---
title: SocialExpression
---

:::error
**The Ruby SDK is deprecated as of 9/16/2020**

The Genesys Cloud Ruby SDK (v96.0.0) will be frozen at its current version level. Any new enhancements to our API or bug fixes will not be backported. If you do need to take advantage of new features or bug fixes outside the Genesys Cloud Ruby SDK, you will need to use the Genesys Cloud REST endpoints directly. More information can be found in the [Official Announcement](https://developer.mypurecloud.com/forum/t/announcement-genesys-cloud-ruby-sdk-end-of-life/8850).
:::


## PureCloud::SocialExpression

## Properties

|Name | Type | Description | Notes|
|------------ | ------------- | ------------- | -------------|
| **state** | **String** | The connection state of this communication. | [optional] |
| **id** | **String** | A globally unique identifier for this communication. | [optional] |
| **social_media_id** | **String** | A globally unique identifier for the social media. | [optional] |
| **social_media_hub** | **String** | The social network of the communication | [optional] |
| **social_user_name** | **String** | The user name for the communication. | [optional] |
| **preview_text** | **String** | The text preview of the communication contents | [optional] |
| **recording_id** | **String** | A globally unique identifier for the recording associated with this chat. | [optional] |
| **segments** | [**Array<Segment>**](Segment.html) | The time line of the participant's chat, divided into activity segments. | [optional] |
| **held** | **BOOLEAN** | True if this call is held and the person on this side hears silence. | [optional] |
| **disconnect_type** | **String** | System defined string indicating what caused the communication to disconnect. Will be null until the communication disconnects. | [optional] |
| **start_hold_time** | **DateTime** | The timestamp the chat was placed on hold in the cloud clock if the chat is currently on hold. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ | [optional] |
| **start_alerting_time** | **DateTime** | The timestamp the communication has when it is first put into an alerting state. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ | [optional] |
| **connected_time** | **DateTime** | The timestamp when this communication was connected in the cloud clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ | [optional] |
| **disconnected_time** | **DateTime** | The timestamp when this communication disconnected from the conversation in the provider clock. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ | [optional] |
| **provider** | **String** | The source provider for the social expression. | [optional] |
| **script_id** | **String** | The UUID of the script to use. | [optional] |
| **peer_id** | **String** | The id of the peer communication corresponding to a matching leg for this communication. | [optional] |
| **wrapup** | [**Wrapup**](Wrapup.html) | Call wrap up or disposition data. | [optional] |
| **after_call_work** | [**AfterCallWork**](AfterCallWork.html) | After-call work for the communication. | [optional] |
| **after_call_work_required** | **BOOLEAN** | Indicates if after-call work is required for a communication. Only used when the ACW Setting is Agent Requested. | [optional] |
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