# WARNING ABOUT GENERATED CODE
#
# This file is generated. See the contributing guide for more information:
# https://github.com/aws/aws-sdk-ruby/blob/version-3/CONTRIBUTING.md
#
# WARNING ABOUT GENERATED CODE

module Aws::Connect
  module Types

    class AccessDeniedException
      attr_accessor message: ::String
      SENSITIVE: []
    end

    class ActionSummary
      attr_accessor action_type: ("CREATE_TASK" | "ASSIGN_CONTACT_CATEGORY" | "GENERATE_EVENTBRIDGE_EVENT" | "SEND_NOTIFICATION" | "CREATE_CASE" | "UPDATE_CASE" | "END_ASSOCIATED_TASKS" | "SUBMIT_AUTO_EVALUATION")
      SENSITIVE: []
    end

    class ActivateEvaluationFormRequest
      attr_accessor instance_id: ::String
      attr_accessor evaluation_form_id: ::String
      attr_accessor evaluation_form_version: ::Integer
      SENSITIVE: []
    end

    class ActivateEvaluationFormResponse
      attr_accessor evaluation_form_id: ::String
      attr_accessor evaluation_form_arn: ::String
      attr_accessor evaluation_form_version: ::Integer
      SENSITIVE: []
    end

    class AdditionalEmailRecipients
      attr_accessor to_list: ::Array[Types::EmailRecipient]
      attr_accessor cc_list: ::Array[Types::EmailRecipient]
      SENSITIVE: []
    end

    class AgentConfig
      attr_accessor distributions: ::Array[Types::Distribution]
      SENSITIVE: []
    end

    class AgentContactReference
      attr_accessor contact_id: ::String
      attr_accessor channel: ("VOICE" | "CHAT" | "TASK" | "EMAIL")
      attr_accessor initiation_method: ("INBOUND" | "OUTBOUND" | "TRANSFER" | "QUEUE_TRANSFER" | "CALLBACK" | "API" | "DISCONNECT" | "MONITOR" | "EXTERNAL_OUTBOUND" | "WEBRTC_API" | "AGENT_REPLY" | "FLOW")
      attr_accessor agent_contact_state: ("INCOMING" | "PENDING" | "CONNECTING" | "CONNECTED" | "CONNECTED_ONHOLD" | "MISSED" | "ERROR" | "ENDED" | "REJECTED")
      attr_accessor state_start_timestamp: ::Time
      attr_accessor connected_to_agent_timestamp: ::Time
      attr_accessor queue: Types::QueueReference
      SENSITIVE: []
    end

    class AgentHierarchyGroup
      attr_accessor arn: ::String
      SENSITIVE: []
    end

    class AgentHierarchyGroups
      attr_accessor l1_ids: ::Array[::String]
      attr_accessor l2_ids: ::Array[::String]
      attr_accessor l3_ids: ::Array[::String]
      attr_accessor l4_ids: ::Array[::String]
      attr_accessor l5_ids: ::Array[::String]
      SENSITIVE: []
    end

    class AgentInfo
      attr_accessor id: ::String
      attr_accessor connected_to_agent_timestamp: ::Time
      attr_accessor agent_pause_duration_in_seconds: ::Integer
      attr_accessor hierarchy_groups: Types::HierarchyGroups
      attr_accessor device_info: Types::DeviceInfo
      attr_accessor capabilities: Types::ParticipantCapabilities
      SENSITIVE: []
    end

    class AgentQualityMetrics
      attr_accessor audio: Types::AudioQualityMetricsInfo
      SENSITIVE: []
    end

    class AgentStatus
      attr_accessor agent_status_arn: ::String
      attr_accessor agent_status_id: ::String
      attr_accessor name: ::String
      attr_accessor description: ::String
      attr_accessor type: ("ROUTABLE" | "CUSTOM" | "OFFLINE")
      attr_accessor display_order: ::Integer
      attr_accessor state: ("ENABLED" | "DISABLED")
      attr_accessor tags: ::Hash[::String, ::String]
      attr_accessor last_modified_time: ::Time
      attr_accessor last_modified_region: ::String
      SENSITIVE: []
    end

    class AgentStatusReference
      attr_accessor status_start_timestamp: ::Time
      attr_accessor status_arn: ::String
      attr_accessor status_name: ::String
      SENSITIVE: []
    end

    class AgentStatusSearchCriteria
      attr_accessor or_conditions: ::Array[Types::AgentStatusSearchCriteria]
      attr_accessor and_conditions: ::Array[Types::AgentStatusSearchCriteria]
      attr_accessor string_condition: Types::StringCondition
      SENSITIVE: []
    end

    class AgentStatusSearchFilter
      attr_accessor attribute_filter: Types::ControlPlaneAttributeFilter
      SENSITIVE: []
    end

    class AgentStatusSummary
      attr_accessor id: ::String
      attr_accessor arn: ::String
      attr_accessor name: ::String
      attr_accessor type: ("ROUTABLE" | "CUSTOM" | "OFFLINE")
      attr_accessor last_modified_time: ::Time
      attr_accessor last_modified_region: ::String
      SENSITIVE: []
    end

    class AgentsCriteria
      attr_accessor agent_ids: ::Array[::String]
      SENSITIVE: []
    end

    class AllowedCapabilities
      attr_accessor customer: Types::ParticipantCapabilities
      attr_accessor agent: Types::ParticipantCapabilities
      SENSITIVE: []
    end

    class AnalyticsDataAssociationResult
      attr_accessor data_set_id: ::String
      attr_accessor target_account_id: ::String
      attr_accessor resource_share_id: ::String
      attr_accessor resource_share_arn: ::String
      SENSITIVE: []
    end

    class AnswerMachineDetectionConfig
      attr_accessor enable_answer_machine_detection: bool
      attr_accessor await_answer_machine_prompt: bool
      SENSITIVE: []
    end

    class Application
      attr_accessor namespace: ::String
      attr_accessor application_permissions: ::Array[::String]
      SENSITIVE: []
    end

    class AssignContactCategoryActionDefinition < Aws::EmptyStructure
    end

    class AssociateAnalyticsDataSetRequest
      attr_accessor instance_id: ::String
      attr_accessor data_set_id: ::String
      attr_accessor target_account_id: ::String
      SENSITIVE: []
    end

    class AssociateAnalyticsDataSetResponse
      attr_accessor data_set_id: ::String
      attr_accessor target_account_id: ::String
      attr_accessor resource_share_id: ::String
      attr_accessor resource_share_arn: ::String
      SENSITIVE: []
    end

    class AssociateApprovedOriginRequest
      attr_accessor instance_id: ::String
      attr_accessor origin: ::String
      SENSITIVE: []
    end

    class AssociateBotRequest
      attr_accessor instance_id: ::String
      attr_accessor lex_bot: Types::LexBot
      attr_accessor lex_v2_bot: Types::LexV2Bot
      SENSITIVE: []
    end

    class AssociateDefaultVocabularyRequest
      attr_accessor instance_id: ::String
      attr_accessor language_code: ("ar-AE" | "de-CH" | "de-DE" | "en-AB" | "en-AU" | "en-GB" | "en-IE" | "en-IN" | "en-US" | "en-WL" | "es-ES" | "es-US" | "fr-CA" | "fr-FR" | "hi-IN" | "it-IT" | "ja-JP" | "ko-KR" | "pt-BR" | "pt-PT" | "zh-CN" | "en-NZ" | "en-ZA" | "ca-ES" | "da-DK" | "fi-FI" | "id-ID" | "ms-MY" | "nl-NL" | "no-NO" | "pl-PL" | "sv-SE" | "tl-PH")
      attr_accessor vocabulary_id: ::String
      SENSITIVE: []
    end

    class AssociateDefaultVocabularyResponse < Aws::EmptyStructure
    end

    class AssociateFlowRequest
      attr_accessor instance_id: ::String
      attr_accessor resource_id: ::String
      attr_accessor flow_id: ::String
      attr_accessor resource_type: ("SMS_PHONE_NUMBER" | "INBOUND_EMAIL" | "OUTBOUND_EMAIL" | "ANALYTICS_CONNECTOR" | "WHATSAPP_MESSAGING_PHONE_NUMBER")
      SENSITIVE: []
    end

    class AssociateFlowResponse < Aws::EmptyStructure
    end

    class AssociateInstanceStorageConfigRequest
      attr_accessor instance_id: ::String
      attr_accessor resource_type: ("CHAT_TRANSCRIPTS" | "CALL_RECORDINGS" | "SCHEDULED_REPORTS" | "MEDIA_STREAMS" | "CONTACT_TRACE_RECORDS" | "AGENT_EVENTS" | "REAL_TIME_CONTACT_ANALYSIS_SEGMENTS" | "ATTACHMENTS" | "CONTACT_EVALUATIONS" | "SCREEN_RECORDINGS" | "REAL_TIME_CONTACT_ANALYSIS_CHAT_SEGMENTS" | "REAL_TIME_CONTACT_ANALYSIS_VOICE_SEGMENTS" | "EMAIL_MESSAGES")
      attr_accessor storage_config: Types::InstanceStorageConfig
      SENSITIVE: []
    end

    class AssociateInstanceStorageConfigResponse
      attr_accessor association_id: ::String
      SENSITIVE: []
    end

    class AssociateLambdaFunctionRequest
      attr_accessor instance_id: ::String
      attr_accessor function_arn: ::String
      SENSITIVE: []
    end

    class AssociateLexBotRequest
      attr_accessor instance_id: ::String
      attr_accessor lex_bot: Types::LexBot
      SENSITIVE: []
    end

    class AssociatePhoneNumberContactFlowRequest
      attr_accessor phone_number_id: ::String
      attr_accessor instance_id: ::String
      attr_accessor contact_flow_id: ::String
      SENSITIVE: []
    end

    class AssociateQueueQuickConnectsRequest
      attr_accessor instance_id: ::String
      attr_accessor queue_id: ::String
      attr_accessor quick_connect_ids: ::Array[::String]
      SENSITIVE: []
    end

    class AssociateRoutingProfileQueuesRequest
      attr_accessor instance_id: ::String
      attr_accessor routing_profile_id: ::String
      attr_accessor queue_configs: ::Array[Types::RoutingProfileQueueConfig]
      SENSITIVE: []
    end

    class AssociateSecurityKeyRequest
      attr_accessor instance_id: ::String
      attr_accessor key: ::String
      SENSITIVE: []
    end

    class AssociateSecurityKeyResponse
      attr_accessor association_id: ::String
      SENSITIVE: []
    end

    class AssociateTrafficDistributionGroupUserRequest
      attr_accessor traffic_distribution_group_id: ::String
      attr_accessor user_id: ::String
      attr_accessor instance_id: ::String
      SENSITIVE: []
    end

    class AssociateTrafficDistributionGroupUserResponse < Aws::EmptyStructure
    end

    class AssociateUserProficienciesRequest
      attr_accessor instance_id: ::String
      attr_accessor user_id: ::String
      attr_accessor user_proficiencies: ::Array[Types::UserProficiency]
      SENSITIVE: []
    end

    class AssociatedContactSummary
      attr_accessor contact_id: ::String
      attr_accessor contact_arn: ::String
      attr_accessor initiation_timestamp: ::Time
      attr_accessor disconnect_timestamp: ::Time
      attr_accessor initial_contact_id: ::String
      attr_accessor previous_contact_id: ::String
      attr_accessor related_contact_id: ::String
      attr_accessor initiation_method: ("INBOUND" | "OUTBOUND" | "TRANSFER" | "QUEUE_TRANSFER" | "CALLBACK" | "API" | "DISCONNECT" | "MONITOR" | "EXTERNAL_OUTBOUND" | "WEBRTC_API" | "AGENT_REPLY" | "FLOW")
      attr_accessor channel: ("VOICE" | "CHAT" | "TASK" | "EMAIL")
      SENSITIVE: []
    end

    class AttachedFile
      attr_accessor creation_time: ::String
      attr_accessor file_arn: ::String
      attr_accessor file_id: ::String
      attr_accessor file_name: ::String
      attr_accessor file_size_in_bytes: ::Integer
      attr_accessor file_status: ("APPROVED" | "REJECTED" | "PROCESSING" | "FAILED")
      attr_accessor created_by: Types::CreatedByInfo
      attr_accessor file_use_case_type: ("EMAIL_MESSAGE" | "ATTACHMENT")
      attr_accessor associated_resource_arn: ::String
      attr_accessor tags: ::Hash[::String, ::String]
      SENSITIVE: []
    end

    class AttachedFileError
      attr_accessor error_code: ::String
      attr_accessor error_message: ::String
      attr_accessor file_id: ::String
      SENSITIVE: []
    end

    class AttachmentReference
      attr_accessor name: ::String
      attr_accessor value: ::String
      attr_accessor status: ("AVAILABLE" | "DELETED" | "APPROVED" | "REJECTED" | "PROCESSING" | "FAILED")
      attr_accessor arn: ::String
      SENSITIVE: []
    end

    class Attendee
      attr_accessor attendee_id: ::String
      attr_accessor join_token: ::String
      SENSITIVE: [:join_token]
    end

    class Attribute
      attr_accessor attribute_type: ("INBOUND_CALLS" | "OUTBOUND_CALLS" | "CONTACTFLOW_LOGS" | "CONTACT_LENS" | "AUTO_RESOLVE_BEST_VOICES" | "USE_CUSTOM_TTS_VOICES" | "EARLY_MEDIA" | "MULTI_PARTY_CONFERENCE" | "HIGH_VOLUME_OUTBOUND" | "ENHANCED_CONTACT_MONITORING" | "ENHANCED_CHAT_MONITORING" | "MULTI_PARTY_CHAT_CONFERENCE")
      attr_accessor value: ::String
      SENSITIVE: []
    end

    class AttributeAndCondition
      attr_accessor tag_conditions: ::Array[Types::TagCondition]
      attr_accessor hierarchy_group_condition: Types::HierarchyGroupCondition
      SENSITIVE: []
    end

    class AttributeCondition
      attr_accessor name: ::String
      attr_accessor value: ::String
      attr_accessor proficiency_level: ::Float
      attr_accessor range: Types::Range
      attr_accessor match_criteria: Types::MatchCriteria
      attr_accessor comparison_operator: ::String
      SENSITIVE: []
    end

    class AudioFeatures
      attr_accessor echo_reduction: ("AVAILABLE" | "UNAVAILABLE")
      SENSITIVE: []
    end

    class AudioQualityMetricsInfo
      attr_accessor quality_score: ::Float
      attr_accessor potential_quality_issues: ::Array[::String]
      SENSITIVE: []
    end

    class AuthenticationProfile
      attr_accessor id: ::String
      attr_accessor arn: ::String
      attr_accessor name: ::String
      attr_accessor description: ::String
      attr_accessor allowed_ips: ::Array[::String]
      attr_accessor blocked_ips: ::Array[::String]
      attr_accessor is_default: bool
      attr_accessor created_time: ::Time
      attr_accessor last_modified_time: ::Time
      attr_accessor last_modified_region: ::String
      attr_accessor periodic_session_duration: ::Integer
      attr_accessor max_session_duration: ::Integer
      SENSITIVE: []
    end

    class AuthenticationProfileSummary
      attr_accessor id: ::String
      attr_accessor arn: ::String
      attr_accessor name: ::String
      attr_accessor is_default: bool
      attr_accessor last_modified_time: ::Time
      attr_accessor last_modified_region: ::String
      SENSITIVE: []
    end

    class AvailableNumberSummary
      attr_accessor phone_number: ::String
      attr_accessor phone_number_country_code: ("AF" | "AL" | "DZ" | "AS" | "AD" | "AO" | "AI" | "AQ" | "AG" | "AR" | "AM" | "AW" | "AU" | "AT" | "AZ" | "BS" | "BH" | "BD" | "BB" | "BY" | "BE" | "BZ" | "BJ" | "BM" | "BT" | "BO" | "BA" | "BW" | "BR" | "IO" | "VG" | "BN" | "BG" | "BF" | "BI" | "KH" | "CM" | "CA" | "CV" | "KY" | "CF" | "TD" | "CL" | "CN" | "CX" | "CC" | "CO" | "KM" | "CK" | "CR" | "HR" | "CU" | "CW" | "CY" | "CZ" | "CD" | "DK" | "DJ" | "DM" | "DO" | "TL" | "EC" | "EG" | "SV" | "GQ" | "ER" | "EE" | "ET" | "FK" | "FO" | "FJ" | "FI" | "FR" | "PF" | "GA" | "GM" | "GE" | "DE" | "GH" | "GI" | "GR" | "GL" | "GD" | "GU" | "GT" | "GG" | "GN" | "GW" | "GY" | "HT" | "HN" | "HK" | "HU" | "IS" | "IN" | "ID" | "IR" | "IQ" | "IE" | "IM" | "IL" | "IT" | "CI" | "JM" | "JP" | "JE" | "JO" | "KZ" | "KE" | "KI" | "KW" | "KG" | "LA" | "LV" | "LB" | "LS" | "LR" | "LY" | "LI" | "LT" | "LU" | "MO" | "MK" | "MG" | "MW" | "MY" | "MV" | "ML" | "MT" | "MH" | "MR" | "MU" | "YT" | "MX" | "FM" | "MD" | "MC" | "MN" | "ME" | "MS" | "MA" | "MZ" | "MM" | "NA" | "NR" | "NP" | "NL" | "AN" | "NC" | "NZ" | "NI" | "NE" | "NG" | "NU" | "KP" | "MP" | "NO" | "OM" | "PK" | "PW" | "PA" | "PG" | "PY" | "PE" | "PH" | "PN" | "PL" | "PT" | "PR" | "QA" | "CG" | "RE" | "RO" | "RU" | "RW" | "BL" | "SH" | "KN" | "LC" | "MF" | "PM" | "VC" | "WS" | "SM" | "ST" | "SA" | "SN" | "RS" | "SC" | "SL" | "SG" | "SX" | "SK" | "SI" | "SB" | "SO" | "ZA" | "KR" | "ES" | "LK" | "SD" | "SR" | "SJ" | "SZ" | "SE" | "CH" | "SY" | "TW" | "TJ" | "TZ" | "TH" | "TG" | "TK" | "TO" | "TT" | "TN" | "TR" | "TM" | "TC" | "TV" | "VI" | "UG" | "UA" | "AE" | "GB" | "US" | "UY" | "UZ" | "VU" | "VA" | "VE" | "VN" | "WF" | "EH" | "YE" | "ZM" | "ZW")
      attr_accessor phone_number_type: ("TOLL_FREE" | "DID" | "UIFN" | "SHARED" | "THIRD_PARTY_TF" | "THIRD_PARTY_DID" | "SHORT_CODE")
      SENSITIVE: []
    end

    class BatchAssociateAnalyticsDataSetRequest
      attr_accessor instance_id: ::String
      attr_accessor data_set_ids: ::Array[::String]
      attr_accessor target_account_id: ::String
      SENSITIVE: []
    end

    class BatchAssociateAnalyticsDataSetResponse
      attr_accessor created: ::Array[Types::AnalyticsDataAssociationResult]
      attr_accessor errors: ::Array[Types::ErrorResult]
      SENSITIVE: []
    end

    class BatchDisassociateAnalyticsDataSetRequest
      attr_accessor instance_id: ::String
      attr_accessor data_set_ids: ::Array[::String]
      attr_accessor target_account_id: ::String
      SENSITIVE: []
    end

    class BatchDisassociateAnalyticsDataSetResponse
      attr_accessor deleted: ::Array[::String]
      attr_accessor errors: ::Array[Types::ErrorResult]
      SENSITIVE: []
    end

    class BatchGetAttachedFileMetadataRequest
      attr_accessor file_ids: ::Array[::String]
      attr_accessor instance_id: ::String
      attr_accessor associated_resource_arn: ::String
      SENSITIVE: []
    end

    class BatchGetAttachedFileMetadataResponse
      attr_accessor files: ::Array[Types::AttachedFile]
      attr_accessor errors: ::Array[Types::AttachedFileError]
      SENSITIVE: []
    end

    class BatchGetFlowAssociationRequest
      attr_accessor instance_id: ::String
      attr_accessor resource_ids: ::Array[::String]
      attr_accessor resource_type: ("WHATSAPP_MESSAGING_PHONE_NUMBER" | "VOICE_PHONE_NUMBER" | "INBOUND_EMAIL" | "OUTBOUND_EMAIL" | "ANALYTICS_CONNECTOR")
      SENSITIVE: []
    end

    class BatchGetFlowAssociationResponse
      attr_accessor flow_association_summary_list: ::Array[Types::FlowAssociationSummary]
      SENSITIVE: []
    end

    class BatchPutContactRequest
      attr_accessor client_token: ::String
      attr_accessor instance_id: ::String
      attr_accessor contact_data_request_list: ::Array[Types::ContactDataRequest]
      SENSITIVE: []
    end

    class BatchPutContactResponse
      attr_accessor successful_request_list: ::Array[Types::SuccessfulRequest]
      attr_accessor failed_request_list: ::Array[Types::FailedRequest]
      SENSITIVE: []
    end

    class Campaign
      attr_accessor campaign_id: ::String
      SENSITIVE: []
    end

    class ChatEvent
      attr_accessor type: ("DISCONNECT" | "MESSAGE" | "EVENT")
      attr_accessor content_type: ::String
      attr_accessor content: ::String
      SENSITIVE: []
    end

    class ChatMessage
      attr_accessor content_type: ::String
      attr_accessor content: ::String
      SENSITIVE: []
    end

    class ChatParticipantRoleConfig
      attr_accessor participant_timer_config_list: ::Array[Types::ParticipantTimerConfiguration]
      SENSITIVE: []
    end

    class ChatStreamingConfiguration
      attr_accessor streaming_endpoint_arn: ::String
      SENSITIVE: []
    end

    class ClaimPhoneNumberRequest
      attr_accessor target_arn: ::String
      attr_accessor instance_id: ::String
      attr_accessor phone_number: ::String
      attr_accessor phone_number_description: ::String
      attr_accessor tags: ::Hash[::String, ::String]
      attr_accessor client_token: ::String
      SENSITIVE: []
    end

    class ClaimPhoneNumberResponse
      attr_accessor phone_number_id: ::String
      attr_accessor phone_number_arn: ::String
      SENSITIVE: []
    end

    class ClaimedPhoneNumberSummary
      attr_accessor phone_number_id: ::String
      attr_accessor phone_number_arn: ::String
      attr_accessor phone_number: ::String
      attr_accessor phone_number_country_code: ("AF" | "AL" | "DZ" | "AS" | "AD" | "AO" | "AI" | "AQ" | "AG" | "AR" | "AM" | "AW" | "AU" | "AT" | "AZ" | "BS" | "BH" | "BD" | "BB" | "BY" | "BE" | "BZ" | "BJ" | "BM" | "BT" | "BO" | "BA" | "BW" | "BR" | "IO" | "VG" | "BN" | "BG" | "BF" | "BI" | "KH" | "CM" | "CA" | "CV" | "KY" | "CF" | "TD" | "CL" | "CN" | "CX" | "CC" | "CO" | "KM" | "CK" | "CR" | "HR" | "CU" | "CW" | "CY" | "CZ" | "CD" | "DK" | "DJ" | "DM" | "DO" | "TL" | "EC" | "EG" | "SV" | "GQ" | "ER" | "EE" | "ET" | "FK" | "FO" | "FJ" | "FI" | "FR" | "PF" | "GA" | "GM" | "GE" | "DE" | "GH" | "GI" | "GR" | "GL" | "GD" | "GU" | "GT" | "GG" | "GN" | "GW" | "GY" | "HT" | "HN" | "HK" | "HU" | "IS" | "IN" | "ID" | "IR" | "IQ" | "IE" | "IM" | "IL" | "IT" | "CI" | "JM" | "JP" | "JE" | "JO" | "KZ" | "KE" | "KI" | "KW" | "KG" | "LA" | "LV" | "LB" | "LS" | "LR" | "LY" | "LI" | "LT" | "LU" | "MO" | "MK" | "MG" | "MW" | "MY" | "MV" | "ML" | "MT" | "MH" | "MR" | "MU" | "YT" | "MX" | "FM" | "MD" | "MC" | "MN" | "ME" | "MS" | "MA" | "MZ" | "MM" | "NA" | "NR" | "NP" | "NL" | "AN" | "NC" | "NZ" | "NI" | "NE" | "NG" | "NU" | "KP" | "MP" | "NO" | "OM" | "PK" | "PW" | "PA" | "PG" | "PY" | "PE" | "PH" | "PN" | "PL" | "PT" | "PR" | "QA" | "CG" | "RE" | "RO" | "RU" | "RW" | "BL" | "SH" | "KN" | "LC" | "MF" | "PM" | "VC" | "WS" | "SM" | "ST" | "SA" | "SN" | "RS" | "SC" | "SL" | "SG" | "SX" | "SK" | "SI" | "SB" | "SO" | "ZA" | "KR" | "ES" | "LK" | "SD" | "SR" | "SJ" | "SZ" | "SE" | "CH" | "SY" | "TW" | "TJ" | "TZ" | "TH" | "TG" | "TK" | "TO" | "TT" | "TN" | "TR" | "TM" | "TC" | "TV" | "VI" | "UG" | "UA" | "AE" | "GB" | "US" | "UY" | "UZ" | "VU" | "VA" | "VE" | "VN" | "WF" | "EH" | "YE" | "ZM" | "ZW")
      attr_accessor phone_number_type: ("TOLL_FREE" | "DID" | "UIFN" | "SHARED" | "THIRD_PARTY_TF" | "THIRD_PARTY_DID" | "SHORT_CODE")
      attr_accessor phone_number_description: ::String
      attr_accessor target_arn: ::String
      attr_accessor instance_id: ::String
      attr_accessor tags: ::Hash[::String, ::String]
      attr_accessor phone_number_status: Types::PhoneNumberStatus
      attr_accessor source_phone_number_arn: ::String
      SENSITIVE: []
    end

