willoughby-council.svg in drawio_dsl-0.10.0

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-<svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" version="1.1" width="1297px" height="1177px" viewBox="-0.5 -0.5 1297 1177"><defs/><g><rect x="0" y="15" width="400" height="80" rx="12" ry="12" fill="none" stroke="none" pointer-events="all"/><g transform="translate(-0.5 -0.5)"><switch><foreignObject pointer-events="none" width="100%" height="100%" requiredFeatures="http://www.w3.org/TR/SVG11/feature#Extensibility" style="overflow: visible; text-align: left;"><div xmlns="http://www.w3.org/1999/xhtml" style="display: flex; align-items: unsafe flex-start; justify-content: unsafe flex-start; width: 398px; height: 1px; padding-top: 22px; margin-left: 2px;"><div data-drawio-colors="color: #333333; " style="box-sizing: border-box; font-size: 0px; text-align: left;"><div style="display: inline-block; font-size: 28px; font-family: Helvetica; color: rgb(51, 51, 51); line-height: 1.2; pointer-events: all; font-weight: bold; white-space: normal; overflow-wrap: normal;">Preparation for Investigation</div></div></div></foreignObject><text x="2" y="50" fill="#333333" font-family="Helvetica" font-size="28px" font-weight="bold">Preparation for Investigation</text></switch></g><rect x="0" y="135" width="400" height="80" rx="12" ry="12" fill="none" stroke="none" pointer-events="all"/><g transform="translate(-0.5 -0.5)"><switch><foreignObject pointer-events="none" width="100%" height="100%" requiredFeatures="http://www.w3.org/TR/SVG11/feature#Extensibility" style="overflow: visible; text-align: left;"><div xmlns="http://www.w3.org/1999/xhtml" style="display: flex; align-items: unsafe flex-start; justify-content: unsafe flex-start; width: 398px; height: 1px; padding-top: 142px; margin-left: 2px;"><div data-drawio-colors="color: #333333; " style="box-sizing: border-box; font-size: 0px; text-align: left;"><div style="display: inline-block; font-size: 16px; font-family: Helvetica; color: rgb(51, 51, 51); line-height: 1.2; pointer-events: all; font-weight: bold; white-space: normal; overflow-wrap: normal;">(<b>source</b>: <i>Hunter &amp; Central Coast Regional Environmental Management Strategy – Investigations guideline</i>)</div></div></div></foreignObject><text x="2" y="158" fill="#333333" font-family="Helvetica" font-size="16px" font-weight="bold">(source: Hunter &amp; Central Coast Regional Environme...</text></switch></g><rect x="50" y="255" width="300" height="80" rx="12" ry="12" fill="#d5e8d4" stroke="#82b366" pointer-events="all"/><g transform="translate(-0.5 -0.5)"><switch><foreignObject pointer-events="none" width="100%" height="100%" requiredFeatures="http://www.w3.org/TR/SVG11/feature#Extensibility" style="overflow: visible; text-align: left;"><div xmlns="http://www.w3.org/1999/xhtml" style="display: flex; align-items: unsafe center; justify-content: unsafe center; width: 298px; height: 1px; padding-top: 295px; margin-left: 51px;"><div data-drawio-colors="color: #333333; " style="box-sizing: border-box; font-size: 0px; text-align: center;"><div style="display: inline-block; font-size: 12px; font-family: Helvetica; color: rgb(51, 51, 51); line-height: 1.2; pointer-events: all; white-space: normal; overflow-wrap: normal;">Enter report into system</div></div></div></foreignObject><text x="200" y="299" fill="#333333" font-family="Helvetica" font-size="12px" text-anchor="middle">Enter report into system</text></switch></g><rect x="50" y="375" width="300" height="80" rx="12" ry="12" fill="#d5e8d4" stroke="#82b366" pointer-events="all"/><g transform="translate(-0.5 -0.5)"><switch><foreignObject pointer-events="none" width="100%" height="100%" requiredFeatures="http://www.w3.org/TR/SVG11/feature#Extensibility" style="overflow: visible; text-align: left;"><div xmlns="http://www.w3.org/1999/xhtml" style="display: flex; align-items: unsafe center; justify-content: unsafe center; width: 298px; height: 1px; padding-top: 415px; margin-left: 51px;"><div data-drawio-colors="color: #333333; " style="box-sizing: border-box; font-size: 0px; text-align: center;"><div style="display: inline-block; font-size: 12px; font-family: Helvetica; color: rgb(51, 51, 51); line-height: 1.2; pointer-events: all; white-space: normal; overflow-wrap: normal;">Preliminary Review</div></div></div></foreignObject><text x="200" y="419" fill="#333333" font-family="Helvetica" font-size="12px" text-anchor="middle">Preliminary Review</text></switch></g><rect x="50" y="495" width="300" height="80" rx="12" ry="12" fill="#d5e8d4" stroke="#82b366" pointer-events="all"/><g transform="translate(-0.5 -0.5)"><switch><foreignObject pointer-events="none" width="100%" height="100%" requiredFeatures="http://www.w3.org/TR/SVG11/feature#Extensibility" style="overflow: visible; text-align: left;"><div xmlns="http://www.w3.org/1999/xhtml" style="display: flex; align-items: unsafe center; justify-content: unsafe center; width: 298px; height: 1px; padding-top: 535px; margin-left: 51px;"><div data-drawio-colors="color: #333333; " style="box-sizing: border-box; font-size: 0px; text-align: center;"><div style="display: inline-block; font-size: 12px; font-family: Helvetica; color: rgb(51, 51, 51); line-height: 1.2; pointer-events: all; white-space: normal; overflow-wrap: normal;">Insufficient Information</div></div></div></foreignObject><text x="200" y="539" fill="#333333" font-family="Helvetica" font-size="12px" text-anchor="middle">Insufficient Information</text></switch></g><rect x="50" y="615" width="300" height="80" rx="12" ry="12" fill="#d5e8d4" stroke="#82b366" pointer-events="all"/><g transform="translate(-0.5 -0.5)"><switch><foreignObject pointer-events="none" width="100%" height="100%" requiredFeatures="http://www.w3.org/TR/SVG11/feature#Extensibility" style="overflow: visible; text-align: left;"><div xmlns="http://www.w3.org/1999/xhtml" style="display: flex; align-items: unsafe center; justify-content: unsafe center; width: 298px; height: 1px; padding-top: 655px; margin-left: 51px;"><div data-drawio-colors="color: #333333; " style="box-sizing: border-box; font-size: 0px; text-align: center;"><div style="display: inline-block; font-size: 12px; font-family: Helvetica; color: rgb(51, 51, 51); line-height: 1.2; pointer-events: all; white-space: normal; overflow-wrap: normal;">Seek Additional Information</div></div></div></foreignObject><text x="200" y="659" fill="#333333" font-family="Helvetica" font-size="12px" text-anchor="middle">Seek Additional Information</text></switch></g><rect x="50" y="735" width="300" height="80" rx="12" ry="12" fill="#d5e8d4" stroke="#82b366" pointer-events="all"/><g transform="translate(-0.5 -0.5)"><switch><foreignObject pointer-events="none" width="100%" height="100%" requiredFeatures="http://www.w3.org/TR/SVG11/feature#Extensibility" style="overflow: visible; text-align: left;"><div xmlns="http://www.w3.org/1999/xhtml" style="display: flex; align-items: unsafe center; justify-content: unsafe center; width: 298px; height: 1px; padding-top: 775px; margin-left: 51px;"><div data-drawio-colors="color: #333333; " style="box-sizing: border-box; font-size: 0px; text-align: center;"><div style="display: inline-block; font-size: 12px; font-family: Helvetica; color: rgb(51, 51, 51); line-height: 1.2; pointer-events: all; white-space: normal; overflow-wrap: normal;">Identify Possible Breach</div></div></div></foreignObject><text x="200" y="779" fill="#333333" font-family="Helvetica" font-size="12px" text-anchor="middle">Identify Possible Breach</text></switch></g><rect x="50" y="855" width="300" height="80" rx="12" ry="12" fill="#d5e8d4" stroke="#82b366" pointer-events="all"/><g transform="translate(-0.5 -0.5)"><switch><foreignObject pointer-events="none" width="100%" height="100%" requiredFeatures="http://www.w3.org/TR/SVG11/feature#Extensibility" style="overflow: visible; text-align: left;"><div xmlns="http://www.w3.org/1999/xhtml" style="display: flex; align-items: unsafe center; justify-content: unsafe center; width: 298px; height: 1px; padding-top: 895px; margin-left: 51px;"><div data-drawio-colors="color: #333333; " style="box-sizing: border-box; font-size: 0px; text-align: center;"><div style="display: inline-block; font-size: 12px; font-family: Helvetica; color: rgb(51, 51, 51); line-height: 