposition). If null, the callback will not be placed automatically but routed to an agent as per normal."},"provider":{"type":"string","description":"The source provider for the callback."}}},"Cobrowsesession":{"type":"object","properties":{"state":{"type":"string","description":"The connection state of this communication.","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","scheduled","none"]},"id":{"type":"string","description":"A globally unique identifier for this communication."},"disconnectType":{"type":"string","description":"System defined string indicating what caused the communication to disconnect. Will be null until the communication disconnects.","enum":["endpoint","client","system","timeout","transfer","transfer.conference","transfer.consult","transfer.forward","transport.failure","error","peer","other","spam","uncallable"]},"self":{"description":"Address and name data for a call endpoint.","$ref":"#/definitions/Address"},"cobrowseSessionId":{"type":"string","description":"The co-browse session ID."},"cobrowseRole":{"type":"string","description":"This value identifies the role of the co-browse client within the co-browse session (a client is a sharer or a viewer)."},"controlling":{"type":"array","description":"ID of co-browse participants for which this client has been granted control (list is empty if this client cannot control any shared pages).","items":{"type":"string"}},"viewerUrl":{"type":"string","description":"The URL that can be used to open co-browse session in web browser."},"providerEventTime":{"type":"string","format":"date-time","description":"The time when the provider event which triggered this conversation update happened in the corrected provider clock (milliseconds since 1970-01-01 00:00:00 UTC). Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"connectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication was connected in the cloud clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"disconnectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication disconnected from the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"provider":{"type":"string","description":"The source provider for the co-browse session."},"segments":{"type":"array","description":"The time line of the participant's call, divided into activity segments.","items":{"$ref":"#/definitions/Segment"}}}},"Conversation":{"type":"object","required":["participants","startTime"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"startTime":{"type":"string","format":"date-time","description":"The time when the conversation started. This will be the time when the first participant joined the conversation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"endTime":{"type":"string","format":"date-time","description":"The time when the conversation ended. This will be the time when the last participant left the conversation, or null when the conversation is still active. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"address":{"type":"string","description":"The address of the conversation as seen from an external participant. For phone calls this will be the DNIS for inbound calls and the ANI for outbound calls. For other media types this will be the address of the destination participant for inbound and the address of the initiating participant for outbound."},"participants":{"type":"array","description":"The list of all participants in the conversation.","items":{"$ref":"#/definitions/Participant"}},"conversationIds":{"type":"array","description":"A list of conversations to merge into this conversation to create a conference. This field is null except when being used to create a conference.","items":{"type":"string"}},"maxParticipants":{"type":"integer","format":"int32","description":"If this is a conference conversation, then this field indicates the maximum number of participants allowed to participant in the conference."},"recordingState":{"type":"string","description":"On update, 'paused' initiates a secure pause, 'active' resumes any paused recordings; otherwise indicates state of conversation recording.","enum":["ACTIVE","PAUSED","NONE"]},"state":{"type":"string","description":"The conversation's state.  Values can be: 'disconnected'","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","converting","uploading","transmitting","none"]},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ConversationChat":{"type":"object","properties":{"state":{"type":"string","description":"The connection state of this communication.","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","none"]},"id":{"type":"string","description":"A globally unique identifier for this communication."},"roomId":{"type":"string","description":"The room id for the chat."},"recordingId":{"type":"string","description":"A globally unique identifier for the recording associated with this chat."},"segments":{"type":"array","description":"The time line of the participant's chat, divided into activity segments.","items":{"$ref":"#/definitions/Segment"}},"held":{"type":"boolean","description":"True if this call is held and the person on this side hears silence."},"direction":{"type":"string","description":"The direction of the chat","enum":["inbound","outbound"]},"disconnectType":{"type":"string","description":"System defined string indicating what caused the communication to disconnect. Will be null until the communication disconnects.","enum":["endpoint","client","system","transfer","transfer.conference","transfer.consult","transfer.forward","error","peer","other","uncallable"]},"startHoldTime":{"type":"string","format":"date-time","description":"The timestamp the chat was placed on hold in the cloud clock if the chat is currently on hold. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"connectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication was connected in the cloud clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"disconnectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication disconnected from the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"provider":{"type":"string","description":"The source provider for the email."