    class CommonAttributeAndCondition
      attr_accessor tag_conditions: ::Array[Types::TagCondition]
      SENSITIVE: []
    end

    class CompleteAttachedFileUploadRequest
      attr_accessor instance_id: ::String
      attr_accessor file_id: ::String
      attr_accessor associated_resource_arn: ::String
      SENSITIVE: []
    end

    class CompleteAttachedFileUploadResponse < Aws::EmptyStructure
    end

    class Condition
      attr_accessor string_condition: Types::StringCondition
      attr_accessor number_condition: Types::NumberCondition
      SENSITIVE: []
    end

    class ConditionalOperationFailedException
      attr_accessor message: ::String
      SENSITIVE: []
    end

    class ConflictException
      attr_accessor message: ::String
      SENSITIVE: []
    end

    class ConnectionData
      attr_accessor attendee: Types::Attendee
      attr_accessor meeting: Types::Meeting
      SENSITIVE: []
    end

    class Contact
      attr_accessor arn: ::String
      attr_accessor id: ::String
      attr_accessor initial_contact_id: ::String
      attr_accessor previous_contact_id: ::String
      attr_accessor contact_association_id: ::String
      attr_accessor initiation_method: ("INBOUND" | "OUTBOUND" | "TRANSFER" | "QUEUE_TRANSFER" | "CALLBACK" | "API" | "DISCONNECT" | "MONITOR" | "EXTERNAL_OUTBOUND" | "WEBRTC_API" | "AGENT_REPLY" | "FLOW")
      attr_accessor name: ::String
      attr_accessor description: ::String
      attr_accessor channel: ("VOICE" | "CHAT" | "TASK" | "EMAIL")
      attr_accessor queue_info: Types::QueueInfo
      attr_accessor agent_info: Types::AgentInfo
      attr_accessor initiation_timestamp: ::Time
      attr_accessor disconnect_timestamp: ::Time
      attr_accessor last_update_timestamp: ::Time
      attr_accessor last_paused_timestamp: ::Time
      attr_accessor last_resumed_timestamp: ::Time
      attr_accessor total_pause_count: ::Integer
      attr_accessor total_pause_duration_in_seconds: ::Integer
      attr_accessor scheduled_timestamp: ::Time
      attr_accessor related_contact_id: ::String
      attr_accessor wisdom_info: Types::WisdomInfo
      attr_accessor customer_id: ::String
      attr_accessor customer_endpoint: Types::EndpointInfo
      attr_accessor system_endpoint: Types::EndpointInfo
      attr_accessor queue_time_adjustment_seconds: ::Integer
      attr_accessor queue_priority: ::Integer
      attr_accessor tags: ::Hash[::String, ::String]
      attr_accessor connected_to_system_timestamp: ::Time
      attr_accessor routing_criteria: Types::RoutingCriteria
      attr_accessor customer: Types::Customer
      attr_accessor campaign: Types::Campaign
      attr_accessor answering_machine_detection_status: ("ANSWERED" | "UNDETECTED" | "ERROR" | "HUMAN_ANSWERED" | "SIT_TONE_DETECTED" | "SIT_TONE_BUSY" | "SIT_TONE_INVALID_NUMBER" | "FAX_MACHINE_DETECTED" | "VOICEMAIL_BEEP" | "VOICEMAIL_NO_BEEP" | "AMD_UNRESOLVED" | "AMD_UNANSWERED" | "AMD_ERROR" | "AMD_NOT_APPLICABLE")
      attr_accessor customer_voice_activity: Types::CustomerVoiceActivity
      attr_accessor quality_metrics: Types::QualityMetrics
      attr_accessor disconnect_details: Types::DisconnectDetails
      attr_accessor additional_email_recipients: Types::AdditionalEmailRecipients
      attr_accessor segment_attributes: ::Hash[::String, Types::SegmentAttributeValue]
      SENSITIVE: [:name, :description]
    end

    class ContactAnalysis
      attr_accessor transcript: Types::Transcript
      SENSITIVE: []
    end

    class ContactConfiguration
      attr_accessor contact_id: ::String
      attr_accessor participant_role: ("AGENT" | "CUSTOMER" | "SYSTEM" | "CUSTOM_BOT" | "SUPERVISOR")
      attr_accessor include_raw_message: bool
      SENSITIVE: []
    end

    class ContactDataRequest
      attr_accessor system_endpoint: Types::Endpoint
      attr_accessor customer_endpoint: Types::Endpoint
      attr_accessor request_identifier: ::String
      attr_accessor queue_id: ::String
      attr_accessor attributes: ::Hash[::String, ::String]
      attr_accessor campaign: Types::Campaign
      SENSITIVE: []
    end

    class ContactFilter
      attr_accessor contact_states: ::Array[("INCOMING" | "PENDING" | "CONNECTING" | "CONNECTED" | "CONNECTED_ONHOLD" | "MISSED" | "ERROR" | "ENDED" | "REJECTED")]
      SENSITIVE: []
    end

    class ContactFlow
      attr_accessor arn: ::String
      attr_accessor id: ::String
      attr_accessor name: ::String
      attr_accessor type: ("CONTACT_FLOW" | "CUSTOMER_QUEUE" | "CUSTOMER_HOLD" | "CUSTOMER_WHISPER" | "AGENT_HOLD" | "AGENT_WHISPER" | "OUTBOUND_WHISPER" | "AGENT_TRANSFER" | "QUEUE_TRANSFER")
      attr_accessor state: ("ACTIVE" | "ARCHIVED")
      attr_accessor status: ("PUBLISHED" | "SAVED")
      attr_accessor description: ::String
      attr_accessor content: ::String
      attr_accessor tags: ::Hash[::String, ::String]
      attr_accessor flow_content_sha_256: ::String
      attr_accessor version: ::Integer
      attr_accessor version_description: ::String
      attr_accessor last_modified_time: ::Time
      attr_accessor last_modified_region: ::String
      SENSITIVE: []
    end

    class ContactFlowModule
      attr_accessor arn: ::String
      attr_accessor id: ::String
      attr_accessor name: ::String
      attr_accessor content: ::String
      attr_accessor description: ::String
      attr_accessor state: ("ACTIVE" | "ARCHIVED")
      attr_accessor status: ("PUBLISHED" | "SAVED")
      attr_accessor tags: ::Hash[::String, ::String]
      SENSITIVE: []
    end

    class ContactFlowModuleSearchCriteria
      attr_accessor or_conditions: ::Array[Types::ContactFlowModuleSearchCriteria]
      attr_accessor and_conditions: ::Array[Types::ContactFlowModuleSearchCriteria]
      attr_accessor string_condition: Types::StringCondition
      attr_accessor state_condition: ("ACTIVE" | "ARCHIVED")
      attr_accessor status_condition: ("PUBLISHED" | "SAVED")
      SENSITIVE: []
    end

    class ContactFlowModuleSearchFilter
      attr_accessor tag_filter: Types::ControlPlaneTagFilter
      SENSITIVE: []
    end

    class ContactFlowModuleSummary
      attr_accessor id: ::String
      attr_accessor arn: ::String
      attr_accessor name: ::String
      attr_accessor state: ("ACTIVE" | "ARCHIVED")
      SENSITIVE: []
    end

    class ContactFlowNotPublishedException
      attr_accessor message: ::String
      SENSITIVE: []
    end

    class ContactFlowSearchCriteria
      attr_accessor or_conditions: ::Array[Types::ContactFlowSearchCriteria]
      attr_accessor and_conditions: ::Array[Types::ContactFlowSearchCriteria]
      attr_accessor string_condition: Types::StringCondition
      attr_accessor type_condition: ("CONTACT_FLOW" | "CUSTOMER_QUEUE" | "CUSTOMER_HOLD" | "CUSTOMER_WHISPER" | "AGENT_HOLD" | "AGENT_WHISPER" | "OUTBOUND_WHISPER" | "AGENT_TRANSFER" | "QUEUE_TRANSFER")
      attr_accessor state_condition: ("ACTIVE" | "ARCHIVED")
      attr_accessor status_condition: ("PUBLISHED" | "SAVED")
      SENSITIVE: []
    end

    class ContactFlowSearchFilter
      attr_accessor tag_filter: Types::ControlPlaneTagFilter
      SENSITIVE: []
    end

    class ContactFlowSummary
      attr_accessor id: ::String
      attr_accessor arn: ::String
      attr_accessor name: ::String
      attr_accessor contact_flow_type: ("CONTACT_FLOW" | "CUSTOMER_QUEUE" | "CUSTOMER_HOLD" | "CUSTOMER_WHISPER" | "AGENT_HOLD" | "AGENT_WHISPER" | "OUTBOUND_WHISPER" | "AGENT_TRANSFER" | "QUEUE_TRANSFER")
      attr_accessor contact_flow_state: ("ACTIVE" | "ARCHIVED")
      attr_accessor contact_flow_status: ("PUBLISHED" | "SAVED")
      SENSITIVE: []
    end

    class ContactFlowVersionSummary
      attr_accessor arn: ::String
      attr_accessor version_description: ::String
      attr_accessor version: ::Integer
      SENSITIVE: []
    end

    class ContactNotFoundException
      attr_accessor message: ::String
      SENSITIVE: []
    end

    class ContactSearchSummary
      attr_accessor arn: ::String
      attr_accessor id: ::String
      attr_accessor initial_contact_id: ::String
      attr_accessor previous_contact_id: ::String
      attr_accessor initiation_method: ("INBOUND" | "OUTBOUND" | "TRANSFER" | "QUEUE_TRANSFER" | "CALLBACK" | "API" | "DISCONNECT" | "MONITOR" | "EXTERNAL_OUTBOUND" | "WEBRTC_API" | "AGENT_REPLY" | "FLOW")
      attr_accessor channel: ("VOICE" | "CHAT" | "TASK" | "EMAIL")
      attr_accessor queue_info: Types::ContactSearchSummaryQueueInfo
      attr_accessor agent_info: Types::ContactSearchSummaryAgentInfo
      attr_accessor initiation_timestamp: ::Time
      attr_accessor disconnect_timestamp: ::Time
      attr_accessor scheduled_timestamp: ::Time
      attr_accessor segment_attributes: ::Hash[::String, Types::ContactSearchSummarySegmentAttributeValue]
      SENSITIVE: []
    end

    class ContactSearchSummaryAgentInfo
      attr_accessor id: ::String
      attr_accessor connected_to_agent_timestamp: ::Time
      SENSITIVE: []
    end

    class ContactSearchSummaryQueueInfo
      attr_accessor id: ::String
      attr_accessor enqueue_timestamp: ::Time
      SENSITIVE: []
    end

    class ContactSearchSummarySegmentAttributeValue
      attr_accessor value_string: ::String
      SENSITIVE: []
    end

    class ControlPlaneAttributeFilter
      attr_accessor or_conditions: ::Array[Types::CommonAttributeAndCondition]
      attr_accessor and_condition: Types::CommonAttributeAndCondition
      attr_accessor tag_condition: Types::TagCondition
      SENSITIVE: []
    end

    class ControlPlaneTagFilter
      attr_accessor or_conditions: ::Array[::Array[Types::TagCondition]]
      attr_accessor and_conditions: ::Array[Types::TagCondition]
      attr_accessor tag_condition: Types::TagCondition
      SENSITIVE: []
    end

    class ControlPlaneUserAttributeFilter
      attr_accessor or_conditions: ::Array[Types::AttributeAndCondition]
      attr_accessor and_condition: Types::AttributeAndCondition
      attr_accessor tag_condition: Types::TagCondition
      attr_accessor hierarchy_group_condition: Types::HierarchyGroupCondition
      SENSITIVE: []
    end

    class CreateAgentStatusRequest
      attr_accessor instance_id: ::String
      attr_accessor name: ::String
      attr_accessor description: ::String
      attr_accessor state: ("ENABLED" | "DISABLED")
      attr_accessor display_order: ::Integer
      attr_accessor tags: ::Hash[::String, ::String]
      SENSITIVE: []
    end

    class CreateAgentStatusResponse
      attr_accessor agent_status_arn: ::String
      attr_accessor agent_status_id: ::String
      SENSITIVE: []
    end

    class CreateCaseActionDefinition
      attr_accessor fields: ::Array[Types::FieldValue]
      attr_accessor template_id: ::String
      SENSITIVE: []
    end

    class CreateContactFlowModuleRequest
      attr_accessor instance_id: ::String
      attr_accessor name: ::String
      attr_accessor description: ::String
      attr_accessor content: ::String
      attr_accessor tags: ::Hash[::String, ::String]
      attr_accessor client_token: ::String
      SENSITIVE: []
    end

    class CreateContactFlowModuleResponse
      attr_accessor id: ::String
      attr_accessor arn: ::String
      SENSITIVE: []
    end

    class CreateContactFlowRequest
      attr_accessor instance_id: ::String
      attr_accessor name: ::String
      attr_accessor type: ("CONTACT_FLOW" | "CUSTOMER_QUEUE" | "CUSTOMER_HOLD" | "CUSTOMER_WHISPER" | "AGENT_HOLD" | "AGENT_WHISPER" | "OUTBOUND_WHISPER" | "AGENT_TRANSFER" | "QUEUE_TRANSFER")
      attr_accessor description: ::String
      attr_accessor content: ::String
      attr_accessor status: ("PUBLISHED" | "SAVED")
      attr_accessor tags: ::Hash[::String, ::String]
      SENSITIVE: []
    end

    class CreateContactFlowResponse
      attr_accessor contact_flow_id: ::String
      attr_accessor contact_flow_arn: ::String
      attr_accessor flow_content_sha_256: ::String
      SENSITIVE: []
    end

    class CreateContactFlowVersionRequest
      attr_accessor instance_id: ::String
      attr_accessor description: ::String
      attr_accessor contact_flow_id: ::String
      attr_accessor flow_content_sha_256: ::String
      attr_accessor last_modified_time: ::Time
      attr_accessor last_modified_region: ::String
      SENSITIVE: []
    end

    class CreateContactFlowVersionResponse
      attr_accessor contact_flow_arn: ::String
      attr_accessor version: ::Integer
      SENSITIVE: []
    end

    class CreateContactRequest
      attr_accessor instance_id: ::String
      attr_accessor client_token: ::String
      attr_accessor related_contact_id: ::String
      attr_accessor attributes: ::Hash[::String, ::String]
      attr_accessor references: ::Hash[::String, Types::Reference]
      attr_accessor channel: ("VOICE" | "CHAT" | "TASK" | "EMAIL")
      attr_accessor initiation_method: ("INBOUND" | "OUTBOUND" | "TRANSFER" | "QUEUE_TRANSFER" | "CALLBACK" | "API" | "DISCONNECT" | "MONITOR" | "EXTERNAL_OUTBOUND" | "WEBRTC_API" | "AGENT_REPLY" | "FLOW")
      attr_accessor expiry_duration_in_minutes: ::Integer
      attr_accessor user_info: Types::UserInfo
      attr_accessor initiate_as: ("CONNECTED_TO_USER")
      attr_accessor name: ::String
      attr_accessor description: ::String
      attr_accessor segment_attributes: ::Hash[::String, Types::SegmentAttributeValue]
      SENSITIVE: [:name, :description]
    end

    class CreateContactResponse
      attr_accessor contact_id: ::String
      attr_accessor contact_arn: ::String
      SENSITIVE: []
    end

    class CreateEmailAddressRequest
      attr_accessor description: ::String
      attr_accessor instance_id: ::String
      attr_accessor email_address: ::String
      attr_accessor display_name: ::String
      attr_accessor tags: ::Hash[::String, ::String]
      attr_accessor client_token: ::String
      SENSITIVE: [:description, :email_address, :display_name]
    end

    class CreateEmailAddressResponse
      attr_accessor email_address_id: ::String
      attr_accessor email_address_arn: ::String
      SENSITIVE: []
    end

    class CreateEvaluationFormRequest
      attr_accessor instance_id: ::String
      attr_accessor title: ::String
      attr_accessor description: ::String
      attr_accessor items: ::Array[Types::EvaluationFormItem]
      attr_accessor scoring_strategy: Types::EvaluationFormScoringStrategy
      attr_accessor client_token: ::String
      SENSITIVE: []
    end

    class CreateEvaluationFormResponse
      attr_accessor evaluation_form_id: ::String
      attr_accessor evaluation_form_arn: ::String
      SENSITIVE: []
    end

    class CreateHoursOfOperationOverrideRequest
      attr_accessor instance_id: ::String
      attr_accessor hours_of_operation_id: ::String
      attr_accessor name: ::String
      attr_accessor description: ::String
      attr_accessor config: ::Array[Types::HoursOfOperationOverrideConfig]
      attr_accessor effective_from: ::String
      attr_accessor effective_till: ::String
      SENSITIVE: []
    end

    class CreateHoursOfOperationOverrideResponse
      attr_accessor hours_of_operation_override_id: ::String
      SENSITIVE: []
    end

    class CreateHoursOfOperationRequest
      attr_accessor instance_id: ::String
      attr_accessor name: ::String
      attr_accessor description: ::String
      attr_accessor time_zone: ::String
      attr_accessor config: ::Array[Types::HoursOfOperationConfig]
      attr_accessor tags: ::Hash[::String, ::String]
      SENSITIVE: []
    end

    class CreateHoursOfOperationResponse
      attr_accessor hours_of_operation_id: ::String
      attr_accessor hours_of_operation_arn: ::String
      SENSITIVE: []
    end

    class CreateInstanceRequest
      attr_accessor client_token: ::String
      attr_accessor identity_management_type: ("SAML" | "CONNECT_MANAGED" | "EXISTING_DIRECTORY")
      attr_accessor instance_alias: ::String
      attr_accessor directory_id: ::String
      attr_accessor inbound_calls_enabled: bool
      attr_accessor outbound_calls_enabled: bool
      attr_accessor tags: ::Hash[::String, ::String]
      SENSITIVE: [:instance_alias]
    end

    class CreateInstanceResponse
      attr_accessor id: ::String
      attr_accessor arn: ::String
      SENSITIVE: []
    end

    class CreateIntegrationAssociationRequest
      attr_accessor instance_id: ::String
      attr_accessor integration_type: ("EVENT" | "VOICE_ID" | "PINPOINT_APP" | "WISDOM_ASSISTANT" | "WISDOM_KNOWLEDGE_BASE" | "WISDOM_QUICK_RESPONSES" | "Q_MESSAGE_TEMPLATES" | "CASES_DOMAIN" | "APPLICATION" | "FILE_SCANNER" | "SES_IDENTITY" | "ANALYTICS_CONNECTOR" | "CALL_TRANSFER_CONNECTOR" | "COGNITO_USER_POOL")
      attr_accessor integration_arn: ::String
      attr_accessor source_application_url: ::String
      attr_accessor source_application_name: ::String
      attr_accessor source_type: ("SALESFORCE" | "ZENDESK" | "CASES")
      attr_accessor tags: ::Hash[::String, ::String]
      SENSITIVE: []
    end

    class CreateIntegrationAssociationResponse
      attr_accessor integration_association_id: ::String
      attr_accessor integration_association_arn: ::String
      SENSITIVE: []
    end

    class CreateParticipantRequest
      attr_accessor instance_id: ::String
      attr_accessor contact_id: ::String
      attr_accessor client_token: ::String
      attr_accessor participant_details: Types::ParticipantDetailsToAdd
      SENSITIVE: []
    end

    class CreateParticipantResponse
      attr_accessor participant_credentials: Types::ParticipantTokenCredentials
      attr_accessor participant_id: ::String
      SENSITIVE: []
    end

    class CreatePersistentContactAssociationRequest
      attr_accessor instance_id: ::String
      attr_accessor initial_contact_id: ::String
      attr_accessor rehydration_type: ("ENTIRE_PAST_SESSION" | "FROM_SEGMENT")
      attr_accessor source_contact_id: ::String
      attr_accessor client_token: ::String
      SENSITIVE: []
    end

    class CreatePersistentContactAssociationResponse
      attr_accessor continued_from_contact_id: ::String
      SENSITIVE: []
    end

    class CreatePredefinedAttributeRequest
      attr_accessor instance_id: ::String
      attr_accessor name: ::String
      attr_accessor values: Types::PredefinedAttributeValues
      SENSITIVE: []
    end

    class CreatePromptRequest
      attr_accessor instance_id: ::String
      attr_accessor name: ::String
      attr_accessor description: ::String
      attr_accessor s3_uri: ::String
      attr_accessor tags: ::Hash[::String, ::String]
      SENSITIVE: []
    end

    class CreatePromptResponse
      attr_accessor prompt_arn: ::String
      attr_accessor prompt_id: ::String
      SENSITIVE: []
    end

    class CreatePushNotificationRegistrationRequest
      attr_accessor instance_id: ::String
      attr_accessor client_token: ::String
      attr_accessor pinpoint_app_arn: ::String
      attr_accessor device_token: ::String
      attr_accessor device_type: ("GCM" | "APNS" | "APNS_SANDBOX")
      attr_accessor contact_configuration: Types::ContactConfiguration
      SENSITIVE: []
    end

    class CreatePushNotificationRegistrationResponse
      attr_accessor registration_id: ::String
      SENSITIVE: []
    end

    class CreateQueueRequest
      attr_accessor instance_id: ::String
      attr_accessor name: ::String
      attr_accessor description: ::String
      attr_accessor outbound_caller_config: Types::OutboundCallerConfig
      attr_accessor outbound_email_config: Types::OutboundEmailConfig
      attr_accessor hours_of_operation_id: ::String
      attr_accessor max_contacts: ::Integer
      attr_accessor quick_connect_ids: ::Array[::String]
      attr_accessor tags: ::Hash[::String, ::String]
      SENSITIVE: []
    end

    class CreateQueueResponse
      attr_accessor queue_arn: ::String
      attr_accessor queue_id: ::String
      SENSITIVE: []
    end

    class CreateQuickConnectRequest
      attr_accessor instance_id: ::String
      attr_accessor name: ::String
      attr_accessor description: ::String
      attr_accessor quick_connect_config: Types::QuickConnectConfig
      attr_accessor tags: ::Hash[::String, ::String]
      SENSITIVE: []
    end

    class CreateQuickConnectResponse
      attr_accessor quick_connect_arn: ::String
      attr_accessor quick_connect_id: ::String
      SENSITIVE: []
    end

    class CreateRoutingProfileRequest
      attr_accessor instance_id: ::String
      attr_accessor name: ::String
      attr_accessor description: ::String
      attr_accessor default_outbound_queue_id: ::String
      attr_accessor queue_configs: ::Array[Types::RoutingProfileQueueConfig]
      attr_accessor media_concurrencies: ::Array[Types::MediaConcurrency]
      attr_accessor tags: ::Hash[::String, ::String]
      attr_accessor agent_availability_timer: ("TIME_SINCE_LAST_ACTIVITY" | "TIME_SINCE_LAST_INBOUND")
      SENSITIVE: []
    end

    class CreateRoutingProfileResponse
      attr_accessor routing_profile_arn: ::String
      attr_accessor routing_profile_id: ::String
      SENSITIVE: []
    end

    class CreateRuleRequest
      attr_accessor instance_id: ::String
      attr_accessor name: ::String
      attr_accessor trigger_event_source: Types::RuleTriggerEventSource
      attr_accessor function: ::String
      attr_accessor actions: ::Array[Types::RuleAction]
      attr_accessor publish_status: ("DRAFT" | "PUBLISHED")
      attr_accessor client_token: ::String
      SENSITIVE: []
    end

    class CreateRuleResponse
      attr_accessor rule_arn: ::String
      attr_accessor rule_id: ::String
      SENSITIVE: []
    end

    class CreateSecurityProfileRequest
      attr_accessor security_profile_name: ::String
      attr_accessor description: ::String
      attr_accessor permissions: ::Array[::String]
      attr_accessor instance_id: ::String
      attr_accessor tags: ::Hash[::String, ::String]
      attr_accessor allowed_access_control_tags: ::Hash[::String, ::String]
      attr_accessor tag_restricted_resources: ::Array[::String]
      attr_accessor applications: ::Array[Types::Application]
      attr_accessor hierarchy_restricted_resources: ::Array[::String]
      attr_accessor allowed_access_control_hierarchy_group_id: ::String
      SENSITIVE: []
    end

    class CreateSecurityProfileResponse
      attr_accessor security_profile_id: ::String
      attr_accessor security_profile_arn: ::String
      SENSITIVE: []
    end

    class CreateTaskTemplateRequest
      attr_accessor instance_id: ::String
      attr_accessor name: ::String
      attr_accessor description: ::String
      attr_accessor contact_flow_id: ::String
      attr_accessor self_assign_flow_id: ::String
      attr_accessor constraints: Types::TaskTemplateConstraints
      attr_accessor defaults: Types::TaskTemplateDefaults
      attr_accessor status: ("ACTIVE" | "INACTIVE")
      attr_accessor fields: ::Array[Types::TaskTemplateField]
      attr_accessor client_token: ::String
      SENSITIVE: []
    end

    class CreateTaskTemplateResponse
      attr_accessor id: ::String
      attr_accessor arn: ::String
      SENSITIVE: []
    end

    class CreateTrafficDistributionGroupRequest
      attr_accessor name: ::String
      attr_accessor description: ::String
      attr_accessor instance_id: ::String
      attr_accessor client_token: ::String
      attr_accessor tags: ::Hash[::String, ::String]
      SENSITIVE: []
    end

    class CreateTrafficDistributionGroupResponse
      attr_accessor id: ::String
      attr_accessor arn: ::String
      SENSITIVE: []
    end

    class CreateUseCaseRequest
      attr_accessor instance_id: ::String
      attr_accessor integration_association_id: ::String
      attr_accessor use_case_type: ("RULES_EVALUATION" | "CONNECT_CAMPAIGNS")
      attr_accessor tags: ::Hash[::String, ::String]
      SENSITIVE: []
    end