1.2; pointer-events: all; white-space: normal; overflow-wrap: normal;">Insufficient evidence or no breach detected</div></div></div></foreignObject><text x="200" y="899" fill="#333333" font-family="Helvetica" font-size="12px" text-anchor="middle">Insufficient evidence or no breach detected</text></switch></g><rect x="50" y="975" width="300" height="80" rx="12" ry="12" fill="#d5e8d4" stroke="#82b366" pointer-events="all"/><g transform="translate(-0.5 -0.5)"><switch><foreignObject pointer-events="none" width="100%" height="100%" requiredFeatures="http://www.w3.org/TR/SVG11/feature#Extensibility" style="overflow: visible; text-align: left;"><div xmlns="http://www.w3.org/1999/xhtml" style="display: flex; align-items: unsafe center; justify-content: unsafe center; width: 298px; height: 1px; padding-top: 1015px; margin-left: 51px;"><div data-drawio-colors="color: #333333; " style="box-sizing: border-box; font-size: 0px; text-align: center;"><div style="display: inline-block; font-size: 12px; font-family: Helvetica; color: rgb(51, 51, 51); line-height: 1.2; pointer-events: all; white-space: normal; overflow-wrap: normal;">Plan follow up action</div></div></div></foreignObject><text x="200" y="1019" fill="#333333" font-family="Helvetica" font-size="12px" text-anchor="middle">Plan follow up action</text></switch></g><rect x="50" y="1095" width="300" height="80" rx="12" ry="12" fill="#d5e8d4" stroke="#82b366" pointer-events="all"/><g transform="translate(-0.5 -0.5)"><switch><foreignObject pointer-events="none" width="100%" height="100%" requiredFeatures="http://www.w3.org/TR/SVG11/feature#Extensibility" style="overflow: visible; text-align: left;"><div xmlns="http://www.w3.org/1999/xhtml" style="display: flex; align-items: unsafe center; justify-content: unsafe center; width: 298px; height: 1px; padding-top: 1135px; margin-left: 51px;"><div data-drawio-colors="color: #333333; " style="box-sizing: border-box; font-size: 0px; text-align: center;"><div style="display: inline-block; font-size: 12px; font-family: Helvetica; color: rgb(51, 51, 51); line-height: 1.2; pointer-events: all; white-space: normal; overflow-wrap: normal;">Establish Jurisdiction - Council or other agency?</div></div></div></foreignObject><text x="200" y="1139" fill="#333333" font-family="Helvetica" font-size="12px" text-anchor="middle">Establish Jurisdiction - Council or other agency?</text></switch></g><rect x="450" y="15" width="300" height="80" rx="12" ry="12" fill="#d5e8d4" stroke="#82b366" pointer-events="all"/><g transform="translate(-0.5 -0.5)"><switch><foreignObject pointer-events="none" width="100%" height="100%" requiredFeatures="http://www.w3.org/TR/SVG11/feature#Extensibility" style="overflow: visible; text-align: left;"><div xmlns="http://www.w3.org/1999/xhtml" style="display: flex; align-items: unsafe center; justify-content: unsafe center; width: 298px; height: 1px; padding-top: 55px; margin-left: 451px;"><div data-drawio-colors="color: #333333; " style="box-sizing: border-box; font-size: 0px; text-align: center;"><div style="display: inline-block; font-size: 12px; font-family: Helvetica; color: rgb(51, 51, 51); line-height: 1.2; pointer-events: all; white-space: normal; overflow-wrap: normal;">Refer to other agency</div></div></div></foreignObject><text x="600" y="59" fill="#333333" font-family="Helvetica" font-size="12px" text-anchor="middle">Refer to other agency</text></switch></g><rect x="450" y="135" width="300" height="80" rx="12" ry="12" fill="#d5e8d4" stroke="#82b366" pointer-events="all"/><g transform="translate(-0.5 -0.5)"><switch><foreignObject pointer-events="none" width="100%" height="100%" requiredFeatures="http://www.w3.org/TR/SVG11/feature#Extensibility" style="overflow: visible; text-align: left;"><div xmlns="http://www.w3.org/1999/xhtml" style="display: flex; align-items: unsafe center; justify-content: unsafe center; width: 298px; height: 1px; padding-top: 175px; margin-left: 451px;"><div data-drawio-colors="color: #333333; " style="box-sizing: border-box; font-size: 0px; text-align: center;"><div style="display: inline-block; font-size: 12px; font-family: Helvetica; color: rgb(51, 51, 51); line-height: 1.2; pointer-events: all; white-space: normal; overflow-wrap: normal;">Council Responsibility</div></div></div></foreignObject><text x="600" y="179" fill="#333333" font-family="Helvetica" font-size="12px" text-anchor="middle">Council Responsibility</text></switch></g><rect x="450" y="255" width="300" height="80" rx="12" ry="12" fill="#d5e8d4" stroke="#82b366" pointer-events="all"/><g transform="translate(-0.5 -0.5)"><switch><foreignObject pointer-events="none" width="100%" height="100%" requiredFeatures="http://www.w3.org/TR/SVG11/feature#Extensibility" style="overflow: visible; text-align: left;"><div xmlns="http://www.w3.org/1999/xhtml" style="display: flex; align-items: unsafe center; justify-content: unsafe center; width: 298px; height: 1px; padding-top: 295px; margin-left: 451px;"><div data-drawio-colors="color: #333333; " style="box-sizing: border-box; font-size: 0px; text-align: center;"><div style="display: inline-block; font-size: 12px; font-family: Helvetica; color: rgb(51, 51, 51); line-height: 1.2; pointer-events: all; white-space: normal; overflow-wrap: normal;">Plan investigation</div></div></div></foreignObject><text x="600" y="299" fill="#333333" font-family="Helvetica" font-size="12px" text-anchor="middle">Plan investigation</text></switch></g><rect x="450" y="375" width="300" height="80" rx="12" ry="12" fill="#d5e8d4" stroke="#82b366" pointer-events="all"/><g transform="translate(-0.5 -0.5)"><switch><foreignObject pointer-events="none" width="100%" height="100%" requiredFeatures="http://www.w3.org/TR/SVG11/feature#Extensibility" style="overflow: visible; text-align: left;"><div xmlns="http://www.w3.org/1999/xhtml" style="display: flex; align-items: unsafe center; justify-content: unsafe center; width: 298px; height: 1px; padding-top: 415px; margin-left: 451px;"><div data-drawio-colors="color: #333333; " style="box-sizing: border-box; font-size: 0px; text-align: center;"><div style="display: inline-block; font-size: 12px; font-family: Helvetica; color: rgb(51, 51, 51); line-height: 1.2; pointer-events: all; white-space: normal; overflow-wrap: normal;">Conduct investigation Gather and manage evidence (Evidence Gathering Guideline)</div></div></div></foreignObject><text x="600" y="419" fill="#333333" font-family="Helvetica" font-size="12px" text-anchor="middle">Conduct investigation Gather and manage evidence (...</text></switch></g><rect x="450" y="495" width="300" height="80" rx="12" ry="12" fill="#d5e8d4" stroke="#82b366" pointer-events="all"/><g transform="translate(-0.5 -0.5)"><switch><foreignObject pointer-events="none" width="100%" height="100%" requiredFeatures="http://www.w3.org/TR/SVG11/feature#Extensibility" style="overflow: visible; text-align: left;"><div xmlns="http://www.w3.org/1999/xhtml" style="display: flex; align-items: unsafe center; justify-content: unsafe center; width: 298px; height: 1px; padding-top: 535px; margin-left: 451px;"><div data-drawio-colors="color: #333333; " style="box-sizing: border-box; font-size: 0px; text-align: center;"><div style="display: inline-block; font-size: 12px; font-family: Helvetica; color: rgb(51, 51, 51); line-height: 1.2; pointer-events: all; white-space: normal; overflow-wrap: normal;">Prepare recommendations report</div></div></div></foreignObject><text x="600" y="539" fill="#333333" font-family="Helvetica" font-size="12px" text-anchor="middle">Prepare recommendations report</text></switch></g><rect x="450" y="615" width="300" height="80" rx="12" ry="12" fill="#d5e8d4" stroke="#82b366" pointer-events="all"/><g transform="translate(-0.5 -0.5)"><switch><foreignObject pointer-events="none" width="100%" height="100%" requiredFeatures="http://www.w3.org/TR/SVG11/feature#Extensibility" style="overflow: visible; text-align: left;"><div xmlns="http://www.w3.org/1999/xhtml" style="display: flex; align-items: unsafe center; justify-content: unsafe center; width: 298px; height: 1px; padding-top: 655px; margin-left: 451px;"><div data-drawio-colors="color: #333333; " style="box-sizing: border-box; font-size: 0px; text-align: center;"><div style="display: inline-block; font-size: 12px; font-family: Helvetica; color: rgb(51, 51, 51); line-height: 1.2; pointer-events: all; white-space: normal; overflow-wrap: normal;">Make decision</div></div></div></foreignObject><text x="600" y="659" fill="#333333" font-family="Helvetica" font-size="12px" text-anchor="middle">Make decision</text></switch></g><rect x="450" y="735" width="300" height="80" rx="12" ry="12" fill="#d5e8d4" stroke="#82b366" pointer-events="all"/><g transform="translate(-0.5 -0.5)"><switch><foreignObject pointer-events="none" width="100%" height="100%" requiredFeatures="http://www.w3.org/TR/SVG11/feature#Extensibility" style="overflow: visible; text-align: left;"><div xmlns="http://www.w3.org/1999/xhtml" style="display: flex; align-items: unsafe center; justify-content: unsafe center; width: 298px; height: 1px; padding-top: 775px; margin-left: 451px;"><div data-drawio-colors="color: #333333; " style="box-sizing: border-box; font-size: 0px; text-align: center;"><div style="display: inline-block; font-size: 12px; font-family: Helvetica; color: rgb(51, 51, 51); line-height: 1.2; pointer-events: all; white-space: normal; overflow-wrap: normal;">Take action (Enforcement Options Guideline)</div></div></div></foreignObject><text x="600" y="779" fill="#333333" font-family="Helvetica" font-size="12px" text-anchor="middle">Take action (Enforcement Options Guideline)</text></switch></g><rect x="450" y="855" width="300" height="80" rx="12" ry="12" fill="#d5e8d4" stroke="#82b366" pointer-events="all"/><g transform="translate(-0.5 -0.5)"><switch><foreignObject pointer-events="none" width="100%" height="100%" requiredFeatures="http://www.w3.org/TR/SVG11/feature#Extensibility" style="overflow: visible; text-align: left;"><div xmlns="http://www.w3.org/1999/xhtml" style="display: flex; align-items: unsafe center; justify-content: unsafe center; width: 298px; height: 1px; padding-top: 895px; margin-left: 451px;"><div data-drawio-colors="color: #333333; " style="box-sizing: border-box; font-size: 0px; text-align: center;"><div style="display: inline-block; font-size: 12px; font-family: Helvetica; color: rgb(51, 51, 51); line-height: 1.2; pointer-events: all; white-space: normal; overflow-wrap: normal;">Review investigation</div></div></div></foreignObject><text x="600" y="899" fill="#333333" font-family="Helvetica" font-size="12px" text-anchor="middle">Review investigation</text></switch></g><rect x="450" y="975" width="300" height="80" rx="12" ry="12" fill="#d5e8d4" stroke="#82b366" pointer-events="all"/><g transform="translate(-0.5 -0.5)"><switch><foreignObject pointer-events="none" width="100%" height="100%" requiredFeatures="http://www.w3.org/TR/SVG11/feature#Extensibility" style="overflow: visible; text-align: left;"><div xmlns="http://www.w3.org/1999/xhtml" style="display: flex; align-items: unsafe center; justify-content: unsafe center; width: 298px; height: 1px; padding-top: 1015px; margin-left: 451px;"><div data-drawio-colors="color: #333333; " style="box-sizing: border-box; font-size: 0px; text-align: center;"><div style="display: inline-block; font-size: 12px; font-family: Helvetica; color: rgb(51, 51, 51); line-height: 1.2; pointer-events: all; white-space: normal; overflow-wrap: normal;">Close case</div></div></div></foreignObject><text x="600" y="1019" fill="#333333" font-family="Helvetica" font-size="12px" text-anchor="middle">Close case</text></switch></g><rect x="450" y="1095" width="300" height="80" rx="12" ry="12" fill="#d5e8d4" stroke="#82b366" pointer-events="all"/><g transform="translate(-0.5 -0.5)"><switch><foreignObject pointer-events="none" width="100%" height="100%" requiredFeatures="http://www.w3.org/TR/SVG11/feature#Extensibility" style="overflow: visible; text-align: left;"><div xmlns="http://www.w3.org/1999/xhtml" style="display: flex; align-items: unsafe center; justify-content: unsafe center; width: 298px; height: 1px; padding-top: 1135px; margin-left: 451px;"><div data-drawio-colors="color: #333333; " style="box-sizing: border-box; font-size: 0px; text-align: center;"><div style="display: inline-block; font-size: 12px; font-family: Helvetica; color: rgb(51, 51, 51); line-height: 1.2; pointer-events: all; white-space: normal; overflow-wrap: normal;">Feedback to complainant</div></div></div></foreignObject><text x="600" y="1139" fill="#333333" font-family="Helvetica" font-size="12px" text-anchor="middle">Feedback to complainant</text></switch></g><rect x="805" y="0" width="240" height="140" rx="21" ry="21" fill="#dae8fc" stroke="#6c8ebf" pointer-events="all"/><g transform="translate(-0.5 -0.5)"><switch><foreignObject pointer-events="none" width="100%" height="100%" requiredFeatures="http://www.w3.org/TR/SVG11/feature#Extensibility" style="overflow: visible; text-align: left;"><div xmlns="http://www.w3.org/1999/xhtml" style="display: flex; align-items: unsafe center; justify-content: unsafe center; width: 238px; height: 1px; padding-top: 70px; margin-left: 806px;"><div data-drawio-colors="color: #333333; " style="box-sizing: border-box; font-size: 0px; text-align: center;"><div style="display: inline-block; font-size: 12px; font-family: Helvetica; color: rgb(51, 51, 51); line-height: 1.2; pointer-events: all; white-space: normal; overflow-wrap: normal;">1. Complaint received by Council gets recorded into the system.</div></div></div></foreignObject><text x="925" y="74" fill="#333333" font-family="Helvetica" font-size="12px" text-anchor="middle">1. Complaint received by Council gets re...</text></switch></g><rect x="805" y="150" width="240" height="140" rx="21" ry="21" fill="#dae8fc" stroke="#6c8ebf" pointer-events="all"/><g transform="translate(-0.5 -0.5)"><switch><foreignObject pointer-events="none" width="100%" height="100%" requiredFeatures="http://www.w3.org/TR/SVG11/feature#Extensibility" style="overflow: visible; text-align: left;"><div xmlns="http://www.w3.org/1999/xhtml" style="display: flex; align-items: unsafe center; justify-content: unsafe center; width: 238px; height: 1px; padding-top: 220px; margin-left: 806px;"><div data-drawio-colors="color: #333333; " style="box-sizing: border-box; font-size: 0px; text-align: center;"><div style="display: inline-block; font-size: 12px; font-family: Helvetica; color: rgb(51, 51, 51); line-height: 1.2; pointer-events: all; white-space: normal; overflow-wrap: normal;">2. Council Officer will review the nature of the complaint and consider what evidence or information it has.</div></div></div></foreignObject><text x="925" y="224" fill="#333333" font-family="Helvetica" font-size="12px" text-anchor="middle">2. Council Officer will review the natur...</text></switch></g><rect x="805" y="300" width="240" height="140" rx="21" ry="21" fill="#dae8fc" stroke="#6c8ebf" pointer-events="all"/><g transform="translate(-0.5 -0.5)"><switch><foreignObject pointer-events="none" width="100%" height="100%" requiredFeatures="http://www.w3.org/TR/SVG11/feature#Extensibility" style="overflow: visible; text-align: left;"><div xmlns="http://www.w3.org/1999/xhtml" style="display: flex; align-items: unsafe center; justify-content: unsafe center; width: 238px; height: 1px; padding-top: 370px; margin-left: 806px;"><div data-drawio-colors="color: #333333; " style="box-sizing: border-box; font-size: 0px; text-align: center;"><div style="display: inline-block; font-size: 12px; font-family: Helvetica; color: rgb(51, 51, 51); line-height: 1.2; pointer-events: all; white-space: normal; overflow-wrap: normal;">3. If the information given thus far is insufficient Officer can go back to complainant and seek additional information.</div></div></div></foreignObject><text x="925" y="374" fill="#333333" font-family="Helvetica" font-size="12px" text-anchor="middle">3. If the information given thus far is...</text></switch></g><rect x="805" y="450" width="240" height="140" rx="21" ry="21" fill="#dae8fc" stroke="#6c8ebf" pointer-events="all"/><g transform="translate(-0.5 -0.5)"><switch><foreignObject pointer-events="none" width="100%" height="100%" requiredFeatures="http://www.w3.org/TR/SVG11/feature#Extensibility" style="overflow: visible; text-align: left;"><div xmlns="http://www.w3.org/1999/xhtml" style="display: flex; align-items: unsafe center; justify-content: unsafe center; width: 238px; height: 1px; padding-top: 520px; margin-left: 806px;"><div data-drawio-colors="color: #333333; " style="box-sizing: border-box; font-size: 0px; text-align: center;"><div style="display: inline-block; font-size: 12px; font-family: Helvetica; color: rgb(51, 51, 51); line-height: 1.2; pointer-events: all; white-space: normal; overflow-wrap: normal;">4. With that information Council should be in a position to identify whether there has been a breach.