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---
title: CreateEmailRequest
---
## PureCloud::CreateEmailRequest
## Properties
|Name | Type | Description | Notes|
|------------ | ------------- | ------------- | -------------|
| **queue_id** | **String** | The ID of the queue to use for routing the email conversation. This field is mutually exclusive with flowId | [optional] |
| **flow_id** | **String** | The ID of the flow to use for routing email conversation. This field is mutually exclusive with queueId | [optional] |
| **provider** | **String** | The name of the provider that is sourcing the emails. The Provider \"PureCloud Email\" is reserved for native emails. | |
| **skill_ids** | **Array<String>** | The list of skill ID's to use for routing. | [optional] |
| **language_id** | **String** | The ID of the language to use for routing. | [optional] |
| **priority** | **Integer** | The priority to assign to the conversation for routing. | [optional] |
| **attributes** | **Hash<String, String>** | The list of attributes to associate with the customer participant. | [optional] |
| **to_address** | **String** | The email address of the recipient of the email. | [optional] |
| **to_name** | **String** | The name of the recipient of the email. | [optional] |
| **from_address** | **String** | The email address of the sender of the email. | [optional] |
| **from_name** | **String** | The name of the sender of the email. | [optional] |
| **subject** | **String** | The subject of the email | [optional] |
| **direction** | **String** | Specify OUTBOUND to send an email on behalf of a queue, or INBOUND to create an external conversation. An external conversation is one where the provider is not PureCloud based. | [optional] |
| **html_body** | **String** | An HTML body content of the email. | [optional] |
| **text_body** | **String** | A text body content of the email. | [optional] |
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88 entries across 88 versions & 1 rubygems