=begin
PureCloud API

PureCloud API

OpenAPI spec version: v1
Contact: chuck.pulfer@inin.com
Generated by: https://github.com/swagger-api/swagger-codegen.git

License: ININ
http://www.inin.com

Terms of Service: http://www.inin.com

=end

require "uri"

module PureCloud
  class QualityApi
    attr_accessor :api_client

    def initialize(api_client = ApiClient.default)
      @api_client = api_client
    end

    # Delete a calibration by id.
    # 
    # @param calibration_id Calibration ID
    # @param calibrator_id calibratorId
    # @param [Hash] opts the optional parameters
    # @return [Calibration]
    def delete_calibrations_calibration_id(calibration_id, calibrator_id, opts = {})
      data, status_code, headers = delete_calibrations_calibration_id_with_http_info(calibration_id, calibrator_id, opts)
      return data
    end

    # Delete a calibration by id.
    # 
    # @param calibration_id Calibration ID
    # @param calibrator_id calibratorId
    # @param [Hash] opts the optional parameters
    # @return [Array<(Calibration, Fixnum, Hash)>] Calibration data, response status code and response headers
    def delete_calibrations_calibration_id_with_http_info(calibration_id, calibrator_id, opts = {})
      if @api_client.config.debugging
        @api_client.config.logger.debug "Calling API: QualityApi#delete_calibrations_calibration_id ..."
      end
      
      # verify the required parameter 'calibration_id' is set
      fail "Missing the required parameter 'calibration_id' when calling delete_calibrations_calibration_id" if calibration_id.nil?
      
      # verify the required parameter 'calibrator_id' is set
      fail "Missing the required parameter 'calibrator_id' when calling delete_calibrations_calibration_id" if calibrator_id.nil?
      
      # resource path
      local_var_path = "/api/v2/quality/calibrations/{calibrationId}".sub('{format}','json').sub('{' + 'calibrationId' + '}', calibration_id.to_s)

      # query parameters
      query_params = {}
      query_params[:'calibratorId'] = calibrator_id

      # header parameters
      header_params = {}

      # HTTP header 'Accept' (if needed)
      _header_accept = ['application/json']
      _header_accept_result = @api_client.select_header_accept(_header_accept) and header_params['Accept'] = _header_accept_result

      # HTTP header 'Content-Type'
      _header_content_type = ['application/json']
      header_params['Content-Type'] = @api_client.select_header_content_type(_header_content_type)

      # form parameters
      form_params = {}

      # http body (model)
      post_body = nil
      
      auth_names = ['PureCloud Auth']
      data, status_code, headers = @api_client.call_api(:DELETE, local_var_path,
        :header_params => header_params,
        :query_params => query_params,
        :form_params => form_params,
        :body => post_body,
        :auth_names => auth_names,
        :return_type => 'Calibration')
      if @api_client.config.debugging
        @api_client.config.logger.debug "API called: QualityApi#delete_calibrations_calibration_id\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
      end
      return data, status_code, headers
    end

    # Delete an evaluation
    # 
    # @param conversation_id 
    # @param evaluation_id 
    # @param [Hash] opts the optional parameters
    # @option opts [String] :expand evaluatorId
    # @return [Evaluation]
    def delete_conversations_conversation_id_evaluations_evaluation_id(conversation_id, evaluation_id, opts = {})
      data, status_code, headers = delete_conversations_conversation_id_evaluations_evaluation_id_with_http_info(conversation_id, evaluation_id, opts)
      return data
    end

    # Delete an evaluation
    # 
    # @param conversation_id 
    # @param evaluation_id 
    # @param [Hash] opts the optional parameters
    # @option opts [String] :expand evaluatorId
    # @return [Array<(Evaluation, Fixnum, Hash)>] Evaluation data, response status code and response headers
    def delete_conversations_conversation_id_evaluations_evaluation_id_with_http_info(conversation_id, evaluation_id, opts = {})
      if @api_client.config.debugging
        @api_client.config.logger.debug "Calling API: QualityApi#delete_conversations_conversation_id_evaluations_evaluation_id ..."
      end
      
      # verify the required parameter 'conversation_id' is set
      fail "Missing the required parameter 'conversation_id' when calling delete_conversations_conversation_id_evaluations_evaluation_id" if conversation_id.nil?
      
      # verify the required parameter 'evaluation_id' is set
      fail "Missing the required parameter 'evaluation_id' when calling delete_conversations_conversation_id_evaluations_evaluation_id" if evaluation_id.nil?
      
      # resource path
      local_var_path = "/api/v2/quality/conversations/{conversationId}/evaluations/{evaluationId}".sub('{format}','json').sub('{' + 'conversationId' + '}', conversation_id.to_s).sub('{' + 'evaluationId' + '}', evaluation_id.to_s)

      # query parameters
      query_params = {}
      query_params[:'expand'] = opts[:'expand'] if opts[:'expand']

      # header parameters
      header_params = {}

      # HTTP header 'Accept' (if needed)
      _header_accept = ['application/json']
      _header_accept_result = @api_client.select_header_accept(_header_accept) and header_params['Accept'] = _header_accept_result

      # HTTP header 'Content-Type'
      _header_content_type = ['application/json']
      header_params['Content-Type'] = @api_client.select_header_content_type(_header_content_type)

      # form parameters
      form_params = {}

      # http body (model)
      post_body = nil
      
      auth_names = ['PureCloud Auth']
      data, status_code, headers = @api_client.call_api(:DELETE, local_var_path,
        :header_params => header_params,
        :query_params => query_params,
        :form_params => form_params,
        :body => post_body,
        :auth_names => auth_names,
        :return_type => 'Evaluation')
      if @api_client.config.debugging
        @api_client.config.logger.debug "API called: QualityApi#delete_conversations_conversation_id_evaluations_evaluation_id\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
      end
      return data, status_code, headers
    end

    # Delete an evaluation form.
    # 
    # @param form_id Form ID
    # @param [Hash] opts the optional parameters
    # @return [String]
    def delete_forms_form_id(form_id, opts = {})
      data, status_code, headers = delete_forms_form_id_with_http_info(form_id, opts)
      return data
    end

    # Delete an evaluation form.
    # 
    # @param form_id Form ID
    # @param [Hash] opts the optional parameters
    # @return [Array<(String, Fixnum, Hash)>] String data, response status code and response headers
    def delete_forms_form_id_with_http_info(form_id, opts = {})
      if @api_client.config.debugging
        @api_client.config.logger.debug "Calling API: QualityApi#delete_forms_form_id ..."
      end
      
      # verify the required parameter 'form_id' is set
      fail "Missing the required parameter 'form_id' when calling delete_forms_form_id" if form_id.nil?
      
      # resource path
      local_var_path = "/api/v2/quality/forms/{formId}".sub('{format}','json').sub('{' + 'formId' + '}', form_id.to_s)

      # query parameters
      query_params = {}

      # header parameters
      header_params = {}

      # HTTP header 'Accept' (if needed)
      _header_accept = ['application/json']
      _header_accept_result = @api_client.select_header_accept(_header_accept) and header_params['Accept'] = _header_accept_result

      # HTTP header 'Content-Type'
      _header_content_type = ['application/json']
      header_params['Content-Type'] = @api_client.select_header_content_type(_header_content_type)

      # form parameters
      form_params = {}

      # http body (model)
      post_body = nil
      
      auth_names = ['PureCloud Auth']
      data, status_code, headers = @api_client.call_api(:DELETE, local_var_path,
        :header_params => header_params,
        :query_params => query_params,
        :form_params => form_params,
        :body => post_body,
        :auth_names => auth_names,
        :return_type => 'String')
      if @api_client.config.debugging
        @api_client.config.logger.debug "API called: QualityApi#delete_forms_form_id\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
      end
      return data, status_code, headers
    end

    # Gets a list of Agent Activities
    # Including the number of evaluations and average evaluation score
    # @param [Hash] opts the optional parameters
    # @option opts [Integer] :page_size The total page size requested (default to 25)
    # @option opts [Integer] :page_number The page number requested (default to 1)
    # @option opts [String] :sort_by variable name requested to sort by
    # @option opts [Array<String>] :expand variable name requested by expand list
    # @option opts [String] :next_page next page token
    # @option opts [String] :previous_page Previous page token
    # @option opts [DateTime] :start_time Start time of agent activity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ
    # @option opts [DateTime] :end_time End time of agent activity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ
    # @option opts [Array<String>] :agent_user_id user id of agent requested
    # @option opts [String] :evaluator_user_id user id of the evaluator
    # @option opts [String] :name name
    # @option opts [String] :group group id
    # @return [AgentActivityEntityListing]
    def get_agents_activity(opts = {})
      data, status_code, headers = get_agents_activity_with_http_info(opts)
      return data
    end