</div></div></div></foreignObject><text x="925" y="524" fill="#333333" font-family="Helvetica" font-size="12px" text-anchor="middle">4. With that information Council should...</text></switch></g><rect x="805" y="600" width="240" height="140" rx="21" ry="21" fill="#dae8fc" stroke="#6c8ebf" pointer-events="all"/><g transform="translate(-0.5 -0.5)"><switch><foreignObject pointer-events="none" width="100%" height="100%" requiredFeatures="http://www.w3.org/TR/SVG11/feature#Extensibility" style="overflow: visible; text-align: left;"><div xmlns="http://www.w3.org/1999/xhtml" style="display: flex; align-items: unsafe center; justify-content: unsafe center; width: 238px; height: 1px; padding-top: 670px; margin-left: 806px;"><div data-drawio-colors="color: #333333; " style="box-sizing: border-box; font-size: 0px; text-align: center;"><div style="display: inline-block; font-size: 12px; font-family: Helvetica; color: rgb(51, 51, 51); line-height: 1.2; pointer-events: all; white-space: normal; overflow-wrap: normal;">5. If there has been a breach: establish whether it's a matter for which the Council has jurisdiction (ie is it a piece of legislation for which the Council has the authority to enforce?).</div></div></div></foreignObject><text x="925" y="674" fill="#333333" font-family="Helvetica" font-size="12px" text-anchor="middle">5. If there has been a breach: establish...</text></switch></g><rect x="1055" y="0" width="240" height="140" rx="21" ry="21" fill="#dae8fc" stroke="#6c8ebf" pointer-events="all"/><g transform="translate(-0.5 -0.5)"><switch><foreignObject pointer-events="none" width="100%" height="100%" requiredFeatures="http://www.w3.org/TR/SVG11/feature#Extensibility" style="overflow: visible; text-align: left;"><div xmlns="http://www.w3.org/1999/xhtml" style="display: flex; align-items: unsafe center; justify-content: unsafe center; width: 238px; height: 1px; padding-top: 70px; margin-left: 1056px;"><div data-drawio-colors="color: #333333; " style="box-sizing: border-box; font-size: 0px; text-align: center;"><div style="display: inline-block; font-size: 12px; font-family: Helvetica; color: rgb(51, 51, 51); line-height: 1.2; pointer-events: all; white-space: normal; overflow-wrap: normal;">6. If not: Council can refer that matter to another agency; such as Police, Fisheries, Transport NSW, EPA etc</div></div></div></foreignObject><text x="1175" y="74" fill="#333333" font-family="Helvetica" font-size="12px" text-anchor="middle">6. If not: Council can refer that matter...</text></switch></g><rect x="1055" y="150" width="240" height="140" rx="21" ry="21" fill="#dae8fc" stroke="#6c8ebf" pointer-events="all"/><g transform="translate(-0.5 -0.5)"><switch><foreignObject pointer-events="none" width="100%" height="100%" requiredFeatures="http://www.w3.org/TR/SVG11/feature#Extensibility" style="overflow: visible; text-align: left;"><div xmlns="http://www.w3.org/1999/xhtml" style="display: flex; align-items: unsafe center; justify-content: unsafe center; width: 238px; height: 1px; padding-top: 220px; margin-left: 1056px;"><div data-drawio-colors="color: #333333; " style="box-sizing: border-box; font-size: 0px; text-align: center;"><div style="display: inline-block; font-size: 12px; font-family: Helvetica; color: rgb(51, 51, 51); line-height: 1.2; pointer-events: all; white-space: normal; overflow-wrap: normal;">7. If it is the Councils responsibility then Council needs to plan out the investigation. That will be through: gathering and collecting evidence through statements, observations, interviews, samples, items of interest.</div></div></div></foreignObject><text x="1175" y="224" fill="#333333" font-family="Helvetica" font-size="12px" text-anchor="middle">7. If it is the Councils responsibility...</text></switch></g><rect x="1055" y="300" width="240" height="140" rx="21" ry="21" fill="#dae8fc" stroke="#6c8ebf" pointer-events="all"/><g transform="translate(-0.5 -0.5)"><switch><foreignObject pointer-events="none" width="100%" height="100%" requiredFeatures="http://www.w3.org/TR/SVG11/feature#Extensibility" style="overflow: visible; text-align: left;"><div xmlns="http://www.w3.org/1999/xhtml" style="display: flex; align-items: unsafe center; justify-content: unsafe center; width: 238px; height: 1px; padding-top: 370px; margin-left: 1056px;"><div data-drawio-colors="color: #333333; " style="box-sizing: border-box; font-size: 0px; text-align: center;"><div style="display: inline-block; font-size: 12px; font-family: Helvetica; color: rgb(51, 51, 51); line-height: 1.2; pointer-events: all; white-space: normal; overflow-wrap: normal;">8. The Council Officer should prepare a recommendations report which will: <br />* go through the history of the matter <br />* go through the investigations that have happened <br />* go through the evidence that the Council has and then provide a recommendation as to the future action to be taken</div></div></div></foreignObject><text x="1175" y="374" fill="#333333" font-family="Helvetica" font-size="12px" text-anchor="middle">8. The Council Officer should prepare a...</text></switch></g><rect x="1055" y="450" width="240" height="140" rx="21" ry="21" fill="#dae8fc" stroke="#6c8ebf" pointer-events="all"/><g transform="translate(-0.5 -0.5)"><switch><foreignObject pointer-events="none" width="100%" height="100%" requiredFeatures="http://www.w3.org/TR/SVG11/feature#Extensibility" style="overflow: visible; text-align: left;"><div xmlns="http://www.w3.org/1999/xhtml" style="display: flex; align-items: unsafe center; justify-content: unsafe center; width: 238px; height: 1px; padding-top: 520px; margin-left: 1056px;"><div data-drawio-colors="color: #333333; " style="box-sizing: border-box; font-size: 0px; text-align: center;"><div style="display: inline-block; font-size: 12px; font-family: Helvetica; color: rgb(51, 51, 51); line-height: 1.2; pointer-events: all; white-space: normal; overflow-wrap: normal;">9. Once the Council has that evidence and is in a position that it thinks it can MAKE A DECISION</div></div></div></foreignObject><text x="1175" y="524" fill="#333333" font-family="Helvetica" font-size="12px" text-anchor="middle">9. Once the Council has that evidence an...</text></switch></g><rect x="1055" y="600" width="240" height="140" rx="21" ry="21" fill="#dae8fc" stroke="#6c8ebf" pointer-events="all"/><g transform="translate(-0.5 -0.5)"><switch><foreignObject pointer-events="none" width="100%" height="100%" requiredFeatures="http://www.w3.org/TR/SVG11/feature#Extensibility" style="overflow: visible; text-align: left;"><div xmlns="http://www.w3.org/1999/xhtml" style="display: flex; align-items: unsafe center; justify-content: unsafe center; width: 238px; height: 1px; padding-top: 670px; margin-left: 1056px;"><div data-drawio-colors="color: #333333; " style="box-sizing: border-box; font-size: 0px; text-align: center;"><div style="display: inline-block; font-size: 12px; font-family: Helvetica; color: rgb(51, 51, 51); line-height: 1.2; pointer-events: all; white-space: normal; overflow-wrap: normal;">10. TAKE ACTION: Once a decision is made as to the action that should happen in respect of the breach the council can then decide as to what the appropriate action is: WARNING, CIVIL, CRIMINAL and then proceed from there =&gt; it is important to keep the complainant informed throughout the entire process to be able to explain why you have taken the course you've taken and to be able to justify it</div></div></div></foreignObject><text x="1175" y="674" fill="#333333" font-family="Helvetica" font-size="12px" text-anchor="middle">10. TAKE ACTION: Once a decision is made...</text></switch></g></g><switch><g requiredFeatures="http://www.w3.org/TR/SVG11/feature#Extensibility"/><a transform="translate(0,-5)" xlink:href="https://www.diagrams.net/doc/faq/svg-export-text-problems" target="_blank"><text text-anchor="middle" font-size="10px" x="50%" y="100%">Text is not SVG - cannot display</text></a></switch></svg>