}}},"Detail":{"type":"object","properties":{"errorCode":{"type":"string"},"fieldName":{"type":"string"},"entityId":{"type":"string"},"entityName":{"type":"string"}}},"DialerPreview":{"type":"object","properties":{"id":{"type":"string"},"contactId":{"type":"string","description":"The contact associated with this preview data pop"},"contactListId":{"type":"string","description":"The contactList associated with this preview data pop."},"campaignId":{"type":"string","description":"The campaignId associated with this preview data pop."},"phoneNumberColumns":{"type":"array","description":"The phone number columns associated with this campaign","items":{"$ref":"#/definitions/PhoneNumberColumn"}}}},"DisconnectReason":{"type":"object","properties":{"type":{"type":"string","description":"Disconnect reason protocol type.","enum":["q850","sip"]},"code":{"type":"integer","format":"int32","description":"Protocol specific reason code. See the Q.850 and SIP specs."},"phrase":{"type":"string","description":"Human readable English description of the disconnect reason."}}},"DomainEntityListingEvaluationForm":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/EvaluationForm"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"Email":{"type":"object","properties":{"state":{"type":"string","description":"The connection state of this communication.","enum":["alerting","connected","disconnected","none"]},"id":{"type":"string","description":"A globally unique identifier for this communication."},"held":{"type":"boolean","description":"True if this call is held and the person on this side hears silence."},"subject":{"type":"string","description":"The subject for the initial email that started this conversation."},"messagesSent":{"type":"integer","format":"int32","description":"The number of email messages sent by this participant."},"segments":{"type":"array","description":"The time line of the participant's email, divided into activity segments.","items":{"$ref":"#/definitions/Segment"}},"direction":{"type":"string","description":"The direction of the email","enum":["inbound","outbound"]},"recordingId":{"type":"string","description":"A globally unique identifier for the recording associated with this call."},"errorInfo":{"$ref":"#/definitions/ErrorBody"},"disconnectType":{"type":"string","description":"System defined string indicating what caused the communication to disconnect. Will be null until the communication disconnects.","enum":["endpoint","client","system","timeout","transfer","transfer.conference","transfer.consult","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam","uncallable"]},"startHoldTime":{"type":"string","format":"date-time","description":"The timestamp the email was placed on hold in the cloud clock if the email is currently on hold. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"connectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication was connected in the cloud clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"disconnectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication disconnected from the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"provider":{"type":"string","description":"The source provider for the email."}}},"ErrorBody":{"type":"object","properties":{"status":{"type":"integer","format":"int32"},"code":{"type":"string"},"entityId":{"type":"string"},"entityName":{"type":"string"},"message":{"type":"string"},"messageWithParams":{"type":"string"},"messageParams":{"type":"object","additionalProperties":{"type":"string"}},"contextId":{"type":"string"},"details":{"type":"array","items":{"$ref":"#/definitions/Detail"}},"errors":{"type":"array","items":{"$ref":"#/definitions/ErrorBody"}}}},"Evaluation":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"conversation":{"$ref":"#/definitions/Conversation"},"evaluationForm":{"description":"Evaluation form used for evaluation.","$ref":"#/definitions/EvaluationForm"},"evaluator":{"$ref":"#/definitions/User"},"agent":{"$ref":"#/definitions/User"},"calibration":{"$ref":"#/definitions/Calibration"},"status":{"type":"string","enum":["PENDING","INPROGRESS","FINISHED"]},"answers":{"$ref":"#/definitions/EvaluationScoringSet"},"agentHasRead":{"type":"boolean"},"releaseDate":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"assignedDate":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"changedDate":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"queue":{"$ref":"#/definitions/Queue"},"neverRelease":{"type":"boolean","description":"Signifies if the evaluation is never to be released. This cannot be set true if release date is also set."},"resourceId":{"type":"string","description":"Only used for email evaluations. Will be null for all other evaluations."},"resourceType":{"type":"string","description":"The type of resource. Only used for email evaluations. Will be null for evaluations on all other resources.","enum":["EMAIL"]},"redacted":{"type":"boolean","description":"Is only true when the user making the request does not have sufficient permissions to see evaluation"},"isScoringIndex":{"type":"boolean"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"EvaluationForm":{"type":"object","required":["name","questionGroups","type"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string","description":"The evaluation form name"},"type":{"type":"string","description":"The form type (evaluation)"},"modifiedDate":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"published":{"type":"boolean"},"contextId":{"type":"string"},"questionGroups":{"type":"array","description":"A list of question groups","items":{"$ref":"#/definitions/QuestionGroup"}},"publishedVersions":{"$ref":"#/definitions/DomainEntityListingEvaluationForm"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"EvaluationScoringSet":{"type":"object","properties":{"totalScore":{"type":"number","format":"float"},"totalCriticalScore":{"type":"number","format":"float"},"questionGroupScores":{"type":"array","items":{"$ref":"#/definitions/QuestionGroupScore"}},"anyFailedKillQuestions":{"type":"boolean"},"comments":{"type":"string"},"agentComments":{"type":"string"}}},"FaxStatus":{"type":"object","properties":{"direction":{"type":"string","description":"The fax direction, either \"send\" or \"receive\"."