    # Gets a list of Agent Activities
    # Including the number of evaluations and average evaluation score
    # @param [Hash] opts the optional parameters
    # @option opts [Integer] :page_size The total page size requested
    # @option opts [Integer] :page_number The page number requested
    # @option opts [String] :sort_by variable name requested to sort by
    # @option opts [Array<String>] :expand variable name requested by expand list
    # @option opts [String] :next_page next page token
    # @option opts [String] :previous_page Previous page token
    # @option opts [DateTime] :start_time Start time of agent activity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ
    # @option opts [DateTime] :end_time End time of agent activity. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ
    # @option opts [Array<String>] :agent_user_id user id of agent requested
    # @option opts [String] :evaluator_user_id user id of the evaluator
    # @option opts [String] :name name
    # @option opts [String] :group group id
    # @return [Array<(AgentActivityEntityListing, Fixnum, Hash)>] AgentActivityEntityListing data, response status code and response headers
    def get_agents_activity_with_http_info(opts = {})
      if @api_client.config.debugging
        @api_client.config.logger.debug "Calling API: QualityApi#get_agents_activity ..."
      end
      
      # resource path
      local_var_path = "/api/v2/quality/agents/activity".sub('{format}','json')

      # query parameters
      query_params = {}
      query_params[:'pageSize'] = opts[:'page_size'] if opts[:'page_size']
      query_params[:'pageNumber'] = opts[:'page_number'] if opts[:'page_number']
      query_params[:'sortBy'] = opts[:'sort_by'] if opts[:'sort_by']
      query_params[:'expand'] = @api_client.build_collection_param(opts[:'expand'], :multi) if opts[:'expand']
      query_params[:'nextPage'] = opts[:'next_page'] if opts[:'next_page']
      query_params[:'previousPage'] = opts[:'previous_page'] if opts[:'previous_page']
      query_params[:'startTime'] = opts[:'start_time'] if opts[:'start_time']
      query_params[:'endTime'] = opts[:'end_time'] if opts[:'end_time']
      query_params[:'agentUserId'] = @api_client.build_collection_param(opts[:'agent_user_id'], :multi) if opts[:'agent_user_id']
      query_params[:'evaluatorUserId'] = opts[:'evaluator_user_id'] if opts[:'evaluator_user_id']
      query_params[:'name'] = opts[:'name'] if opts[:'name']
      query_params[:'group'] = opts[:'group'] if opts[:'group']

      # header parameters
      header_params = {}

      # HTTP header 'Accept' (if needed)
      _header_accept = ['application/json']
      _header_accept_result = @api_client.select_header_accept(_header_accept) and header_params['Accept'] = _header_accept_result

      # HTTP header 'Content-Type'
      _header_content_type = ['application/json']
      header_params['Content-Type'] = @api_client.select_header_content_type(_header_content_type)

      # form parameters
      form_params = {}

      # http body (model)
      post_body = nil
      
      auth_names = ['PureCloud Auth']
      data, status_code, headers = @api_client.call_api(:GET, local_var_path,
        :header_params => header_params,
        :query_params => query_params,
        :form_params => form_params,
        :body => post_body,
        :auth_names => auth_names,
        :return_type => 'AgentActivityEntityListing')
      if @api_client.config.debugging
        @api_client.config.logger.debug "API called: QualityApi#get_agents_activity\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
      end
      return data, status_code, headers
    end

    # Get the list of calibrations
    # 
    # @param calibrator_id user id of calibrator
    # @param [Hash] opts the optional parameters
    # @option opts [Integer] :page_size The total page size requested (default to 25)
    # @option opts [Integer] :page_number The page number requested (default to 1)
    # @option opts [String] :sort_by variable name requested to sort by
    # @option opts [Array<String>] :expand variable name requested by expand list
    # @option opts [String] :next_page next page token
    # @option opts [String] :previous_page Previous page token
    # @option opts [String] :conversation_id conversation id
    # @option opts [DateTime] :start_time Beginning of the calibration query. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ
    # @option opts [DateTime] :end_time end of the calibration query. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ
    # @return [CalibrationEntityListing]
    def get_calibrations(calibrator_id, opts = {})
      data, status_code, headers = get_calibrations_with_http_info(calibrator_id, opts)
      return data
    end

    # Get the list of calibrations
    # 
    # @param calibrator_id user id of calibrator
    # @param [Hash] opts the optional parameters
    # @option opts [Integer] :page_size The total page size requested
    # @option opts [Integer] :page_number The page number requested
    # @option opts [String] :sort_by variable name requested to sort by
    # @option opts [Array<String>] :expand variable name requested by expand list
    # @option opts [String] :next_page next page token
    # @option opts [String] :previous_page Previous page token
    # @option opts [String] :conversation_id conversation id
    # @option opts [DateTime] :start_time Beginning of the calibration query. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ
    # @option opts [DateTime] :end_time end of the calibration query. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ
    # @return [Array<(CalibrationEntityListing, Fixnum, Hash)>] CalibrationEntityListing data, response status code and response headers
    def get_calibrations_with_http_info(calibrator_id, opts = {})
      if @api_client.config.debugging
        @api_client.config.logger.debug "Calling API: QualityApi#get_calibrations ..."
      end
      
      # verify the required parameter 'calibrator_id' is set
      fail "Missing the required parameter 'calibrator_id' when calling get_calibrations" if calibrator_id.nil?
      
      # resource path
      local_var_path = "/api/v2/quality/calibrations".sub('{format}','json')

      # query parameters
      query_params = {}
      query_params[:'calibratorId'] = calibrator_id
      query_params[:'pageSize'] = opts[:'page_size'] if opts[:'page_size']
      query_params[:'pageNumber'] = opts[:'page_number'] if opts[:'page_number']
      query_params[:'sortBy'] = opts[:'sort_by'] if opts[:'sort_by']
      query_params[:'expand'] = @api_client.build_collection_param(opts[:'expand'], :multi) if opts[:'expand']
      query_params[:'nextPage'] = opts[:'next_page'] if opts[:'next_page']
      query_params[:'previousPage'] = opts[:'previous_page'] if opts[:'previous_page']
      query_params[:'conversationId'] = opts[:'conversation_id'] if opts[:'conversation_id']
      query_params[:'startTime'] = opts[:'start_time'] if opts[:'start_time']
      query_params[:'endTime'] = opts[:'end_time'] if opts[:'end_time']

      # header parameters
      header_params = {}

      # HTTP header 'Accept' (if needed)
      _header_accept = ['application/json']
      _header_accept_result = @api_client.select_header_accept(_header_accept) and header_params['Accept'] = _header_accept_result

      # HTTP header 'Content-Type'
      _header_content_type = ['application/json']
      header_params['Content-Type'] = @api_client.select_header_content_type(_header_content_type)

      # form parameters
      form_params = {}

      # http body (model)
      post_body = nil
      
      auth_names = ['PureCloud Auth']
      data, status_code, headers = @api_client.call_api(:GET, local_var_path,
        :header_params => header_params,
        :query_params => query_params,
        :form_params => form_params,
        :body => post_body,
        :auth_names => auth_names,
        :return_type => 'CalibrationEntityListing')
      if @api_client.config.debugging
        @api_client.config.logger.debug "API called: QualityApi#get_calibrations\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
      end
      return data, status_code, headers
    end

    # Get a calibration by id.
    # 
    # @param calibration_id Calibration ID
    # @param calibrator_id calibratorId
    # @param [Hash] opts the optional parameters
    # @return [Calibration]
    def get_calibrations_calibration_id(calibration_id, calibrator_id, opts = {})
      data, status_code, headers = get_calibrations_calibration_id_with_http_info(calibration_id, calibrator_id, opts)
      return data
    end

    # Get a calibration by id.
    # 
    # @param calibration_id Calibration ID
    # @param calibrator_id calibratorId
    # @param [Hash] opts the optional parameters
    # @return [Array<(Calibration, Fixnum, Hash)>] Calibration data, response status code and response headers
    def get_calibrations_calibration_id_with_http_info(calibration_id, calibrator_id, opts = {})
      if @api_client.config.debugging
        @api_client.config.logger.debug "Calling API: QualityApi#get_calibrations_calibration_id ..."
      end
      
      # verify the required parameter 'calibration_id' is set
      fail "Missing the required parameter 'calibration_id' when calling get_calibrations_calibration_id" if calibration_id.nil?
      