    class CreateUseCaseResponse
      attr_accessor use_case_id: ::String
      attr_accessor use_case_arn: ::String
      SENSITIVE: []
    end

    class CreateUserHierarchyGroupRequest
      attr_accessor name: ::String
      attr_accessor parent_group_id: ::String
      attr_accessor instance_id: ::String
      attr_accessor tags: ::Hash[::String, ::String]
      SENSITIVE: []
    end

    class CreateUserHierarchyGroupResponse
      attr_accessor hierarchy_group_id: ::String
      attr_accessor hierarchy_group_arn: ::String
      SENSITIVE: []
    end

    class CreateUserRequest
      attr_accessor username: ::String
      attr_accessor password: ::String
      attr_accessor identity_info: Types::UserIdentityInfo
      attr_accessor phone_config: Types::UserPhoneConfig
      attr_accessor directory_user_id: ::String
      attr_accessor security_profile_ids: ::Array[::String]
      attr_accessor routing_profile_id: ::String
      attr_accessor hierarchy_group_id: ::String
      attr_accessor instance_id: ::String
      attr_accessor tags: ::Hash[::String, ::String]
      SENSITIVE: [:password]
    end

    class CreateUserResponse
      attr_accessor user_id: ::String
      attr_accessor user_arn: ::String
      SENSITIVE: []
    end

    class CreateViewRequest
      attr_accessor instance_id: ::String
      attr_accessor client_token: ::String
      attr_accessor status: ("PUBLISHED" | "SAVED")
      attr_accessor content: Types::ViewInputContent
      attr_accessor description: ::String
      attr_accessor name: ::String
      attr_accessor tags: ::Hash[::String, ::String]
      SENSITIVE: [:name]
    end

    class CreateViewResponse
      attr_accessor view: Types::View
      SENSITIVE: []
    end

    class CreateViewVersionRequest
      attr_accessor instance_id: ::String
      attr_accessor view_id: ::String
      attr_accessor version_description: ::String
      attr_accessor view_content_sha_256: ::String
      SENSITIVE: []
    end

    class CreateViewVersionResponse
      attr_accessor view: Types::View
      SENSITIVE: []
    end

    class CreateVocabularyRequest
      attr_accessor client_token: ::String
      attr_accessor instance_id: ::String
      attr_accessor vocabulary_name: ::String
      attr_accessor language_code: ("ar-AE" | "de-CH" | "de-DE" | "en-AB" | "en-AU" | "en-GB" | "en-IE" | "en-IN" | "en-US" | "en-WL" | "es-ES" | "es-US" | "fr-CA" | "fr-FR" | "hi-IN" | "it-IT" | "ja-JP" | "ko-KR" | "pt-BR" | "pt-PT" | "zh-CN" | "en-NZ" | "en-ZA" | "ca-ES" | "da-DK" | "fi-FI" | "id-ID" | "ms-MY" | "nl-NL" | "no-NO" | "pl-PL" | "sv-SE" | "tl-PH")
      attr_accessor content: ::String
      attr_accessor tags: ::Hash[::String, ::String]
      SENSITIVE: []
    end

    class CreateVocabularyResponse
      attr_accessor vocabulary_arn: ::String
      attr_accessor vocabulary_id: ::String
      attr_accessor state: ("CREATION_IN_PROGRESS" | "ACTIVE" | "CREATION_FAILED" | "DELETE_IN_PROGRESS")
      SENSITIVE: []
    end

    class CreatedByInfo
      attr_accessor connect_user_arn: ::String
      attr_accessor aws_identity_arn: ::String
      attr_accessor unknown: untyped
      SENSITIVE: []

      class ConnectUserArn < CreatedByInfo
      end
      class AwsIdentityArn < CreatedByInfo
      end
      class Unknown < CreatedByInfo
      end
    end

    class Credentials
      attr_accessor access_token: ::String
      attr_accessor access_token_expiration: ::Time
      attr_accessor refresh_token: ::String
      attr_accessor refresh_token_expiration: ::Time
      SENSITIVE: [:access_token, :refresh_token]
    end

    class CrossChannelBehavior
      attr_accessor behavior_type: ("ROUTE_CURRENT_CHANNEL_ONLY" | "ROUTE_ANY_CHANNEL")
      SENSITIVE: []
    end

    class CurrentMetric
      attr_accessor name: ("AGENTS_ONLINE" | "AGENTS_AVAILABLE" | "AGENTS_ON_CALL" | "AGENTS_NON_PRODUCTIVE" | "AGENTS_AFTER_CONTACT_WORK" | "AGENTS_ERROR" | "AGENTS_STAFFED" | "CONTACTS_IN_QUEUE" | "OLDEST_CONTACT_AGE" | "CONTACTS_SCHEDULED" | "AGENTS_ON_CONTACT" | "SLOTS_ACTIVE" | "SLOTS_AVAILABLE")
      attr_accessor unit: ("SECONDS" | "COUNT" | "PERCENT")
      SENSITIVE: []
    end

    class CurrentMetricData
      attr_accessor metric: Types::CurrentMetric
      attr_accessor value: ::Float
      SENSITIVE: []
    end

    class CurrentMetricResult
      attr_accessor dimensions: Types::Dimensions
      attr_accessor collections: ::Array[Types::CurrentMetricData]
      SENSITIVE: []
    end

    class CurrentMetricSortCriteria
      attr_accessor sort_by_metric: ("AGENTS_ONLINE" | "AGENTS_AVAILABLE" | "AGENTS_ON_CALL" | "AGENTS_NON_PRODUCTIVE" | "AGENTS_AFTER_CONTACT_WORK" | "AGENTS_ERROR" | "AGENTS_STAFFED" | "CONTACTS_IN_QUEUE" | "OLDEST_CONTACT_AGE" | "CONTACTS_SCHEDULED" | "AGENTS_ON_CONTACT" | "SLOTS_ACTIVE" | "SLOTS_AVAILABLE")
      attr_accessor sort_order: ("ASCENDING" | "DESCENDING")
      SENSITIVE: []
    end

    class Customer
      attr_accessor device_info: Types::DeviceInfo
      attr_accessor capabilities: Types::ParticipantCapabilities
      SENSITIVE: []
    end

    class CustomerQualityMetrics
      attr_accessor audio: Types::AudioQualityMetricsInfo
      SENSITIVE: []
    end

    class CustomerVoiceActivity
      attr_accessor greeting_start_timestamp: ::Time
      attr_accessor greeting_end_timestamp: ::Time
      SENSITIVE: []
    end

    class DateCondition
      attr_accessor field_name: ::String
      attr_accessor value: ::String
      attr_accessor comparison_type: ("GREATER_THAN" | "LESS_THAN" | "GREATER_THAN_OR_EQUAL_TO" | "LESS_THAN_OR_EQUAL_TO" | "EQUAL_TO")
      SENSITIVE: []
    end

    class DateReference
      attr_accessor name: ::String
      attr_accessor value: ::String
      SENSITIVE: []
    end

    class DeactivateEvaluationFormRequest
      attr_accessor instance_id: ::String
      attr_accessor evaluation_form_id: ::String
      attr_accessor evaluation_form_version: ::Integer
      SENSITIVE: []
    end

    class DeactivateEvaluationFormResponse
      attr_accessor evaluation_form_id: ::String
      attr_accessor evaluation_form_arn: ::String
      attr_accessor evaluation_form_version: ::Integer
      SENSITIVE: []
    end

    class DefaultVocabulary
      attr_accessor instance_id: ::String
      attr_accessor language_code: ("ar-AE" | "de-CH" | "de-DE" | "en-AB" | "en-AU" | "en-GB" | "en-IE" | "en-IN" | "en-US" | "en-WL" | "es-ES" | "es-US" | "fr-CA" | "fr-FR" | "hi-IN" | "it-IT" | "ja-JP" | "ko-KR" | "pt-BR" | "pt-PT" | "zh-CN" | "en-NZ" | "en-ZA" | "ca-ES" | "da-DK" | "fi-FI" | "id-ID" | "ms-MY" | "nl-NL" | "no-NO" | "pl-PL" | "sv-SE" | "tl-PH")
      attr_accessor vocabulary_id: ::String
      attr_accessor vocabulary_name: ::String
      SENSITIVE: []
    end

    class DeleteAttachedFileRequest
      attr_accessor instance_id: ::String
      attr_accessor file_id: ::String
      attr_accessor associated_resource_arn: ::String
      SENSITIVE: []
    end

    class DeleteAttachedFileResponse < Aws::EmptyStructure
    end

    class DeleteContactEvaluationRequest
      attr_accessor instance_id: ::String
      attr_accessor evaluation_id: ::String
      SENSITIVE: []
    end

    class DeleteContactFlowModuleRequest
      attr_accessor instance_id: ::String
      attr_accessor contact_flow_module_id: ::String
      SENSITIVE: []
    end

    class DeleteContactFlowModuleResponse < Aws::EmptyStructure
    end

    class DeleteContactFlowRequest
      attr_accessor instance_id: ::String
      attr_accessor contact_flow_id: ::String
      SENSITIVE: []
    end

    class DeleteContactFlowResponse < Aws::EmptyStructure
    end

    class DeleteEmailAddressRequest
      attr_accessor instance_id: ::String
      attr_accessor email_address_id: ::String
      SENSITIVE: []
    end

    class DeleteEmailAddressResponse < Aws::EmptyStructure
    end

    class DeleteEvaluationFormRequest
      attr_accessor instance_id: ::String
      attr_accessor evaluation_form_id: ::String
      attr_accessor evaluation_form_version: ::Integer
      SENSITIVE: []
    end

    class DeleteHoursOfOperationOverrideRequest
      attr_accessor instance_id: ::String
      attr_accessor hours_of_operation_id: ::String
      attr_accessor hours_of_operation_override_id: ::String
      SENSITIVE: []
    end

    class DeleteHoursOfOperationRequest
      attr_accessor instance_id: ::String
      attr_accessor hours_of_operation_id: ::String
      SENSITIVE: []
    end

    class DeleteInstanceRequest
      attr_accessor instance_id: ::String
      SENSITIVE: []
    end

    class DeleteIntegrationAssociationRequest
      attr_accessor instance_id: ::String
      attr_accessor integration_association_id: ::String
      SENSITIVE: []
    end

    class DeletePredefinedAttributeRequest
      attr_accessor instance_id: ::String
      attr_accessor name: ::String
      SENSITIVE: []
    end

    class DeletePromptRequest
      attr_accessor instance_id: ::String
      attr_accessor prompt_id: ::String
      SENSITIVE: []
    end

    class DeletePushNotificationRegistrationRequest
      attr_accessor instance_id: ::String
      attr_accessor registration_id: ::String
      attr_accessor contact_id: ::String
      SENSITIVE: []
    end

    class DeletePushNotificationRegistrationResponse < Aws::EmptyStructure
    end

    class DeleteQueueRequest
      attr_accessor instance_id: ::String
      attr_accessor queue_id: ::String
      SENSITIVE: []
    end

    class DeleteQuickConnectRequest
      attr_accessor instance_id: ::String
      attr_accessor quick_connect_id: ::String
      SENSITIVE: []
    end

    class DeleteRoutingProfileRequest
      attr_accessor instance_id: ::String
      attr_accessor routing_profile_id: ::String
      SENSITIVE: []
    end

    class DeleteRuleRequest
      attr_accessor instance_id: ::String
      attr_accessor rule_id: ::String
      SENSITIVE: []
    end

    class DeleteSecurityProfileRequest
      attr_accessor instance_id: ::String
      attr_accessor security_profile_id: ::String
      SENSITIVE: []
    end

    class DeleteTaskTemplateRequest
      attr_accessor instance_id: ::String
      attr_accessor task_template_id: ::String
      SENSITIVE: []
    end

    class DeleteTaskTemplateResponse < Aws::EmptyStructure
    end

    class DeleteTrafficDistributionGroupRequest
      attr_accessor traffic_distribution_group_id: ::String
      SENSITIVE: []
    end

    class DeleteTrafficDistributionGroupResponse < Aws::EmptyStructure
    end

    class DeleteUseCaseRequest
      attr_accessor instance_id: ::String
      attr_accessor integration_association_id: ::String
      attr_accessor use_case_id: ::String
      SENSITIVE: []
    end

    class DeleteUserHierarchyGroupRequest
      attr_accessor hierarchy_group_id: ::String
      attr_accessor instance_id: ::String
      SENSITIVE: []
    end

    class DeleteUserRequest
      attr_accessor instance_id: ::String
      attr_accessor user_id: ::String
      SENSITIVE: []
    end

    class DeleteViewRequest
      attr_accessor instance_id: ::String
      attr_accessor view_id: ::String
      SENSITIVE: []
    end

    class DeleteViewResponse < Aws::EmptyStructure
    end

    class DeleteViewVersionRequest
      attr_accessor instance_id: ::String
      attr_accessor view_id: ::String
      attr_accessor view_version: ::Integer
      SENSITIVE: []
    end

    class DeleteViewVersionResponse < Aws::EmptyStructure
    end

    class DeleteVocabularyRequest
      attr_accessor instance_id: ::String
      attr_accessor vocabulary_id: ::String
      SENSITIVE: []
    end

    class DeleteVocabularyResponse
      attr_accessor vocabulary_arn: ::String
      attr_accessor vocabulary_id: ::String
      attr_accessor state: ("CREATION_IN_PROGRESS" | "ACTIVE" | "CREATION_FAILED" | "DELETE_IN_PROGRESS")
      SENSITIVE: []
    end

    class DescribeAgentStatusRequest
      attr_accessor instance_id: ::String
      attr_accessor agent_status_id: ::String
      SENSITIVE: []
    end

    class DescribeAgentStatusResponse
      attr_accessor agent_status: Types::AgentStatus
      SENSITIVE: []
    end

    class DescribeAuthenticationProfileRequest
      attr_accessor authentication_profile_id: ::String
      attr_accessor instance_id: ::String
      SENSITIVE: []
    end

    class DescribeAuthenticationProfileResponse
      attr_accessor authentication_profile: Types::AuthenticationProfile
      SENSITIVE: []
    end

    class DescribeContactEvaluationRequest
      attr_accessor instance_id: ::String
      attr_accessor evaluation_id: ::String
      SENSITIVE: []
    end

    class DescribeContactEvaluationResponse
      attr_accessor evaluation: Types::Evaluation
      attr_accessor evaluation_form: Types::EvaluationFormContent
      SENSITIVE: []
    end

    class DescribeContactFlowModuleRequest
      attr_accessor instance_id: ::String
      attr_accessor contact_flow_module_id: ::String
      SENSITIVE: []
    end

    class DescribeContactFlowModuleResponse
      attr_accessor contact_flow_module: Types::ContactFlowModule
      SENSITIVE: []
    end

    class DescribeContactFlowRequest
      attr_accessor instance_id: ::String
      attr_accessor contact_flow_id: ::String
      SENSITIVE: []
    end

    class DescribeContactFlowResponse
      attr_accessor contact_flow: Types::ContactFlow
      SENSITIVE: []
    end

    class DescribeContactRequest
      attr_accessor instance_id: ::String
      attr_accessor contact_id: ::String
      SENSITIVE: []
    end

    class DescribeContactResponse
      attr_accessor contact: Types::Contact
      SENSITIVE: []
    end

    class DescribeEmailAddressRequest
      attr_accessor instance_id: ::String
      attr_accessor email_address_id: ::String
      SENSITIVE: []
    end

    class DescribeEmailAddressResponse
      attr_accessor email_address_id: ::String
      attr_accessor email_address_arn: ::String
      attr_accessor email_address: ::String
      attr_accessor display_name: ::String
      attr_accessor description: ::String
      attr_accessor create_timestamp: ::String
      attr_accessor modified_timestamp: ::String
      attr_accessor tags: ::Hash[::String, ::String]
      SENSITIVE: [:email_address, :display_name, :description]
    end

    class DescribeEvaluationFormRequest
      attr_accessor instance_id: ::String
      attr_accessor evaluation_form_id: ::String
      attr_accessor evaluation_form_version: ::Integer
      SENSITIVE: []
    end

    class DescribeEvaluationFormResponse
      attr_accessor evaluation_form: Types::EvaluationForm
      SENSITIVE: []
    end

    class DescribeHoursOfOperationOverrideRequest
      attr_accessor instance_id: ::String
      attr_accessor hours_of_operation_id: ::String
      attr_accessor hours_of_operation_override_id: ::String
      SENSITIVE: []
    end

    class DescribeHoursOfOperationOverrideResponse
      attr_accessor hours_of_operation_override: Types::HoursOfOperationOverride
      SENSITIVE: []
    end

    class DescribeHoursOfOperationRequest
      attr_accessor instance_id: ::String
      attr_accessor hours_of_operation_id: ::String
      SENSITIVE: []
    end

    class DescribeHoursOfOperationResponse
      attr_accessor hours_of_operation: Types::HoursOfOperation
      SENSITIVE: []
    end

    class DescribeInstanceAttributeRequest
      attr_accessor instance_id: ::String
      attr_accessor attribute_type: ("INBOUND_CALLS" | "OUTBOUND_CALLS" | "CONTACTFLOW_LOGS" | "CONTACT_LENS" | "AUTO_RESOLVE_BEST_VOICES" | "USE_CUSTOM_TTS_VOICES" | "EARLY_MEDIA" | "MULTI_PARTY_CONFERENCE" | "HIGH_VOLUME_OUTBOUND" | "ENHANCED_CONTACT_MONITORING" | "ENHANCED_CHAT_MONITORING" | "MULTI_PARTY_CHAT_CONFERENCE")
      SENSITIVE: []
    end

    class DescribeInstanceAttributeResponse
      attr_accessor attribute: Types::Attribute
      SENSITIVE: []
    end

    class DescribeInstanceRequest
      attr_accessor instance_id: ::String
      SENSITIVE: []
    end

    class DescribeInstanceResponse
      attr_accessor instance: Types::Instance
      attr_accessor replication_configuration: Types::ReplicationConfiguration
      SENSITIVE: []
    end

    class DescribeInstanceStorageConfigRequest
      attr_accessor instance_id: ::String
      attr_accessor association_id: ::String
      attr_accessor resource_type: ("CHAT_TRANSCRIPTS" | "CALL_RECORDINGS" | "SCHEDULED_REPORTS" | "MEDIA_STREAMS" | "CONTACT_TRACE_RECORDS" | "AGENT_EVENTS" | "REAL_TIME_CONTACT_ANALYSIS_SEGMENTS" | "ATTACHMENTS" | "CONTACT_EVALUATIONS" | "SCREEN_RECORDINGS" | "REAL_TIME_CONTACT_ANALYSIS_CHAT_SEGMENTS" | "REAL_TIME_CONTACT_ANALYSIS_VOICE_SEGMENTS" | "EMAIL_MESSAGES")
      SENSITIVE: []
    end

    class DescribeInstanceStorageConfigResponse
      attr_accessor storage_config: Types::InstanceStorageConfig
      SENSITIVE: []
    end

    class DescribePhoneNumberRequest
      attr_accessor phone_number_id: ::String
      SENSITIVE: []
    end

    class DescribePhoneNumberResponse
      attr_accessor claimed_phone_number_summary: Types::ClaimedPhoneNumberSummary
      SENSITIVE: []
    end

    class DescribePredefinedAttributeRequest
      attr_accessor instance_id: ::String
      attr_accessor name: ::String
      SENSITIVE: []
    end

    class DescribePredefinedAttributeResponse
      attr_accessor predefined_attribute: Types::PredefinedAttribute
      SENSITIVE: []
    end

    class DescribePromptRequest
      attr_accessor instance_id: ::String
      attr_accessor prompt_id: ::String
      SENSITIVE: []
    end

    class DescribePromptResponse
      attr_accessor prompt: Types::Prompt
      SENSITIVE: []
    end

    class DescribeQueueRequest
      attr_accessor instance_id: ::String
      attr_accessor queue_id: ::String
      SENSITIVE: []
    end

    class DescribeQueueResponse
      attr_accessor queue: Types::Queue
      SENSITIVE: []
    end

    class DescribeQuickConnectRequest
      attr_accessor instance_id: ::String
      attr_accessor quick_connect_id: ::String
      SENSITIVE: []
    end

    class DescribeQuickConnectResponse
      attr_accessor quick_connect: Types::QuickConnect
      SENSITIVE: []
    end

    class DescribeRoutingProfileRequest
      attr_accessor instance_id: ::String
      attr_accessor routing_profile_id: ::String
      SENSITIVE: []
    end

    class DescribeRoutingProfileResponse
      attr_accessor routing_profile: Types::RoutingProfile
      SENSITIVE: []
    end

    class DescribeRuleRequest
      attr_accessor instance_id: ::String
      attr_accessor rule_id: ::String
      SENSITIVE: []
    end

    class DescribeRuleResponse
      attr_accessor rule: Types::Rule
      SENSITIVE: []
    end

    class DescribeSecurityProfileRequest
      attr_accessor security_profile_id: ::String
      attr_accessor instance_id: ::String
      SENSITIVE: []
    end

    class DescribeSecurityProfileResponse
      attr_accessor security_profile: Types::SecurityProfile
      SENSITIVE: []
    end

    class DescribeTrafficDistributionGroupRequest
      attr_accessor traffic_distribution_group_id: ::String
      SENSITIVE: []
    end

    class DescribeTrafficDistributionGroupResponse
      attr_accessor traffic_distribution_group: Types::TrafficDistributionGroup
      SENSITIVE: []
    end

    class DescribeUserHierarchyGroupRequest
      attr_accessor hierarchy_group_id: ::String
      attr_accessor instance_id: ::String
      SENSITIVE: []
    end

    class DescribeUserHierarchyGroupResponse
      attr_accessor hierarchy_group: Types::HierarchyGroup
      SENSITIVE: []
    end

    class DescribeUserHierarchyStructureRequest
      attr_accessor instance_id: ::String
      SENSITIVE: []
    end

    class DescribeUserHierarchyStructureResponse
      attr_accessor hierarchy_structure: Types::HierarchyStructure
      SENSITIVE: []
    end

    class DescribeUserRequest
      attr_accessor user_id: ::String
      attr_accessor instance_id: ::String
      SENSITIVE: []
    end

    class DescribeUserResponse
      attr_accessor user: Types::User
      SENSITIVE: []
    end

    class DescribeViewRequest
      attr_accessor instance_id: ::String
      attr_accessor view_id: ::String
      SENSITIVE: []
    end

    class DescribeViewResponse
      attr_accessor view: Types::View
      SENSITIVE: []
    end

    class DescribeVocabularyRequest
      attr_accessor instance_id: ::String
      attr_accessor vocabulary_id: ::String
      SENSITIVE: []
    end

    class DescribeVocabularyResponse
      attr_accessor vocabulary: Types::Vocabulary
      SENSITIVE: []
    end

    class DestinationNotAllowedException
      attr_accessor message: ::String
      SENSITIVE: []
    end

    class DeviceInfo
      attr_accessor platform_name: ::String
      attr_accessor platform_version: ::String
      attr_accessor operating_system: ::String
      SENSITIVE: []
    end

    class Dimensions
      attr_accessor queue: Types::QueueReference
      attr_accessor channel: ("VOICE" | "CHAT" | "TASK" | "EMAIL")
      attr_accessor routing_profile: Types::RoutingProfileReference
      attr_accessor routing_step_expression: ::String
      SENSITIVE: []
    end

    class DisassociateAnalyticsDataSetRequest
      attr_accessor instance_id: ::String
      attr_accessor data_set_id: ::String
      attr_accessor target_account_id: ::String
      SENSITIVE: []
    end

    class DisassociateApprovedOriginRequest
      attr_accessor instance_id: ::String
      attr_accessor origin: ::String
      SENSITIVE: []
    end

    class DisassociateBotRequest
      attr_accessor instance_id: ::String
      attr_accessor lex_bot: Types::LexBot
      attr_accessor lex_v2_bot: Types::LexV2Bot
      SENSITIVE: []
    end

    class DisassociateFlowRequest
      attr_accessor instance_id: ::String
      attr_accessor resource_id: ::String
      attr_accessor resource_type: ("SMS_PHONE_NUMBER" | "INBOUND_EMAIL" | "OUTBOUND_EMAIL" | "ANALYTICS_CONNECTOR" | "WHATSAPP_MESSAGING_PHONE_NUMBER")
      SENSITIVE: []
    end

    class DisassociateFlowResponse < Aws::EmptyStructure
    end

    class DisassociateInstanceStorageConfigRequest
      attr_accessor instance_id: ::String
      attr_accessor association_id: ::String
      attr_accessor resource_type: ("CHAT_TRANSCRIPTS" | "CALL_RECORDINGS" | "SCHEDULED_REPORTS" | "MEDIA_STREAMS" | "CONTACT_TRACE_RECORDS" | "AGENT_EVENTS" | "REAL_TIME_CONTACT_ANALYSIS_SEGMENTS" | "ATTACHMENTS" | "CONTACT_EVALUATIONS" | "SCREEN_RECORDINGS" | "REAL_TIME_CONTACT_ANALYSIS_CHAT_SEGMENTS" | "REAL_TIME_CONTACT_ANALYSIS_VOICE_SEGMENTS" | "EMAIL_MESSAGES")
      SENSITIVE: []
    end

    class DisassociateLambdaFunctionRequest
      attr_accessor instance_id: ::String
      attr_accessor function_arn: ::String
      SENSITIVE: []
    end

    class DisassociateLexBotRequest
      attr_accessor instance_id: ::String
      attr_accessor bot_name: ::String
      attr_accessor lex_region: ::String
      SENSITIVE: []
    end

    class DisassociatePhoneNumberContactFlowRequest
      attr_accessor phone_number_id: ::String
      attr_accessor instance_id: ::String
      SENSITIVE: []
    end