+<svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" version="1.1" width="1297px" height="1177px" viewBox="-0.5 -0.5 1297 1177"><defs/><g><rect x="0" y="15" width="400" height="80" rx="12" ry="12" fill="none" stroke="none" pointer-events="all"/><g transform="translate(-0.5 -0.5)"><switch><foreignObject pointer-events="none" width="100%" height="100%" requiredFeatures="http://www.w3.org/TR/SVG11/feature#Extensibility" style="overflow: visible; text-align: left;"><div xmlns="http://www.w3.org/1999/xhtml" style="display: flex; align-items: unsafe flex-start; justify-content: unsafe flex-start; width: 398px; height: 1px; padding-top: 22px; margin-left: 2px;"><div data-drawio-colors="color: #ffffff; " style="box-sizing: border-box; font-size: 0px; text-align: left;"><div style="display: inline-block; font-size: 28px; font-family: Helvetica; color: rgb(255, 255, 255); line-height: 1.2; pointer-events: all; font-weight: bold; white-space: normal; overflow-wrap: normal;">Preparation for Investigation</div></div></div></foreignObject><text x="2" y="50" fill="#ffffff" font-family="Helvetica" font-size="28px" font-weight="bold">Preparation for Investigation</text></switch></g><rect x="0" y="135" width="400" height="80" rx="12" ry="12" fill="none" stroke="none" pointer-events="all"/><g transform="translate(-0.5 -0.5)"><switch><foreignObject pointer-events="none" width="100%" height="100%" requiredFeatures="http://www.w3.org/TR/SVG11/feature#Extensibility" style="overflow: visible; text-align: left;"><div xmlns="http://www.w3.org/1999/xhtml" style="display: flex; align-items: unsafe flex-start; justify-content: unsafe flex-start; width: 398px; height: 1px; padding-top: 142px; margin-left: 2px;"><div data-drawio-colors="color: #ffffff; " style="box-sizing: border-box; font-size: 0px; text-align: left;"><div style="display: inline-block; font-size: 16px; font-family: Helvetica; color: rgb(255, 255, 255); line-height: 1.2; pointer-events: all; font-weight: bold; white-space: normal; overflow-wrap: normal;">(<b>source</b>: <i>Hunter &amp; Central Coast Regional Environmental Management Strategy – Investigations guideline</i>)</div></div></div></foreignObject><text x="2" y="158" fill="#ffffff" font-family="Helvetica" font-size="16px" font-weight="bold">(source: Hunter &amp; Central Coast Regional Environme...</text></switch></g><rect x="50" y="255" width="300" height="80" rx="12" ry="12" fill="#d5e8d4" stroke="#82b366" pointer-events="all"/><g transform="translate(-0.5 -0.5)"><switch><foreignObject pointer-events="none" width="100%" height="100%" requiredFeatures="http://www.w3.org/TR/SVG11/feature#Extensibility" style="overflow: visible; text-align: left;"><div xmlns="http://www.w3.org/1999/xhtml" style="display: flex; align-items: unsafe center; justify-content: unsafe center; width: 298px; height: 1px; padding-top: 295px; margin-left: 51px;"><div data-drawio-colors="color: #333333; " style="box-sizing: border-box; font-size: 0px; text-align: center;"><div style="display: inline-block; font-size: 12px; font-family: Helvetica; color: rgb(51, 51, 51); line-height: 1.2; pointer-events: all; white-space: normal; overflow-wrap: normal;">Enter report into system</div></div></div></foreignObject><text x="200" y="299" fill="#333333" font-family="Helvetica" font-size="12px" text-anchor="middle">Enter report into system</text></switch></g><rect x="50" y="375" width="300" height="80" rx="12" ry="12" fill="#d5e8d4" stroke="#82b366" pointer-events="all"/><g transform="translate(-0.5 -0.5)"><switch><foreignObject pointer-events="none" width="100%" height="100%" requiredFeatures="http://www.w3.org/TR/SVG11/feature#Extensibility" style="overflow: visible; text-align: left;"><div xmlns="http://www.w3.org/1999/xhtml" style="display: flex; align-items: unsafe center; justify-content: unsafe center; width: 298px; height: 1px; padding-top: 415px; margin-left: 51px;"><div data-drawio-colors="color: #333333; " style="box-sizing: border-box; font-size: 0px; text-align: center;"><div style="display: inline-block; font-size: 12px; font-family: Helvetica; color: rgb(51, 51, 51); line-height: 1.2; pointer-events: all; white-space: normal; overflow-wrap: normal;">Preliminary Review</div></div></div></foreignObject><text x="200" y="419" fill="#333333" font-family="Helvetica" font-size="12px" text-anchor="middle">Preliminary Review</text></switch></g><rect x="50" y="495" width="300" height="80" rx="12" ry="12" fill="#d5e8d4" stroke="#82b366" pointer-events="all"/><g transform="translate(-0.5 -0.5)"><switch><foreignObject pointer-events="none" width="100%" height="100%" requiredFeatures="http://www.w3.org/TR/SVG11/feature#Extensibility" style="overflow: visible; text-align: left;"><div xmlns="http://www.w3.org/1999/xhtml" style="display: flex; align-items: unsafe center; justify-content: unsafe center; width: 298px; height: 1px; padding-top: 535px; margin-left: 51px;"><div data-drawio-colors="color: #333333; " style="box-sizing: border-box; font-size: 0px; text-align: center;"><div style="display: inline-block; font-size: 12px; font-family: Helvetica; color: rgb(51, 51, 51); line-height: 1.2; pointer-events: all; white-space: normal; overflow-wrap: normal;">Insufficient Information</div></div></div></foreignObject><text x="200" y="539" fill="#333333" font-family="Helvetica" font-size="12px" text-anchor="middle">Insufficient Information</text></switch></g><rect x="50" y="615" width="300" height="80" rx="12" ry="12" fill="#d5e8d4" stroke="#82b366" pointer-events="all"/><g transform="translate(-0.5 -0.5)"><switch><foreignObject pointer-events="none" width="100%" height="100%" requiredFeatures="http://www.w3.org/TR/SVG11/feature#Extensibility" style="overflow: visible; text-align: left;"><div xmlns="http://www.w3.org/1999/xhtml" style="display: flex; align-items: unsafe center; justify-content: unsafe center; width: 298px; height: 1px; padding-top: 655px; margin-left: 51px;"><div data-drawio-colors="color: #333333; " style="box-sizing: border-box; font-size: 0px; text-align: center;"><div style="display: inline-block; font-size: 12px; font-family: Helvetica; color: rgb(51, 51, 51); line-height: 1.2; pointer-events: all; white-space: normal; overflow-wrap: normal;">Seek Additional Information</div></div></div></foreignObject><text x="200" y="659" fill="#333333" font-family="Helvetica" font-size="12px" text-anchor="middle">Seek Additional Information</text></switch></g><rect x="50" y="735" width="300" height="80" rx="12" ry="12" fill="#d5e8d4" stroke="#82b366" pointer-events="all"/><g transform="translate(-0.5 -0.5)"><switch><foreignObject pointer-events="none" width="100%" height="100%" requiredFeatures="http://www.w3.org/TR/SVG11/feature#Extensibility" style="overflow: visible; text-align: left;"><div xmlns="http://www.w3.org/1999/xhtml" style="display: flex; align-items: unsafe center; justify-content: unsafe center; width: 298px; height: 1px; padding-top: 775px; margin-left: 51px;"><div data-drawio-colors="color: #333333; " style="box-sizing: border-box; font-size: 0px; text-align: center;"><div style="display: inline-block; font-size: 12px; font-family: Helvetica; color: rgb(51, 51, 51); line-height: 1.2; pointer-events: all; white-space: normal; overflow-wrap: normal;">Identify Possible Breach</div></div></div></foreignObject><text x="200" y="779" fill="#333333" font-family="Helvetica" font-size="12px" text-anchor="middle">Identify Possible Breach</text></switch></g><rect x="50" y="855" width="300" height="80" rx="12" ry="12" fill="#d5e8d4" stroke="#82b366" pointer-events="all"/><g transform="translate(-0.5 -0.5)"><switch><foreignObject pointer-events="none" width="100%" height="100%" requiredFeatures="http://www.w3.org/TR/SVG11/feature#Extensibility" style="overflow: visible; text-align: left;"><div xmlns="http://www.w3.org/1999/xhtml" style="display: flex; align-items: unsafe center; justify-content: unsafe center; width: 298px; height: 1px; padding-top: 895px; margin-left: 51px;"><div data-drawio-colors="color: #333333; " style="box-sizing: border-box; font-size: 0px; text-align: center;"><div style="display: inline-block; font-size: 12px; font-family: Helvetica; color: rgb(51, 51, 51); line-height: 1.2; pointer-events: all; white-space: normal; overflow-wrap: normal;">Insufficient evidence or no breach detected</div></div></div></foreignObject><text x="200" y="899" fill="#333333" font-family="Helvetica" font-size="12px" text-anchor="middle">Insufficient evidence or no breach detected</text></switch></g><rect x="50" y="975" width="300" height="80" rx="12" ry="12" fill="#d5e8d4" stroke="#82b366" pointer-events="all"/><g transform="translate(-0.5 -0.5)"><switch><foreignObject pointer-events="none" width="100%" height="100%" requiredFeatures="http://www.w3.org/TR/SVG11/feature#Extensibility" style="overflow: visible; text-align: left;"><div xmlns="http://www.w3.org/1999/xhtml" style="display: flex; align-items: unsafe center; justify-content: unsafe center; width: 298px; height: 1px; padding-top: 1015px; margin-left: 51px;"><div data-drawio-colors="color: #333333; " style="box-sizing: border-box; font-size: 0px; text-align: center;"><div style="display: inline-block; font-size: 12px; font-family: Helvetica; color: rgb(51, 51, 51); line-height: 1.2; pointer-events: all; white-space: normal; overflow-wrap: normal;">Plan follow up action</div></div></div></foreignObject><text x="200" y="1019" fill="#333333" font-family="Helvetica" font-size="12px" text-anchor="middle">Plan follow up action</text></switch></g><rect x="50" y="1095" width="300" height="80" rx="12" ry="12" fill="#d5e8d4" stroke="#82b366" pointer-events="all"/><g transform="translate(-0.5 -0.5)"><switch><foreignObject pointer-events="none" width="100%" height="100%" requiredFeatures="http://www.w3.org/TR/SVG11/feature#Extensibility" style="overflow: visible; text-align: left;"><div xmlns="http://www.w3.org/1999/xhtml" style="display: flex; align-items: unsafe center; justify-content: unsafe center; width: 298px; height: 1px; padding-top: 1135px; margin-left: 51px;"><div data-drawio-colors="color: #333333; " style="box-sizing: border-box; font-size: 0px; text-align: center;"><div style="display: inline-block; font-size: 12px; font-family: Helvetica; color: rgb(51, 51, 51); line-height: 1.2; pointer-events: all; white-space: normal; overflow-wrap: normal;">Establish Jurisdiction - Council or other agency?</div></div></div></foreignObject><text x="200" y="1139" fill="#333333" font-family="Helvetica" font-size="12px" text-anchor="middle">Establish Jurisdiction - Council or other agency?</text></switch></g><rect x="450" y="15" width="300" height="80" rx="12" ry="12" fill="#d5e8d4" stroke="#82b366" pointer-events="all"/><g transform="translate(-0.5 -0.5)"><switch><foreignObject pointer-events="none" width="100%" height="100%" requiredFeatures="http://www.w3.org/TR/SVG11/feature#Extensibility" style="overflow: visible; text-align: left;"><div xmlns="http://www.w3.org/1999/xhtml" style="display: flex; align-items: unsafe center; justify-content: unsafe center; width: 298px; height: 1px; padding-top: 55px; margin-left: 451px;"><div data-drawio-colors="color: #333333; " style="box-sizing: border-box; font-size: 0px; text-align: center;"><div style="display: inline-block; font-size: 12px; font-family: Helvetica; color: rgb(51, 51, 51); line-height: 1.2; pointer-events: all; white-space: normal; overflow-wrap: normal;">Refer to other agency</div></div></div></foreignObject><text x="600" y="59" fill="#333333" font-family="Helvetica" font-size="12px" text-anchor="middle">Refer to other agency</text></switch></g><rect x="450" y="135" width="300" height="80" rx="12" ry="12" fill="#d5e8d4" stroke="#82b366" pointer-events="all"/><g transform="translate(-0.5 -0.5)"><switch><foreignObject pointer-events="none" width="100%" height="100%" requiredFeatures="http://www.w3.org/TR/SVG11/feature#Extensibility" style="overflow: visible; text-align: left;"><div xmlns="http://www.w3.org/1999/xhtml" style="display: flex; align-items: unsafe center; justify-content: unsafe center; width: 298px; height: 1px; padding-top: 175px; margin-left: 451px;"><div data-drawio-colors="color: #333333; " style="box-sizing: border-box; font-size: 0px; text-align: center;"><div style="display: inline-block; font-size: 12px; font-family: Helvetica; color: rgb(51, 51, 51); line-height: 1.2; pointer-events: all; white-space: normal; overflow-wrap: normal;">Council Responsibility</div></div></div></foreignObject><text x="600" y="179" fill="#333333" font-family="Helvetica" font-size="12px" text-anchor="middle">Council Responsibility</text></switch></g><rect x="450" y="255" width="300" height="80" rx="12" ry="12" fill="#d5e8d4" stroke="#82b366" pointer-events="all"/><g transform="translate(-0.5 -0.5)"><switch><foreignObject pointer-events="none" width="100%" height="100%" requiredFeatures="http://www.w3.org/TR/SVG11/feature#Extensibility" style="overflow: visible; text-align: left;"><div xmlns="http://www.w3.org/1999/xhtml" style="display: flex; align-items: unsafe center; justify-content: unsafe center; width: 298px; height: 1px; padding-top: 295px; margin-left: 451px;"><div data-drawio-colors="color: #333333; " style="box-sizing: border-box; font-size: 0px; text-align: center;"><div style="display: inline-block; font-size: 12px; font-family: Helvetica; color: rgb(51, 51, 51); line-height: 1.2; pointer-events: all; white-space: normal; overflow-wrap: normal;">Plan investigation</div></div></div></foreignObject><text x="600" y="299" fill="#333333" font-family="Helvetica" font-size="12px" text-anchor="middle">Plan investigation</text></switch></g><rect x="450" y="375" width="300" height="80" rx="12" ry="12" fill="#d5e8d4" stroke="#82b366" pointer-events="all"/><g transform="translate(-0.5 -0.5)"><switch><foreignObject pointer-events="none" width="100%" height="100%" requiredFeatures="http://www.w3.org/TR/SVG11/feature#Extensibility" style="overflow: visible; text-align: left;"><div xmlns="http://www.w3.org/1999/xhtml" style="display: flex; align-items: unsafe center; justify-content: unsafe center; width: 298px; height: 1px; padding-top: 415px; margin-left: 451px;"><div data-drawio-colors="color: #333333; " style="box-sizing: border-box; font-size: 0px; text-align: center;"><div style="display: inline-block; font-size: 12px; font-family: Helvetica; color: rgb(51, 51, 51); line-height: 1.2; pointer-events: all; white-space: normal; overflow-wrap: normal;">Conduct investigation Gather and manage evidence (Evidence Gathering Guideline)</div></div></div></foreignObject><text x="600" y="419" fill="#333333" font-family="Helvetica" font-size="12px" text-anchor="middle">Conduct investigation Gather and manage evidence (...</text></switch></g><rect x="450" y="495" width="300" height="80" rx="12" ry="12" fill="#d5e8d4" stroke="#82b366" pointer-events="all"/><g transform="translate(-0.5 -0.5)"><switch><foreignObject pointer-events="none" width="100%" height="100%" requiredFeatures="http://www.w3.org/TR/SVG11/feature#Extensibility" style="overflow: visible; text-align: left;"><div xmlns="http://www.w3.org/1999/xhtml" style="display: flex; align-items: unsafe center; justify-content: unsafe center; width: 298px; height: 1px; padding-top: 535px; margin-left: 451px;"><div data-drawio-colors="color: #333333; " style="box-sizing: border-box; font-size: 0px; text-align: center;"><div style="display: inline-block; font-size: 12px; font-family: Helvetica; color: rgb(51, 51, 51); line-height: 1.2; pointer-events: all; white-space: normal; overflow-wrap: normal;">Prepare recommendations report</div></div></div></foreignObject><text x="600" y="539" fill="#333333" font-family="Helvetica" font-size="12px" text-anchor="middle">Prepare recommendations report</text></switch></g><rect x="450" y="615" width="300" height="80" rx="12" ry="12" fill="#d5e8d4" stroke="#82b366" pointer-events="all"/><g transform="translate(-0.5 -0.5)"><switch><foreignObject pointer-events="none" width="100%" height="100%" requiredFeatures="http://www.w3.org/TR/SVG11/feature#Extensibility" style="overflow: visible; text-align: left;"><div xmlns="http://www.w3.org/1999/xhtml" style="display: flex; align-items: unsafe center; justify-content: unsafe center; width: 298px; height: 1px; padding-top: 655px; margin-left: 451px;"><div data-drawio-colors="color: #333333; " style="box-sizing: border-box; font-size: 0px; text-align: center;"><div style="display: inline-block; font-size: 12px; font-family: Helvetica; color: rgb(51, 51, 51); line-height: 1.2; pointer-events: all; white-space: normal; overflow-wrap: normal;">Make decision</div></div></div></foreignObject><text x="600" y="659" fill="#333333" font-family="Helvetica" font-size="12px" text-anchor="middle">Make decision</text></switch></g><rect x="450" y="735" width="300" height="80" rx="12" ry="12" fill="#d5e8d4" stroke="#82b366" pointer-events="all"/><g transform="translate(-0.5 -0.5)"><switch><foreignObject pointer-events="none" width="100%" height="100%" requiredFeatures="http://www.w3.org/TR/SVG11/feature#Extensibility" style="overflow: visible; text-align: left;"><div xmlns="http://www.w3.org/1999/xhtml" style="display: flex; align-items: unsafe center; justify-content: unsafe center; width: 298px; height: 1px; padding-top: 775px; margin-left: 451px;"><div data-drawio-colors="color: #333333; " style="box-sizing: border-box; font-size: 0px; text-align: center;"><div style="display: inline-block; font-size: 12px; font-family: Helvetica; color: rgb(51, 51, 51); line-height: 1.2; pointer-events: all; white-space: normal; overflow-wrap: normal;">Take action (Enforcement Options Guideline)</div></div></div></foreignObject><text x="600" y="779" fill="#333333" font-family="Helvetica" font-size="12px" text-anchor="middle">Take action (Enforcement Options Guideline)</text></switch></g><rect x="450" y="855" width="300" height="80" rx="12" ry="12" fill="#d5e8d4" stroke="#82b366" pointer-events="all"/><g transform="translate(-0.5 -0.5)"><switch><foreignObject pointer-events="none" width="100%" height="100%" requiredFeatures="http://www.w3.org/TR/SVG11/feature#Extensibility" style="overflow: visible; text-align: left;"><div xmlns="http://www.w3.org/1999/xhtml" style="display: flex; align-items: unsafe center; justify-content: unsafe center; width: 298px; height: 1px; padding-top: 895px; margin-left: 451px;"><div data-drawio-colors="color: #333333; " style="box-sizing: border-box; font-size: 0px; text-align: center;"><div style="display: inline-block; font-size: 12px; font-family: Helvetica; color: rgb(51, 51, 51); line-height: 1.2; pointer-events: all; white-space: normal; overflow-wrap: normal;">Review investigation</div></div></div></foreignObject><text x="600" y="899" fill="#333333" font-family="Helvetica" font-size="12px" text-anchor="middle">Review investigation</text></switch></g><rect x="450" y="975" width="300" height="80" rx="12" ry="12" fill="#d5e8d4" stroke="#82b366" pointer-events="all"/><g transform="translate(-0.5 -0.5)"><switch><foreignObject pointer-events="none" width="100%" height="100%" requiredFeatures="http://www.w3.org/TR/SVG11/feature#Extensibility" style="overflow: visible; text-align: left;"><div xmlns="http://www.w3.org/1999/xhtml" style="display: flex; align-items: unsafe center; justify-content: unsafe center; width: 298px; height: 1px; padding-top: 1015px; margin-left: 451px;"><div data-drawio-colors="color: #333333; " style="box-sizing: border-box; font-size: 0px; text-align: center;"><div style="display: inline-block; font-size: 12px; font-family: Helvetica; color: rgb(51, 51, 51); line-height: 1.2; pointer-events: all; white-space: normal; overflow-wrap: normal;">Close case</div></div></div></foreignObject><text x="600" y="1019" fill="#333333" font-family="Helvetica" font-size="12px" text-anchor="middle">Close case</text></switch></g><rect x="450" y="1095" width="300" height="80" rx="12" ry="12" fill="#d5e8d4" stroke="#82b366" pointer-events="all"/><g transform="translate(-0.5 -0.5)"><switch><foreignObject pointer-events="none" width="100%" height="100%" requiredFeatures="http://www.w3.org/TR/SVG11/feature#Extensibility" style="overflow: visible; text-align: left;"><div xmlns="http://www.w3.org/1999/xhtml" style="display: flex; align-items: unsafe center; justify-content: unsafe center; width: 298px; height: 1px; padding-top: 1135px; margin-left: 451px;"><div data-drawio-colors="color: #333333; " style="box-sizing: border-box; font-size: 0px; text-align: center;"><div style="display: inline-block; font-size: 12px; font-family: Helvetica; color: rgb(51, 51, 51); line-height: 1.2; pointer-events: all; white-space: normal; overflow-wrap: normal;">Feedback to complainant</div></div></div></foreignObject><text x="600" y="1139" fill="#333333" font-family="Helvetica" font-size="12px" text-anchor="middle">Feedback to complainant</text></switch></g><rect x="805" y="0" width="240" height="140" rx="21" ry="21" fill="#dae8fc" stroke="#6c8ebf" pointer-events="all"/><g transform="translate(-0.5 -0.5)"><switch><foreignObject pointer-events="none" width="100%" height="100%" requiredFeatures="http://www.w3.org/TR/SVG11/feature#Extensibility" style="overflow: visible; text-align: left;"><div xmlns="http://www.w3.org/1999/xhtml" style="display: flex; align-items: unsafe center; justify-content: unsafe center; width: 238px; height: 1px; padding-top: 70px; margin-left: 806px;"><div data-drawio-colors="color: #333333; " style="box-sizing: border-box; font-size: 0px; text-align: center;"><div style="display: inline-block; font-size: 12px; font-family: Helvetica; color: rgb(51, 51, 51); line-height: 1.2; pointer-events: all; white-space: normal; overflow-wrap: normal;">1. Complaint received by Council gets recorded into the system.</div></div></div></foreignObject><text x="925" y="74" fill="#333333" font-family="Helvetica" font-size="12px" text-anchor="middle">1. Complaint received by Council gets re...</text></switch></g><rect x="805" y="150" width="240" height="140" rx="21" ry="21" fill="#dae8fc" stroke="#6c8ebf" pointer-events="all"/><g transform="translate(-0.5 -0.5)"><switch><foreignObject pointer-events="none" width="100%" height="100%" requiredFeatures="http://www.w3.org/TR/SVG11/feature#Extensibility" style="overflow: visible; text-align: left;"><div xmlns="http://www.w3.org/1999/xhtml" style="display: flex; align-items: unsafe center; justify-content: unsafe center; width: 238px; height: 1px; padding-top: 220px; margin-left: 806px;"><div data-drawio-colors="color: #333333; " style="box-sizing: border-box; font-size: 0px; text-align: center;"><div style="display: inline-block; font-size: 12px; font-family: Helvetica; color: rgb(51, 51, 51); line-height: 1.2; pointer-events: all; white-space: normal; overflow-wrap: normal;">2. Council Officer will review the nature of the complaint and consider what evidence or information it has.</div></div></div></foreignObject><text x="925" y="224" fill="#333333" font-family="Helvetica" font-size="12px" text-anchor="middle">2. Council Officer will review the natur...</text></switch></g><rect x="805" y="300" width="240" height="140" rx="21" ry="21" fill="#dae8fc" stroke="#6c8ebf" pointer-events="all"/><g transform="translate(-0.5 -0.5)"><switch><foreignObject pointer-events="none" width="100%" height="100%" requiredFeatures="http://www.w3.org/TR/SVG11/feature#Extensibility" style="overflow: visible; text-align: left;"><div xmlns="http://www.w3.org/1999/xhtml" style="display: flex; align-items: unsafe center; justify-content: unsafe center; width: 238px; height: 1px; padding-top: 370px; margin-left: 806px;"><div data-drawio-colors="color: #333333; " style="box-sizing: border-box; font-size: 0px; text-align: center;"><div style="display: inline-block; font-size: 12px; font-family: Helvetica; color: rgb(51, 51, 51); line-height: 1.2; pointer-events: all; white-space: normal; overflow-wrap: normal;">3. If the information given thus far is insufficient Officer can go back to complainant and seek additional information.</div></div></div></foreignObject><text x="925" y="374" fill="#333333" font-family="Helvetica" font-size="12px" text-anchor="middle">3. If the information given thus far is...</text></switch></g><rect x="805" y="450" width="240" height="140" rx="21" ry="21" fill="#dae8fc" stroke="#6c8ebf" pointer-events="all"/><g transform="translate(-0.5 -0.5)"><switch><foreignObject pointer-events="none" width="100%" height="100%" requiredFeatures="http://www.w3.org/TR/SVG11/feature#Extensibility" style="overflow: visible; text-align: left;"><div xmlns="http://www.w3.org/1999/xhtml" style="display: flex; align-items: unsafe center; justify-content: unsafe center; width: 238px; height: 1px; padding-top: 520px; margin-left: 806px;"><div data-drawio-colors="color: #333333; " style="box-sizing: border-box; font-size: 0px; text-align: center;"><div style="display: inline-block; font-size: 12px; font-family: Helvetica; color: rgb(51, 51, 51); line-height: 1.2; pointer-events: all; white-space: normal; overflow-wrap: normal;">4. With that information Council should be in a position to identify whether there has been a breach.