      # verify the required parameter 'calibrator_id' is set
      fail "Missing the required parameter 'calibrator_id' when calling get_calibrations_calibration_id" if calibrator_id.nil?
      
      # resource path
      local_var_path = "/api/v2/quality/calibrations/{calibrationId}".sub('{format}','json').sub('{' + 'calibrationId' + '}', calibration_id.to_s)

      # query parameters
      query_params = {}
      query_params[:'calibratorId'] = calibrator_id

      # header parameters
      header_params = {}

      # HTTP header 'Accept' (if needed)
      _header_accept = ['application/json']
      _header_accept_result = @api_client.select_header_accept(_header_accept) and header_params['Accept'] = _header_accept_result

      # HTTP header 'Content-Type'
      _header_content_type = ['application/json']
      header_params['Content-Type'] = @api_client.select_header_content_type(_header_content_type)

      # form parameters
      form_params = {}

      # http body (model)
      post_body = nil
      
      auth_names = ['PureCloud Auth']
      data, status_code, headers = @api_client.call_api(:GET, local_var_path,
        :header_params => header_params,
        :query_params => query_params,
        :form_params => form_params,
        :body => post_body,
        :auth_names => auth_names,
        :return_type => 'Calibration')
      if @api_client.config.debugging
        @api_client.config.logger.debug "API called: QualityApi#get_calibrations_calibration_id\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
      end
      return data, status_code, headers
    end

    # Get audits for conversation or recording
    # 
    # @param conversation_id Conversation ID
    # @param [Hash] opts the optional parameters
    # @option opts [Integer] :page_size The total page size requested (default to 25)
    # @option opts [Integer] :page_number The page number requested (default to 1)
    # @option opts [String] :sort_by variable name requested to sort by
    # @option opts [Array<String>] :expand variable name requested by expand list
    # @option opts [String] :next_page next page token
    # @option opts [String] :previous_page Previous page token
    # @option opts [String] :recording_id id of the recording
    # @option opts [String] :entity_type entity type options: Recording, Calibration, Evaluation, Annotation (default to RECORDING)
    # @return [QualityAuditPage]
    def get_conversations_conversation_id_audits(conversation_id, opts = {})
      data, status_code, headers = get_conversations_conversation_id_audits_with_http_info(conversation_id, opts)
      return data
    end

    # Get audits for conversation or recording
    # 
    # @param conversation_id Conversation ID
    # @param [Hash] opts the optional parameters
    # @option opts [Integer] :page_size The total page size requested
    # @option opts [Integer] :page_number The page number requested
    # @option opts [String] :sort_by variable name requested to sort by
    # @option opts [Array<String>] :expand variable name requested by expand list
    # @option opts [String] :next_page next page token
    # @option opts [String] :previous_page Previous page token
    # @option opts [String] :recording_id id of the recording
    # @option opts [String] :entity_type entity type options: Recording, Calibration, Evaluation, Annotation
    # @return [Array<(QualityAuditPage, Fixnum, Hash)>] QualityAuditPage data, response status code and response headers
    def get_conversations_conversation_id_audits_with_http_info(conversation_id, opts = {})
      if @api_client.config.debugging
        @api_client.config.logger.debug "Calling API: QualityApi#get_conversations_conversation_id_audits ..."
      end
      
      # verify the required parameter 'conversation_id' is set
      fail "Missing the required parameter 'conversation_id' when calling get_conversations_conversation_id_audits" if conversation_id.nil?
      
      # resource path
      local_var_path = "/api/v2/quality/conversations/{conversationId}/audits".sub('{format}','json').sub('{' + 'conversationId' + '}', conversation_id.to_s)

      # query parameters
      query_params = {}
      query_params[:'pageSize'] = opts[:'page_size'] if opts[:'page_size']
      query_params[:'pageNumber'] = opts[:'page_number'] if opts[:'page_number']
      query_params[:'sortBy'] = opts[:'sort_by'] if opts[:'sort_by']
      query_params[:'expand'] = @api_client.build_collection_param(opts[:'expand'], :multi) if opts[:'expand']
      query_params[:'nextPage'] = opts[:'next_page'] if opts[:'next_page']
      query_params[:'previousPage'] = opts[:'previous_page'] if opts[:'previous_page']
      query_params[:'recordingId'] = opts[:'recording_id'] if opts[:'recording_id']
      query_params[:'entityType'] = opts[:'entity_type'] if opts[:'entity_type']

      # header parameters
      header_params = {}

      # HTTP header 'Accept' (if needed)
      _header_accept = ['application/json']
      _header_accept_result = @api_client.select_header_accept(_header_accept) and header_params['Accept'] = _header_accept_result

      # HTTP header 'Content-Type'
      _header_content_type = ['application/json']
      header_params['Content-Type'] = @api_client.select_header_content_type(_header_content_type)

      # form parameters
      form_params = {}

      # http body (model)
      post_body = nil
      
      auth_names = ['PureCloud Auth']
      data, status_code, headers = @api_client.call_api(:GET, local_var_path,
        :header_params => header_params,
        :query_params => query_params,
        :form_params => form_params,
        :body => post_body,
        :auth_names => auth_names,
        :return_type => 'QualityAuditPage')
      if @api_client.config.debugging
        @api_client.config.logger.debug "API called: QualityApi#get_conversations_conversation_id_audits\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
      end
      return data, status_code, headers
    end

    # Get an evaluation
    # 
    # @param conversation_id 
    # @param evaluation_id 
    # @param [Hash] opts the optional parameters
    # @option opts [String] :expand agent, evaluator, evaluationForm
    # @return [Evaluation]
    def get_conversations_conversation_id_evaluations_evaluation_id(conversation_id, evaluation_id, opts = {})
      data, status_code, headers = get_conversations_conversation_id_evaluations_evaluation_id_with_http_info(conversation_id, evaluation_id, opts)
      return data
    end

    # Get an evaluation
    # 
    # @param conversation_id 
    # @param evaluation_id 
    # @param [Hash] opts the optional parameters
    # @option opts [String] :expand agent, evaluator, evaluationForm
    # @return [Array<(Evaluation, Fixnum, Hash)>] Evaluation data, response status code and response headers
    def get_conversations_conversation_id_evaluations_evaluation_id_with_http_info(conversation_id, evaluation_id, opts = {})
      if @api_client.config.debugging
        @api_client.config.logger.debug "Calling API: QualityApi#get_conversations_conversation_id_evaluations_evaluation_id ..."
      end
      
      # verify the required parameter 'conversation_id' is set
      fail "Missing the required parameter 'conversation_id' when calling get_conversations_conversation_id_evaluations_evaluation_id" if conversation_id.nil?
      
      # verify the required parameter 'evaluation_id' is set
      fail "Missing the required parameter 'evaluation_id' when calling get_conversations_conversation_id_evaluations_evaluation_id" if evaluation_id.nil?
      
