Contents

---
title: AcwSettings
---

:::error
**The Ruby SDK is deprecated as of 9/16/2020**

The Genesys Cloud Ruby SDK (v96.0.0) will be frozen at its current version level. Any new enhancements to our API or bug fixes will not be backported. If you do need to take advantage of new features or bug fixes outside the Genesys Cloud Ruby SDK, you will need to use the Genesys Cloud REST endpoints directly. More information can be found in the [Official Announcement](https://developer.mypurecloud.com/forum/t/announcement-genesys-cloud-ruby-sdk-end-of-life/8850).
:::


## PureCloud::AcwSettings

## Properties

|Name | Type | Description | Notes|
|------------ | ------------- | ------------- | -------------|
| **wrapup_prompt** | **String** | This field controls how the UI prompts the agent for a wrapup. | [optional] |
| **timeout_ms** | **Integer** | The amount of time the agent can stay in ACW (Min: 1 sec, Max: 1 day).  Can only be used when ACW is MANDATORY_TIMEOUT or MANDATORY_FORCED_TIMEOUT. | [optional] |
{: class="table table-striped"}

Version data entries

1 entries across 1 versions & 1 rubygems

Version	Path
purecloudplatformclientv2-98.0.0	docs/AcwSettings.md