    class DisassociateQueueQuickConnectsRequest
      attr_accessor instance_id: ::String
      attr_accessor queue_id: ::String
      attr_accessor quick_connect_ids: ::Array[::String]
      SENSITIVE: []
    end

    class DisassociateRoutingProfileQueuesRequest
      attr_accessor instance_id: ::String
      attr_accessor routing_profile_id: ::String
      attr_accessor queue_references: ::Array[Types::RoutingProfileQueueReference]
      SENSITIVE: []
    end

    class DisassociateSecurityKeyRequest
      attr_accessor instance_id: ::String
      attr_accessor association_id: ::String
      SENSITIVE: []
    end

    class DisassociateTrafficDistributionGroupUserRequest
      attr_accessor traffic_distribution_group_id: ::String
      attr_accessor user_id: ::String
      attr_accessor instance_id: ::String
      SENSITIVE: []
    end

    class DisassociateTrafficDistributionGroupUserResponse < Aws::EmptyStructure
    end

    class DisassociateUserProficienciesRequest
      attr_accessor instance_id: ::String
      attr_accessor user_id: ::String
      attr_accessor user_proficiencies: ::Array[Types::UserProficiencyDisassociate]
      SENSITIVE: []
    end

    class DisconnectDetails
      attr_accessor potential_disconnect_issue: ::String
      SENSITIVE: []
    end

    class DisconnectReason
      attr_accessor code: ::String
      SENSITIVE: []
    end

    class DismissUserContactRequest
      attr_accessor user_id: ::String
      attr_accessor instance_id: ::String
      attr_accessor contact_id: ::String
      SENSITIVE: []
    end

    class DismissUserContactResponse < Aws::EmptyStructure
    end

    class Distribution
      attr_accessor region: ::String
      attr_accessor percentage: ::Integer
      SENSITIVE: []
    end

    class DownloadUrlMetadata
      attr_accessor url: ::String
      attr_accessor url_expiry: ::String
      SENSITIVE: []
    end

    class DuplicateResourceException
      attr_accessor message: ::String
      SENSITIVE: []
    end

    class EffectiveHoursOfOperations
      attr_accessor date: ::String
      attr_accessor operational_hours: ::Array[Types::OperationalHour]
      SENSITIVE: []
    end

    class EmailAddressInfo
      attr_accessor email_address: ::String
      attr_accessor display_name: ::String
      SENSITIVE: [:email_address, :display_name]
    end

    class EmailAddressMetadata
      attr_accessor email_address_id: ::String
      attr_accessor email_address_arn: ::String
      attr_accessor email_address: ::String
      attr_accessor description: ::String
      attr_accessor display_name: ::String
      SENSITIVE: [:email_address, :description, :display_name]
    end

    class EmailAddressSearchCriteria
      attr_accessor or_conditions: ::Array[Types::EmailAddressSearchCriteria]
      attr_accessor and_conditions: ::Array[Types::EmailAddressSearchCriteria]
      attr_accessor string_condition: Types::StringCondition
      SENSITIVE: []
    end

    class EmailAddressSearchFilter
      attr_accessor tag_filter: Types::ControlPlaneTagFilter
      SENSITIVE: []
    end

    class EmailAttachment
      attr_accessor file_name: ::String
      attr_accessor s3_url: ::String
      SENSITIVE: []
    end

    class EmailMessageReference
      attr_accessor name: ::String
      attr_accessor arn: ::String
      SENSITIVE: []
    end

    class EmailRecipient
      attr_accessor address: ::String
      attr_accessor display_name: ::String
      SENSITIVE: []
    end

    class EmailReference
      attr_accessor name: ::String
      attr_accessor value: ::String
      SENSITIVE: []
    end

    class EmptyFieldValue < Aws::EmptyStructure
    end

    class EncryptionConfig
      attr_accessor encryption_type: ("KMS")
      attr_accessor key_id: ::String
      SENSITIVE: []
    end

    class EndAssociatedTasksActionDefinition < Aws::EmptyStructure
    end

    class Endpoint
      attr_accessor type: ("TELEPHONE_NUMBER" | "VOIP" | "CONTACT_FLOW" | "CONNECT_PHONENUMBER_ARN" | "EMAIL_ADDRESS")
      attr_accessor address: ::String
      SENSITIVE: []
    end

    class EndpointInfo
      attr_accessor type: ("TELEPHONE_NUMBER" | "VOIP" | "CONTACT_FLOW" | "CONNECT_PHONENUMBER_ARN" | "EMAIL_ADDRESS")
      attr_accessor address: ::String
      attr_accessor display_name: ::String
      SENSITIVE: []
    end

    class ErrorResult
      attr_accessor error_code: ::String
      attr_accessor error_message: ::String
      SENSITIVE: []
    end

    class Evaluation
      attr_accessor evaluation_id: ::String
      attr_accessor evaluation_arn: ::String
      attr_accessor metadata: Types::EvaluationMetadata
      attr_accessor answers: ::Hash[::String, Types::EvaluationAnswerOutput]
      attr_accessor notes: ::Hash[::String, Types::EvaluationNote]
      attr_accessor status: ("DRAFT" | "SUBMITTED")
      attr_accessor scores: ::Hash[::String, Types::EvaluationScore]
      attr_accessor created_time: ::Time
      attr_accessor last_modified_time: ::Time
      attr_accessor tags: ::Hash[::String, ::String]
      SENSITIVE: []
    end

    class EvaluationAnswerData
      attr_accessor string_value: ::String
      attr_accessor numeric_value: ::Float
      attr_accessor not_applicable: bool
      attr_accessor unknown: untyped
      SENSITIVE: []

      class StringValue < EvaluationAnswerData
      end
      class NumericValue < EvaluationAnswerData
      end
      class NotApplicable < EvaluationAnswerData
      end
      class Unknown < EvaluationAnswerData
      end
    end

    class EvaluationAnswerInput
      attr_accessor value: Types::EvaluationAnswerData
      SENSITIVE: []
    end

    class EvaluationAnswerOutput
      attr_accessor value: Types::EvaluationAnswerData
      attr_accessor system_suggested_value: Types::EvaluationAnswerData
      SENSITIVE: []
    end

    class EvaluationForm
      attr_accessor evaluation_form_id: ::String
      attr_accessor evaluation_form_version: ::Integer
      attr_accessor locked: bool
      attr_accessor evaluation_form_arn: ::String
      attr_accessor title: ::String
      attr_accessor description: ::String
      attr_accessor status: ("DRAFT" | "ACTIVE")
      attr_accessor items: ::Array[Types::EvaluationFormItem]
      attr_accessor scoring_strategy: Types::EvaluationFormScoringStrategy
      attr_accessor created_time: ::Time
      attr_accessor created_by: ::String
      attr_accessor last_modified_time: ::Time
      attr_accessor last_modified_by: ::String
      attr_accessor tags: ::Hash[::String, ::String]
      SENSITIVE: []
    end

    class EvaluationFormContent
      attr_accessor evaluation_form_version: ::Integer
      attr_accessor evaluation_form_id: ::String
      attr_accessor evaluation_form_arn: ::String
      attr_accessor title: ::String
      attr_accessor description: ::String
      attr_accessor items: ::Array[Types::EvaluationFormItem]
      attr_accessor scoring_strategy: Types::EvaluationFormScoringStrategy
      SENSITIVE: []
    end

    class EvaluationFormItem
      attr_accessor section: Types::EvaluationFormSection
      attr_accessor question: Types::EvaluationFormQuestion
      attr_accessor unknown: untyped
      SENSITIVE: []

      class Section < EvaluationFormItem
      end
      class Question < EvaluationFormItem
      end
      class Unknown < EvaluationFormItem
      end
    end

    class EvaluationFormNumericQuestionAutomation
      attr_accessor property_value: Types::NumericQuestionPropertyValueAutomation
      attr_accessor unknown: untyped
      SENSITIVE: []

      class PropertyValue < EvaluationFormNumericQuestionAutomation
      end
      class Unknown < EvaluationFormNumericQuestionAutomation
      end
    end

    class EvaluationFormNumericQuestionOption
      attr_accessor min_value: ::Integer
      attr_accessor max_value: ::Integer
      attr_accessor score: ::Integer
      attr_accessor automatic_fail: bool
      SENSITIVE: []
    end

    class EvaluationFormNumericQuestionProperties
      attr_accessor min_value: ::Integer
      attr_accessor max_value: ::Integer
      attr_accessor options: ::Array[Types::EvaluationFormNumericQuestionOption]
      attr_accessor automation: Types::EvaluationFormNumericQuestionAutomation
      SENSITIVE: []
    end

    class EvaluationFormQuestion
      attr_accessor title: ::String
      attr_accessor instructions: ::String
      attr_accessor ref_id: ::String
      attr_accessor not_applicable_enabled: bool
      attr_accessor question_type: ("TEXT" | "SINGLESELECT" | "NUMERIC")
      attr_accessor question_type_properties: Types::EvaluationFormQuestionTypeProperties
      attr_accessor weight: ::Float
      SENSITIVE: []
    end

    class EvaluationFormQuestionTypeProperties
      attr_accessor numeric: Types::EvaluationFormNumericQuestionProperties
      attr_accessor single_select: Types::EvaluationFormSingleSelectQuestionProperties
      attr_accessor unknown: untyped
      SENSITIVE: []

      class Numeric < EvaluationFormQuestionTypeProperties
      end
      class SingleSelect < EvaluationFormQuestionTypeProperties
      end
      class Unknown < EvaluationFormQuestionTypeProperties
      end
    end

    class EvaluationFormScoringStrategy
      attr_accessor mode: ("QUESTION_ONLY" | "SECTION_ONLY")
      attr_accessor status: ("ENABLED" | "DISABLED")
      SENSITIVE: []
    end

    class EvaluationFormSection
      attr_accessor title: ::String
      attr_accessor ref_id: ::String
      attr_accessor instructions: ::String
      attr_accessor items: ::Array[Types::EvaluationFormItem]
      attr_accessor weight: ::Float
      SENSITIVE: []
    end

    class EvaluationFormSingleSelectQuestionAutomation
      attr_accessor options: ::Array[Types::EvaluationFormSingleSelectQuestionAutomationOption]
      attr_accessor default_option_ref_id: ::String
      SENSITIVE: []
    end

    class EvaluationFormSingleSelectQuestionAutomationOption
      attr_accessor rule_category: Types::SingleSelectQuestionRuleCategoryAutomation
      attr_accessor unknown: untyped
      SENSITIVE: []

      class RuleCategory < EvaluationFormSingleSelectQuestionAutomationOption
      end
      class Unknown < EvaluationFormSingleSelectQuestionAutomationOption
      end
    end

    class EvaluationFormSingleSelectQuestionOption
      attr_accessor ref_id: ::String
      attr_accessor text: ::String
      attr_accessor score: ::Integer
      attr_accessor automatic_fail: bool
      SENSITIVE: []
    end

    class EvaluationFormSingleSelectQuestionProperties
      attr_accessor options: ::Array[Types::EvaluationFormSingleSelectQuestionOption]
      attr_accessor display_as: ("DROPDOWN" | "RADIO")
      attr_accessor automation: Types::EvaluationFormSingleSelectQuestionAutomation
      SENSITIVE: []
    end

    class EvaluationFormSummary
      attr_accessor evaluation_form_id: ::String
      attr_accessor evaluation_form_arn: ::String
      attr_accessor title: ::String
      attr_accessor created_time: ::Time
      attr_accessor created_by: ::String
      attr_accessor last_modified_time: ::Time
      attr_accessor last_modified_by: ::String
      attr_accessor last_activated_time: ::Time
      attr_accessor last_activated_by: ::String
      attr_accessor latest_version: ::Integer
      attr_accessor active_version: ::Integer
      SENSITIVE: []
    end

    class EvaluationFormVersionSummary
      attr_accessor evaluation_form_arn: ::String
      attr_accessor evaluation_form_id: ::String
      attr_accessor evaluation_form_version: ::Integer
      attr_accessor locked: bool
      attr_accessor status: ("DRAFT" | "ACTIVE")
      attr_accessor created_time: ::Time
      attr_accessor created_by: ::String
      attr_accessor last_modified_time: ::Time
      attr_accessor last_modified_by: ::String
      SENSITIVE: []
    end

    class EvaluationMetadata
      attr_accessor contact_id: ::String
      attr_accessor evaluator_arn: ::String
      attr_accessor contact_agent_id: ::String
      attr_accessor score: Types::EvaluationScore
      SENSITIVE: []
    end

    class EvaluationNote
      attr_accessor value: ::String
      SENSITIVE: []
    end

    class EvaluationScore
      attr_accessor percentage: ::Float
      attr_accessor not_applicable: bool
      attr_accessor automatic_fail: bool
      SENSITIVE: []
    end

    class EvaluationSummary
      attr_accessor evaluation_id: ::String
      attr_accessor evaluation_arn: ::String
      attr_accessor evaluation_form_title: ::String
      attr_accessor evaluation_form_id: ::String
      attr_accessor status: ("DRAFT" | "SUBMITTED")
      attr_accessor evaluator_arn: ::String
      attr_accessor score: Types::EvaluationScore
      attr_accessor created_time: ::Time
      attr_accessor last_modified_time: ::Time
      SENSITIVE: []
    end

    class EventBridgeActionDefinition
      attr_accessor name: ::String
      SENSITIVE: []
    end

    class Expiry
      attr_accessor duration_in_seconds: ::Integer
      attr_accessor expiry_timestamp: ::Time
      SENSITIVE: []
    end

    class Expression
      attr_accessor attribute_condition: Types::AttributeCondition
      attr_accessor and_expression: ::Array[Types::Expression]
      attr_accessor or_expression: ::Array[Types::Expression]
      attr_accessor not_attribute_condition: Types::AttributeCondition
      SENSITIVE: []
    end

    class FailedRequest
      attr_accessor request_identifier: ::String
      attr_accessor failure_reason_code: ("INVALID_ATTRIBUTE_KEY" | "INVALID_CUSTOMER_ENDPOINT" | "INVALID_SYSTEM_ENDPOINT" | "INVALID_QUEUE" | "MISSING_CAMPAIGN" | "MISSING_CUSTOMER_ENDPOINT" | "MISSING_QUEUE_ID_AND_SYSTEM_ENDPOINT" | "REQUEST_THROTTLED" | "IDEMPOTENCY_EXCEPTION" | "INTERNAL_ERROR")
      attr_accessor failure_reason_message: ::String
      SENSITIVE: []
    end

    class FieldValue
      attr_accessor id: ::String
      attr_accessor value: Types::FieldValueUnion
      SENSITIVE: []
    end

    class FieldValueUnion
      attr_accessor boolean_value: bool
      attr_accessor double_value: ::Float
      attr_accessor empty_value: Types::EmptyFieldValue
      attr_accessor string_value: ::String
      SENSITIVE: []
    end

    class FilterV2
      attr_accessor filter_key: ::String
      attr_accessor filter_values: ::Array[::String]
      SENSITIVE: []
    end

    class Filters
      attr_accessor queues: ::Array[::String]
      attr_accessor channels: ::Array[("VOICE" | "CHAT" | "TASK" | "EMAIL")]
      attr_accessor routing_profiles: ::Array[::String]
      attr_accessor routing_step_expressions: ::Array[::String]
      SENSITIVE: []
    end

    class FlowAssociationSummary
      attr_accessor resource_id: ::String
      attr_accessor flow_id: ::String
      attr_accessor resource_type: ("WHATSAPP_MESSAGING_PHONE_NUMBER" | "VOICE_PHONE_NUMBER" | "INBOUND_EMAIL" | "OUTBOUND_EMAIL" | "ANALYTICS_CONNECTOR")
      SENSITIVE: []
    end

    class GetAttachedFileRequest
      attr_accessor instance_id: ::String
      attr_accessor file_id: ::String
      attr_accessor url_expiry_in_seconds: ::Integer
      attr_accessor associated_resource_arn: ::String
      SENSITIVE: []
    end

    class GetAttachedFileResponse
      attr_accessor file_arn: ::String
      attr_accessor file_id: ::String
      attr_accessor creation_time: ::String
      attr_accessor file_status: ("APPROVED" | "REJECTED" | "PROCESSING" | "FAILED")
      attr_accessor file_name: ::String
      attr_accessor file_size_in_bytes: ::Integer
      attr_accessor associated_resource_arn: ::String
      attr_accessor file_use_case_type: ("EMAIL_MESSAGE" | "ATTACHMENT")
      attr_accessor created_by: Types::CreatedByInfo
      attr_accessor download_url_metadata: Types::DownloadUrlMetadata
      attr_accessor tags: ::Hash[::String, ::String]
      SENSITIVE: []
    end

    class GetContactAttributesRequest
      attr_accessor instance_id: ::String
      attr_accessor initial_contact_id: ::String
      SENSITIVE: []
    end

    class GetContactAttributesResponse
      attr_accessor attributes: ::Hash[::String, ::String]
      SENSITIVE: []
    end

    class GetCurrentMetricDataRequest
      attr_accessor instance_id: ::String
      attr_accessor filters: Types::Filters
      attr_accessor groupings: ::Array[("QUEUE" | "CHANNEL" | "ROUTING_PROFILE" | "ROUTING_STEP_EXPRESSION")]
      attr_accessor current_metrics: ::Array[Types::CurrentMetric]
      attr_accessor next_token: ::String
      attr_accessor max_results: ::Integer
      attr_accessor sort_criteria: ::Array[Types::CurrentMetricSortCriteria]
      SENSITIVE: []
    end

    class GetCurrentMetricDataResponse
      attr_accessor next_token: ::String
      attr_accessor metric_results: ::Array[Types::CurrentMetricResult]
      attr_accessor data_snapshot_time: ::Time
      attr_accessor approximate_total_count: ::Integer
      SENSITIVE: []
    end

    class GetCurrentUserDataRequest
      attr_accessor instance_id: ::String
      attr_accessor filters: Types::UserDataFilters
      attr_accessor next_token: ::String
      attr_accessor max_results: ::Integer
      SENSITIVE: []
    end

    class GetCurrentUserDataResponse
      attr_accessor next_token: ::String
      attr_accessor user_data_list: ::Array[Types::UserData]
      attr_accessor approximate_total_count: ::Integer
      SENSITIVE: []
    end

    class GetEffectiveHoursOfOperationsRequest
      attr_accessor instance_id: ::String
      attr_accessor hours_of_operation_id: ::String
      attr_accessor from_date: ::String
      attr_accessor to_date: ::String
      SENSITIVE: []
    end

    class GetEffectiveHoursOfOperationsResponse
      attr_accessor effective_hours_of_operation_list: ::Array[Types::EffectiveHoursOfOperations]
      attr_accessor time_zone: ::String
      SENSITIVE: []
    end

    class GetFederationTokenRequest
      attr_accessor instance_id: ::String
      SENSITIVE: []
    end

    class GetFederationTokenResponse
      attr_accessor credentials: Types::Credentials
      attr_accessor sign_in_url: ::String
      attr_accessor user_arn: ::String
      attr_accessor user_id: ::String
      SENSITIVE: [:credentials]
    end

    class GetFlowAssociationRequest
      attr_accessor instance_id: ::String
      attr_accessor resource_id: ::String
      attr_accessor resource_type: ("SMS_PHONE_NUMBER" | "INBOUND_EMAIL" | "OUTBOUND_EMAIL" | "ANALYTICS_CONNECTOR" | "WHATSAPP_MESSAGING_PHONE_NUMBER")
      SENSITIVE: []
    end

    class GetFlowAssociationResponse
      attr_accessor resource_id: ::String
      attr_accessor flow_id: ::String
      attr_accessor resource_type: ("SMS_PHONE_NUMBER" | "INBOUND_EMAIL" | "OUTBOUND_EMAIL" | "ANALYTICS_CONNECTOR" | "WHATSAPP_MESSAGING_PHONE_NUMBER")
      SENSITIVE: []
    end

    class GetMetricDataRequest
      attr_accessor instance_id: ::String
      attr_accessor start_time: ::Time
      attr_accessor end_time: ::Time
      attr_accessor filters: Types::Filters
      attr_accessor groupings: ::Array[("QUEUE" | "CHANNEL" | "ROUTING_PROFILE" | "ROUTING_STEP_EXPRESSION")]
      attr_accessor historical_metrics: ::Array[Types::HistoricalMetric]
      attr_accessor next_token: ::String
      attr_accessor max_results: ::Integer
      SENSITIVE: []
    end

    class GetMetricDataResponse
      attr_accessor next_token: ::String
      attr_accessor metric_results: ::Array[Types::HistoricalMetricResult]
      SENSITIVE: []
    end

    class GetMetricDataV2Request
      attr_accessor resource_arn: ::String
      attr_accessor start_time: ::Time
      attr_accessor end_time: ::Time
      attr_accessor interval: Types::IntervalDetails
      attr_accessor filters: ::Array[Types::FilterV2]
      attr_accessor groupings: ::Array[::String]
      attr_accessor metrics: ::Array[Types::MetricV2]
      attr_accessor next_token: ::String
      attr_accessor max_results: ::Integer
      SENSITIVE: []
    end

    class GetMetricDataV2Response
      attr_accessor next_token: ::String
      attr_accessor metric_results: ::Array[Types::MetricResultV2]
      SENSITIVE: []
    end

    class GetPromptFileRequest
      attr_accessor instance_id: ::String
      attr_accessor prompt_id: ::String
      SENSITIVE: []
    end

    class GetPromptFileResponse
      attr_accessor prompt_presigned_url: ::String
      attr_accessor last_modified_time: ::Time
      attr_accessor last_modified_region: ::String
      SENSITIVE: []
    end

    class GetTaskTemplateRequest
      attr_accessor instance_id: ::String
      attr_accessor task_template_id: ::String
      attr_accessor snapshot_version: ::String
      SENSITIVE: []
    end

    class GetTaskTemplateResponse
      attr_accessor instance_id: ::String
      attr_accessor id: ::String
      attr_accessor arn: ::String
      attr_accessor name: ::String
      attr_accessor description: ::String
      attr_accessor contact_flow_id: ::String
      attr_accessor self_assign_flow_id: ::String
      attr_accessor constraints: Types::TaskTemplateConstraints
      attr_accessor defaults: Types::TaskTemplateDefaults
      attr_accessor fields: ::Array[Types::TaskTemplateField]
      attr_accessor status: ("ACTIVE" | "INACTIVE")
      attr_accessor last_modified_time: ::Time
      attr_accessor created_time: ::Time
      attr_accessor tags: ::Hash[::String, ::String]
      SENSITIVE: []
    end

    class GetTrafficDistributionRequest
      attr_accessor id: ::String
      SENSITIVE: []
    end

    class GetTrafficDistributionResponse
      attr_accessor telephony_config: Types::TelephonyConfig
      attr_accessor id: ::String
      attr_accessor arn: ::String
      attr_accessor sign_in_config: Types::SignInConfig
      attr_accessor agent_config: Types::AgentConfig
      SENSITIVE: []
    end

    class HierarchyGroup
      attr_accessor id: ::String
      attr_accessor arn: ::String
      attr_accessor name: ::String
      attr_accessor level_id: ::String
      attr_accessor hierarchy_path: Types::HierarchyPath
      attr_accessor tags: ::Hash[::String, ::String]
      attr_accessor last_modified_time: ::Time
      attr_accessor last_modified_region: ::String
      SENSITIVE: []
    end

    class HierarchyGroupCondition
      attr_accessor value: ::String
      attr_accessor hierarchy_group_match_type: ("EXACT" | "WITH_CHILD_GROUPS")
      SENSITIVE: []
    end

    class HierarchyGroupSummary
      attr_accessor id: ::String
      attr_accessor arn: ::String
      attr_accessor name: ::String
      attr_accessor last_modified_time: ::Time
      attr_accessor last_modified_region: ::String
      SENSITIVE: []
    end

    class HierarchyGroupSummaryReference
      attr_accessor id: ::String
      attr_accessor arn: ::String
      SENSITIVE: []
    end

    class HierarchyGroups
      attr_accessor level_1: Types::AgentHierarchyGroup
      attr_accessor level_2: Types::AgentHierarchyGroup
      attr_accessor level_3: Types::AgentHierarchyGroup
      attr_accessor level_4: Types::AgentHierarchyGroup
      attr_accessor level_5: Types::AgentHierarchyGroup
      SENSITIVE: []
    end

    class HierarchyLevel
      attr_accessor id: ::String
      attr_accessor arn: ::String
      attr_accessor name: ::String
      attr_accessor last_modified_time: ::Time
      attr_accessor last_modified_region: ::String
      SENSITIVE: []
    end

    class HierarchyLevelUpdate
      attr_accessor name: ::String
      SENSITIVE: []
    end

    class HierarchyPath
      attr_accessor level_one: Types::HierarchyGroupSummary
      attr_accessor level_two: Types::HierarchyGroupSummary
      attr_accessor level_three: Types::HierarchyGroupSummary
      attr_accessor level_four: Types::HierarchyGroupSummary
      attr_accessor level_five: Types::HierarchyGroupSummary
      SENSITIVE: []
    end

    class HierarchyPathReference
      attr_accessor level_one: Types::HierarchyGroupSummaryReference
      attr_accessor level_two: Types::HierarchyGroupSummaryReference
      attr_accessor level_three: Types::HierarchyGroupSummaryReference
      attr_accessor level_four: Types::HierarchyGroupSummaryReference
      attr_accessor level_five: Types::HierarchyGroupSummaryReference
      SENSITIVE: []
    end

    class HierarchyStructure
      attr_accessor level_one: Types::HierarchyLevel
      attr_accessor level_two: Types::HierarchyLevel
      attr_accessor level_three: Types::HierarchyLevel
      attr_accessor level_four: Types::HierarchyLevel
      attr_accessor level_five: Types::HierarchyLevel
      SENSITIVE: []
    end