      # resource path
      local_var_path = "/api/v2/quality/conversations/{conversationId}/evaluations/{evaluationId}".sub('{format}','json').sub('{' + 'conversationId' + '}', conversation_id.to_s).sub('{' + 'evaluationId' + '}', evaluation_id.to_s)

      # query parameters
      query_params = {}
      query_params[:'expand'] = opts[:'expand'] if opts[:'expand']

      # header parameters
      header_params = {}

      # HTTP header 'Accept' (if needed)
      _header_accept = ['application/json']
      _header_accept_result = @api_client.select_header_accept(_header_accept) and header_params['Accept'] = _header_accept_result

      # HTTP header 'Content-Type'
      _header_content_type = ['application/json']
      header_params['Content-Type'] = @api_client.select_header_content_type(_header_content_type)

      # form parameters
      form_params = {}

      # http body (model)
      post_body = nil
      
      auth_names = ['PureCloud Auth']
      data, status_code, headers = @api_client.call_api(:GET, local_var_path,
        :header_params => header_params,
        :query_params => query_params,
        :form_params => form_params,
        :body => post_body,
        :auth_names => auth_names,
        :return_type => 'Evaluation')
      if @api_client.config.debugging
        @api_client.config.logger.debug "API called: QualityApi#get_conversations_conversation_id_evaluations_evaluation_id\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
      end
      return data, status_code, headers
    end

    # Queries Evaluations and returns a paged list
    # Query params must include one of conversationId, evaluatorUserId, or agentUserId
    # @param [Hash] opts the optional parameters
    # @option opts [Integer] :page_size The total page size requested (default to 25)
    # @option opts [Integer] :page_number The page number requested (default to 1)
    # @option opts [String] :sort_by variable name requested to sort by
    # @option opts [Array<String>] :expand variable name requested by expand list
    # @option opts [String] :next_page next page token
    # @option opts [String] :previous_page Previous page token
    # @option opts [String] :conversation_id conversationId specified
    # @option opts [String] :agent_user_id user id of the agent
    # @option opts [String] :evaluator_user_id evaluator user id
    # @option opts [String] :queue_id queue id
    # @option opts [String] :start_time start time of the evaluation query
    # @option opts [String] :end_time end time of the evaluation query
    # @option opts [Array<String>] :evaluation_state evaluation state options: Pending, InProgress, Finished
    # @option opts [BOOLEAN] :is_released the evaluation has been released
    # @option opts [BOOLEAN] :agent_has_read agent has the evaluation
    # @option opts [BOOLEAN] :expand_answer_total_scores get the total scores for evaluations
    # @option opts [Integer] :maximum maximum
    # @return [EvaluationEntityListing]
    def get_evaluations_query(opts = {})
      data, status_code, headers = get_evaluations_query_with_http_info(opts)
      return data
    end

    # Queries Evaluations and returns a paged list
    # Query params must include one of conversationId, evaluatorUserId, or agentUserId
    # @param [Hash] opts the optional parameters
    # @option opts [Integer] :page_size The total page size requested
    # @option opts [Integer] :page_number The page number requested
    # @option opts [String] :sort_by variable name requested to sort by
    # @option opts [Array<String>] :expand variable name requested by expand list
    # @option opts [String] :next_page next page token
    # @option opts [String] :previous_page Previous page token
    # @option opts [String] :conversation_id conversationId specified
    # @option opts [String] :agent_user_id user id of the agent
    # @option opts [String] :evaluator_user_id evaluator user id
    # @option opts [String] :queue_id queue id
    # @option opts [String] :start_time start time of the evaluation query
    # @option opts [String] :end_time end time of the evaluation query
    # @option opts [Array<String>] :evaluation_state evaluation state options: Pending, InProgress, Finished
    # @option opts [BOOLEAN] :is_released the evaluation has been released
    # @option opts [BOOLEAN] :agent_has_read agent has the evaluation
    # @option opts [BOOLEAN] :expand_answer_total_scores get the total scores for evaluations
    # @option opts [Integer] :maximum maximum
    # @return [Array<(EvaluationEntityListing, Fixnum, Hash)>] EvaluationEntityListing data, response status code and response headers
    def get_evaluations_query_with_http_info(opts = {})
      if @api_client.config.debugging
        @api_client.config.logger.debug "Calling API: QualityApi#get_evaluations_query ..."
      end
      
      # resource path
      local_var_path = "/api/v2/quality/evaluations/query".sub('{format}','json')

      # query parameters
      query_params = {}
      query_params[:'pageSize'] = opts[:'page_size'] if opts[:'page_size']
      query_params[:'pageNumber'] = opts[:'page_number'] if opts[:'page_number']
      query_params[:'sortBy'] = opts[:'sort_by'] if opts[:'sort_by']
      query_params[:'expand'] = @api_client.build_collection_param(opts[:'expand'], :multi) if opts[:'expand']
      query_params[:'nextPage'] = opts[:'next_page'] if opts[:'next_page']
      query_params[:'previousPage'] = opts[:'previous_page'] if opts[:'previous_page']
      query_params[:'conversationId'] = opts[:'conversation_id'] if opts[:'conversation_id']
      query_params[:'agentUserId'] = opts[:'agent_user_id'] if opts[:'agent_user_id']
      query_params[:'evaluatorUserId'] = opts[:'evaluator_user_id'] if opts[:'evaluator_user_id']
      query_params[:'queueId'] = opts[:'queue_id'] if opts[:'queue_id']
      query_params[:'startTime'] = opts[:'start_time'] if opts[:'start_time']
      query_params[:'endTime'] = opts[:'end_time'] if opts[:'end_time']
      query_params[:'evaluationState'] = @api_client.build_collection_param(opts[:'evaluation_state'], :multi) if opts[:'evaluation_state']
      query_params[:'isReleased'] = opts[:'is_released'] if opts[:'is_released']
      query_params[:'agentHasRead'] = opts[:'agent_has_read'] if opts[:'agent_has_read']
      query_params[:'expandAnswerTotalScores'] = opts[:'expand_answer_total_scores'] if opts[:'expand_answer_total_scores']
      query_params[:'maximum'] = opts[:'maximum'] if opts[:'maximum']

      # header parameters
      header_params = {}

      # HTTP header 'Accept' (if needed)
      _header_accept = ['application/json']
      _header_accept_result = @api_client.select_header_accept(_header_accept) and header_params['Accept'] = _header_accept_result

      # HTTP header 'Content-Type'
      _header_content_type = ['application/json']
      header_params['Content-Type'] = @api_client.select_header_content_type(_header_content_type)

      # form parameters
      form_params = {}

      # http body (model)
      post_body = nil
      
      auth_names = ['PureCloud Auth']
      data, status_code, headers = @api_client.call_api(:GET, local_var_path,
        :header_params => header_params,
        :query_params => query_params,
        :form_params => form_params,
        :body => post_body,
        :auth_names => auth_names,
        :return_type => 'EvaluationEntityListing')
      if @api_client.config.debugging
        @api_client.config.logger.debug "API called: QualityApi#get_evaluations_query\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
      end
      return data, status_code, headers
    end

    # Get an evaluator activity
    # 
    # @param [Hash] opts the optional parameters
    # @option opts [Integer] :page_size The total page size requested (default to 25)
    # @option opts [Integer] :page_number The page number requested (default to 1)
    # @option opts [String] :sort_by variable name requested to sort by
    # @option opts [Array<String>] :expand variable name requested by expand list
    # @option opts [String] :next_page next page token
    # @option opts [String] :previous_page Previous page token
    # @option opts [DateTime] :start_time The start time specified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ
    # @option opts [DateTime] :end_time The end time specified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ
    # @option opts [String] :name Evaluator name
    # @option opts [Array<String>] :permission permission strings
    # @option opts [String] :group group id
    # @return [EvaluatorActivityEntityListing]
    def get_evaluators_activity(opts = {})
      data, status_code, headers = get_evaluators_activity_with_http_info(opts)
      return data
    end

    # Get an evaluator activity
    # 
    # @param [Hash] opts the optional parameters
    # @option opts [Integer] :page_size The total page size requested
    # @option opts [Integer] :page_number The page number requested
    # @option opts [String] :sort_by variable name requested to sort by
    # @option opts [Array<String>] :expand variable name requested by expand list
    # @option opts [String] :next_page next page token
    # @option opts [String] :previous_page Previous page token
    # @option opts [DateTime] :start_time The start time specified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ
    # @option opts [DateTime] :end_time The end time specified. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ
    # @option opts [String] :name Evaluator name
    # @option opts [Array<String>] :permission permission strings
    # @option opts [String] :group group id
    # @return [Array<(EvaluatorActivityEntityListing, Fixnum, Hash)>] EvaluatorActivityEntityListing data, response status code and response headers
    def get_evaluators_activity_with_http_info(opts = {})
      if @api_client.config.debugging
        @api_client.config.logger.debug "Calling API: QualityApi#get_evaluators_activity ..."
      end
      
