---
title: HistoricalAdherenceDayMetrics
---

:::error
**The Ruby SDK is deprecated as of 9/16/2020**

The Genesys Cloud Ruby SDK (v96.0.0) will be frozen at its current version level. Any new enhancements to our API or bug fixes will not be backported. If you do need to take advantage of new features or bug fixes outside the Genesys Cloud Ruby SDK, you will need to use the Genesys Cloud REST endpoints directly. More information can be found in the [Official Announcement](https://developer.mypurecloud.com/forum/t/announcement-genesys-cloud-ruby-sdk-end-of-life/8850).
:::


## PureCloud::HistoricalAdherenceDayMetrics

## Properties

|Name | Type | Description | Notes|
|------------ | ------------- | ------------- | -------------|
| **day_start_offset_secs** | **Integer** | Start of day offset in seconds relative to query start time | [optional] |
| **adherence_schedule_secs** | **Integer** | Duration of schedule in seconds included for adherence percentage calculation | [optional] |
| **conformance_schedule_secs** | **Integer** | Total scheduled duration in seconds for OnQueue activities | [optional] |
| **conformance_actual_secs** | **Integer** | Total actually worked duration in seconds for OnQueue activities | [optional] |
| **exception_count** | **Integer** | Total number of adherence exceptions for this user | [optional] |
| **exception_duration_secs** | **Integer** | Total duration in seconds of adherence exceptions for this user | [optional] |
| **impact_seconds** | **Integer** | The impact duration in seconds of current adherence state for this user | [optional] |
| **schedule_length_secs** | **Integer** | Total duration in seconds for all scheduled activities | [optional] |
| **actual_length_secs** | **Integer** | Total duration in seconds for all actually worked activities | [optional] |
| **adherence_percentage** | **Float** | Total adherence percentage for this user, in the scale of 0 - 100 | [optional] |
| **conformance_percentage** | **Float** | Total conformance percentage for this user, in the scale of 0 - 100. Conformance percentage can be greater than 100 when the actual on queue time is greater than the scheduled on queue time for the same period. | [optional] |
{: class="table table-striped"}