    class HierarchyStructureUpdate
      attr_accessor level_one: Types::HierarchyLevelUpdate
      attr_accessor level_two: Types::HierarchyLevelUpdate
      attr_accessor level_three: Types::HierarchyLevelUpdate
      attr_accessor level_four: Types::HierarchyLevelUpdate
      attr_accessor level_five: Types::HierarchyLevelUpdate
      SENSITIVE: []
    end

    class HistoricalMetric
      attr_accessor name: ("CONTACTS_QUEUED" | "CONTACTS_HANDLED" | "CONTACTS_ABANDONED" | "CONTACTS_CONSULTED" | "CONTACTS_AGENT_HUNG_UP_FIRST" | "CONTACTS_HANDLED_INCOMING" | "CONTACTS_HANDLED_OUTBOUND" | "CONTACTS_HOLD_ABANDONS" | "CONTACTS_TRANSFERRED_IN" | "CONTACTS_TRANSFERRED_OUT" | "CONTACTS_TRANSFERRED_IN_FROM_QUEUE" | "CONTACTS_TRANSFERRED_OUT_FROM_QUEUE" | "CONTACTS_MISSED" | "CALLBACK_CONTACTS_HANDLED" | "API_CONTACTS_HANDLED" | "OCCUPANCY" | "HANDLE_TIME" | "AFTER_CONTACT_WORK_TIME" | "QUEUED_TIME" | "ABANDON_TIME" | "QUEUE_ANSWER_TIME" | "HOLD_TIME" | "INTERACTION_TIME" | "INTERACTION_AND_HOLD_TIME" | "SERVICE_LEVEL")
      attr_accessor threshold: Types::Threshold
      attr_accessor statistic: ("SUM" | "MAX" | "AVG")
      attr_accessor unit: ("SECONDS" | "COUNT" | "PERCENT")
      SENSITIVE: []
    end

    class HistoricalMetricData
      attr_accessor metric: Types::HistoricalMetric
      attr_accessor value: ::Float
      SENSITIVE: []
    end

    class HistoricalMetricResult
      attr_accessor dimensions: Types::Dimensions
      attr_accessor collections: ::Array[Types::HistoricalMetricData]
      SENSITIVE: []
    end

    class HoursOfOperation
      attr_accessor hours_of_operation_id: ::String
      attr_accessor hours_of_operation_arn: ::String
      attr_accessor name: ::String
      attr_accessor description: ::String
      attr_accessor time_zone: ::String
      attr_accessor config: ::Array[Types::HoursOfOperationConfig]
      attr_accessor tags: ::Hash[::String, ::String]
      attr_accessor last_modified_time: ::Time
      attr_accessor last_modified_region: ::String
      SENSITIVE: []
    end

    class HoursOfOperationConfig
      attr_accessor day: ("SUNDAY" | "MONDAY" | "TUESDAY" | "WEDNESDAY" | "THURSDAY" | "FRIDAY" | "SATURDAY")
      attr_accessor start_time: Types::HoursOfOperationTimeSlice
      attr_accessor end_time: Types::HoursOfOperationTimeSlice
      SENSITIVE: []
    end

    class HoursOfOperationOverride
      attr_accessor hours_of_operation_override_id: ::String
      attr_accessor hours_of_operation_id: ::String
      attr_accessor hours_of_operation_arn: ::String
      attr_accessor name: ::String
      attr_accessor description: ::String
      attr_accessor config: ::Array[Types::HoursOfOperationOverrideConfig]
      attr_accessor effective_from: ::String
      attr_accessor effective_till: ::String
      SENSITIVE: []
    end

    class HoursOfOperationOverrideConfig
      attr_accessor day: ("SUNDAY" | "MONDAY" | "TUESDAY" | "WEDNESDAY" | "THURSDAY" | "FRIDAY" | "SATURDAY")
      attr_accessor start_time: Types::OverrideTimeSlice
      attr_accessor end_time: Types::OverrideTimeSlice
      SENSITIVE: []
    end

    class HoursOfOperationOverrideSearchCriteria
      attr_accessor or_conditions: ::Array[Types::HoursOfOperationOverrideSearchCriteria]
      attr_accessor and_conditions: ::Array[Types::HoursOfOperationOverrideSearchCriteria]
      attr_accessor string_condition: Types::StringCondition
      attr_accessor date_condition: Types::DateCondition
      SENSITIVE: []
    end

    class HoursOfOperationSearchCriteria
      attr_accessor or_conditions: ::Array[Types::HoursOfOperationSearchCriteria]
      attr_accessor and_conditions: ::Array[Types::HoursOfOperationSearchCriteria]
      attr_accessor string_condition: Types::StringCondition
      SENSITIVE: []
    end

    class HoursOfOperationSearchFilter
      attr_accessor tag_filter: Types::ControlPlaneTagFilter
      SENSITIVE: []
    end

    class HoursOfOperationSummary
      attr_accessor id: ::String
      attr_accessor arn: ::String
      attr_accessor name: ::String
      attr_accessor last_modified_time: ::Time
      attr_accessor last_modified_region: ::String
      SENSITIVE: []
    end

    class HoursOfOperationTimeSlice
      attr_accessor hours: ::Integer
      attr_accessor minutes: ::Integer
      SENSITIVE: []
    end

    class IdempotencyException
      attr_accessor message: ::String
      SENSITIVE: []
    end

    class ImportPhoneNumberRequest
      attr_accessor instance_id: ::String
      attr_accessor source_phone_number_arn: ::String
      attr_accessor phone_number_description: ::String
      attr_accessor tags: ::Hash[::String, ::String]
      attr_accessor client_token: ::String
      SENSITIVE: []
    end

    class ImportPhoneNumberResponse
      attr_accessor phone_number_id: ::String
      attr_accessor phone_number_arn: ::String
      SENSITIVE: []
    end

    class InboundAdditionalRecipients
      attr_accessor to_addresses: ::Array[Types::EmailAddressInfo]
      attr_accessor cc_addresses: ::Array[Types::EmailAddressInfo]
      SENSITIVE: []
    end

    class InboundEmailContent
      attr_accessor message_source_type: ("RAW")
      attr_accessor raw_message: Types::InboundRawMessage
      SENSITIVE: []
    end

    class InboundRawMessage
      attr_accessor subject: ::String
      attr_accessor body: ::String
      attr_accessor content_type: ::String
      attr_accessor headers: ::Hash[("REFERENCES" | "MESSAGE_ID" | "IN_REPLY_TO" | "X_SES_SPAM_VERDICT" | "X_SES_VIRUS_VERDICT"), ::String]
      SENSITIVE: [:subject, :body]
    end

    class Instance
      attr_accessor id: ::String
      attr_accessor arn: ::String
      attr_accessor identity_management_type: ("SAML" | "CONNECT_MANAGED" | "EXISTING_DIRECTORY")
      attr_accessor instance_alias: ::String
      attr_accessor created_time: ::Time
      attr_accessor service_role: ::String
      attr_accessor instance_status: ("CREATION_IN_PROGRESS" | "ACTIVE" | "CREATION_FAILED")
      attr_accessor status_reason: Types::InstanceStatusReason
      attr_accessor inbound_calls_enabled: bool
      attr_accessor outbound_calls_enabled: bool
      attr_accessor instance_access_url: ::String
      attr_accessor tags: ::Hash[::String, ::String]
      SENSITIVE: [:instance_alias]
    end

    class InstanceStatusReason
      attr_accessor message: ::String
      SENSITIVE: []
    end

    class InstanceStorageConfig
      attr_accessor association_id: ::String
      attr_accessor storage_type: ("S3" | "KINESIS_VIDEO_STREAM" | "KINESIS_STREAM" | "KINESIS_FIREHOSE")
      attr_accessor s3_config: Types::S3Config
      attr_accessor kinesis_video_stream_config: Types::KinesisVideoStreamConfig
      attr_accessor kinesis_stream_config: Types::KinesisStreamConfig
      attr_accessor kinesis_firehose_config: Types::KinesisFirehoseConfig
      SENSITIVE: []
    end

    class InstanceSummary
      attr_accessor id: ::String
      attr_accessor arn: ::String
      attr_accessor identity_management_type: ("SAML" | "CONNECT_MANAGED" | "EXISTING_DIRECTORY")
      attr_accessor instance_alias: ::String
      attr_accessor created_time: ::Time
      attr_accessor service_role: ::String
      attr_accessor instance_status: ("CREATION_IN_PROGRESS" | "ACTIVE" | "CREATION_FAILED")
      attr_accessor inbound_calls_enabled: bool
      attr_accessor outbound_calls_enabled: bool
      attr_accessor instance_access_url: ::String
      SENSITIVE: [:instance_alias]
    end

    class IntegrationAssociationSummary
      attr_accessor integration_association_id: ::String
      attr_accessor integration_association_arn: ::String
      attr_accessor instance_id: ::String
      attr_accessor integration_type: ("EVENT" | "VOICE_ID" | "PINPOINT_APP" | "WISDOM_ASSISTANT" | "WISDOM_KNOWLEDGE_BASE" | "WISDOM_QUICK_RESPONSES" | "Q_MESSAGE_TEMPLATES" | "CASES_DOMAIN" | "APPLICATION" | "FILE_SCANNER" | "SES_IDENTITY" | "ANALYTICS_CONNECTOR" | "CALL_TRANSFER_CONNECTOR" | "COGNITO_USER_POOL")
      attr_accessor integration_arn: ::String
      attr_accessor source_application_url: ::String
      attr_accessor source_application_name: ::String
      attr_accessor source_type: ("SALESFORCE" | "ZENDESK" | "CASES")
      SENSITIVE: []
    end

    class InternalServiceException
      attr_accessor message: ::String
      SENSITIVE: []
    end

    class IntervalDetails
      attr_accessor time_zone: ::String
      attr_accessor interval_period: ("FIFTEEN_MIN" | "THIRTY_MIN" | "HOUR" | "DAY" | "WEEK" | "TOTAL")
      SENSITIVE: []
    end

    class InvalidContactFlowException
      attr_accessor problems: ::Array[Types::ProblemDetail]
      SENSITIVE: []
    end

    class InvalidContactFlowModuleException
      attr_accessor problems: ::Array[Types::ProblemDetail]
      SENSITIVE: []
    end

    class InvalidParameterException
      attr_accessor message: ::String
      SENSITIVE: []
    end

    class InvalidRequestException
      attr_accessor message: ::String
      attr_accessor reason: Types::InvalidRequestExceptionReason
      SENSITIVE: []
    end

    class InvalidRequestExceptionReason
      attr_accessor attached_file_invalid_request_exception_reason: ("INVALID_FILE_SIZE" | "INVALID_FILE_TYPE" | "INVALID_FILE_NAME")
      attr_accessor unknown: untyped
      SENSITIVE: []

      class AttachedFileInvalidRequestExceptionReason < InvalidRequestExceptionReason
      end
      class Unknown < InvalidRequestExceptionReason
      end
    end

    class InvisibleFieldInfo
      attr_accessor id: Types::TaskTemplateFieldIdentifier
      SENSITIVE: []
    end

    class KinesisFirehoseConfig
      attr_accessor firehose_arn: ::String
      SENSITIVE: []
    end

    class KinesisStreamConfig
      attr_accessor stream_arn: ::String
      SENSITIVE: []
    end

    class KinesisVideoStreamConfig
      attr_accessor prefix: ::String
      attr_accessor retention_period_hours: ::Integer
      attr_accessor encryption_config: Types::EncryptionConfig
      SENSITIVE: []
    end

    class LexBot
      attr_accessor name: ::String
      attr_accessor lex_region: ::String
      SENSITIVE: []
    end

    class LexBotConfig
      attr_accessor lex_bot: Types::LexBot
      attr_accessor lex_v2_bot: Types::LexV2Bot
      SENSITIVE: []
    end

    class LexV2Bot
      attr_accessor alias_arn: ::String
      SENSITIVE: []
    end

    class LimitExceededException
      attr_accessor message: ::String
      SENSITIVE: []
    end

    class ListAgentStatusRequest
      attr_accessor instance_id: ::String
      attr_accessor next_token: ::String
      attr_accessor max_results: ::Integer
      attr_accessor agent_status_types: ::Array[("ROUTABLE" | "CUSTOM" | "OFFLINE")]
      SENSITIVE: []
    end

    class ListAgentStatusResponse
      attr_accessor next_token: ::String
      attr_accessor agent_status_summary_list: ::Array[Types::AgentStatusSummary]
      SENSITIVE: []
    end

    class ListAnalyticsDataAssociationsRequest
      attr_accessor instance_id: ::String
      attr_accessor data_set_id: ::String
      attr_accessor next_token: ::String
      attr_accessor max_results: ::Integer
      SENSITIVE: []
    end

    class ListAnalyticsDataAssociationsResponse
      attr_accessor results: ::Array[Types::AnalyticsDataAssociationResult]
      attr_accessor next_token: ::String
      SENSITIVE: []
    end

    class ListApprovedOriginsRequest
      attr_accessor instance_id: ::String
      attr_accessor next_token: ::String
      attr_accessor max_results: ::Integer
      SENSITIVE: []
    end

    class ListApprovedOriginsResponse
      attr_accessor origins: ::Array[::String]
      attr_accessor next_token: ::String
      SENSITIVE: []
    end

    class ListAssociatedContactsRequest
      attr_accessor instance_id: ::String
      attr_accessor contact_id: ::String
      attr_accessor max_results: ::Integer
      attr_accessor next_token: ::String
      SENSITIVE: []
    end

    class ListAssociatedContactsResponse
      attr_accessor contact_summary_list: ::Array[Types::AssociatedContactSummary]
      attr_accessor next_token: ::String
      SENSITIVE: []
    end

    class ListAuthenticationProfilesRequest
      attr_accessor instance_id: ::String
      attr_accessor max_results: ::Integer
      attr_accessor next_token: ::String
      SENSITIVE: []
    end

    class ListAuthenticationProfilesResponse
      attr_accessor authentication_profile_summary_list: ::Array[Types::AuthenticationProfileSummary]
      attr_accessor next_token: ::String
      SENSITIVE: []
    end

    class ListBotsRequest
      attr_accessor instance_id: ::String
      attr_accessor next_token: ::String
      attr_accessor max_results: ::Integer
      attr_accessor lex_version: ("V1" | "V2")
      SENSITIVE: []
    end

    class ListBotsResponse
      attr_accessor lex_bots: ::Array[Types::LexBotConfig]
      attr_accessor next_token: ::String
      SENSITIVE: []
    end

    class ListCondition
      attr_accessor target_list_type: ("PROFICIENCIES")
      attr_accessor conditions: ::Array[Types::Condition]
      SENSITIVE: []
    end

    class ListContactEvaluationsRequest
      attr_accessor instance_id: ::String
      attr_accessor contact_id: ::String
      attr_accessor next_token: ::String
      SENSITIVE: []
    end

    class ListContactEvaluationsResponse
      attr_accessor evaluation_summary_list: ::Array[Types::EvaluationSummary]
      attr_accessor next_token: ::String
      SENSITIVE: []
    end

    class ListContactFlowModulesRequest
      attr_accessor instance_id: ::String
      attr_accessor next_token: ::String
      attr_accessor max_results: ::Integer
      attr_accessor contact_flow_module_state: ("ACTIVE" | "ARCHIVED")
      SENSITIVE: []
    end

    class ListContactFlowModulesResponse
      attr_accessor contact_flow_modules_summary_list: ::Array[Types::ContactFlowModuleSummary]
      attr_accessor next_token: ::String
      SENSITIVE: []
    end

    class ListContactFlowVersionsRequest
      attr_accessor instance_id: ::String
      attr_accessor contact_flow_id: ::String
      attr_accessor next_token: ::String
      attr_accessor max_results: ::Integer
      SENSITIVE: []
    end

    class ListContactFlowVersionsResponse
      attr_accessor contact_flow_version_summary_list: ::Array[Types::ContactFlowVersionSummary]
      attr_accessor next_token: ::String
      SENSITIVE: []
    end

    class ListContactFlowsRequest
      attr_accessor instance_id: ::String
      attr_accessor contact_flow_types: ::Array[("CONTACT_FLOW" | "CUSTOMER_QUEUE" | "CUSTOMER_HOLD" | "CUSTOMER_WHISPER" | "AGENT_HOLD" | "AGENT_WHISPER" | "OUTBOUND_WHISPER" | "AGENT_TRANSFER" | "QUEUE_TRANSFER")]
      attr_accessor next_token: ::String
      attr_accessor max_results: ::Integer
      SENSITIVE: []
    end

    class ListContactFlowsResponse
      attr_accessor contact_flow_summary_list: ::Array[Types::ContactFlowSummary]
      attr_accessor next_token: ::String
      SENSITIVE: []
    end

    class ListContactReferencesRequest
      attr_accessor instance_id: ::String
      attr_accessor contact_id: ::String
      attr_accessor reference_types: ::Array[("URL" | "ATTACHMENT" | "CONTACT_ANALYSIS" | "NUMBER" | "STRING" | "DATE" | "EMAIL" | "EMAIL_MESSAGE")]
      attr_accessor next_token: ::String
      SENSITIVE: []
    end

    class ListContactReferencesResponse
      attr_accessor reference_summary_list: ::Array[Types::ReferenceSummary]
      attr_accessor next_token: ::String
      SENSITIVE: []
    end

    class ListDefaultVocabulariesRequest
      attr_accessor instance_id: ::String
      attr_accessor language_code: ("ar-AE" | "de-CH" | "de-DE" | "en-AB" | "en-AU" | "en-GB" | "en-IE" | "en-IN" | "en-US" | "en-WL" | "es-ES" | "es-US" | "fr-CA" | "fr-FR" | "hi-IN" | "it-IT" | "ja-JP" | "ko-KR" | "pt-BR" | "pt-PT" | "zh-CN" | "en-NZ" | "en-ZA" | "ca-ES" | "da-DK" | "fi-FI" | "id-ID" | "ms-MY" | "nl-NL" | "no-NO" | "pl-PL" | "sv-SE" | "tl-PH")
      attr_accessor max_results: ::Integer
      attr_accessor next_token: ::String
      SENSITIVE: []
    end

    class ListDefaultVocabulariesResponse
      attr_accessor default_vocabulary_list: ::Array[Types::DefaultVocabulary]
      attr_accessor next_token: ::String
      SENSITIVE: []
    end

    class ListEvaluationFormVersionsRequest
      attr_accessor instance_id: ::String
      attr_accessor evaluation_form_id: ::String
      attr_accessor max_results: ::Integer
      attr_accessor next_token: ::String
      SENSITIVE: []
    end

    class ListEvaluationFormVersionsResponse
      attr_accessor evaluation_form_version_summary_list: ::Array[Types::EvaluationFormVersionSummary]
      attr_accessor next_token: ::String
      SENSITIVE: []
    end

    class ListEvaluationFormsRequest
      attr_accessor instance_id: ::String
      attr_accessor max_results: ::Integer
      attr_accessor next_token: ::String
      SENSITIVE: []
    end

    class ListEvaluationFormsResponse
      attr_accessor evaluation_form_summary_list: ::Array[Types::EvaluationFormSummary]
      attr_accessor next_token: ::String
      SENSITIVE: []
    end

    class ListFlowAssociationsRequest
      attr_accessor instance_id: ::String
      attr_accessor resource_type: ("WHATSAPP_MESSAGING_PHONE_NUMBER" | "VOICE_PHONE_NUMBER" | "INBOUND_EMAIL" | "OUTBOUND_EMAIL" | "ANALYTICS_CONNECTOR")
      attr_accessor next_token: ::String
      attr_accessor max_results: ::Integer
      SENSITIVE: []
    end

    class ListFlowAssociationsResponse
      attr_accessor flow_association_summary_list: ::Array[Types::FlowAssociationSummary]
      attr_accessor next_token: ::String
      SENSITIVE: []
    end

    class ListHoursOfOperationOverridesRequest
      attr_accessor instance_id: ::String
      attr_accessor hours_of_operation_id: ::String
      attr_accessor next_token: ::String
      attr_accessor max_results: ::Integer
      SENSITIVE: []
    end

    class ListHoursOfOperationOverridesResponse
      attr_accessor next_token: ::String
      attr_accessor hours_of_operation_override_list: ::Array[Types::HoursOfOperationOverride]
      attr_accessor last_modified_region: ::String
      attr_accessor last_modified_time: ::Time
      SENSITIVE: []
    end

    class ListHoursOfOperationsRequest
      attr_accessor instance_id: ::String
      attr_accessor next_token: ::String
      attr_accessor max_results: ::Integer
      SENSITIVE: []
    end

    class ListHoursOfOperationsResponse
      attr_accessor hours_of_operation_summary_list: ::Array[Types::HoursOfOperationSummary]
      attr_accessor next_token: ::String
      SENSITIVE: []
    end

    class ListInstanceAttributesRequest
      attr_accessor instance_id: ::String
      attr_accessor next_token: ::String
      attr_accessor max_results: ::Integer
      SENSITIVE: []
    end

    class ListInstanceAttributesResponse
      attr_accessor attributes: ::Array[Types::Attribute]
      attr_accessor next_token: ::String
      SENSITIVE: []
    end

    class ListInstanceStorageConfigsRequest
      attr_accessor instance_id: ::String
      attr_accessor resource_type: ("CHAT_TRANSCRIPTS" | "CALL_RECORDINGS" | "SCHEDULED_REPORTS" | "MEDIA_STREAMS" | "CONTACT_TRACE_RECORDS" | "AGENT_EVENTS" | "REAL_TIME_CONTACT_ANALYSIS_SEGMENTS" | "ATTACHMENTS" | "CONTACT_EVALUATIONS" | "SCREEN_RECORDINGS" | "REAL_TIME_CONTACT_ANALYSIS_CHAT_SEGMENTS" | "REAL_TIME_CONTACT_ANALYSIS_VOICE_SEGMENTS" | "EMAIL_MESSAGES")
      attr_accessor next_token: ::String
      attr_accessor max_results: ::Integer
      SENSITIVE: []
    end

    class ListInstanceStorageConfigsResponse
      attr_accessor storage_configs: ::Array[Types::InstanceStorageConfig]
      attr_accessor next_token: ::String
      SENSITIVE: []
    end

    class ListInstancesRequest
      attr_accessor next_token: ::String
      attr_accessor max_results: ::Integer
      SENSITIVE: []
    end

    class ListInstancesResponse
      attr_accessor instance_summary_list: ::Array[Types::InstanceSummary]
      attr_accessor next_token: ::String
      SENSITIVE: []
    end

    class ListIntegrationAssociationsRequest
      attr_accessor instance_id: ::String
      attr_accessor integration_type: ("EVENT" | "VOICE_ID" | "PINPOINT_APP" | "WISDOM_ASSISTANT" | "WISDOM_KNOWLEDGE_BASE" | "WISDOM_QUICK_RESPONSES" | "Q_MESSAGE_TEMPLATES" | "CASES_DOMAIN" | "APPLICATION" | "FILE_SCANNER" | "SES_IDENTITY" | "ANALYTICS_CONNECTOR" | "CALL_TRANSFER_CONNECTOR" | "COGNITO_USER_POOL")
      attr_accessor next_token: ::String
      attr_accessor max_results: ::Integer
      attr_accessor integration_arn: ::String
      SENSITIVE: []
    end

    class ListIntegrationAssociationsResponse
      attr_accessor integration_association_summary_list: ::Array[Types::IntegrationAssociationSummary]
      attr_accessor next_token: ::String
      SENSITIVE: []
    end

    class ListLambdaFunctionsRequest
      attr_accessor instance_id: ::String
      attr_accessor next_token: ::String
      attr_accessor max_results: ::Integer
      SENSITIVE: []
    end

    class ListLambdaFunctionsResponse
      attr_accessor lambda_functions: ::Array[::String]
      attr_accessor next_token: ::String
      SENSITIVE: []
    end

    class ListLexBotsRequest
      attr_accessor instance_id: ::String
      attr_accessor next_token: ::String
      attr_accessor max_results: ::Integer
      SENSITIVE: []
    end

    class ListLexBotsResponse
      attr_accessor lex_bots: ::Array[Types::LexBot]
      attr_accessor next_token: ::String
      SENSITIVE: []
    end