      # resource path
      local_var_path = "/api/v2/quality/evaluators/activity".sub('{format}','json')

      # query parameters
      query_params = {}
      query_params[:'pageSize'] = opts[:'page_size'] if opts[:'page_size']
      query_params[:'pageNumber'] = opts[:'page_number'] if opts[:'page_number']
      query_params[:'sortBy'] = opts[:'sort_by'] if opts[:'sort_by']
      query_params[:'expand'] = @api_client.build_collection_param(opts[:'expand'], :multi) if opts[:'expand']
      query_params[:'nextPage'] = opts[:'next_page'] if opts[:'next_page']
      query_params[:'previousPage'] = opts[:'previous_page'] if opts[:'previous_page']
      query_params[:'startTime'] = opts[:'start_time'] if opts[:'start_time']
      query_params[:'endTime'] = opts[:'end_time'] if opts[:'end_time']
      query_params[:'name'] = opts[:'name'] if opts[:'name']
      query_params[:'permission'] = @api_client.build_collection_param(opts[:'permission'], :multi) if opts[:'permission']
      query_params[:'group'] = opts[:'group'] if opts[:'group']

      # header parameters
      header_params = {}

      # HTTP header 'Accept' (if needed)
      _header_accept = ['application/json']
      _header_accept_result = @api_client.select_header_accept(_header_accept) and header_params['Accept'] = _header_accept_result

      # HTTP header 'Content-Type'
      _header_content_type = ['application/json']
      header_params['Content-Type'] = @api_client.select_header_content_type(_header_content_type)

      # form parameters
      form_params = {}

      # http body (model)
      post_body = nil
      
      auth_names = ['PureCloud Auth']
      data, status_code, headers = @api_client.call_api(:GET, local_var_path,
        :header_params => header_params,
        :query_params => query_params,
        :form_params => form_params,
        :body => post_body,
        :auth_names => auth_names,
        :return_type => 'EvaluatorActivityEntityListing')
      if @api_client.config.debugging
        @api_client.config.logger.debug "API called: QualityApi#get_evaluators_activity\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
      end
      return data, status_code, headers
    end

    # Get the list of evaluation forms
    # 
    # @param [Hash] opts the optional parameters
    # @option opts [Integer] :page_size The total page size requested (default to 25)
    # @option opts [Integer] :page_number The page number requested (default to 1)
    # @option opts [String] :sort_by variable name requested to sort by
    # @option opts [String] :next_page next page token
    # @option opts [String] :previous_page Previous page token
    # @option opts [String] :expand Expand
    # @option opts [String] :name Name
    # @return [EvaluationFormEntityListing]
    def get_forms(opts = {})
      data, status_code, headers = get_forms_with_http_info(opts)
      return data
    end

    # Get the list of evaluation forms
    # 
    # @param [Hash] opts the optional parameters
    # @option opts [Integer] :page_size The total page size requested
    # @option opts [Integer] :page_number The page number requested
    # @option opts [String] :sort_by variable name requested to sort by
    # @option opts [String] :next_page next page token
    # @option opts [String] :previous_page Previous page token
    # @option opts [String] :expand Expand
    # @option opts [String] :name Name
    # @return [Array<(EvaluationFormEntityListing, Fixnum, Hash)>] EvaluationFormEntityListing data, response status code and response headers
    def get_forms_with_http_info(opts = {})
      if @api_client.config.debugging
        @api_client.config.logger.debug "Calling API: QualityApi#get_forms ..."
      end
      
      # resource path
      local_var_path = "/api/v2/quality/forms".sub('{format}','json')

      # query parameters
      query_params = {}
      query_params[:'pageSize'] = opts[:'page_size'] if opts[:'page_size']
      query_params[:'pageNumber'] = opts[:'page_number'] if opts[:'page_number']
      query_params[:'sortBy'] = opts[:'sort_by'] if opts[:'sort_by']
      query_params[:'nextPage'] = opts[:'next_page'] if opts[:'next_page']
      query_params[:'previousPage'] = opts[:'previous_page'] if opts[:'previous_page']
      query_params[:'expand'] = opts[:'expand'] if opts[:'expand']
      query_params[:'name'] = opts[:'name'] if opts[:'name']

      # header parameters
      header_params = {}

      # HTTP header 'Accept' (if needed)
      _header_accept = ['application/json']
      _header_accept_result = @api_client.select_header_accept(_header_accept) and header_params['Accept'] = _header_accept_result

      # HTTP header 'Content-Type'
      _header_content_type = ['application/json']
      header_params['Content-Type'] = @api_client.select_header_content_type(_header_content_type)

      # form parameters
      form_params = {}

      # http body (model)
      post_body = nil
      
      auth_names = ['PureCloud Auth']
      data, status_code, headers = @api_client.call_api(:GET, local_var_path,
        :header_params => header_params,
        :query_params => query_params,
        :form_params => form_params,
        :body => post_body,
        :auth_names => auth_names,
        :return_type => 'EvaluationFormEntityListing')
      if @api_client.config.debugging
        @api_client.config.logger.debug "API called: QualityApi#get_forms\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
      end
      return data, status_code, headers
    end

    # Get an evaluation form
    # 
    # @param form_id Form ID
    # @param [Hash] opts the optional parameters
    # @return [EvaluationForm]
    def get_forms_form_id(form_id, opts = {})
      data, status_code, headers = get_forms_form_id_with_http_info(form_id, opts)
      return data
    end

    # Get an evaluation form
    # 
    # @param form_id Form ID
    # @param [Hash] opts the optional parameters
    # @return [Array<(EvaluationForm, Fixnum, Hash)>] EvaluationForm data, response status code and response headers
    def get_forms_form_id_with_http_info(form_id, opts = {})
      if @api_client.config.debugging
        @api_client.config.logger.debug "Calling API: QualityApi#get_forms_form_id ..."
      end
      
      # verify the required parameter 'form_id' is set
      fail "Missing the required parameter 'form_id' when calling get_forms_form_id" if form_id.nil?
      
      # resource path
      local_var_path = "/api/v2/quality/forms/{formId}".sub('{format}','json').sub('{' + 'formId' + '}', form_id.to_s)

      # query parameters
      query_params = {}

      # header parameters
      header_params = {}

      # HTTP header 'Accept' (if needed)
      _header_accept = ['application/json']
      _header_accept_result = @api_client.select_header_accept(_header_accept) and header_params['Accept'] = _header_accept_result

      # HTTP header 'Content-Type'
      _header_content_type = ['application/json']
      header_params['Content-Type'] = @api_client.select_header_content_type(_header_content_type)

      # form parameters
      form_params = {}

      # http body (model)
      post_body = nil
      
      auth_names = ['PureCloud Auth']
      data, status_code, headers = @api_client.call_api(:GET, local_var_path,
        :header_params => header_params,
        :query_params => query_params,
        :form_params => form_params,
        :body => post_body,
        :auth_names => auth_names,
        :return_type => 'EvaluationForm')
      if @api_client.config.debugging
        @api_client.config.logger.debug "API called: QualityApi#get_forms_form_id\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
      end
      return data, status_code, headers
    end

    # Gets all the revisions for a specific evaluation.
    # 
    # @param form_id Form ID
    # @param [Hash] opts the optional parameters
    # @option opts [Integer] :page_size Page size (default to 25)
    # @option opts [Integer] :page_number Page number (default to 1)
    # @return [EvaluationFormEntityListing]
    def get_forms_form_id_versions(form_id, opts = {})
      data, status_code, headers = get_forms_form_id_versions_with_http_info(form_id, opts)
      return data
    end

    # Gets all the revisions for a specific evaluation.
    # 
    # @param form_id Form ID
    # @param [Hash] opts the optional parameters
    # @option opts [Integer] :page_size Page size
    # @option opts [Integer] :page_number Page number
    # @return [Array<(EvaluationFormEntityListing, Fixnum, Hash)>] EvaluationFormEntityListing data, response status code and response headers
    def get_forms_form_id_versions_with_http_info(form_id, opts = {})
      if @api_client.config.debugging
        @api_client.config.logger.debug "Calling API: QualityApi#get_forms_form_id_versions ..."
      end
      
      # verify the required parameter 'form_id' is set
      fail "Missing the required parameter 'form_id' when calling get_forms_form_id_versions" if form_id.nil?
      
