{ "case": { "id":1, "external_id":"123", "last_available_at":"2011-02-22T22:30:09Z", "created_at":"2011-02-09T17:06:24Z", "active_at":"2011-02-22T20:27:31Z", "route_at":"2011-02-09T17:06:24Z", "first_resolved_at":null, "active_user":null, "updated_at":"2011-02-22T22:30:09Z", "case_status_at":"2011-02-14T17:28:31Z", "priority":4, "last_saved_by_id":null, "interaction_in_at":"2011-02-09T09:06:27Z", "assigned_at":"2011-02-09T17:06:24Z", "subject":"Welcome to Desk.com", "routed_at":null, "group": { "id":1, "name":"General", "created_at":"2011-02-09T17:06:04Z", "updated_at":"2011-02-09T17:06:04Z" }, "user": { "id":1, "name":"Joslyn Esser", "name_public":"Joslyn Esser", "email":"joslyn@example.com", "created_at":"2011-02-09T17:02:46Z", "updated_at":"2011-02-16T19:25:10Z", "user_level":"agent", "login_count":15, "time_zone":"Pacific Time (US & Canada)", "last_login_at":"2011-02-15T23:32:51Z", "current_login_at":"2011-02-16T19:25:10Z" }, "first_opened_at":"2011-02-14T17:28:31Z", "channel":"email", "resolved_at":null, "description":null, "customer_id":1, "closed_at":null, "changed_at":"2011-02-14T17:28:31Z", "case_status_type":"open", "labels":["Example"], "pending_at":null, "opened_at":"2011-02-14T17:28:31Z", "route_status":"available", "thread_count":1, "note_count":0, "preview":"Thanks for trying Desk.com. We hope your trial goes well and you decide to use Desk.com to wow your customers. Please let us know if there is anything we can do to make your experience better. In the meantime see the tips below for getting started", "macros":null, "articles":null } }