    class ListPhoneNumbersRequest
      attr_accessor instance_id: ::String
      attr_accessor phone_number_types: ::Array[("TOLL_FREE" | "DID" | "UIFN" | "SHARED" | "THIRD_PARTY_TF" | "THIRD_PARTY_DID" | "SHORT_CODE")]
      attr_accessor phone_number_country_codes: ::Array[("AF" | "AL" | "DZ" | "AS" | "AD" | "AO" | "AI" | "AQ" | "AG" | "AR" | "AM" | "AW" | "AU" | "AT" | "AZ" | "BS" | "BH" | "BD" | "BB" | "BY" | "BE" | "BZ" | "BJ" | "BM" | "BT" | "BO" | "BA" | "BW" | "BR" | "IO" | "VG" | "BN" | "BG" | "BF" | "BI" | "KH" | "CM" | "CA" | "CV" | "KY" | "CF" | "TD" | "CL" | "CN" | "CX" | "CC" | "CO" | "KM" | "CK" | "CR" | "HR" | "CU" | "CW" | "CY" | "CZ" | "CD" | "DK" | "DJ" | "DM" | "DO" | "TL" | "EC" | "EG" | "SV" | "GQ" | "ER" | "EE" | "ET" | "FK" | "FO" | "FJ" | "FI" | "FR" | "PF" | "GA" | "GM" | "GE" | "DE" | "GH" | "GI" | "GR" | "GL" | "GD" | "GU" | "GT" | "GG" | "GN" | "GW" | "GY" | "HT" | "HN" | "HK" | "HU" | "IS" | "IN" | "ID" | "IR" | "IQ" | "IE" | "IM" | "IL" | "IT" | "CI" | "JM" | "JP" | "JE" | "JO" | "KZ" | "KE" | "KI" | "KW" | "KG" | "LA" | "LV" | "LB" | "LS" | "LR" | "LY" | "LI" | "LT" | "LU" | "MO" | "MK" | "MG" | "MW" | "MY" | "MV" | "ML" | "MT" | "MH" | "MR" | "MU" | "YT" | "MX" | "FM" | "MD" | "MC" | "MN" | "ME" | "MS" | "MA" | "MZ" | "MM" | "NA" | "NR" | "NP" | "NL" | "AN" | "NC" | "NZ" | "NI" | "NE" | "NG" | "NU" | "KP" | "MP" | "NO" | "OM" | "PK" | "PW" | "PA" | "PG" | "PY" | "PE" | "PH" | "PN" | "PL" | "PT" | "PR" | "QA" | "CG" | "RE" | "RO" | "RU" | "RW" | "BL" | "SH" | "KN" | "LC" | "MF" | "PM" | "VC" | "WS" | "SM" | "ST" | "SA" | "SN" | "RS" | "SC" | "SL" | "SG" | "SX" | "SK" | "SI" | "SB" | "SO" | "ZA" | "KR" | "ES" | "LK" | "SD" | "SR" | "SJ" | "SZ" | "SE" | "CH" | "SY" | "TW" | "TJ" | "TZ" | "TH" | "TG" | "TK" | "TO" | "TT" | "TN" | "TR" | "TM" | "TC" | "TV" | "VI" | "UG" | "UA" | "AE" | "GB" | "US" | "UY" | "UZ" | "VU" | "VA" | "VE" | "VN" | "WF" | "EH" | "YE" | "ZM" | "ZW")]
      attr_accessor next_token: ::String
      attr_accessor max_results: ::Integer
      SENSITIVE: []
    end

    class ListPhoneNumbersResponse
      attr_accessor phone_number_summary_list: ::Array[Types::PhoneNumberSummary]
      attr_accessor next_token: ::String
      SENSITIVE: []
    end

    class ListPhoneNumbersSummary
      attr_accessor phone_number_id: ::String
      attr_accessor phone_number_arn: ::String
      attr_accessor phone_number: ::String
      attr_accessor phone_number_country_code: ("AF" | "AL" | "DZ" | "AS" | "AD" | "AO" | "AI" | "AQ" | "AG" | "AR" | "AM" | "AW" | "AU" | "AT" | "AZ" | "BS" | "BH" | "BD" | "BB" | "BY" | "BE" | "BZ" | "BJ" | "BM" | "BT" | "BO" | "BA" | "BW" | "BR" | "IO" | "VG" | "BN" | "BG" | "BF" | "BI" | "KH" | "CM" | "CA" | "CV" | "KY" | "CF" | "TD" | "CL" | "CN" | "CX" | "CC" | "CO" | "KM" | "CK" | "CR" | "HR" | "CU" | "CW" | "CY" | "CZ" | "CD" | "DK" | "DJ" | "DM" | "DO" | "TL" | "EC" | "EG" | "SV" | "GQ" | "ER" | "EE" | "ET" | "FK" | "FO" | "FJ" | "FI" | "FR" | "PF" | "GA" | "GM" | "GE" | "DE" | "GH" | "GI" | "GR" | "GL" | "GD" | "GU" | "GT" | "GG" | "GN" | "GW" | "GY" | "HT" | "HN" | "HK" | "HU" | "IS" | "IN" | "ID" | "IR" | "IQ" | "IE" | "IM" | "IL" | "IT" | "CI" | "JM" | "JP" | "JE" | "JO" | "KZ" | "KE" | "KI" | "KW" | "KG" | "LA" | "LV" | "LB" | "LS" | "LR" | "LY" | "LI" | "LT" | "LU" | "MO" | "MK" | "MG" | "MW" | "MY" | "MV" | "ML" | "MT" | "MH" | "MR" | "MU" | "YT" | "MX" | "FM" | "MD" | "MC" | "MN" | "ME" | "MS" | "MA" | "MZ" | "MM" | "NA" | "NR" | "NP" | "NL" | "AN" | "NC" | "NZ" | "NI" | "NE" | "NG" | "NU" | "KP" | "MP" | "NO" | "OM" | "PK" | "PW" | "PA" | "PG" | "PY" | "PE" | "PH" | "PN" | "PL" | "PT" | "PR" | "QA" | "CG" | "RE" | "RO" | "RU" | "RW" | "BL" | "SH" | "KN" | "LC" | "MF" | "PM" | "VC" | "WS" | "SM" | "ST" | "SA" | "SN" | "RS" | "SC" | "SL" | "SG" | "SX" | "SK" | "SI" | "SB" | "SO" | "ZA" | "KR" | "ES" | "LK" | "SD" | "SR" | "SJ" | "SZ" | "SE" | "CH" | "SY" | "TW" | "TJ" | "TZ" | "TH" | "TG" | "TK" | "TO" | "TT" | "TN" | "TR" | "TM" | "TC" | "TV" | "VI" | "UG" | "UA" | "AE" | "GB" | "US" | "UY" | "UZ" | "VU" | "VA" | "VE" | "VN" | "WF" | "EH" | "YE" | "ZM" | "ZW")
      attr_accessor phone_number_type: ("TOLL_FREE" | "DID" | "UIFN" | "SHARED" | "THIRD_PARTY_TF" | "THIRD_PARTY_DID" | "SHORT_CODE")
      attr_accessor target_arn: ::String
      attr_accessor instance_id: ::String
      attr_accessor phone_number_description: ::String
      attr_accessor source_phone_number_arn: ::String
      SENSITIVE: []
    end

    class ListPhoneNumbersV2Request
      attr_accessor target_arn: ::String
      attr_accessor instance_id: ::String
      attr_accessor max_results: ::Integer
      attr_accessor next_token: ::String
      attr_accessor phone_number_country_codes: ::Array[("AF" | "AL" | "DZ" | "AS" | "AD" | "AO" | "AI" | "AQ" | "AG" | "AR" | "AM" | "AW" | "AU" | "AT" | "AZ" | "BS" | "BH" | "BD" | "BB" | "BY" | "BE" | "BZ" | "BJ" | "BM" | "BT" | "BO" | "BA" | "BW" | "BR" | "IO" | "VG" | "BN" | "BG" | "BF" | "BI" | "KH" | "CM" | "CA" | "CV" | "KY" | "CF" | "TD" | "CL" | "CN" | "CX" | "CC" | "CO" | "KM" | "CK" | "CR" | "HR" | "CU" | "CW" | "CY" | "CZ" | "CD" | "DK" | "DJ" | "DM" | "DO" | "TL" | "EC" | "EG" | "SV" | "GQ" | "ER" | "EE" | "ET" | "FK" | "FO" | "FJ" | "FI" | "FR" | "PF" | "GA" | "GM" | "GE" | "DE" | "GH" | "GI" | "GR" | "GL" | "GD" | "GU" | "GT" | "GG" | "GN" | "GW" | "GY" | "HT" | "HN" | "HK" | "HU" | "IS" | "IN" | "ID" | "IR" | "IQ" | "IE" | "IM" | "IL" | "IT" | "CI" | "JM" | "JP" | "JE" | "JO" | "KZ" | "KE" | "KI" | "KW" | "KG" | "LA" | "LV" | "LB" | "LS" | "LR" | "LY" | "LI" | "LT" | "LU" | "MO" | "MK" | "MG" | "MW" | "MY" | "MV" | "ML" | "MT" | "MH" | "MR" | "MU" | "YT" | "MX" | "FM" | "MD" | "MC" | "MN" | "ME" | "MS" | "MA" | "MZ" | "MM" | "NA" | "NR" | "NP" | "NL" | "AN" | "NC" | "NZ" | "NI" | "NE" | "NG" | "NU" | "KP" | "MP" | "NO" | "OM" | "PK" | "PW" | "PA" | "PG" | "PY" | "PE" | "PH" | "PN" | "PL" | "PT" | "PR" | "QA" | "CG" | "RE" | "RO" | "RU" | "RW" | "BL" | "SH" | "KN" | "LC" | "MF" | "PM" | "VC" | "WS" | "SM" | "ST" | "SA" | "SN" | "RS" | "SC" | "SL" | "SG" | "SX" | "SK" | "SI" | "SB" | "SO" | "ZA" | "KR" | "ES" | "LK" | "SD" | "SR" | "SJ" | "SZ" | "SE" | "CH" | "SY" | "TW" | "TJ" | "TZ" | "TH" | "TG" | "TK" | "TO" | "TT" | "TN" | "TR" | "TM" | "TC" | "TV" | "VI" | "UG" | "UA" | "AE" | "GB" | "US" | "UY" | "UZ" | "VU" | "VA" | "VE" | "VN" | "WF" | "EH" | "YE" | "ZM" | "ZW")]
      attr_accessor phone_number_types: ::Array[("TOLL_FREE" | "DID" | "UIFN" | "SHARED" | "THIRD_PARTY_TF" | "THIRD_PARTY_DID" | "SHORT_CODE")]
      attr_accessor phone_number_prefix: ::String
      SENSITIVE: []
    end

    class ListPhoneNumbersV2Response
      attr_accessor next_token: ::String
      attr_accessor list_phone_numbers_summary_list: ::Array[Types::ListPhoneNumbersSummary]
      SENSITIVE: []
    end

    class ListPredefinedAttributesRequest
      attr_accessor instance_id: ::String
      attr_accessor next_token: ::String
      attr_accessor max_results: ::Integer
      SENSITIVE: []
    end

    class ListPredefinedAttributesResponse
      attr_accessor next_token: ::String
      attr_accessor predefined_attribute_summary_list: ::Array[Types::PredefinedAttributeSummary]
      SENSITIVE: []
    end

    class ListPromptsRequest
      attr_accessor instance_id: ::String
      attr_accessor next_token: ::String
      attr_accessor max_results: ::Integer
      SENSITIVE: []
    end

    class ListPromptsResponse
      attr_accessor prompt_summary_list: ::Array[Types::PromptSummary]
      attr_accessor next_token: ::String
      SENSITIVE: []
    end

    class ListQueueQuickConnectsRequest
      attr_accessor instance_id: ::String
      attr_accessor queue_id: ::String
      attr_accessor next_token: ::String
      attr_accessor max_results: ::Integer
      SENSITIVE: []
    end

    class ListQueueQuickConnectsResponse
      attr_accessor next_token: ::String
      attr_accessor quick_connect_summary_list: ::Array[Types::QuickConnectSummary]
      attr_accessor last_modified_time: ::Time
      attr_accessor last_modified_region: ::String
      SENSITIVE: []
    end

    class ListQueuesRequest
      attr_accessor instance_id: ::String
      attr_accessor queue_types: ::Array[("STANDARD" | "AGENT")]
      attr_accessor next_token: ::String
      attr_accessor max_results: ::Integer
      SENSITIVE: []
    end

    class ListQueuesResponse
      attr_accessor queue_summary_list: ::Array[Types::QueueSummary]
      attr_accessor next_token: ::String
      SENSITIVE: []
    end

    class ListQuickConnectsRequest
      attr_accessor instance_id: ::String
      attr_accessor next_token: ::String
      attr_accessor max_results: ::Integer
      attr_accessor quick_connect_types: ::Array[("USER" | "QUEUE" | "PHONE_NUMBER")]
      SENSITIVE: []
    end

    class ListQuickConnectsResponse
      attr_accessor quick_connect_summary_list: ::Array[Types::QuickConnectSummary]
      attr_accessor next_token: ::String
      SENSITIVE: []
    end

    class ListRealtimeContactAnalysisSegmentsV2Request
      attr_accessor instance_id: ::String
      attr_accessor contact_id: ::String
      attr_accessor max_results: ::Integer
      attr_accessor next_token: ::String
      attr_accessor output_type: ("Raw" | "Redacted")
      attr_accessor segment_types: ::Array[("Transcript" | "Categories" | "Issues" | "Event" | "Attachments" | "PostContactSummary")]
      SENSITIVE: []
    end

    class ListRealtimeContactAnalysisSegmentsV2Response
      attr_accessor channel: ("VOICE" | "CHAT")
      attr_accessor status: ("IN_PROGRESS" | "FAILED" | "COMPLETED")
      attr_accessor segments: ::Array[Types::RealtimeContactAnalysisSegment]
      attr_accessor next_token: ::String
      SENSITIVE: []
    end

    class ListRoutingProfileQueuesRequest
      attr_accessor instance_id: ::String
      attr_accessor routing_profile_id: ::String
      attr_accessor next_token: ::String
      attr_accessor max_results: ::Integer
      SENSITIVE: []
    end

    class ListRoutingProfileQueuesResponse
      attr_accessor next_token: ::String
      attr_accessor routing_profile_queue_config_summary_list: ::Array[Types::RoutingProfileQueueConfigSummary]
      attr_accessor last_modified_time: ::Time
      attr_accessor last_modified_region: ::String
      SENSITIVE: []
    end

    class ListRoutingProfilesRequest
      attr_accessor instance_id: ::String
      attr_accessor next_token: ::String
      attr_accessor max_results: ::Integer
      SENSITIVE: []
    end

    class ListRoutingProfilesResponse
      attr_accessor routing_profile_summary_list: ::Array[Types::RoutingProfileSummary]
      attr_accessor next_token: ::String
      SENSITIVE: []
    end

    class ListRulesRequest
      attr_accessor instance_id: ::String
      attr_accessor publish_status: ("DRAFT" | "PUBLISHED")
      attr_accessor event_source_name: ("OnPostCallAnalysisAvailable" | "OnRealTimeCallAnalysisAvailable" | "OnRealTimeChatAnalysisAvailable" | "OnPostChatAnalysisAvailable" | "OnZendeskTicketCreate" | "OnZendeskTicketStatusUpdate" | "OnSalesforceCaseCreate" | "OnContactEvaluationSubmit" | "OnMetricDataUpdate" | "OnCaseCreate" | "OnCaseUpdate")
      attr_accessor max_results: ::Integer
      attr_accessor next_token: ::String
      SENSITIVE: []
    end

    class ListRulesResponse
      attr_accessor rule_summary_list: ::Array[Types::RuleSummary]
      attr_accessor next_token: ::String
      SENSITIVE: []
    end

    class ListSecurityKeysRequest
      attr_accessor instance_id: ::String
      attr_accessor next_token: ::String
      attr_accessor max_results: ::Integer
      SENSITIVE: []
    end

    class ListSecurityKeysResponse
      attr_accessor security_keys: ::Array[Types::SecurityKey]
      attr_accessor next_token: ::String
      SENSITIVE: []
    end

    class ListSecurityProfileApplicationsRequest
      attr_accessor security_profile_id: ::String
      attr_accessor instance_id: ::String
      attr_accessor next_token: ::String
      attr_accessor max_results: ::Integer
      SENSITIVE: []
    end

    class ListSecurityProfileApplicationsResponse
      attr_accessor applications: ::Array[Types::Application]
      attr_accessor next_token: ::String
      attr_accessor last_modified_time: ::Time
      attr_accessor last_modified_region: ::String
      SENSITIVE: []
    end

    class ListSecurityProfilePermissionsRequest
      attr_accessor security_profile_id: ::String
      attr_accessor instance_id: ::String
      attr_accessor next_token: ::String
      attr_accessor max_results: ::Integer
      SENSITIVE: []
    end

    class ListSecurityProfilePermissionsResponse
      attr_accessor permissions: ::Array[::String]
      attr_accessor next_token: ::String
      attr_accessor last_modified_time: ::Time
      attr_accessor last_modified_region: ::String
      SENSITIVE: []
    end

    class ListSecurityProfilesRequest
      attr_accessor instance_id: ::String
      attr_accessor next_token: ::String
      attr_accessor max_results: ::Integer
      SENSITIVE: []
    end

    class ListSecurityProfilesResponse
      attr_accessor security_profile_summary_list: ::Array[Types::SecurityProfileSummary]
      attr_accessor next_token: ::String
      SENSITIVE: []
    end

    class ListTagsForResourceRequest
      attr_accessor resource_arn: ::String
      SENSITIVE: []
    end

    class ListTagsForResourceResponse
      attr_accessor tags: ::Hash[::String, ::String]
      SENSITIVE: []
    end

    class ListTaskTemplatesRequest
      attr_accessor instance_id: ::String
      attr_accessor next_token: ::String
      attr_accessor max_results: ::Integer
      attr_accessor status: ("ACTIVE" | "INACTIVE")
      attr_accessor name: ::String
      SENSITIVE: []
    end

    class ListTaskTemplatesResponse
      attr_accessor task_templates: ::Array[Types::TaskTemplateMetadata]
      attr_accessor next_token: ::String
      SENSITIVE: []
    end

    class ListTrafficDistributionGroupUsersRequest
      attr_accessor traffic_distribution_group_id: ::String
      attr_accessor max_results: ::Integer
      attr_accessor next_token: ::String
      SENSITIVE: []
    end

    class ListTrafficDistributionGroupUsersResponse
      attr_accessor next_token: ::String
      attr_accessor traffic_distribution_group_user_summary_list: ::Array[Types::TrafficDistributionGroupUserSummary]
      SENSITIVE: []
    end

    class ListTrafficDistributionGroupsRequest
      attr_accessor max_results: ::Integer
      attr_accessor next_token: ::String
      attr_accessor instance_id: ::String
      SENSITIVE: []
    end

    class ListTrafficDistributionGroupsResponse
      attr_accessor next_token: ::String
      attr_accessor traffic_distribution_group_summary_list: ::Array[Types::TrafficDistributionGroupSummary]
      SENSITIVE: []
    end

    class ListUseCasesRequest
      attr_accessor instance_id: ::String
      attr_accessor integration_association_id: ::String
      attr_accessor next_token: ::String
      attr_accessor max_results: ::Integer
      SENSITIVE: []
    end

    class ListUseCasesResponse
      attr_accessor use_case_summary_list: ::Array[Types::UseCase]
      attr_accessor next_token: ::String
      SENSITIVE: []
    end

    class ListUserHierarchyGroupsRequest
      attr_accessor instance_id: ::String
      attr_accessor next_token: ::String
      attr_accessor max_results: ::Integer
      SENSITIVE: []
    end

    class ListUserHierarchyGroupsResponse
      attr_accessor user_hierarchy_group_summary_list: ::Array[Types::HierarchyGroupSummary]
      attr_accessor next_token: ::String
      SENSITIVE: []
    end

    class ListUserProficienciesRequest
      attr_accessor instance_id: ::String
      attr_accessor user_id: ::String
      attr_accessor next_token: ::String
      attr_accessor max_results: ::Integer
      SENSITIVE: []
    end

    class ListUserProficienciesResponse
      attr_accessor next_token: ::String
      attr_accessor user_proficiency_list: ::Array[Types::UserProficiency]
      attr_accessor last_modified_time: ::Time
      attr_accessor last_modified_region: ::String
      SENSITIVE: []
    end

    class ListUsersRequest
      attr_accessor instance_id: ::String
      attr_accessor next_token: ::String
      attr_accessor max_results: ::Integer
      SENSITIVE: []
    end

    class ListUsersResponse
      attr_accessor user_summary_list: ::Array[Types::UserSummary]
      attr_accessor next_token: ::String
      SENSITIVE: []
    end

    class ListViewVersionsRequest
      attr_accessor instance_id: ::String
      attr_accessor view_id: ::String
      attr_accessor next_token: ::String
      attr_accessor max_results: ::Integer
      SENSITIVE: []
    end

    class ListViewVersionsResponse
      attr_accessor view_version_summary_list: ::Array[Types::ViewVersionSummary]
      attr_accessor next_token: ::String
      SENSITIVE: []
    end

    class ListViewsRequest
      attr_accessor instance_id: ::String
      attr_accessor type: ("CUSTOMER_MANAGED" | "AWS_MANAGED")
      attr_accessor next_token: ::String
      attr_accessor max_results: ::Integer
      SENSITIVE: []
    end

    class ListViewsResponse
      attr_accessor views_summary_list: ::Array[Types::ViewSummary]
      attr_accessor next_token: ::String
      SENSITIVE: []
    end

    class MatchCriteria
      attr_accessor agents_criteria: Types::AgentsCriteria
      SENSITIVE: []
    end

    class MaximumResultReturnedException
      attr_accessor message: ::String
      SENSITIVE: []
    end

    class MediaConcurrency
      attr_accessor channel: ("VOICE" | "CHAT" | "TASK" | "EMAIL")
      attr_accessor concurrency: ::Integer
      attr_accessor cross_channel_behavior: Types::CrossChannelBehavior
      SENSITIVE: []
    end

    class MediaPlacement
      attr_accessor audio_host_url: ::String
      attr_accessor audio_fallback_url: ::String
      attr_accessor signaling_url: ::String
      attr_accessor turn_control_url: ::String
      attr_accessor event_ingestion_url: ::String
      SENSITIVE: []
    end

    class Meeting
      attr_accessor media_region: ::String
      attr_accessor media_placement: Types::MediaPlacement
      attr_accessor meeting_features: Types::MeetingFeaturesConfiguration
      attr_accessor meeting_id: ::String
      SENSITIVE: []
    end

    class MeetingFeaturesConfiguration
      attr_accessor audio: Types::AudioFeatures
      SENSITIVE: []
    end

    class MetricDataV2
      attr_accessor metric: Types::MetricV2
      attr_accessor value: ::Float
      SENSITIVE: []
    end

    class MetricFilterV2
      attr_accessor metric_filter_key: ::String
      attr_accessor metric_filter_values: ::Array[::String]
      attr_accessor negate: bool
      SENSITIVE: []
    end

    class MetricInterval
      attr_accessor interval: ("FIFTEEN_MIN" | "THIRTY_MIN" | "HOUR" | "DAY" | "WEEK" | "TOTAL")
      attr_accessor start_time: ::Time
      attr_accessor end_time: ::Time
      SENSITIVE: []
    end

    class MetricResultV2
      attr_accessor dimensions: ::Hash[::String, ::String]
      attr_accessor metric_interval: Types::MetricInterval
      attr_accessor collections: ::Array[Types::MetricDataV2]
      SENSITIVE: []
    end

    class MetricV2
      attr_accessor name: ::String
      attr_accessor threshold: ::Array[Types::ThresholdV2]
      attr_accessor metric_filters: ::Array[Types::MetricFilterV2]
      SENSITIVE: []
    end

    class MonitorContactRequest
      attr_accessor instance_id: ::String
      attr_accessor contact_id: ::String
      attr_accessor user_id: ::String
      attr_accessor allowed_monitor_capabilities: ::Array[("SILENT_MONITOR" | "BARGE")]
      attr_accessor client_token: ::String
      SENSITIVE: []
    end

    class MonitorContactResponse
      attr_accessor contact_id: ::String
      attr_accessor contact_arn: ::String
      SENSITIVE: []
    end

    class NewSessionDetails
      attr_accessor supported_messaging_content_types: ::Array[::String]
      attr_accessor participant_details: Types::ParticipantDetails
      attr_accessor attributes: ::Hash[::String, ::String]
      attr_accessor streaming_configuration: Types::ChatStreamingConfiguration
      SENSITIVE: []
    end

    class NotificationRecipientType
      attr_accessor user_tags: ::Hash[::String, ::String]
      attr_accessor user_ids: ::Array[::String]
      SENSITIVE: []
    end

    class NumberCondition
      attr_accessor field_name: ::String
      attr_accessor min_value: ::Integer
      attr_accessor max_value: ::Integer
      attr_accessor comparison_type: ("GREATER_OR_EQUAL" | "GREATER" | "LESSER_OR_EQUAL" | "LESSER" | "EQUAL" | "NOT_EQUAL" | "RANGE")
      SENSITIVE: []
    end

    class NumberReference
      attr_accessor name: ::String
      attr_accessor value: ::String
      SENSITIVE: []
    end

    class NumericQuestionPropertyValueAutomation
      attr_accessor label: ("OVERALL_CUSTOMER_SENTIMENT_SCORE" | "OVERALL_AGENT_SENTIMENT_SCORE" | "NON_TALK_TIME" | "NON_TALK_TIME_PERCENTAGE" | "NUMBER_OF_INTERRUPTIONS" | "CONTACT_DURATION" | "AGENT_INTERACTION_DURATION" | "CUSTOMER_HOLD_TIME")
      SENSITIVE: []
    end

    class OperationalHour
      attr_accessor start: Types::OverrideTimeSlice
      attr_accessor end: Types::OverrideTimeSlice
      SENSITIVE: []
    end

    class OutboundAdditionalRecipients
      attr_accessor cc_email_addresses: ::Array[Types::EmailAddressInfo]
      SENSITIVE: []
    end

    class OutboundCallerConfig
      attr_accessor outbound_caller_id_name: ::String
      attr_accessor outbound_caller_id_number_id: ::String
      attr_accessor outbound_flow_id: ::String
      SENSITIVE: []
    end

    class OutboundContactNotPermittedException
      attr_accessor message: ::String
      SENSITIVE: []
    end

    class OutboundEmailConfig
      attr_accessor outbound_email_address_id: ::String
      SENSITIVE: []
    end

    class OutboundEmailContent
      attr_accessor message_source_type: ("TEMPLATE" | "RAW")
      attr_accessor templated_message_config: Types::TemplatedMessageConfig
      attr_accessor raw_message: Types::OutboundRawMessage
      SENSITIVE: []
    end

    class OutboundRawMessage
      attr_accessor subject: ::String
      attr_accessor body: ::String
      attr_accessor content_type: ::String
      SENSITIVE: [:subject, :body]
    end

    class OutputTypeNotFoundException
      attr_accessor message: ::String
      SENSITIVE: []
    end

    class OverrideTimeSlice
      attr_accessor hours: ::Integer
      attr_accessor minutes: ::Integer
      SENSITIVE: []
    end