      # resource path
      local_var_path = "/api/v2/quality/forms/{formId}/versions".sub('{format}','json').sub('{' + 'formId' + '}', form_id.to_s)

      # query parameters
      query_params = {}
      query_params[:'pageSize'] = opts[:'page_size'] if opts[:'page_size']
      query_params[:'pageNumber'] = opts[:'page_number'] if opts[:'page_number']

      # header parameters
      header_params = {}

      # HTTP header 'Accept' (if needed)
      _header_accept = ['application/json']
      _header_accept_result = @api_client.select_header_accept(_header_accept) and header_params['Accept'] = _header_accept_result

      # HTTP header 'Content-Type'
      _header_content_type = ['application/json']
      header_params['Content-Type'] = @api_client.select_header_content_type(_header_content_type)

      # form parameters
      form_params = {}

      # http body (model)
      post_body = nil
      
      auth_names = ['PureCloud Auth']
      data, status_code, headers = @api_client.call_api(:GET, local_var_path,
        :header_params => header_params,
        :query_params => query_params,
        :form_params => form_params,
        :body => post_body,
        :auth_names => auth_names,
        :return_type => 'EvaluationFormEntityListing')
      if @api_client.config.debugging
        @api_client.config.logger.debug "API called: QualityApi#get_forms_form_id_versions\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
      end
      return data, status_code, headers
    end

    # Get the published evaluation forms.
    # 
    # @param [Hash] opts the optional parameters
    # @option opts [Integer] :page_size Page size (default to 25)
    # @option opts [Integer] :page_number Page number (default to 1)
    # @option opts [String] :name Name
    # @return [EvaluationFormEntityListing]
    def get_publishedforms(opts = {})
      data, status_code, headers = get_publishedforms_with_http_info(opts)
      return data
    end

    # Get the published evaluation forms.
    # 
    # @param [Hash] opts the optional parameters
    # @option opts [Integer] :page_size Page size
    # @option opts [Integer] :page_number Page number
    # @option opts [String] :name Name
    # @return [Array<(EvaluationFormEntityListing, Fixnum, Hash)>] EvaluationFormEntityListing data, response status code and response headers
    def get_publishedforms_with_http_info(opts = {})
      if @api_client.config.debugging
        @api_client.config.logger.debug "Calling API: QualityApi#get_publishedforms ..."
      end
      
      # resource path
      local_var_path = "/api/v2/quality/publishedforms".sub('{format}','json')

      # query parameters
      query_params = {}
      query_params[:'pageSize'] = opts[:'page_size'] if opts[:'page_size']
      query_params[:'pageNumber'] = opts[:'page_number'] if opts[:'page_number']
      query_params[:'name'] = opts[:'name'] if opts[:'name']

      # header parameters
      header_params = {}

      # HTTP header 'Accept' (if needed)
      _header_accept = ['application/json']
      _header_accept_result = @api_client.select_header_accept(_header_accept) and header_params['Accept'] = _header_accept_result

      # HTTP header 'Content-Type'
      _header_content_type = ['application/json']
      header_params['Content-Type'] = @api_client.select_header_content_type(_header_content_type)

      # form parameters
      form_params = {}

      # http body (model)
      post_body = nil
      
      auth_names = ['PureCloud Auth']
      data, status_code, headers = @api_client.call_api(:GET, local_var_path,
        :header_params => header_params,
        :query_params => query_params,
        :form_params => form_params,
        :body => post_body,
        :auth_names => auth_names,
        :return_type => 'EvaluationFormEntityListing')
      if @api_client.config.debugging
        @api_client.config.logger.debug "API called: QualityApi#get_publishedforms\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
      end
      return data, status_code, headers
    end

    # Get the published evaluation forms.
    # 
    # @param form_id Form ID
    # @param [Hash] opts the optional parameters
    # @return [EvaluationForm]
    def get_publishedforms_form_id(form_id, opts = {})
      data, status_code, headers = get_publishedforms_form_id_with_http_info(form_id, opts)
      return data
    end

    # Get the published evaluation forms.
    # 
    # @param form_id Form ID
    # @param [Hash] opts the optional parameters
    # @return [Array<(EvaluationForm, Fixnum, Hash)>] EvaluationForm data, response status code and response headers
    def get_publishedforms_form_id_with_http_info(form_id, opts = {})
      if @api_client.config.debugging
        @api_client.config.logger.debug "Calling API: QualityApi#get_publishedforms_form_id ..."
      end
      
      # verify the required parameter 'form_id' is set
      fail "Missing the required parameter 'form_id' when calling get_publishedforms_form_id" if form_id.nil?
      
      # resource path
      local_var_path = "/api/v2/quality/publishedforms/{formId}".sub('{format}','json').sub('{' + 'formId' + '}', form_id.to_s)

      # query parameters
      query_params = {}

      # header parameters
      header_params = {}

      # HTTP header 'Accept' (if needed)
      _header_accept = ['application/json']
      _header_accept_result = @api_client.select_header_accept(_header_accept) and header_params['Accept'] = _header_accept_result

      # HTTP header 'Content-Type'
      _header_content_type = ['application/json']
      header_params['Content-Type'] = @api_client.select_header_content_type(_header_content_type)

      # form parameters
      form_params = {}

      # http body (model)
      post_body = nil
      
      auth_names = ['PureCloud Auth']
      data, status_code, headers = @api_client.call_api(:GET, local_var_path,
        :header_params => header_params,
        :query_params => query_params,
        :form_params => form_params,
        :body => post_body,
        :auth_names => auth_names,
        :return_type => 'EvaluationForm')
      if @api_client.config.debugging
        @api_client.config.logger.debug "API called: QualityApi#get_publishedforms_form_id\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
      end
      return data, status_code, headers
    end

    # Create a calibration
    # 
    # @param [Hash] opts the optional parameters
    # @option opts [Calibration] :body calibration
    # @option opts [String] :expand calibratorId
    # @return [Calibration]
    def post_calibrations(opts = {})
      data, status_code, headers = post_calibrations_with_http_info(opts)
      return data
    end

    # Create a calibration
    # 
    # @param [Hash] opts the optional parameters
    # @option opts [Calibration] :body calibration
    # @option opts [String] :expand calibratorId
    # @return [Array<(Calibration, Fixnum, Hash)>] Calibration data, response status code and response headers
    def post_calibrations_with_http_info(opts = {})
      if @api_client.config.debugging
        @api_client.config.logger.debug "Calling API: QualityApi#post_calibrations ..."
      end
      
      # resource path
      local_var_path = "/api/v2/quality/calibrations".sub('{format}','json')

      # query parameters
      query_params = {}
      query_params[:'expand'] = opts[:'expand'] if opts[:'expand']

      # header parameters
      header_params = {}

      # HTTP header 'Accept' (if needed)
      _header_accept = ['application/json']
      _header_accept_result = @api_client.select_header_accept(_header_accept) and header_params['Accept'] = _header_accept_result

      # HTTP header 'Content-Type'
      _header_content_type = ['application/json']
      header_params['Content-Type'] = @api_client.select_header_content_type(_header_content_type)

      # form parameters
      form_params = {}

      # http body (model)
      post_body = @api_client.object_to_http_body(opts[:'body'])
      
      auth_names = ['PureCloud Auth']
      data, status_code, headers = @api_client.call_api(:POST, local_var_path,
        :header_params => header_params,
        :query_params => query_params,
        :form_params => form_params,
        :body => post_body,
        :auth_names => auth_names,
        :return_type => 'Calibration')
      if @api_client.config.debugging
        @api_client.config.logger.debug "API called: QualityApi#post_calibrations\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
      end
      return data, status_code, headers
    end

    # Create an evaluation
    # 
    # @param conversation_id 
    # @param [Hash] opts the optional parameters
    # @option opts [Evaluation] :body evaluation
    # @option opts [String] :expand evaluatorId
    # @return [Evaluation]
    def post_conversations_conversation_id_evaluations(conversation_id, opts = {})
      data, status_code, headers = post_conversations_conversation_id_evaluations_with_http_info(conversation_id, opts)
      return data
    end

    # Create an evaluation
    # 
    # @param conversation_id 
    # @param [Hash] opts the optional parameters
    # @option opts [Evaluation] :body evaluation
    # @option opts [String] :expand evaluatorId
    # @return [Array<(Evaluation, Fixnum, Hash)>] Evaluation data, response status code and response headers
    def post_conversations_conversation_id_evaluations_with_http_info(conversation_id, opts = {})
      if @api_client.config.debugging
        @api_client.config.logger.debug "Calling API: QualityApi#post_conversations_conversation_id_evaluations ..."
      end
      
      # verify the required parameter 'conversation_id' is set
      fail "Missing the required parameter 'conversation_id' when calling post_conversations_conversation_id_evaluations" if conversation_id.nil?
      