},"expectedPages":{"type":"integer","format":"int64","description":"Total number of expected pages, if known."},"activePage":{"type":"integer","format":"int64","description":"Active page of the transmission."},"linesTransmitted":{"type":"integer","format":"int64","description":"Number of lines that have completed transmission."},"bytesTransmitted":{"type":"integer","format":"int64","description":"Number of bytes that have competed transmission."},"baudRate":{"type":"integer","format":"int64","description":"Current signaling rate of transmission, baud rate."},"pageErrors":{"type":"integer","format":"int64","description":"Number of page errors."},"lineErrors":{"type":"integer","format":"int64","description":"Number of line errors."}}},"Participant":{"type":"object","properties":{"id":{"type":"string","description":"A globally unique identifier for this conversation."},"startTime":{"type":"string","format":"date-time","description":"The timestamp when this participant joined the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"endTime":{"type":"string","format":"date-time","description":"The timestamp when this participant disconnected from the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"connectedTime":{"type":"string","format":"date-time","description":"The timestamp when this participant was connected to the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"name":{"type":"string","description":"A human readable name identifying the participant."},"userUri":{"type":"string","description":"If this participant represents a user, then this will be an URI that can be used to fetch the user."},"userId":{"type":"string","description":"If this participant represents a user, then this will be the globally unique identifier for the user."},"externalContactId":{"type":"string","description":"If this participant represents an external contact, then this will be the globally unique identifier for the external contact."},"externalOrganizationId":{"type":"string","description":"If this participant represents an external org, then this will be the globally unique identifier for the external org."},"queueId":{"type":"string","description":"If present, the queue id that the communication channel came in on."},"groupId":{"type":"string","description":"If present, group of users the participant represents."},"queueName":{"type":"string","description":"If present, the queue name that the communication channel came in on."},"purpose":{"type":"string","description":"A well known string that specifies the purpose of this participant."},"participantType":{"type":"string","description":"A well known string that specifies the type of this participant."},"consultParticipantId":{"type":"string","description":"If this participant is part of a consult transfer, then this will be the participant id of the participant being transferred."},"address":{"type":"string","description":"The address for the this participant. For a phone call this will be the ANI."},"ani":{"type":"string","description":"The address for the this participant. For a phone call this will be the ANI."},"aniName":{"type":"string","description":"The ani-based name for this participant."},"dnis":{"type":"string","description":"The address for the this participant. For a phone call this will be the ANI."},"locale":{"type":"string","description":"An ISO 639 language code specifying the locale for this participant"},"wrapupRequired":{"type":"boolean","description":"True iff this participant is required to enter wrapup for this conversation."},"wrapupPrompt":{"type":"string","description":"This field controls how the UI prompts the agent for a wrapup.","enum":["mandatory","optional","timeout","forcedTimeout"]},"wrapupTimeoutMs":{"type":"integer","format":"int32","description":"Specifies how long a timed ACW session will last."},"wrapupSkipped":{"type":"boolean","description":"The UI sets this field when the agent chooses to skip entering a wrapup for this participant."},"wrapup":{"description":"Call wrap up or disposition data.","$ref":"#/definitions/Wrapup"},"monitoredParticipantId":{"type":"string","description":"If this participant is a monitor, then this will be the id of the participant that is being monitored."},"attributes":{"type":"object","description":"Additional participant attributes","additionalProperties":{"type":"string"}},"calls":{"type":"array","items":{"$ref":"#/definitions/Call"}},"callbacks":{"type":"array","items":{"$ref":"#/definitions/Callback"}},"chats":{"type":"array","items":{"$ref":"#/definitions/ConversationChat"}},"cobrowsesessions":{"type":"array","items":{"$ref":"#/definitions/Cobrowsesession"}},"emails":{"type":"array","items":{"$ref":"#/definitions/Email"}},"screenshares":{"type":"array","items":{"$ref":"#/definitions/Screenshare"}},"socialExpressions":{"type":"array","items":{"$ref":"#/definitions/SocialExpression"}},"videos":{"type":"array","items":{"$ref":"#/definitions/Video"}},"evaluations":{"type":"array","items":{"$ref":"#/definitions/Evaluation"}}}},"PhoneNumberColumn":{"type":"object","properties":{"columnName":{"type":"string"},"type":{"type":"string"}}},"Question":{"type":"object","properties":{"id":{"type":"string"},"text":{"type":"string"},"helpText":{"type":"string"},"type":{"type":"string"},"weight":{"type":"number","format":"double"},"naRequired":{"type":"boolean"},"commentsRequired":{"type":"boolean"},"isKill":{"type":"boolean"},"isCritical":{"type":"boolean"},"naEnabled":{"type":"boolean"},"visibilityCondition":{"$ref":"#/definitions/VisibilityCondition"},"answerOptions":{"type":"array","items":{"$ref":"#/definitions/AnswerOption"}}}},"QuestionGroup":{"type":"object","properties":{"id":{"type":"string"},"name":{"type":"string"},"type":{"type":"string"},"defaultAnswersToHighest":{"type":"boolean"},"defaultAnswersToNA":{"type":"boolean"},"naEnabled":{"type":"boolean"},"weight":{"type":"number","format":"float"},"manualWeight":{"type":"boolean"},"questions":{"type":"array","items":{"$ref":"#/definitions/Question"}},"visibilityCondition":{"$ref":"#/definitions/VisibilityCondition"}}},"QuestionGroupScore":{"type":"object","properties":{"questionGroupId":{"type":"string"},"totalScore":{"type":"number","format":"float"},"maxTotalScore":{"type":"number","format":"float"},"totalCriticalScore":{"type":"number","format":"float"},"maxTotalCriticalScore":{"type":"number","format":"float"},"totalScoreUnweighted":{"type":"number","format":"float"},"maxTotalScoreUnweighted":{"type":"number","format":"float"},"totalCriticalScoreUnweighted":{"type":"number","format":"float"},"maxTotalCriticalScoreUnweighted":{"type":"number","format":"float"},"markedNA":{"type":"boolean"},"questionScores":{"type":"array","items":{"$ref":"#/definitions/QuestionScore"}}}},"QuestionScore":{"type":"object","properties":{"questionId":{"type":"string"},"answerId":{"type":"string"},"score":{"type":"integer","format":"int32"},"markedNA":{"type":"boolean"},"failedKillQuestion":{"type":"boolean"},"comments":{"type":"string"}}},"Queue":{"type":"object","required":["acwSettings","mediaSettings","skillEvaluationMethod"],"properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"description":{"type":"string"},"version":{"type":"integer","format":"int32"},"dateCreated":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"dateModified":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"modifiedBy":{"type":"string"},"createdBy":{"type":"string"},"state":{"type":"string","enum":["active","inactive","deleted"]},"modifiedByApp":{"type":"string"},"createdByApp":{"type":"string"},"mediaSettings":{"type":"object","description":"The media settings for the queue.","additionalProperties":{"$ref":"#/definitions/MediaSetting"}},"bullseye":{"description":"The bulls-eye settings for the queue.","$ref":"#/definitions/Bullseye"},"acwSettings":{"description":"The ACW settings for the queue.","$ref":"#/definitions/AcwSettings"},"skillEvaluationMethod":{"type":"string","description":"The skill evaluation method to use when routing conversations.","enum":["NONE","BEST","ALL"]},"queueFlow":{"description":"The in-queue flow to use for conversations waiting in queue.","$ref":"#/definitions/UriReference"},"callingPartyName":{"type":"string","description":"The name to use for caller identification for outbound calls from this queue."},"callingPartyNumber":{"type":"string","description":"The phone number to use for caller identification for outbound calls from this queue."},"outboundEmailAddress":{"$ref":"#/definitions/QueueEmailAddress"},"memberCount":{"type":"integer","format":"int32"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"Screenshare":{"type":"object","properties":{"state":{"type":"string","description":"The connection state of this communication.","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","none"]},"id":{"type":"string","description":"A globally unique identifier for this communication."},"context":{"type":"string","description":"The room id context (xmpp jid) for the conference session."},"sharing":{"type":"boolean","description":"Indicates whether this participant is sharing their screen."},"peerCount":{"type":"integer","format":"int32","description":"The number of peer participants from the perspective of the participant in the conference."},"disconnectType":{"type":"string","description":"System defined string indicating what caused the communication to disconnect. Will be null until the communication disconnects.","enum":["endpoint","client","system","timeout","transfer","transfer.conference","transfer.consult","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam","uncallable"]},"connectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication was connected in the cloud clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"disconnectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication disconnected from the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"provider":{"type":"string","description":"The source provider for the screen share."},"segments":{"type":"array","description":"The time line of the participant's call, divided into activity segments.","items":{"$ref":"#/definitions/Segment"}}}},"Segment":{"type":"object","required":["endTime","startTime"],"properties":{"startTime":{"type":"string","format":"date-time","description":"The timestamp when this segment began. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"endTime":{"type":"string","format":"date-time","description":"The timestamp when this segment ended. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"type":{"type":"string","description":"The activity taking place for the participant in the segment."},"howEnded":{"type":"string","description":"A description of the event that ended the segment."},"disconnectType":{"type":"string","description":"A description of the event that disconnected the segment"}}},"SocialExpression":{"type":"object","properties":{"state":{"type":"string","description":"The connection state of this communication.","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","none"]},"id":{"type":"string","description":"A globally unique identifier for this communication."},"socialMediaId":{"type":"string","description":"A globally unique identifier for the social media."},"socialMediaHub":{"type":"string","description":"The social network of the communication"},"socialUserName":{"type":"string","description":"The user name for the communication."},"previewText":{"type":"string","description":"The text preview of the communication contents"},"recordingId":{"type":"string","description":"A globally unique identifier for the recording associated with this chat."},"segments":{"type":"array","description":"The time line of the participant's chat, divided into activity segments.","items":{"$ref":"#/definitions/Segment"}},"held":{"type":"boolean","description":"True if this call is held and the person on this side hears silence."},"disconnectType":{"type":"string","description":"System defined string indicating what caused the communication to disconnect. Will be null until the communication disconnects.","enum":["endpoint","client","system","timeout","transfer","transfer.conference","transfer.consult","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam","uncallable"]},"startHoldTime":{"type":"string","format":"date-time","description":"The timestamp the chat was placed on hold in the cloud clock if the chat is currently on hold. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"connectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication was connected in the cloud clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"disconnectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication disconnected from the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"provider":{"type":"string","description":"The source provider for the social expression."}}},"Video":{"type":"object","properties":{"state":{"type":"string","description":"The connection state of this communication.","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","none"]},"id":{"type":"string","description":"A globally unique identifier for this communication."},"context":{"type":"string","description":"The room id context (xmpp jid) for the conference session."},"audioMuted":{"type":"boolean","description":"Indicates whether this participant has muted their outgoing audio."},"videoMuted":{"type":"boolean","description":"Indicates whether this participant has muted/paused their outgoing video."},"sharingScreen":{"type":"boolean","description":"Indicates whether this participant is sharing their screen to the session."},"peerCount":{"type":"integer","format":"int32","description":"The number of peer participants from the perspective of the participant in the conference."},"disconnectType":{"type":"string","description":"System defined string indicating what caused the communication to disconnect. Will be null until the communication disconnects.","enum":["endpoint","client","system","timeout","transfer","transfer.conference","transfer.consult","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam","uncallable"]},"connectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication was connected in the cloud clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"disconnectedTime":{"type":"string","format":"date-time","description":"The timestamp when this communication disconnected from the conversation in the provider clock. Date time is represented as an ISO-8601 string. 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For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"EmailConversation":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"participants":{"type":"array","description":"The list of participants involved in the conversation.","items":{"$ref":"#/definitions/EmailMediaParticipant"}},"otherMediaUris":{"type":"array","description":"The list of other media channels involved in the conversation.","items":{"type":"string","format":"uri"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"EmailConversationEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/EmailConversation"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"EmailMediaParticipant":{"type":"object","properties":{"id":{"type":"string","description":"The unique participant ID."},"name":{"type":"string","description":"The display friendly name of the participant."},"address":{"type":"string","description":"The participant address."},"startTime":{"type":"string","format":"date-time","description":"The time when this participant first joined the conversation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"connectedTime":{"type":"string","format":"date-time","description":"The time when this participant went connected for this media (eg: video connected time). Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"endTime":{"type":"string","format":"date-time","description":"The time when this participant went disconnected for this media (eg: video disconnected time). Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"startHoldTime":{"type":"string","format":"date-time","description":"The time when this participant's hold started. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"purpose":{"type":"string","description":"The participant's purpose.  Values can be: 'agent', 'user', 'customer', 'external', 'acd', 'ivr"},"state":{"type":"string","description":"The participant's state.  Values can be: 'alerting', 'connected', 'disconnected', 'dialing', 'contacting","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","converting","uploading","transmitting","none"]},"direction":{"type":"string","description":"The participant's direction.  Values can be: 'inbound' or 'outbound'","enum":["inbound","outbound"]},"disconnectType":{"type":"string","description":"The reason the participant was disconnected from the conversation.","enum":["endpoint","client","system","transfer","transfer.conference","transfer.consult","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam"]},"held":{"type":"boolean","description":"Value is true when the participant is on hold."},"wrapupRequired":{"type":"boolean","description":"Value is true when the participant requires wrap-up."},"wrapupPrompt":{"type":"string","description":"The wrap-up prompt indicating the type of wrap-up to be performed."},"user":{"description":"The PureCloud user for this participant.","$ref":"#/definitions/UriReference"},"queue":{"description":"The PureCloud queue for this participant.","$ref":"#/definitions/UriReference"},"attributes":{"type":"object","description":"A list of ad-hoc attributes for the participant.","additionalProperties":{"type":"string"}},"errorInfo":{"description":"If the conversation ends in error, contains additional error details.","$ref":"#/definitions/ErrorBody"},"script":{"description":"The Engage script that should be used by this participant.","$ref":"#/definitions/UriReference"},"wrapupTimeoutMs":{"type":"integer","format":"int32","description":"The amount of time the participant has to complete wrap-up."},"wrapupSkipped":{"type":"boolean","description":"Value is true when the participant has skipped wrap-up."},"provider":{"type":"string","description":"The source provider for the communication."