    class ParticipantCapabilities
      attr_accessor video: ("SEND")
      attr_accessor screen_share: ("SEND")
      SENSITIVE: []
    end

    class ParticipantDetails
      attr_accessor display_name: ::String
      SENSITIVE: []
    end

    class ParticipantDetailsToAdd
      attr_accessor participant_role: ("AGENT" | "CUSTOMER" | "SYSTEM" | "CUSTOM_BOT" | "SUPERVISOR")
      attr_accessor display_name: ::String
      SENSITIVE: []
    end

    class ParticipantTimerConfiguration
      attr_accessor participant_role: ("CUSTOMER" | "AGENT")
      attr_accessor timer_type: ("IDLE" | "DISCONNECT_NONCUSTOMER")
      attr_accessor timer_value: Types::ParticipantTimerValue
      SENSITIVE: []
    end

    class ParticipantTimerValue
      attr_accessor participant_timer_action: ("Unset")
      attr_accessor participant_timer_duration_in_minutes: ::Integer
      attr_accessor unknown: untyped
      SENSITIVE: []

      class ParticipantTimerAction < ParticipantTimerValue
      end
      class ParticipantTimerDurationInMinutes < ParticipantTimerValue
      end
      class Unknown < ParticipantTimerValue
      end
    end

    class ParticipantTokenCredentials
      attr_accessor participant_token: ::String
      attr_accessor expiry: ::String
      SENSITIVE: []
    end

    class PauseContactRequest
      attr_accessor contact_id: ::String
      attr_accessor instance_id: ::String
      attr_accessor contact_flow_id: ::String
      SENSITIVE: []
    end

    class PauseContactResponse < Aws::EmptyStructure
    end

    class PersistentChat
      attr_accessor rehydration_type: ("ENTIRE_PAST_SESSION" | "FROM_SEGMENT")
      attr_accessor source_contact_id: ::String
      SENSITIVE: []
    end

    class PhoneNumberQuickConnectConfig
      attr_accessor phone_number: ::String
      SENSITIVE: []
    end

    class PhoneNumberStatus
      attr_accessor status: ("CLAIMED" | "IN_PROGRESS" | "FAILED")
      attr_accessor message: ::String
      SENSITIVE: []
    end

    class PhoneNumberSummary
      attr_accessor id: ::String
      attr_accessor arn: ::String
      attr_accessor phone_number: ::String
      attr_accessor phone_number_type: ("TOLL_FREE" | "DID" | "UIFN" | "SHARED" | "THIRD_PARTY_TF" | "THIRD_PARTY_DID" | "SHORT_CODE")
      attr_accessor phone_number_country_code: ("AF" | "AL" | "DZ" | "AS" | "AD" | "AO" | "AI" | "AQ" | "AG" | "AR" | "AM" | "AW" | "AU" | "AT" | "AZ" | "BS" | "BH" | "BD" | "BB" | "BY" | "BE" | "BZ" | "BJ" | "BM" | "BT" | "BO" | "BA" | "BW" | "BR" | "IO" | "VG" | "BN" | "BG" | "BF" | "BI" | "KH" | "CM" | "CA" | "CV" | "KY" | "CF" | "TD" | "CL" | "CN" | "CX" | "CC" | "CO" | "KM" | "CK" | "CR" | "HR" | "CU" | "CW" | "CY" | "CZ" | "CD" | "DK" | "DJ" | "DM" | "DO" | "TL" | "EC" | "EG" | "SV" | "GQ" | "ER" | "EE" | "ET" | "FK" | "FO" | "FJ" | "FI" | "FR" | "PF" | "GA" | "GM" | "GE" | "DE" | "GH" | "GI" | "GR" | "GL" | "GD" | "GU" | "GT" | "GG" | "GN" | "GW" | "GY" | "HT" | "HN" | "HK" | "HU" | "IS" | "IN" | "ID" | "IR" | "IQ" | "IE" | "IM" | "IL" | "IT" | "CI" | "JM" | "JP" | "JE" | "JO" | "KZ" | "KE" | "KI" | "KW" | "KG" | "LA" | "LV" | "LB" | "LS" | "LR" | "LY" | "LI" | "LT" | "LU" | "MO" | "MK" | "MG" | "MW" | "MY" | "MV" | "ML" | "MT" | "MH" | "MR" | "MU" | "YT" | "MX" | "FM" | "MD" | "MC" | "MN" | "ME" | "MS" | "MA" | "MZ" | "MM" | "NA" | "NR" | "NP" | "NL" | "AN" | "NC" | "NZ" | "NI" | "NE" | "NG" | "NU" | "KP" | "MP" | "NO" | "OM" | "PK" | "PW" | "PA" | "PG" | "PY" | "PE" | "PH" | "PN" | "PL" | "PT" | "PR" | "QA" | "CG" | "RE" | "RO" | "RU" | "RW" | "BL" | "SH" | "KN" | "LC" | "MF" | "PM" | "VC" | "WS" | "SM" | "ST" | "SA" | "SN" | "RS" | "SC" | "SL" | "SG" | "SX" | "SK" | "SI" | "SB" | "SO" | "ZA" | "KR" | "ES" | "LK" | "SD" | "SR" | "SJ" | "SZ" | "SE" | "CH" | "SY" | "TW" | "TJ" | "TZ" | "TH" | "TG" | "TK" | "TO" | "TT" | "TN" | "TR" | "TM" | "TC" | "TV" | "VI" | "UG" | "UA" | "AE" | "GB" | "US" | "UY" | "UZ" | "VU" | "VA" | "VE" | "VN" | "WF" | "EH" | "YE" | "ZM" | "ZW")
      SENSITIVE: []
    end

    class PredefinedAttribute
      attr_accessor name: ::String
      attr_accessor values: Types::PredefinedAttributeValues
      attr_accessor last_modified_time: ::Time
      attr_accessor last_modified_region: ::String
      SENSITIVE: []
    end

    class PredefinedAttributeSearchCriteria
      attr_accessor or_conditions: ::Array[Types::PredefinedAttributeSearchCriteria]
      attr_accessor and_conditions: ::Array[Types::PredefinedAttributeSearchCriteria]
      attr_accessor string_condition: Types::StringCondition
      SENSITIVE: []
    end

    class PredefinedAttributeSummary
      attr_accessor name: ::String
      attr_accessor last_modified_time: ::Time
      attr_accessor last_modified_region: ::String
      SENSITIVE: []
    end

    class PredefinedAttributeValues
      attr_accessor string_list: ::Array[::String]
      attr_accessor unknown: untyped
      SENSITIVE: []

      class StringList < PredefinedAttributeValues
      end
      class Unknown < PredefinedAttributeValues
      end
    end

    class ProblemDetail
      attr_accessor message: ::String
      SENSITIVE: []
    end

    class Prompt
      attr_accessor prompt_arn: ::String
      attr_accessor prompt_id: ::String
      attr_accessor name: ::String
      attr_accessor description: ::String
      attr_accessor tags: ::Hash[::String, ::String]
      attr_accessor last_modified_time: ::Time
      attr_accessor last_modified_region: ::String
      SENSITIVE: []
    end

    class PromptSearchCriteria
      attr_accessor or_conditions: ::Array[Types::PromptSearchCriteria]
      attr_accessor and_conditions: ::Array[Types::PromptSearchCriteria]
      attr_accessor string_condition: Types::StringCondition
      SENSITIVE: []
    end

    class PromptSearchFilter
      attr_accessor tag_filter: Types::ControlPlaneTagFilter
      SENSITIVE: []
    end

    class PromptSummary
      attr_accessor id: ::String
      attr_accessor arn: ::String
      attr_accessor name: ::String
      attr_accessor last_modified_time: ::Time
      attr_accessor last_modified_region: ::String
      SENSITIVE: []
    end

    class PropertyValidationException
      attr_accessor message: ::String
      attr_accessor property_list: ::Array[Types::PropertyValidationExceptionProperty]
      SENSITIVE: []
    end

    class PropertyValidationExceptionProperty
      attr_accessor property_path: ::String
      attr_accessor reason: ("INVALID_FORMAT" | "UNIQUE_CONSTRAINT_VIOLATED" | "REFERENCED_RESOURCE_NOT_FOUND" | "RESOURCE_NAME_ALREADY_EXISTS" | "REQUIRED_PROPERTY_MISSING" | "NOT_SUPPORTED")
      attr_accessor message: ::String
      SENSITIVE: []
    end

    class PutUserStatusRequest
      attr_accessor user_id: ::String
      attr_accessor instance_id: ::String
      attr_accessor agent_status_id: ::String
      SENSITIVE: []
    end

    class PutUserStatusResponse < Aws::EmptyStructure
    end

    class QualityMetrics
      attr_accessor agent: Types::AgentQualityMetrics
      attr_accessor customer: Types::CustomerQualityMetrics
      SENSITIVE: []
    end

    class Queue
      attr_accessor name: ::String
      attr_accessor queue_arn: ::String
      attr_accessor queue_id: ::String
      attr_accessor description: ::String
      attr_accessor outbound_caller_config: Types::OutboundCallerConfig
      attr_accessor outbound_email_config: Types::OutboundEmailConfig
      attr_accessor hours_of_operation_id: ::String
      attr_accessor max_contacts: ::Integer
      attr_accessor status: ("ENABLED" | "DISABLED")
      attr_accessor tags: ::Hash[::String, ::String]
      attr_accessor last_modified_time: ::Time
      attr_accessor last_modified_region: ::String
      SENSITIVE: []
    end

    class QueueInfo
      attr_accessor id: ::String
      attr_accessor enqueue_timestamp: ::Time
      SENSITIVE: []
    end

    class QueueInfoInput
      attr_accessor id: ::String
      SENSITIVE: []
    end

    class QueueQuickConnectConfig
      attr_accessor queue_id: ::String
      attr_accessor contact_flow_id: ::String
      SENSITIVE: []
    end

    class QueueReference
      attr_accessor id: ::String
      attr_accessor arn: ::String
      SENSITIVE: []
    end

    class QueueSearchCriteria
      attr_accessor or_conditions: ::Array[Types::QueueSearchCriteria]
      attr_accessor and_conditions: ::Array[Types::QueueSearchCriteria]
      attr_accessor string_condition: Types::StringCondition
      attr_accessor queue_type_condition: ("STANDARD")
      SENSITIVE: []
    end

    class QueueSearchFilter
      attr_accessor tag_filter: Types::ControlPlaneTagFilter
      SENSITIVE: []
    end

    class QueueSummary
      attr_accessor id: ::String
      attr_accessor arn: ::String
      attr_accessor name: ::String
      attr_accessor queue_type: ("STANDARD" | "AGENT")
      attr_accessor last_modified_time: ::Time
      attr_accessor last_modified_region: ::String
      SENSITIVE: []
    end

    class QuickConnect
      attr_accessor quick_connect_arn: ::String
      attr_accessor quick_connect_id: ::String
      attr_accessor name: ::String
      attr_accessor description: ::String
      attr_accessor quick_connect_config: Types::QuickConnectConfig
      attr_accessor tags: ::Hash[::String, ::String]
      attr_accessor last_modified_time: ::Time
      attr_accessor last_modified_region: ::String
      SENSITIVE: []
    end

    class QuickConnectConfig
      attr_accessor quick_connect_type: ("USER" | "QUEUE" | "PHONE_NUMBER")
      attr_accessor user_config: Types::UserQuickConnectConfig
      attr_accessor queue_config: Types::QueueQuickConnectConfig
      attr_accessor phone_config: Types::PhoneNumberQuickConnectConfig
      SENSITIVE: []
    end

    class QuickConnectSearchCriteria
      attr_accessor or_conditions: ::Array[Types::QuickConnectSearchCriteria]
      attr_accessor and_conditions: ::Array[Types::QuickConnectSearchCriteria]
      attr_accessor string_condition: Types::StringCondition
      SENSITIVE: []
    end

    class QuickConnectSearchFilter
      attr_accessor tag_filter: Types::ControlPlaneTagFilter
      SENSITIVE: []
    end

    class QuickConnectSummary
      attr_accessor id: ::String
      attr_accessor arn: ::String
      attr_accessor name: ::String
      attr_accessor quick_connect_type: ("USER" | "QUEUE" | "PHONE_NUMBER")
      attr_accessor last_modified_time: ::Time
      attr_accessor last_modified_region: ::String
      SENSITIVE: []
    end

    class Range
      attr_accessor min_proficiency_level: ::Float
      attr_accessor max_proficiency_level: ::Float
      SENSITIVE: []
    end

    class ReadOnlyFieldInfo
      attr_accessor id: Types::TaskTemplateFieldIdentifier
      SENSITIVE: []
    end

    class RealTimeContactAnalysisAttachment
      attr_accessor attachment_name: ::String
      attr_accessor content_type: ::String
      attr_accessor attachment_id: ::String
      attr_accessor status: ("APPROVED" | "REJECTED" | "IN_PROGRESS")
      SENSITIVE: []
    end

    class RealTimeContactAnalysisCategoryDetails
      attr_accessor points_of_interest: ::Array[Types::RealTimeContactAnalysisPointOfInterest]
      SENSITIVE: []
    end

    class RealTimeContactAnalysisCharacterInterval
      attr_accessor begin_offset_char: ::Integer
      attr_accessor end_offset_char: ::Integer
      SENSITIVE: []
    end

    class RealTimeContactAnalysisIssueDetected
      attr_accessor transcript_items: ::Array[Types::RealTimeContactAnalysisTranscriptItemWithContent]
      SENSITIVE: []
    end

    class RealTimeContactAnalysisPointOfInterest
      attr_accessor transcript_items: ::Array[Types::RealTimeContactAnalysisTranscriptItemWithCharacterOffsets]
      SENSITIVE: []
    end

    class RealTimeContactAnalysisSegmentAttachments
      attr_accessor id: ::String
      attr_accessor participant_id: ::String
      attr_accessor participant_role: ("AGENT" | "CUSTOMER" | "SYSTEM" | "CUSTOM_BOT" | "SUPERVISOR")
      attr_accessor display_name: ::String
      attr_accessor attachments: ::Array[Types::RealTimeContactAnalysisAttachment]
      attr_accessor time: Types::RealTimeContactAnalysisTimeData
      SENSITIVE: []
    end

    class RealTimeContactAnalysisSegmentCategories
      attr_accessor matched_details: ::Hash[::String, Types::RealTimeContactAnalysisCategoryDetails]
      SENSITIVE: []
    end

    class RealTimeContactAnalysisSegmentEvent
      attr_accessor id: ::String
      attr_accessor participant_id: ::String
      attr_accessor participant_role: ("AGENT" | "CUSTOMER" | "SYSTEM" | "CUSTOM_BOT" | "SUPERVISOR")
      attr_accessor display_name: ::String
      attr_accessor event_type: ::String
      attr_accessor time: Types::RealTimeContactAnalysisTimeData
      SENSITIVE: []
    end

    class RealTimeContactAnalysisSegmentIssues
      attr_accessor issues_detected: ::Array[Types::RealTimeContactAnalysisIssueDetected]
      SENSITIVE: []
    end

    class RealTimeContactAnalysisSegmentPostContactSummary
      attr_accessor content: ::String
      attr_accessor status: ("FAILED" | "COMPLETED")
      attr_accessor failure_code: ("QUOTA_EXCEEDED" | "INSUFFICIENT_CONVERSATION_CONTENT" | "FAILED_SAFETY_GUIDELINES" | "INVALID_ANALYSIS_CONFIGURATION" | "INTERNAL_ERROR")
      SENSITIVE: []
    end

    class RealTimeContactAnalysisSegmentTranscript
      attr_accessor id: ::String
      attr_accessor participant_id: ::String
      attr_accessor participant_role: ("AGENT" | "CUSTOMER" | "SYSTEM" | "CUSTOM_BOT" | "SUPERVISOR")
      attr_accessor display_name: ::String
      attr_accessor content: ::String
      attr_accessor content_type: ::String
      attr_accessor time: Types::RealTimeContactAnalysisTimeData
      attr_accessor redaction: Types::RealTimeContactAnalysisTranscriptItemRedaction
      attr_accessor sentiment: ("POSITIVE" | "NEGATIVE" | "NEUTRAL")
      SENSITIVE: []
    end

    class RealTimeContactAnalysisTimeData
      attr_accessor absolute_time: ::Time
      attr_accessor unknown: untyped
      SENSITIVE: []

      class AbsoluteTime < RealTimeContactAnalysisTimeData
      end
      class Unknown < RealTimeContactAnalysisTimeData
      end
    end

    class RealTimeContactAnalysisTranscriptItemRedaction
      attr_accessor character_offsets: ::Array[Types::RealTimeContactAnalysisCharacterInterval]
      SENSITIVE: []
    end

    class RealTimeContactAnalysisTranscriptItemWithCharacterOffsets
      attr_accessor id: ::String
      attr_accessor character_offsets: Types::RealTimeContactAnalysisCharacterInterval
      SENSITIVE: []
    end

    class RealTimeContactAnalysisTranscriptItemWithContent
      attr_accessor content: ::String
      attr_accessor id: ::String
      attr_accessor character_offsets: Types::RealTimeContactAnalysisCharacterInterval
      SENSITIVE: []
    end

    class RealtimeContactAnalysisSegment
      attr_accessor transcript: Types::RealTimeContactAnalysisSegmentTranscript
      attr_accessor categories: Types::RealTimeContactAnalysisSegmentCategories
      attr_accessor issues: Types::RealTimeContactAnalysisSegmentIssues
      attr_accessor event: Types::RealTimeContactAnalysisSegmentEvent
      attr_accessor attachments: Types::RealTimeContactAnalysisSegmentAttachments
      attr_accessor post_contact_summary: Types::RealTimeContactAnalysisSegmentPostContactSummary
      attr_accessor unknown: untyped
      SENSITIVE: []

      class Transcript < RealtimeContactAnalysisSegment
      end
      class Categories < RealtimeContactAnalysisSegment
      end
      class Issues < RealtimeContactAnalysisSegment
      end
      class Event < RealtimeContactAnalysisSegment
      end
      class Attachments < RealtimeContactAnalysisSegment
      end
      class PostContactSummary < RealtimeContactAnalysisSegment
      end
      class Unknown < RealtimeContactAnalysisSegment
      end
    end

    class Reference
      attr_accessor value: ::String
      attr_accessor type: ("URL" | "ATTACHMENT" | "CONTACT_ANALYSIS" | "NUMBER" | "STRING" | "DATE" | "EMAIL" | "EMAIL_MESSAGE")
      attr_accessor status: ("AVAILABLE" | "DELETED" | "APPROVED" | "REJECTED" | "PROCESSING" | "FAILED")
      attr_accessor arn: ::String
      attr_accessor status_reason: ::String
      SENSITIVE: []
    end

    class ReferenceSummary
      attr_accessor url: Types::UrlReference
      attr_accessor attachment: Types::AttachmentReference
      attr_accessor email_message: Types::EmailMessageReference
      attr_accessor string: Types::StringReference
      attr_accessor number: Types::NumberReference
      attr_accessor date: Types::DateReference
      attr_accessor email: Types::EmailReference
      attr_accessor unknown: untyped
      SENSITIVE: []

      class Url < ReferenceSummary
      end
      class Attachment < ReferenceSummary
      end
      class EmailMessage < ReferenceSummary
      end
      class String < ReferenceSummary
      end
      class Number < ReferenceSummary
      end
      class Date < ReferenceSummary
      end
      class Email < ReferenceSummary
      end
      class Unknown < ReferenceSummary
      end
    end

    class ReleasePhoneNumberRequest
      attr_accessor phone_number_id: ::String
      attr_accessor client_token: ::String
      SENSITIVE: []
    end

    class ReplicateInstanceRequest
      attr_accessor instance_id: ::String
      attr_accessor replica_region: ::String
      attr_accessor client_token: ::String
      attr_accessor replica_alias: ::String
      SENSITIVE: [:replica_alias]
    end

    class ReplicateInstanceResponse
      attr_accessor id: ::String
      attr_accessor arn: ::String
      SENSITIVE: []
    end

    class ReplicationConfiguration
      attr_accessor replication_status_summary_list: ::Array[Types::ReplicationStatusSummary]
      attr_accessor source_region: ::String
      attr_accessor global_sign_in_endpoint: ::String
      SENSITIVE: []
    end

    class ReplicationStatusSummary
      attr_accessor region: ::String
      attr_accessor replication_status: ("INSTANCE_REPLICATION_COMPLETE" | "INSTANCE_REPLICATION_IN_PROGRESS" | "INSTANCE_REPLICATION_FAILED" | "INSTANCE_REPLICA_DELETING" | "INSTANCE_REPLICATION_DELETION_FAILED" | "RESOURCE_REPLICATION_NOT_STARTED")
      attr_accessor replication_status_reason: ::String
      SENSITIVE: []
    end

    class RequiredFieldInfo
      attr_accessor id: Types::TaskTemplateFieldIdentifier
      SENSITIVE: []
    end

    class ResourceConflictException
      attr_accessor message: ::String
      SENSITIVE: []
    end

    class ResourceInUseException
      attr_accessor message: ::String
      attr_accessor resource_type: ("CONTACT" | "CONTACT_FLOW" | "INSTANCE" | "PARTICIPANT" | "HIERARCHY_LEVEL" | "HIERARCHY_GROUP" | "USER" | "PHONE_NUMBER")
      attr_accessor resource_id: ::String
      SENSITIVE: []
    end

    class ResourceNotFoundException
      attr_accessor message: ::String
      SENSITIVE: []
    end

    class ResourceNotReadyException
      attr_accessor message: ::String
      SENSITIVE: []
    end

    class ResourceTagsSearchCriteria
      attr_accessor tag_search_condition: Types::TagSearchCondition
      SENSITIVE: []
    end

    class ResumeContactRecordingRequest
      attr_accessor instance_id: ::String
      attr_accessor contact_id: ::String
      attr_accessor initial_contact_id: ::String
      attr_accessor contact_recording_type: ("AGENT" | "IVR" | "SCREEN")
      SENSITIVE: []
    end

    class ResumeContactRecordingResponse < Aws::EmptyStructure
    end

    class ResumeContactRequest
      attr_accessor contact_id: ::String
      attr_accessor instance_id: ::String
      attr_accessor contact_flow_id: ::String
      SENSITIVE: []
    end

    class ResumeContactResponse < Aws::EmptyStructure
    end

    class RoutingCriteria
      attr_accessor steps: ::Array[Types::Step]
      attr_accessor activation_timestamp: ::Time
      attr_accessor index: ::Integer
      SENSITIVE: []
    end

    class RoutingCriteriaInput
      attr_accessor steps: ::Array[Types::RoutingCriteriaInputStep]
      SENSITIVE: []
    end

    class RoutingCriteriaInputStep
      attr_accessor expiry: Types::RoutingCriteriaInputStepExpiry
      attr_accessor expression: Types::Expression
      SENSITIVE: []
    end

    class RoutingCriteriaInputStepExpiry
      attr_accessor duration_in_seconds: ::Integer
      SENSITIVE: []
    end

    class RoutingProfile
      attr_accessor instance_id: ::String
      attr_accessor name: ::String
      attr_accessor routing_profile_arn: ::String
      attr_accessor routing_profile_id: ::String
      attr_accessor description: ::String
      attr_accessor media_concurrencies: ::Array[Types::MediaConcurrency]
      attr_accessor default_outbound_queue_id: ::String
      attr_accessor tags: ::Hash[::String, ::String]
      attr_accessor number_of_associated_queues: ::Integer
      attr_accessor number_of_associated_users: ::Integer
      attr_accessor agent_availability_timer: ("TIME_SINCE_LAST_ACTIVITY" | "TIME_SINCE_LAST_INBOUND")
      attr_accessor last_modified_time: ::Time
      attr_accessor last_modified_region: ::String
      attr_accessor is_default: bool
      attr_accessor associated_queue_ids: ::Array[::String]
      SENSITIVE: []
    end

    class RoutingProfileQueueConfig
      attr_accessor queue_reference: Types::RoutingProfileQueueReference
      attr_accessor priority: ::Integer
      attr_accessor delay: ::Integer
      SENSITIVE: []
    end

    class RoutingProfileQueueConfigSummary
      attr_accessor queue_id: ::String
      attr_accessor queue_arn: ::String
      attr_accessor queue_name: ::String
      attr_accessor priority: ::Integer
      attr_accessor delay: ::Integer
      attr_accessor channel: ("VOICE" | "CHAT" | "TASK" | "EMAIL")
      SENSITIVE: []
    end

    class RoutingProfileQueueReference
      attr_accessor queue_id: ::String
      attr_accessor channel: ("VOICE" | "CHAT" | "TASK" | "EMAIL")
      SENSITIVE: []
    end

    class RoutingProfileReference
      attr_accessor id: ::String
      attr_accessor arn: ::String
      SENSITIVE: []
    end

    class RoutingProfileSearchCriteria
      attr_accessor or_conditions: ::Array[Types::RoutingProfileSearchCriteria]
      attr_accessor and_conditions: ::Array[Types::RoutingProfileSearchCriteria]
      attr_accessor string_condition: Types::StringCondition
      SENSITIVE: []
    end

    class RoutingProfileSearchFilter
      attr_accessor tag_filter: Types::ControlPlaneTagFilter
      SENSITIVE: []
    end

    class RoutingProfileSummary
      attr_accessor id: ::String
      attr_accessor arn: ::String
      attr_accessor name: ::String
      attr_accessor last_modified_time: ::Time
      attr_accessor last_modified_region: ::String
      SENSITIVE: []
    end

    class Rule
      attr_accessor name: ::String
      attr_accessor rule_id: ::String
      attr_accessor rule_arn: ::String
      attr_accessor trigger_event_source: Types::RuleTriggerEventSource
      attr_accessor function: ::String
      attr_accessor actions: ::Array[Types::RuleAction]
      attr_accessor publish_status: ("DRAFT" | "PUBLISHED")
      attr_accessor created_time: ::Time
      attr_accessor last_updated_time: ::Time
      attr_accessor last_updated_by: ::String
      attr_accessor tags: ::Hash[::String, ::String]
      SENSITIVE: []
    end