      # resource path
      local_var_path = "/api/v2/quality/conversations/{conversationId}/evaluations".sub('{format}','json').sub('{' + 'conversationId' + '}', conversation_id.to_s)

      # query parameters
      query_params = {}
      query_params[:'expand'] = opts[:'expand'] if opts[:'expand']

      # header parameters
      header_params = {}

      # HTTP header 'Accept' (if needed)
      _header_accept = ['application/json']
      _header_accept_result = @api_client.select_header_accept(_header_accept) and header_params['Accept'] = _header_accept_result

      # HTTP header 'Content-Type'
      _header_content_type = ['application/json']
      header_params['Content-Type'] = @api_client.select_header_content_type(_header_content_type)

      # form parameters
      form_params = {}

      # http body (model)
      post_body = @api_client.object_to_http_body(opts[:'body'])
      
      auth_names = ['PureCloud Auth']
      data, status_code, headers = @api_client.call_api(:POST, local_var_path,
        :header_params => header_params,
        :query_params => query_params,
        :form_params => form_params,
        :body => post_body,
        :auth_names => auth_names,
        :return_type => 'Evaluation')
      if @api_client.config.debugging
        @api_client.config.logger.debug "API called: QualityApi#post_conversations_conversation_id_evaluations\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
      end
      return data, status_code, headers
    end

    # Query for evaluation aggregates
    # 
    # @param [Hash] opts the optional parameters
    # @option opts [AggregationQuery] :body query
    # @return [AggregateQueryResponse]
    def post_evaluations_aggregates_query(opts = {})
      data, status_code, headers = post_evaluations_aggregates_query_with_http_info(opts)
      return data
    end

    # Query for evaluation aggregates
    # 
    # @param [Hash] opts the optional parameters
    # @option opts [AggregationQuery] :body query
    # @return [Array<(AggregateQueryResponse, Fixnum, Hash)>] AggregateQueryResponse data, response status code and response headers
    def post_evaluations_aggregates_query_with_http_info(opts = {})
      if @api_client.config.debugging
        @api_client.config.logger.debug "Calling API: QualityApi#post_evaluations_aggregates_query ..."
      end
      
      # resource path
      local_var_path = "/api/v2/analytics/evaluations/aggregates/query".sub('{format}','json')

      # query parameters
      query_params = {}

      # header parameters
      header_params = {}

      # HTTP header 'Accept' (if needed)
      _header_accept = ['application/json']
      _header_accept_result = @api_client.select_header_accept(_header_accept) and header_params['Accept'] = _header_accept_result

      # HTTP header 'Content-Type'
      _header_content_type = ['application/json']
      header_params['Content-Type'] = @api_client.select_header_content_type(_header_content_type)

      # form parameters
      form_params = {}

      # http body (model)
      post_body = @api_client.object_to_http_body(opts[:'body'])
      
      auth_names = ['PureCloud Auth']
      data, status_code, headers = @api_client.call_api(:POST, local_var_path,
        :header_params => header_params,
        :query_params => query_params,
        :form_params => form_params,
        :body => post_body,
        :auth_names => auth_names,
        :return_type => 'AggregateQueryResponse')
      if @api_client.config.debugging
        @api_client.config.logger.debug "API called: QualityApi#post_evaluations_aggregates_query\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
      end
      return data, status_code, headers
    end

    # Score evaluation
    # 
    # @param [Hash] opts the optional parameters
    # @option opts [EvaluationFormAndScoringSet] :body evaluationAndScoringSet
    # @return [EvaluationScoringSet]
    def post_evaluations_scoring(opts = {})
      data, status_code, headers = post_evaluations_scoring_with_http_info(opts)
      return data
    end

    # Score evaluation
    # 
    # @param [Hash] opts the optional parameters
    # @option opts [EvaluationFormAndScoringSet] :body evaluationAndScoringSet
    # @return [Array<(EvaluationScoringSet, Fixnum, Hash)>] EvaluationScoringSet data, response status code and response headers
    def post_evaluations_scoring_with_http_info(opts = {})
      if @api_client.config.debugging
        @api_client.config.logger.debug "Calling API: QualityApi#post_evaluations_scoring ..."
      end
      
      # resource path
      local_var_path = "/api/v2/quality/evaluations/scoring".sub('{format}','json')

      # query parameters
      query_params = {}

      # header parameters
      header_params = {}

      # HTTP header 'Accept' (if needed)
      _header_accept = ['application/json']
      _header_accept_result = @api_client.select_header_accept(_header_accept) and header_params['Accept'] = _header_accept_result

      # HTTP header 'Content-Type'
      _header_content_type = ['application/json']
      header_params['Content-Type'] = @api_client.select_header_content_type(_header_content_type)

      # form parameters
      form_params = {}

      # http body (model)
      post_body = @api_client.object_to_http_body(opts[:'body'])
      
      auth_names = ['PureCloud Auth']
      data, status_code, headers = @api_client.call_api(:POST, local_var_path,
        :header_params => header_params,
        :query_params => query_params,
        :form_params => form_params,
        :body => post_body,
        :auth_names => auth_names,
        :return_type => 'EvaluationScoringSet')
      if @api_client.config.debugging
        @api_client.config.logger.debug "API called: QualityApi#post_evaluations_scoring\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
      end
      return data, status_code, headers
    end

    # Create an evaluation form.
    # 
    # @param [Hash] opts the optional parameters
    # @option opts [EvaluationForm] :body 
    # @return [EvaluationForm]
    def post_forms(opts = {})
      data, status_code, headers = post_forms_with_http_info(opts)
      return data
    end

    # Create an evaluation form.
    # 
    # @param [Hash] opts the optional parameters
    # @option opts [EvaluationForm] :body 
    # @return [Array<(EvaluationForm, Fixnum, Hash)>] EvaluationForm data, response status code and response headers
    def post_forms_with_http_info(opts = {})
      if @api_client.config.debugging
        @api_client.config.logger.debug "Calling API: QualityApi#post_forms ..."
      end
      
      # resource path
      local_var_path = "/api/v2/quality/forms".sub('{format}','json')

      # query parameters
      query_params = {}

      # header parameters
      header_params = {}

      # HTTP header 'Accept' (if needed)
      _header_accept = ['application/json']
      _header_accept_result = @api_client.select_header_accept(_header_accept) and header_params['Accept'] = _header_accept_result

      # HTTP header 'Content-Type'
      _header_content_type = ['application/json']
      header_params['Content-Type'] = @api_client.select_header_content_type(_header_content_type)

      # form parameters
      form_params = {}

      # http body (model)
      post_body = @api_client.object_to_http_body(opts[:'body'])
      
      auth_names = ['PureCloud Auth']
      data, status_code, headers = @api_client.call_api(:POST, local_var_path,
        :header_params => header_params,
        :query_params => query_params,
        :form_params => form_params,
        :body => post_body,
        :auth_names => auth_names,
        :return_type => 'EvaluationForm')
      if @api_client.config.debugging
        @api_client.config.logger.debug "API called: QualityApi#post_forms\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
      end
      return data, status_code, headers
    end

    # Publish an evaluation form.
    # 
    # @param [Hash] opts the optional parameters
    # @option opts [EvaluationForm] :body 
    # @return [EvaluationForm]
    def post_publishedforms(opts = {})
      data, status_code, headers = post_publishedforms_with_http_info(opts)
      return data
    end

    # Publish an evaluation form.
    # 
    # @param [Hash] opts the optional parameters
    # @option opts [EvaluationForm] :body 
    # @return [Array<(EvaluationForm, Fixnum, Hash)>] EvaluationForm data, response status code and response headers
    def post_publishedforms_with_http_info(opts = {})
      if @api_client.config.debugging
        @api_client.config.logger.debug "Calling API: QualityApi#post_publishedforms ..."
      end
      
      # resource path
      local_var_path = "/api/v2/quality/publishedforms".sub('{format}','json')

      # query parameters
      query_params = {}

      # header parameters
      header_params = {}

      # HTTP header 'Accept' (if needed)
      _header_accept = ['application/json']
      _header_accept_result = @api_client.select_header_accept(_header_accept) and header_params['Accept'] = _header_accept_result

      # HTTP header 'Content-Type'
      _header_content_type = ['application/json']
      header_params['Content-Type'] = @api_client.select_header_content_type(_header_content_type)