},"externalContact":{"description":"If this participant represents an external contact, then this will be the reference for the external contact.","$ref":"#/definitions/UriReference"},"externalOrganization":{"description":"If this participant represents an external org, then this will be the reference for the external org.","$ref":"#/definitions/UriReference"},"wrapup":{"description":"Wrapup for this participant, if it has been applied.","$ref":"#/definitions/Wrapup"},"subject":{"type":"string","description":"The subject of the email."},"messagesSent":{"type":"integer","format":"int32","description":"The number of messages that have been sent in this email conversation."}}},"EmailMessageListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/EmailMessage"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"CreateEmailRequest":{"type":"object","required":["provider","queueId"],"properties":{"queueId":{"type":"string","description":"The ID of the queue to use for routing the chat conversation."},"provider":{"type":"string","description":"The name of the provider that is sourcing the web chat."},"skillIds":{"type":"array","description":"The list of skill ID's to use for routing.","items":{"type":"string"}},"languageId":{"type":"string","description":"The ID of the langauge to use for routing."},"priority":{"type":"integer","format":"int64","description":"The priority to assign to the conversation for routing."},"attributes":{"type":"object","description":"The list of attributes to associate with the customer participant.","additionalProperties":{"type":"string"}},"toAddress":{"type":"string","description":"The email address of the recipient of the email."},"toName":{"type":"string","description":"The name of the recipient of the email."},"fromAddress":{"type":"string","description":"The email address of the sender of the email."},"fromName":{"type":"string","description":"The name of the sender of the email."},"subject":{"type":"string","description":"The subject of the email"},"direction":{"type":"string","description":"Specify INBOUND to create an inbound email conversation to route to a queue, or OUTBOUND to send an email on behalf of a queue.","enum":["OUTBOUND","INBOUND"]}}},"OrgMediaUtilization":{"type":"object","properties":{"maximumCapacity":{"type":"integer","format":"int32","description":"Defines the maximum number of conversations of this type that an agent can handle at one time."},"interruptableMediaTypes":{"type":"array","description":"Defines the list of other media types that can interrupt a conversation of this media type.  Values can be: call, chat, email, or socialExpression","items":{"type":"string"}},"includeNonAcd":{"type":"boolean","description":"If true, then track non-ACD conversations against utilization"}}},"Utilization":{"type":"object","properties":{"utilization":{"type":"object","description":"Map of media types to utilization settings.  Map keys can be: call, chat, email, or socialExpression","additionalProperties":{"$ref":"#/definitions/OrgMediaUtilization"}}}},"MetaData":{"type":"object","properties":{"pairing-token":{"type":"string"},"pairing-trust":{"type":"array","items":{"type":"string"}},"pairing-url":{"type":"string"}}},"VmPairingInfo":{"type":"object","properties":{"meta-data":{"description":"This is to be used to complete the setup process of a locally deployed virtual edge device.","$ref":"#/definitions/MetaData"},"edge-id":{"type":"string"},"auth-token":{"type":"string"},"org-id":{"type":"string"}}},"CallForwarding":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"user":{"$ref":"#/definitions/User"},"enabled":{"type":"boolean"},"phoneNumber":{"type":"string"},"modifiedDate":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"ConversationEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/Conversation"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"LocalEncryptionConfigurationListing":{"type":"object","properties":{"total":{"type":"integer","format":"int64"},"entities":{"type":"array","items":{"$ref":"#/definitions/LocalEncryptionConfiguration"}},"selfUri":{"type":"string","format":"uri"}}},"FaxSummary":{"type":"object","properties":{"readCount":{"type":"integer","format":"int32"},"unreadCount":{"type":"integer","format":"int32"},"totalCount":{"type":"integer","format":"int32"}}},"SiteEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/Site"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"EdgeLogsJobUploadRequest":{"type":"object","required":["fileIds"],"properties":{"fileIds":{"type":"array","description":"A list of file ids to upload.","items":{"type":"string"}}}},"CallConversation":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"participants":{"type":"array","description":"The list of participants involved in the conversation.","items":{"$ref":"#/definitions/CallMediaParticipant"}},"otherMediaUris":{"type":"array","description":"The list of other media channels involved in the conversation.","items":{"type":"string","format":"uri"}},"recordingState":{"type":"string","enum":["none","active","paused"]},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CallConversationEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/CallConversation"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"CallMediaParticipant":{"type":"object","properties":{"id":{"type":"string","description":"The unique participant ID."},"name":{"type":"string","description":"The display friendly name of the participant."},"address":{"type":"string","description":"The participant address."},"startTime":{"type":"string","format":"date-time","description":"The time when this participant first joined the conversation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"connectedTime":{"type":"string","format":"date-time","description":"The time when this participant went connected for this media (eg: video connected time). Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"endTime":{"type":"string","format":"date-time","description":"The time when this participant went disconnected for this media (eg: video disconnected time). Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"startHoldTime":{"type":"string","format":"date-time","description":"The time when this participant's hold started. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"purpose":{"type":"string","description":"The participant's purpose.  Values can be: 'agent', 'user', 'customer', 'external', 'acd', 'ivr"},"state":{"type":"string","description":"The participant's state.  Values can be: 'alerting', 'connected', 'disconnected', 'dialing', 'contacting","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","converting","uploading","transmitting","none"]},"direction":{"type":"string","description":"The participant's direction.  Values can be: 'inbound' or 'outbound'","enum":["inbound","outbound"]},"disconnectType":{"type":"string","description":"The reason the participant was disconnected from the conversation.","enum":["endpoint","client","system","transfer","transfer.conference","transfer.consult","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam"]},"held":{"type":"boolean","description":"Value is true when the participant is on hold."},"wrapupRequired":{"type":"boolean","description":"Value is true when the participant requires wrap-up."},"wrapupPrompt":{"type":"string","description":"The wrap-up prompt indicating the type of wrap-up to be performed."},"user":{"description":"The PureCloud user for this participant.","$ref":"#/definitions/UriReference"},"queue":{"description":"The PureCloud queue for this participant.","$ref":"#/definitions/UriReference"},"attributes":{"type":"object","description":"A list of ad-hoc attributes for the participant.","additionalProperties":{"type":"string"}},"errorInfo":{"description":"If the conversation ends in error, contains additional error details.","$ref":"#/definitions/ErrorBody"},"script":{"description":"The Engage script that should be used by this participant.","$ref":"#/definitions/UriReference"},"wrapupTimeoutMs":{"type":"integer","format":"int32","description":"The amount of time the participant has to complete wrap-up."},"wrapupSkipped":{"type":"boolean","description":"Value is true when the participant has skipped wrap-up."},"provider":{"type":"string","description":"The source provider for the communication."},"externalContact":{"description":"If this participant represents an external contact, then this will be the reference for the external contact.","$ref":"#/definitions/UriReference"},"externalOrganization":{"description":"If this participant represents an external org, then this will be the reference for the external org.","$ref":"#/definitions/UriReference"},"wrapup":{"description":"Wrapup for this participant, if it has been applied.","$ref":"#/definitions/Wrapup"},"muted":{"type":"boolean","description":"Value is true when the call is muted."},"confined":{"type":"boolean","description":"Value is true when the call is confined."},"recording":{"type":"boolean","description":"Value is true when the call is being recorded."},"recordingState":{"type":"string","description":"The state of the call recording.","enum":["none","active","paused"]},"group":{"description":"The group involved in the group ring call.","$ref":"#/definitions/UriReference"},"ani":{"type":"string","description":"The call ANI."},"dnis":{"type":"string","description":"The call DNIS."},"documentId":{"type":"string","description":"The ID of the Content Management document if the call is a fax."},"faxStatus":{"description":"Extra fax information if the call is a fax.","$ref":"#/definitions/FaxStatus"},"monitoredParticipantId":{"type":"string","description":"The ID of the participant being monitored when performing a call monitor."},"consultParticipantId":{"type":"string","description":"The ID of the consult transfer target participant when performing a consult transfer."}}},"CreateCallResponse":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CreateCallRequest":{"type":"object","properties":{"phoneNumber":{"type":"string","description":"The phone number to dial."},"callFromQueueId":{"type":"string","description":"The queue ID to call on behalf of."},"callQueueId":{"type":"string","description":"The queue ID to call."},"callUserId":{"type":"string","description":"The user ID to call."},"priority":{"type":"integer","format":"int32","description":"The priority to assign to this call (if calling a queue)."},"languageId":{"type":"string","description":"The language skill ID to use for routing this call (if calling a queue)."},"routingSkillsIds":{"type":"array","description":"The skill ID's to use for routing this call (if calling a queue).","items":{"type":"string"}},"conversationIds":{"type":"array","description":"The list of existing call conversations to merge into a new ad-hoc conference.","items":{"type":"string"}},"participants":{"type":"array","description":"The list of participants to call to create a new ad-hoc conference.","items":{"$ref":"#/definitions/Destination"}}}},"Destination":{"type":"object","required":["address"],"properties":{"address":{"type":"string","description":"Address or phone number."},"name":{"type":"string"},"userId":{"type":"string"},"queueId":{"type":"string"}}},"ConsultTransferResponse":{"type":"object","required":["destinationParticipantId"],"properties":{"destinationParticipantId":{"type":"string","description":"Participant ID to whom the call is being transferred."}}},"ConsultTransferUpdate":{"type":"object","required":["speakTo"],"properties":{"speakTo":{"type":"string","description":"Determines to whom the initiating participant is speaking.","enum":["DESTINATION","OBJECT","BOTH"]}}},"ConsultTransfer":{"type":"object","required":["destination"],"properties":{"speakTo":{"type":"string","description":"Determines to whom the initiating participant is speaking. Defaults to DESTINATION","enum":["DESTINATION","OBJECT","BOTH"]},"destination":{"description":"Destination phone number and name.","$ref":"#/definitions/Destination"}}},"MaxParticipants":{"type":"object","properties":{"maxParticipants":{"type":"integer","format":"int32","description":"The maximum number of participants that are allowed on a conversation."}}},"CallCommand":{"type":"object","required":["callNumber"],"properties":{"callNumber":{"type":"string","description":"The phone number to dial for this call."