</div></div></div></foreignObject><text x="925" y="524" fill="#333333" font-family="Helvetica" font-size="12px" text-anchor="middle">4. With that information Council should...</text></switch></g><rect x="805" y="600" width="240" height="140" rx="21" ry="21" fill="#dae8fc" stroke="#6c8ebf" pointer-events="all"/><g transform="translate(-0.5 -0.5)"><switch><foreignObject pointer-events="none" width="100%" height="100%" requiredFeatures="http://www.w3.org/TR/SVG11/feature#Extensibility" style="overflow: visible; text-align: left;"><div xmlns="http://www.w3.org/1999/xhtml" style="display: flex; align-items: unsafe center; justify-content: unsafe center; width: 238px; height: 1px; padding-top: 670px; margin-left: 806px;"><div data-drawio-colors="color: #333333; " style="box-sizing: border-box; font-size: 0px; text-align: center;"><div style="display: inline-block; font-size: 12px; font-family: Helvetica; color: rgb(51, 51, 51); line-height: 1.2; pointer-events: all; white-space: normal; overflow-wrap: normal;">5. If there has been a breach: establish whether it's a matter for which the Council has jurisdiction (ie is it a piece of legislation for which the Council has the authority to enforce?).</div></div></div></foreignObject><text x="925" y="674" fill="#333333" font-family="Helvetica" font-size="12px" text-anchor="middle">5. If there has been a breach: establish...</text></switch></g><rect x="1055" y="0" width="240" height="140" rx="21" ry="21" fill="#dae8fc" stroke="#6c8ebf" pointer-events="all"/><g transform="translate(-0.5 -0.5)"><switch><foreignObject pointer-events="none" width="100%" height="100%" requiredFeatures="http://www.w3.org/TR/SVG11/feature#Extensibility" style="overflow: visible; text-align: left;"><div xmlns="http://www.w3.org/1999/xhtml" style="display: flex; align-items: unsafe center; justify-content: unsafe center; width: 238px; height: 1px; padding-top: 70px; margin-left: 1056px;"><div data-drawio-colors="color: #333333; " style="box-sizing: border-box; font-size: 0px; text-align: center;"><div style="display: inline-block; font-size: 12px; font-family: Helvetica; color: rgb(51, 51, 51); line-height: 1.2; pointer-events: all; white-space: normal; overflow-wrap: normal;">6. If not: Council can refer that matter to another agency; such as Police, Fisheries, Transport NSW, EPA etc</div></div></div></foreignObject><text x="1175" y="74" fill="#333333" font-family="Helvetica" font-size="12px" text-anchor="middle">6. If not: Council can refer that matter...</text></switch></g><rect x="1055" y="150" width="240" height="140" rx="21" ry="21" fill="#dae8fc" stroke="#6c8ebf" pointer-events="all"/><g transform="translate(-0.5 -0.5)"><switch><foreignObject pointer-events="none" width="100%" height="100%" requiredFeatures="http://www.w3.org/TR/SVG11/feature#Extensibility" style="overflow: visible; text-align: left;"><div xmlns="http://www.w3.org/1999/xhtml" style="display: flex; align-items: unsafe center; justify-content: unsafe center; width: 238px; height: 1px; padding-top: 220px; margin-left: 1056px;"><div data-drawio-colors="color: #333333; " style="box-sizing: border-box; font-size: 0px; text-align: center;"><div style="display: inline-block; font-size: 12px; font-family: Helvetica; color: rgb(51, 51, 51); line-height: 1.2; pointer-events: all; white-space: normal; overflow-wrap: normal;">7. If it is the Councils responsibility then Council needs to plan out the investigation. That will be through: gathering and collecting evidence through statements, observations, interviews, samples, items of interest.</div></div></div></foreignObject><text x="1175" y="224" fill="#333333" font-family="Helvetica" font-size="12px" text-anchor="middle">7. If it is the Councils responsibility...</text></switch></g><rect x="1055" y="300" width="240" height="140" rx="21" ry="21" fill="#dae8fc" stroke="#6c8ebf" pointer-events="all"/><g transform="translate(-0.5 -0.5)"><switch><foreignObject pointer-events="none" width="100%" height="100%" requiredFeatures="http://www.w3.org/TR/SVG11/feature#Extensibility" style="overflow: visible; text-align: left;"><div xmlns="http://www.w3.org/1999/xhtml" style="display: flex; align-items: unsafe center; justify-content: unsafe center; width: 238px; height: 1px; padding-top: 370px; margin-left: 1056px;"><div data-drawio-colors="color: #333333; " style="box-sizing: border-box; font-size: 0px; text-align: center;"><div style="display: inline-block; font-size: 12px; font-family: Helvetica; color: rgb(51, 51, 51); line-height: 1.2; pointer-events: all; white-space: normal; overflow-wrap: normal;">8. The Council Officer should prepare a recommendations report which will: <br />* go through the history of the matter <br />* go through the investigations that have happened <br />* go through the evidence that the Council has and then provide a recommendation as to the future action to be taken</div></div></div></foreignObject><text x="1175" y="374" fill="#333333" font-family="Helvetica" font-size="12px" text-anchor="middle">8. The Council Officer should prepare a...</text></switch></g><rect x="1055" y="450" width="240" height="140" rx="21" ry="21" fill="#dae8fc" stroke="#6c8ebf" pointer-events="all"/><g transform="translate(-0.5 -0.5)"><switch><foreignObject pointer-events="none" width="100%" height="100%" requiredFeatures="http://www.w3.org/TR/SVG11/feature#Extensibility" style="overflow: visible; text-align: left;"><div xmlns="http://www.w3.org/1999/xhtml" style="display: flex; align-items: unsafe center; justify-content: unsafe center; width: 238px; height: 1px; padding-top: 520px; margin-left: 1056px;"><div data-drawio-colors="color: #333333; " style="box-sizing: border-box; font-size: 0px; text-align: center;"><div style="display: inline-block; font-size: 12px; font-family: Helvetica; color: rgb(51, 51, 51); line-height: 1.2; pointer-events: all; white-space: normal; overflow-wrap: normal;">9. Once the Council has that evidence and is in a position that it thinks it can MAKE A DECISION</div></div></div></foreignObject><text x="1175" y="524" fill="#333333" font-family="Helvetica" font-size="12px" text-anchor="middle">9. Once the Council has that evidence an...</text></switch></g><rect x="1055" y="600" width="240" height="140" rx="21" ry="21" fill="#dae8fc" stroke="#6c8ebf" pointer-events="all"/><g transform="translate(-0.5 -0.5)"><switch><foreignObject pointer-events="none" width="100%" height="100%" requiredFeatures="http://www.w3.org/TR/SVG11/feature#Extensibility" style="overflow: visible; text-align: left;"><div xmlns="http://www.w3.org/1999/xhtml" style="display: flex; align-items: unsafe center; justify-content: unsafe center; width: 238px; height: 1px; padding-top: 670px; margin-left: 1056px;"><div data-drawio-colors="color: #333333; " style="box-sizing: border-box; font-size: 0px; text-align: center;"><div style="display: inline-block; font-size: 12px; font-family: Helvetica; color: rgb(51, 51, 51); line-height: 1.2; pointer-events: all; white-space: normal; overflow-wrap: normal;">10. TAKE ACTION: Once a decision is made as to the action that should happen in respect of the breach the council can then decide as to what the appropriate action is: WARNING, CIVIL, CRIMINAL and then proceed from there =&gt; it is important to keep the complainant informed throughout the entire process to be able to explain why you have taken the course you've taken and to be able to justify it</div></div></div></foreignObject><text x="1175" y="674" fill="#333333" font-family="Helvetica" font-size="12px" text-anchor="middle">10. TAKE ACTION: Once a decision is made...</text></switch></g></g><switch><g requiredFeatures="http://www.w3.org/TR/SVG11/feature#Extensibility"/><a transform="translate(0,-5)" xlink:href="https://www.diagrams.net/doc/faq/svg-export-text-problems" target="_blank"><text text-anchor="middle" font-size="10px" x="50%" y="100%">Text is not SVG - cannot display</text></a></switch></svg>
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