Sha256: 5233ba04b41d78b6204b2dc8e28a993bd4d10ad185c08cbe7c84c47c882be1a3
Contents?: true
Size: 992 Bytes
Versions: 6
Compression:
Stored size: 992 Bytes
Contents
# encoding: utf-8
class ElectricSlide
class AgentStrategy
class LongestIdle
def initialize
@free_agents = [] # Needed to keep track of waiting order
end
# Checks whether an agent is available to take a call
# @return [Boolean] True if an agent is available
def agent_available?
@free_agents.count > 0
end
# Returns a count of the number of available agents
# @return [Hash] Hash of information about available agents
# This strategy only returns the count of agents available with :total
def available_agent_summary
{ total: @free_agents.count }
end
# Assigns the first available agent, marking the agent :on_call
# @return {Agent}
def checkout_agent
@free_agents.shift
end
def <<(agent)
@free_agents << agent unless @free_agents.include?(agent)
end
def delete(agent)
@free_agents.delete(agent)
end
end
end
end
Version data entries
6 entries across 6 versions & 1 rubygems