      # form parameters
      form_params = {}

      # http body (model)
      post_body = @api_client.object_to_http_body(opts[:'body'])
      
      auth_names = ['PureCloud Auth']
      data, status_code, headers = @api_client.call_api(:POST, local_var_path,
        :header_params => header_params,
        :query_params => query_params,
        :form_params => form_params,
        :body => post_body,
        :auth_names => auth_names,
        :return_type => 'EvaluationForm')
      if @api_client.config.debugging
        @api_client.config.logger.debug "API called: QualityApi#post_publishedforms\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
      end
      return data, status_code, headers
    end

    # Update a calibration to the specified calibration via PUT.  Editable fields include: evaluators, expertEvaluator, and scoringIndex
    # 
    # @param calibration_id Calibration ID
    # @param [Hash] opts the optional parameters
    # @option opts [Calibration] :body Calibration
    # @return [Calibration]
    def put_calibrations_calibration_id(calibration_id, opts = {})
      data, status_code, headers = put_calibrations_calibration_id_with_http_info(calibration_id, opts)
      return data
    end

    # Update a calibration to the specified calibration via PUT.  Editable fields include: evaluators, expertEvaluator, and scoringIndex
    # 
    # @param calibration_id Calibration ID
    # @param [Hash] opts the optional parameters
    # @option opts [Calibration] :body Calibration
    # @return [Array<(Calibration, Fixnum, Hash)>] Calibration data, response status code and response headers
    def put_calibrations_calibration_id_with_http_info(calibration_id, opts = {})
      if @api_client.config.debugging
        @api_client.config.logger.debug "Calling API: QualityApi#put_calibrations_calibration_id ..."
      end
      
      # verify the required parameter 'calibration_id' is set
      fail "Missing the required parameter 'calibration_id' when calling put_calibrations_calibration_id" if calibration_id.nil?
      
      # resource path
      local_var_path = "/api/v2/quality/calibrations/{calibrationId}".sub('{format}','json').sub('{' + 'calibrationId' + '}', calibration_id.to_s)

      # query parameters
      query_params = {}

      # header parameters
      header_params = {}

      # HTTP header 'Accept' (if needed)
      _header_accept = ['application/json']
      _header_accept_result = @api_client.select_header_accept(_header_accept) and header_params['Accept'] = _header_accept_result

      # HTTP header 'Content-Type'
      _header_content_type = ['application/json']
      header_params['Content-Type'] = @api_client.select_header_content_type(_header_content_type)

      # form parameters
      form_params = {}

      # http body (model)
      post_body = @api_client.object_to_http_body(opts[:'body'])
      
      auth_names = ['PureCloud Auth']
      data, status_code, headers = @api_client.call_api(:PUT, local_var_path,
        :header_params => header_params,
        :query_params => query_params,
        :form_params => form_params,
        :body => post_body,
        :auth_names => auth_names,
        :return_type => 'Calibration')
      if @api_client.config.debugging
        @api_client.config.logger.debug "API called: QualityApi#put_calibrations_calibration_id\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
      end
      return data, status_code, headers
    end

    # Update an evaluation
    # 
    # @param conversation_id 
    # @param evaluation_id 
    # @param [Hash] opts the optional parameters
    # @option opts [Evaluation] :body evaluation
    # @option opts [String] :expand evaluatorId
    # @return [Evaluation]
    def put_conversations_conversation_id_evaluations_evaluation_id(conversation_id, evaluation_id, opts = {})
      data, status_code, headers = put_conversations_conversation_id_evaluations_evaluation_id_with_http_info(conversation_id, evaluation_id, opts)
      return data
    end

    # Update an evaluation
    # 
    # @param conversation_id 
    # @param evaluation_id 
    # @param [Hash] opts the optional parameters
    # @option opts [Evaluation] :body evaluation
    # @option opts [String] :expand evaluatorId
    # @return [Array<(Evaluation, Fixnum, Hash)>] Evaluation data, response status code and response headers
    def put_conversations_conversation_id_evaluations_evaluation_id_with_http_info(conversation_id, evaluation_id, opts = {})
      if @api_client.config.debugging
        @api_client.config.logger.debug "Calling API: QualityApi#put_conversations_conversation_id_evaluations_evaluation_id ..."
      end
      
      # verify the required parameter 'conversation_id' is set
      fail "Missing the required parameter 'conversation_id' when calling put_conversations_conversation_id_evaluations_evaluation_id" if conversation_id.nil?
      
      # verify the required parameter 'evaluation_id' is set
      fail "Missing the required parameter 'evaluation_id' when calling put_conversations_conversation_id_evaluations_evaluation_id" if evaluation_id.nil?
      
      # resource path
      local_var_path = "/api/v2/quality/conversations/{conversationId}/evaluations/{evaluationId}".sub('{format}','json').sub('{' + 'conversationId' + '}', conversation_id.to_s).sub('{' + 'evaluationId' + '}', evaluation_id.to_s)

      # query parameters
      query_params = {}
      query_params[:'expand'] = opts[:'expand'] if opts[:'expand']

      # header parameters
      header_params = {}

      # HTTP header 'Accept' (if needed)
      _header_accept = ['application/json']
      _header_accept_result = @api_client.select_header_accept(_header_accept) and header_params['Accept'] = _header_accept_result

      # HTTP header 'Content-Type'
      _header_content_type = ['application/json']
      header_params['Content-Type'] = @api_client.select_header_content_type(_header_content_type)

      # form parameters
      form_params = {}

      # http body (model)
      post_body = @api_client.object_to_http_body(opts[:'body'])
      
      auth_names = ['PureCloud Auth']
      data, status_code, headers = @api_client.call_api(:PUT, local_var_path,
        :header_params => header_params,
        :query_params => query_params,
        :form_params => form_params,
        :body => post_body,
        :auth_names => auth_names,
        :return_type => 'Evaluation')
      if @api_client.config.debugging
        @api_client.config.logger.debug "API called: QualityApi#put_conversations_conversation_id_evaluations_evaluation_id\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
      end
      return data, status_code, headers
    end

    # Update an evaluation form.
    # 
    # @param form_id Form ID
    # @param [Hash] opts the optional parameters
    # @option opts [EvaluationForm] :body 
    # @return [EvaluationForm]
    def put_forms_form_id(form_id, opts = {})
      data, status_code, headers = put_forms_form_id_with_http_info(form_id, opts)
      return data
    end

    # Update an evaluation form.
    # 
    # @param form_id Form ID
    # @param [Hash] opts the optional parameters
    # @option opts [EvaluationForm] :body 
    # @return [Array<(EvaluationForm, Fixnum, Hash)>] EvaluationForm data, response status code and response headers
    def put_forms_form_id_with_http_info(form_id, opts = {})
      if @api_client.config.debugging
        @api_client.config.logger.debug "Calling API: QualityApi#put_forms_form_id ..."
      end
      
      # verify the required parameter 'form_id' is set
      fail "Missing the required parameter 'form_id' when calling put_forms_form_id" if form_id.nil?
      
      # resource path
      local_var_path = "/api/v2/quality/forms/{formId}".sub('{format}','json').sub('{' + 'formId' + '}', form_id.to_s)

      # query parameters
      query_params = {}

      # header parameters
      header_params = {}

      # HTTP header 'Accept' (if needed)
      _header_accept = ['application/json']
      _header_accept_result = @api_client.select_header_accept(_header_accept) and header_params['Accept'] = _header_accept_result

      # HTTP header 'Content-Type'
      _header_content_type = ['application/json']
      header_params['Content-Type'] = @api_client.select_header_content_type(_header_content_type)

      # form parameters
      form_params = {}

      # http body (model)
      post_body = @api_client.object_to_http_body(opts[:'body'])
      
      auth_names = ['PureCloud Auth']
      data, status_code, headers = @api_client.call_api(:PUT, local_var_path,
        :header_params => header_params,
        :query_params => query_params,
        :form_params => form_params,
        :body => post_body,
        :auth_names => auth_names,
        :return_type => 'EvaluationForm')
      if @api_client.config.debugging
        @api_client.config.logger.debug "API called: QualityApi#put_forms_form_id\nData: #{data.inspect}\nStatus code: #{status_code}\nHeaders: #{headers}"
      end
      return data, status_code, headers
    end
  end
end