[{"nice_id":1,"initially_assigned_at":"2011/01/31 14:09:12 -0400","entry_id":null,"created_at":"2011/01/31 14:09:12 -0400","resolution_time":null,"priority_id":1,"current_tags":null,"assignee_id":26218414,"channel":null,"updated_at":"2011/01/31 14:09:12 -0400","ticket_type_id":3,"status_updated_at":"2011/01/31 14:09:12 -0400","solved_at":null,"original_recipient_address":null,"external_id":null,"assigned_at":"2011/01/31 14:09:12 -0400","via_id":0,"subject":"Testing","recipient":null,"group_id":121752,"comments":[{"created_at":"2011/01/31 14:09:12 -0400","via_id":0,"value":"Testing","type":"Comment","is_public":true,"author_id":26218414,"attachments":[]}],"linkings":[],"submitter_id":26218414,"base_score":18,"latest_recipients":null,"due_date":null,"current_collaborators":null,"status_id":1,"description":"Testing","ticket_field_entries":[],"problem_id":null,"score":18,"organization_id":457249,"updated_by_type_id":0,"requester_id":26218414},{"nice_id":2,"initially_assigned_at":"2011/01/31 14:30:31 -0400","entry_id":null,"created_at":"2011/01/31 14:30:31 -0400","resolution_time":null,"priority_id":0,"current_tags":null,"assignee_id":26218414,"channel":null,"updated_at":"2011/01/31 14:30:31 -0400","ticket_type_id":0,"status_updated_at":"2011/01/31 14:30:31 -0400","solved_at":null,"original_recipient_address":null,"external_id":null,"assigned_at":"2011/01/31 14:30:31 -0400","via_id":4,"subject":"Welcome to Zendesk, You've Got a Ticket!","recipient":"support@hybridgroup.zendesk.com","group_id":121752,"comments":[{"created_at":"2011/01/31 14:30:31 -0400","via_id":4,"value":"You've got a new ticket!\n\nTo help you get started learning how your zendesk simplifies ticket workflow, I emailed you at support@hybridgroup.zendesk.com and this ticket was created in your zendesk. Neat!\n\nYou can answer this ticket in one of two ways:\n\nBy Email: If you are looking at this in your email inbox, simply hit \"Reply\"\n\nBy Zendesk: If you are looking at this ticket in your zendesk:\n\n* Enter a comment (e.g. \"How am I doing?\")\n* Change status from Open to Pending (now, you’re waiting for me to get back to you!)\n* Click submit\n\nEither way, both your reply and follow-ups will be added to the ticket history and organized in your zendesk.\n\nYou’re eligible for 24-hour support throughout your trial. Please don’t hesitate to call or email our customer advocate team:\n\n*(e) support@zendesk.com\n*(p) +1 415.418.7506\n\nThank you for using Zendesk,\n\nKelly\nCustomer Advocate at Zendesk","type":"Comment","is_public":true,"author_id":26220353,"attachments":[]}],"linkings":[],"submitter_id":26220353,"base_score":108,"latest_recipients":null,"due_date":null,"current_collaborators":null,"status_id":1,"description":"You've got a new ticket!\n\nTo help you get started learning how your zendesk simplifies ticket workflow, I emailed you at support@hybridgroup.zendesk.com and this ticket was created in your zendesk. Neat!\n\nYou can answer this ticket in one of two ways:\n\nBy Email: If you are looking at this in your email inbox, simply hit \"Reply\"\n\nBy Zendesk: If you are looking at this ticket in your zendesk:\n\n* Enter a comment (e.g. \"How am I doing?\")\n* Change status from Open to Pending (now, you’re waiting for me to get back to you!)\n* Click submit\n\nEither way, both your reply and follow-ups will be added to the ticket history and organized in your zendesk.\n\nYou’re eligible for 24-hour support throughout your trial. Please don’t hesitate to call or email our customer advocate team:\n\n*(e) support@zendesk.com\n*(p) +1 415.418.7506\n\nThank you for using Zendesk,\n\nKelly\nCustomer Advocate at Zendesk","ticket_field_entries":[],"problem_id":null,"score":108,"organization_id":null,"updated_by_type_id":1,"requester_id":26220353}]