}}},"OrphanRecordingListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/OrphanRecording"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"CobrowseConversation":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"participants":{"type":"array","description":"The list of participants involved in the conversation.","items":{"$ref":"#/definitions/CobrowseMediaParticipant"}},"otherMediaUris":{"type":"array","description":"The list of other media channels involved in the conversation.","items":{"type":"string","format":"uri"}},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CobrowseConversationEntityListing":{"type":"object","properties":{"entities":{"type":"array","items":{"$ref":"#/definitions/CobrowseConversation"}},"pageSize":{"type":"integer","format":"int32"},"pageNumber":{"type":"integer","format":"int32"},"total":{"type":"integer","format":"int64"},"firstUri":{"type":"string","format":"uri"},"selfUri":{"type":"string","format":"uri"},"previousUri":{"type":"string","format":"uri"},"nextUri":{"type":"string","format":"uri"},"lastUri":{"type":"string","format":"uri"},"pageCount":{"type":"integer","format":"int32"}}},"CobrowseMediaParticipant":{"type":"object","properties":{"id":{"type":"string","description":"The unique participant ID."},"name":{"type":"string","description":"The display friendly name of the participant."},"address":{"type":"string","description":"The participant address."},"startTime":{"type":"string","format":"date-time","description":"The time when this participant first joined the conversation. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"connectedTime":{"type":"string","format":"date-time","description":"The time when this participant went connected for this media (eg: video connected time). Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"endTime":{"type":"string","format":"date-time","description":"The time when this participant went disconnected for this media (eg: video disconnected time). Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"startHoldTime":{"type":"string","format":"date-time","description":"The time when this participant's hold started. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"},"purpose":{"type":"string","description":"The participant's purpose.  Values can be: 'agent', 'user', 'customer', 'external', 'acd', 'ivr"},"state":{"type":"string","description":"The participant's state.  Values can be: 'alerting', 'connected', 'disconnected', 'dialing', 'contacting","enum":["alerting","dialing","contacting","offering","connected","disconnected","terminated","converting","uploading","transmitting","none"]},"direction":{"type":"string","description":"The participant's direction.  Values can be: 'inbound' or 'outbound'","enum":["inbound","outbound"]},"disconnectType":{"type":"string","description":"The reason the participant was disconnected from the conversation.","enum":["endpoint","client","system","transfer","transfer.conference","transfer.consult","transfer.forward","transfer.noanswer","transfer.notavailable","transport.failure","error","peer","other","spam"]},"held":{"type":"boolean","description":"Value is true when the participant is on hold."},"wrapupRequired":{"type":"boolean","description":"Value is true when the participant requires wrap-up."},"wrapupPrompt":{"type":"string","description":"The wrap-up prompt indicating the type of wrap-up to be performed."},"user":{"description":"The PureCloud user for this participant.","$ref":"#/definitions/UriReference"},"queue":{"description":"The PureCloud queue for this participant.","$ref":"#/definitions/UriReference"},"attributes":{"type":"object","description":"A list of ad-hoc attributes for the participant.","additionalProperties":{"type":"string"}},"errorInfo":{"description":"If the conversation ends in error, contains additional error details.","$ref":"#/definitions/ErrorBody"},"script":{"description":"The Engage script that should be used by this participant.","$ref":"#/definitions/UriReference"},"wrapupTimeoutMs":{"type":"integer","format":"int32","description":"The amount of time the participant has to complete wrap-up."},"wrapupSkipped":{"type":"boolean","description":"Value is true when the participant has skipped wrap-up."},"provider":{"type":"string","description":"The source provider for the communication."},"externalContact":{"description":"If this participant represents an external contact, then this will be the reference for the external contact.","$ref":"#/definitions/UriReference"},"externalOrganization":{"description":"If this participant represents an external org, then this will be the reference for the external org.","$ref":"#/definitions/UriReference"},"wrapup":{"description":"Wrapup for this participant, if it has been applied.","$ref":"#/definitions/Wrapup"},"cobrowseSessionId":{"type":"string","description":"The co-browse session ID."},"cobrowseRole":{"type":"string","description":"This value identifies the role of the co-browse client within the co-browse session (a client is a sharer or a viewer)."},"controlling":{"type":"array","description":"ID of co-browse participants for which this client has been granted control (list is empty if this client cannot control any shared pages).","items":{"type":"string"}},"viewerUrl":{"type":"string","description":"The URL that can be used to open co-browse session in web browser."},"providerEventTime":{"type":"string","format":"date-time","description":"The time when the provider event which triggered this conversation update happened in the corrected provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ"}}},"OneLogin":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"certificate":{"type":"string"},"issuerURI":{"type":"string"},"ssoTargetURI":{"type":"string"},"disabled":{"type":"boolean"},"selfUri":{"type":"string","format":"uri","description":"The URI for this object","readOnly":true}}},"CommandStatus":{"type":"object","properties":{"id":{"type":"string","description":"The globally unique identifier for the object.","readOnly":true},"name":{"type":"string"},"expiration":{"type":"string","format":"date-time","description":"Date time is represented as an ISO-8601 string. 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