    class RuleAction
      attr_accessor action_type: ("CREATE_TASK" | "ASSIGN_CONTACT_CATEGORY" | "GENERATE_EVENTBRIDGE_EVENT" | "SEND_NOTIFICATION" | "CREATE_CASE" | "UPDATE_CASE" | "END_ASSOCIATED_TASKS" | "SUBMIT_AUTO_EVALUATION")
      attr_accessor task_action: Types::TaskActionDefinition
      attr_accessor event_bridge_action: Types::EventBridgeActionDefinition
      attr_accessor assign_contact_category_action: Types::AssignContactCategoryActionDefinition
      attr_accessor send_notification_action: Types::SendNotificationActionDefinition
      attr_accessor create_case_action: Types::CreateCaseActionDefinition
      attr_accessor update_case_action: Types::UpdateCaseActionDefinition
      attr_accessor end_associated_tasks_action: Types::EndAssociatedTasksActionDefinition
      attr_accessor submit_auto_evaluation_action: Types::SubmitAutoEvaluationActionDefinition
      SENSITIVE: []
    end

    class RuleSummary
      attr_accessor name: ::String
      attr_accessor rule_id: ::String
      attr_accessor rule_arn: ::String
      attr_accessor event_source_name: ("OnPostCallAnalysisAvailable" | "OnRealTimeCallAnalysisAvailable" | "OnRealTimeChatAnalysisAvailable" | "OnPostChatAnalysisAvailable" | "OnZendeskTicketCreate" | "OnZendeskTicketStatusUpdate" | "OnSalesforceCaseCreate" | "OnContactEvaluationSubmit" | "OnMetricDataUpdate" | "OnCaseCreate" | "OnCaseUpdate")
      attr_accessor publish_status: ("DRAFT" | "PUBLISHED")
      attr_accessor action_summaries: ::Array[Types::ActionSummary]
      attr_accessor created_time: ::Time
      attr_accessor last_updated_time: ::Time
      SENSITIVE: []
    end

    class RuleTriggerEventSource
      attr_accessor event_source_name: ("OnPostCallAnalysisAvailable" | "OnRealTimeCallAnalysisAvailable" | "OnRealTimeChatAnalysisAvailable" | "OnPostChatAnalysisAvailable" | "OnZendeskTicketCreate" | "OnZendeskTicketStatusUpdate" | "OnSalesforceCaseCreate" | "OnContactEvaluationSubmit" | "OnMetricDataUpdate" | "OnCaseCreate" | "OnCaseUpdate")
      attr_accessor integration_association_id: ::String
      SENSITIVE: []
    end

    class S3Config
      attr_accessor bucket_name: ::String
      attr_accessor bucket_prefix: ::String
      attr_accessor encryption_config: Types::EncryptionConfig
      SENSITIVE: []
    end

    class SearchAgentStatusesRequest
      attr_accessor instance_id: ::String
      attr_accessor next_token: ::String
      attr_accessor max_results: ::Integer
      attr_accessor search_filter: Types::AgentStatusSearchFilter
      attr_accessor search_criteria: Types::AgentStatusSearchCriteria
      SENSITIVE: []
    end

    class SearchAgentStatusesResponse
      attr_accessor agent_statuses: ::Array[Types::AgentStatus]
      attr_accessor next_token: ::String
      attr_accessor approximate_total_count: ::Integer
      SENSITIVE: []
    end

    class SearchAvailablePhoneNumbersRequest
      attr_accessor target_arn: ::String
      attr_accessor instance_id: ::String
      attr_accessor phone_number_country_code: ("AF" | "AL" | "DZ" | "AS" | "AD" | "AO" | "AI" | "AQ" | "AG" | "AR" | "AM" | "AW" | "AU" | "AT" | "AZ" | "BS" | "BH" | "BD" | "BB" | "BY" | "BE" | "BZ" | "BJ" | "BM" | "BT" | "BO" | "BA" | "BW" | "BR" | "IO" | "VG" | "BN" | "BG" | "BF" | "BI" | "KH" | "CM" | "CA" | "CV" | "KY" | "CF" | "TD" | "CL" | "CN" | "CX" | "CC" | "CO" | "KM" | "CK" | "CR" | "HR" | "CU" | "CW" | "CY" | "CZ" | "CD" | "DK" | "DJ" | "DM" | "DO" | "TL" | "EC" | "EG" | "SV" | "GQ" | "ER" | "EE" | "ET" | "FK" | "FO" | "FJ" | "FI" | "FR" | "PF" | "GA" | "GM" | "GE" | "DE" | "GH" | "GI" | "GR" | "GL" | "GD" | "GU" | "GT" | "GG" | "GN" | "GW" | "GY" | "HT" | "HN" | "HK" | "HU" | "IS" | "IN" | "ID" | "IR" | "IQ" | "IE" | "IM" | "IL" | "IT" | "CI" | "JM" | "JP" | "JE" | "JO" | "KZ" | "KE" | "KI" | "KW" | "KG" | "LA" | "LV" | "LB" | "LS" | "LR" | "LY" | "LI" | "LT" | "LU" | "MO" | "MK" | "MG" | "MW" | "MY" | "MV" | "ML" | "MT" | "MH" | "MR" | "MU" | "YT" | "MX" | "FM" | "MD" | "MC" | "MN" | "ME" | "MS" | "MA" | "MZ" | "MM" | "NA" | "NR" | "NP" | "NL" | "AN" | "NC" | "NZ" | "NI" | "NE" | "NG" | "NU" | "KP" | "MP" | "NO" | "OM" | "PK" | "PW" | "PA" | "PG" | "PY" | "PE" | "PH" | "PN" | "PL" | "PT" | "PR" | "QA" | "CG" | "RE" | "RO" | "RU" | "RW" | "BL" | "SH" | "KN" | "LC" | "MF" | "PM" | "VC" | "WS" | "SM" | "ST" | "SA" | "SN" | "RS" | "SC" | "SL" | "SG" | "SX" | "SK" | "SI" | "SB" | "SO" | "ZA" | "KR" | "ES" | "LK" | "SD" | "SR" | "SJ" | "SZ" | "SE" | "CH" | "SY" | "TW" | "TJ" | "TZ" | "TH" | "TG" | "TK" | "TO" | "TT" | "TN" | "TR" | "TM" | "TC" | "TV" | "VI" | "UG" | "UA" | "AE" | "GB" | "US" | "UY" | "UZ" | "VU" | "VA" | "VE" | "VN" | "WF" | "EH" | "YE" | "ZM" | "ZW")
      attr_accessor phone_number_type: ("TOLL_FREE" | "DID" | "UIFN" | "SHARED" | "THIRD_PARTY_TF" | "THIRD_PARTY_DID" | "SHORT_CODE")
      attr_accessor phone_number_prefix: ::String
      attr_accessor max_results: ::Integer
      attr_accessor next_token: ::String
      SENSITIVE: []
    end

    class SearchAvailablePhoneNumbersResponse
      attr_accessor next_token: ::String
      attr_accessor available_numbers_list: ::Array[Types::AvailableNumberSummary]
      SENSITIVE: []
    end

    class SearchContactFlowModulesRequest
      attr_accessor instance_id: ::String
      attr_accessor next_token: ::String
      attr_accessor max_results: ::Integer
      attr_accessor search_filter: Types::ContactFlowModuleSearchFilter
      attr_accessor search_criteria: Types::ContactFlowModuleSearchCriteria
      SENSITIVE: []
    end

    class SearchContactFlowModulesResponse
      attr_accessor contact_flow_modules: ::Array[Types::ContactFlowModule]
      attr_accessor next_token: ::String
      attr_accessor approximate_total_count: ::Integer
      SENSITIVE: []
    end

    class SearchContactFlowsRequest
      attr_accessor instance_id: ::String
      attr_accessor next_token: ::String
      attr_accessor max_results: ::Integer
      attr_accessor search_filter: Types::ContactFlowSearchFilter
      attr_accessor search_criteria: Types::ContactFlowSearchCriteria
      SENSITIVE: []
    end

    class SearchContactFlowsResponse
      attr_accessor contact_flows: ::Array[Types::ContactFlow]
      attr_accessor next_token: ::String
      attr_accessor approximate_total_count: ::Integer
      SENSITIVE: []
    end

    class SearchContactsRequest
      attr_accessor instance_id: ::String
      attr_accessor time_range: Types::SearchContactsTimeRange
      attr_accessor search_criteria: Types::SearchCriteria
      attr_accessor max_results: ::Integer
      attr_accessor next_token: ::String
      attr_accessor sort: Types::Sort
      SENSITIVE: []
    end

    class SearchContactsResponse
      attr_accessor contacts: ::Array[Types::ContactSearchSummary]
      attr_accessor next_token: ::String
      attr_accessor total_count: ::Integer
      SENSITIVE: []
    end

    class SearchContactsTimeRange
      attr_accessor type: ("INITIATION_TIMESTAMP" | "SCHEDULED_TIMESTAMP" | "CONNECTED_TO_AGENT_TIMESTAMP" | "DISCONNECT_TIMESTAMP")
      attr_accessor start_time: ::Time
      attr_accessor end_time: ::Time
      SENSITIVE: []
    end

    class SearchCriteria
      attr_accessor agent_ids: ::Array[::String]
      attr_accessor agent_hierarchy_groups: Types::AgentHierarchyGroups
      attr_accessor channels: ::Array[("VOICE" | "CHAT" | "TASK" | "EMAIL")]
      attr_accessor contact_analysis: Types::ContactAnalysis
      attr_accessor initiation_methods: ::Array[("INBOUND" | "OUTBOUND" | "TRANSFER" | "QUEUE_TRANSFER" | "CALLBACK" | "API" | "DISCONNECT" | "MONITOR" | "EXTERNAL_OUTBOUND" | "WEBRTC_API" | "AGENT_REPLY" | "FLOW")]
      attr_accessor queue_ids: ::Array[::String]
      attr_accessor searchable_contact_attributes: Types::SearchableContactAttributes
      attr_accessor searchable_segment_attributes: Types::SearchableSegmentAttributes
      SENSITIVE: []
    end

    class SearchEmailAddressesRequest
      attr_accessor instance_id: ::String
      attr_accessor max_results: ::Integer
      attr_accessor next_token: ::String
      attr_accessor search_criteria: Types::EmailAddressSearchCriteria
      attr_accessor search_filter: Types::EmailAddressSearchFilter
      SENSITIVE: []
    end

    class SearchEmailAddressesResponse
      attr_accessor next_token: ::String
      attr_accessor email_addresses: ::Array[Types::EmailAddressMetadata]
      attr_accessor approximate_total_count: ::Integer
      SENSITIVE: []
    end

    class SearchHoursOfOperationOverridesRequest
      attr_accessor instance_id: ::String
      attr_accessor next_token: ::String
      attr_accessor max_results: ::Integer
      attr_accessor search_filter: Types::HoursOfOperationSearchFilter
      attr_accessor search_criteria: Types::HoursOfOperationOverrideSearchCriteria
      SENSITIVE: []
    end

    class SearchHoursOfOperationOverridesResponse
      attr_accessor hours_of_operation_overrides: ::Array[Types::HoursOfOperationOverride]
      attr_accessor next_token: ::String
      attr_accessor approximate_total_count: ::Integer
      SENSITIVE: []
    end

    class SearchHoursOfOperationsRequest
      attr_accessor instance_id: ::String
      attr_accessor next_token: ::String
      attr_accessor max_results: ::Integer
      attr_accessor search_filter: Types::HoursOfOperationSearchFilter
      attr_accessor search_criteria: Types::HoursOfOperationSearchCriteria
      SENSITIVE: []
    end

    class SearchHoursOfOperationsResponse
      attr_accessor hours_of_operations: ::Array[Types::HoursOfOperation]
      attr_accessor next_token: ::String
      attr_accessor approximate_total_count: ::Integer
      SENSITIVE: []
    end

    class SearchPredefinedAttributesRequest
      attr_accessor instance_id: ::String
      attr_accessor next_token: ::String
      attr_accessor max_results: ::Integer
      attr_accessor search_criteria: Types::PredefinedAttributeSearchCriteria
      SENSITIVE: []
    end

    class SearchPredefinedAttributesResponse
      attr_accessor predefined_attributes: ::Array[Types::PredefinedAttribute]
      attr_accessor next_token: ::String
      attr_accessor approximate_total_count: ::Integer
      SENSITIVE: []
    end

    class SearchPromptsRequest
      attr_accessor instance_id: ::String
      attr_accessor next_token: ::String
      attr_accessor max_results: ::Integer
      attr_accessor search_filter: Types::PromptSearchFilter
      attr_accessor search_criteria: Types::PromptSearchCriteria
      SENSITIVE: []
    end

    class SearchPromptsResponse
      attr_accessor prompts: ::Array[Types::Prompt]
      attr_accessor next_token: ::String
      attr_accessor approximate_total_count: ::Integer
      SENSITIVE: []
    end

    class SearchQueuesRequest
      attr_accessor instance_id: ::String
      attr_accessor next_token: ::String
      attr_accessor max_results: ::Integer
      attr_accessor search_filter: Types::QueueSearchFilter
      attr_accessor search_criteria: Types::QueueSearchCriteria
      SENSITIVE: []
    end

    class SearchQueuesResponse
      attr_accessor queues: ::Array[Types::Queue]
      attr_accessor next_token: ::String
      attr_accessor approximate_total_count: ::Integer
      SENSITIVE: []
    end

    class SearchQuickConnectsRequest
      attr_accessor instance_id: ::String
      attr_accessor next_token: ::String
      attr_accessor max_results: ::Integer
      attr_accessor search_filter: Types::QuickConnectSearchFilter
      attr_accessor search_criteria: Types::QuickConnectSearchCriteria
      SENSITIVE: []
    end

    class SearchQuickConnectsResponse
      attr_accessor quick_connects: ::Array[Types::QuickConnect]
      attr_accessor next_token: ::String
      attr_accessor approximate_total_count: ::Integer
      SENSITIVE: []
    end

    class SearchResourceTagsRequest
      attr_accessor instance_id: ::String
      attr_accessor resource_types: ::Array[::String]
      attr_accessor next_token: ::String
      attr_accessor max_results: ::Integer
      attr_accessor search_criteria: Types::ResourceTagsSearchCriteria
      SENSITIVE: []
    end

    class SearchResourceTagsResponse
      attr_accessor tags: ::Array[Types::TagSet]
      attr_accessor next_token: ::String
      SENSITIVE: []
    end

    class SearchRoutingProfilesRequest
      attr_accessor instance_id: ::String
      attr_accessor next_token: ::String
      attr_accessor max_results: ::Integer
      attr_accessor search_filter: Types::RoutingProfileSearchFilter
      attr_accessor search_criteria: Types::RoutingProfileSearchCriteria
      SENSITIVE: []
    end

    class SearchRoutingProfilesResponse
      attr_accessor routing_profiles: ::Array[Types::RoutingProfile]
      attr_accessor next_token: ::String
      attr_accessor approximate_total_count: ::Integer
      SENSITIVE: []
    end

    class SearchSecurityProfilesRequest
      attr_accessor instance_id: ::String
      attr_accessor next_token: ::String
      attr_accessor max_results: ::Integer
      attr_accessor search_criteria: Types::SecurityProfileSearchCriteria
      attr_accessor search_filter: Types::SecurityProfilesSearchFilter
      SENSITIVE: []
    end

    class SearchSecurityProfilesResponse
      attr_accessor security_profiles: ::Array[Types::SecurityProfileSearchSummary]
      attr_accessor next_token: ::String
      attr_accessor approximate_total_count: ::Integer
      SENSITIVE: []
    end

    class SearchUserHierarchyGroupsRequest
      attr_accessor instance_id: ::String
      attr_accessor next_token: ::String
      attr_accessor max_results: ::Integer
      attr_accessor search_filter: Types::UserHierarchyGroupSearchFilter
      attr_accessor search_criteria: Types::UserHierarchyGroupSearchCriteria
      SENSITIVE: []
    end

    class SearchUserHierarchyGroupsResponse
      attr_accessor user_hierarchy_groups: ::Array[Types::HierarchyGroup]
      attr_accessor next_token: ::String
      attr_accessor approximate_total_count: ::Integer
      SENSITIVE: []
    end

    class SearchUsersRequest
      attr_accessor instance_id: ::String
      attr_accessor next_token: ::String
      attr_accessor max_results: ::Integer
      attr_accessor search_filter: Types::UserSearchFilter
      attr_accessor search_criteria: Types::UserSearchCriteria
      SENSITIVE: []
    end

    class SearchUsersResponse
      attr_accessor users: ::Array[Types::UserSearchSummary]
      attr_accessor next_token: ::String
      attr_accessor approximate_total_count: ::Integer
      SENSITIVE: []
    end

    class SearchVocabulariesRequest
      attr_accessor instance_id: ::String
      attr_accessor max_results: ::Integer
      attr_accessor next_token: ::String
      attr_accessor state: ("CREATION_IN_PROGRESS" | "ACTIVE" | "CREATION_FAILED" | "DELETE_IN_PROGRESS")
      attr_accessor name_starts_with: ::String
      attr_accessor language_code: ("ar-AE" | "de-CH" | "de-DE" | "en-AB" | "en-AU" | "en-GB" | "en-IE" | "en-IN" | "en-US" | "en-WL" | "es-ES" | "es-US" | "fr-CA" | "fr-FR" | "hi-IN" | "it-IT" | "ja-JP" | "ko-KR" | "pt-BR" | "pt-PT" | "zh-CN" | "en-NZ" | "en-ZA" | "ca-ES" | "da-DK" | "fi-FI" | "id-ID" | "ms-MY" | "nl-NL" | "no-NO" | "pl-PL" | "sv-SE" | "tl-PH")
      SENSITIVE: []
    end

    class SearchVocabulariesResponse
      attr_accessor vocabulary_summary_list: ::Array[Types::VocabularySummary]
      attr_accessor next_token: ::String
      SENSITIVE: []
    end

    class SearchableContactAttributes
      attr_accessor criteria: ::Array[Types::SearchableContactAttributesCriteria]
      attr_accessor match_type: ("MATCH_ALL" | "MATCH_ANY")
      SENSITIVE: []
    end

    class SearchableContactAttributesCriteria
      attr_accessor key: ::String
      attr_accessor values: ::Array[::String]
      SENSITIVE: [:key]
    end

    class SearchableSegmentAttributes
      attr_accessor criteria: ::Array[Types::SearchableSegmentAttributesCriteria]
      attr_accessor match_type: ("MATCH_ALL" | "MATCH_ANY")
      SENSITIVE: []
    end

    class SearchableSegmentAttributesCriteria
      attr_accessor key: ::String
      attr_accessor values: ::Array[::String]
      SENSITIVE: [:key, :values]
    end

    class SecurityKey
      attr_accessor association_id: ::String
      attr_accessor key: ::String
      attr_accessor creation_time: ::Time
      SENSITIVE: []
    end

    class SecurityProfile
      attr_accessor id: ::String
      attr_accessor organization_resource_id: ::String
      attr_accessor arn: ::String
      attr_accessor security_profile_name: ::String
      attr_accessor description: ::String
      attr_accessor tags: ::Hash[::String, ::String]
      attr_accessor allowed_access_control_tags: ::Hash[::String, ::String]
      attr_accessor tag_restricted_resources: ::Array[::String]
      attr_accessor last_modified_time: ::Time
      attr_accessor last_modified_region: ::String
      attr_accessor hierarchy_restricted_resources: ::Array[::String]
      attr_accessor allowed_access_control_hierarchy_group_id: ::String
      SENSITIVE: []
    end

    class SecurityProfileSearchCriteria
      attr_accessor or_conditions: ::Array[Types::SecurityProfileSearchCriteria]
      attr_accessor and_conditions: ::Array[Types::SecurityProfileSearchCriteria]
      attr_accessor string_condition: Types::StringCondition
      SENSITIVE: []
    end

    class SecurityProfileSearchSummary
      attr_accessor id: ::String
      attr_accessor organization_resource_id: ::String
      attr_accessor arn: ::String
      attr_accessor security_profile_name: ::String
      attr_accessor description: ::String
      attr_accessor tags: ::Hash[::String, ::String]
      SENSITIVE: []
    end

    class SecurityProfileSummary
      attr_accessor id: ::String
      attr_accessor arn: ::String
      attr_accessor name: ::String
      attr_accessor last_modified_time: ::Time
      attr_accessor last_modified_region: ::String
      SENSITIVE: []
    end

    class SecurityProfilesSearchFilter
      attr_accessor tag_filter: Types::ControlPlaneTagFilter
      SENSITIVE: []
    end

    class SegmentAttributeValue
      attr_accessor value_string: ::String
      attr_accessor value_map: ::Hash[::String, Types::SegmentAttributeValue]
      attr_accessor value_integer: ::Integer
      SENSITIVE: []
    end

    class SendChatIntegrationEventRequest
      attr_accessor source_id: ::String
      attr_accessor destination_id: ::String
      attr_accessor subtype: ::String
      attr_accessor event: Types::ChatEvent
      attr_accessor new_session_details: Types::NewSessionDetails
      SENSITIVE: []
    end

    class SendChatIntegrationEventResponse
      attr_accessor initial_contact_id: ::String
      attr_accessor new_chat_created: bool
      SENSITIVE: []
    end

    class SendNotificationActionDefinition
      attr_accessor delivery_method: ("EMAIL")
      attr_accessor subject: ::String
      attr_accessor content: ::String
      attr_accessor content_type: ("PLAIN_TEXT")
      attr_accessor recipient: Types::NotificationRecipientType
      SENSITIVE: []
    end

    class SendOutboundEmailRequest
      attr_accessor instance_id: ::String
      attr_accessor from_email_address: Types::EmailAddressInfo
      attr_accessor destination_email_address: Types::EmailAddressInfo
      attr_accessor additional_recipients: Types::OutboundAdditionalRecipients
      attr_accessor email_message: Types::OutboundEmailContent
      attr_accessor traffic_type: ("GENERAL" | "CAMPAIGN")
      attr_accessor source_campaign: Types::SourceCampaign
      attr_accessor client_token: ::String
      SENSITIVE: []
    end

    class SendOutboundEmailResponse < Aws::EmptyStructure
    end

    class ServiceQuotaExceededException
      attr_accessor message: ::String
      attr_accessor reason: Types::ServiceQuotaExceededExceptionReason
      SENSITIVE: []
    end

    class ServiceQuotaExceededExceptionReason
      attr_accessor attached_file_service_quota_exceeded_exception_reason: ("TOTAL_FILE_SIZE_EXCEEDED" | "TOTAL_FILE_COUNT_EXCEEDED")
      attr_accessor unknown: untyped
      SENSITIVE: []

      class AttachedFileServiceQuotaExceededExceptionReason < ServiceQuotaExceededExceptionReason
      end
      class Unknown < ServiceQuotaExceededExceptionReason
      end
    end

    class SignInConfig
      attr_accessor distributions: ::Array[Types::SignInDistribution]
      SENSITIVE: []
    end

    class SignInDistribution
      attr_accessor region: ::String
      attr_accessor enabled: bool
      SENSITIVE: []
    end

    class SingleSelectQuestionRuleCategoryAutomation
      attr_accessor category: ::String
      attr_accessor condition: ("PRESENT" | "NOT_PRESENT")
      attr_accessor option_ref_id: ::String
      SENSITIVE: []
    end

    class Sort
      attr_accessor field_name: ("INITIATION_TIMESTAMP" | "SCHEDULED_TIMESTAMP" | "CONNECTED_TO_AGENT_TIMESTAMP" | "DISCONNECT_TIMESTAMP" | "INITIATION_METHOD" | "CHANNEL")
      attr_accessor order: ("ASCENDING" | "DESCENDING")
      SENSITIVE: []
    end

    class SourceCampaign
      attr_accessor campaign_id: ::String
      attr_accessor outbound_request_id: ::String
      SENSITIVE: []
    end

    class StartAttachedFileUploadRequest
      attr_accessor client_token: ::String
      attr_accessor instance_id: ::String
      attr_accessor file_name: ::String
      attr_accessor file_size_in_bytes: ::Integer
      attr_accessor url_expiry_in_seconds: ::Integer
      attr_accessor file_use_case_type: ("EMAIL_MESSAGE" | "ATTACHMENT")
      attr_accessor associated_resource_arn: ::String
      attr_accessor created_by: Types::CreatedByInfo
      attr_accessor tags: ::Hash[::String, ::String]
      SENSITIVE: []
    end

    class StartAttachedFileUploadResponse
      attr_accessor file_arn: ::String
      attr_accessor file_id: ::String
      attr_accessor creation_time: ::String
      attr_accessor file_status: ("APPROVED" | "REJECTED" | "PROCESSING" | "FAILED")
      attr_accessor created_by: Types::CreatedByInfo
      attr_accessor upload_url_metadata: Types::UploadUrlMetadata
      SENSITIVE: []
    end

    class StartChatContactRequest
      attr_accessor instance_id: ::String
      attr_accessor contact_flow_id: ::String
      attr_accessor attributes: ::Hash[::String, ::String]
      attr_accessor participant_details: Types::ParticipantDetails
      attr_accessor initial_message: Types::ChatMessage
      attr_accessor client_token: ::String
      attr_accessor chat_duration_in_minutes: ::Integer
      attr_accessor supported_messaging_content_types: ::Array[::String]
      attr_accessor persistent_chat: Types::PersistentChat
      attr_accessor related_contact_id: ::String
      attr_accessor segment_attributes: ::Hash[::String, Types::SegmentAttributeValue]
      attr_accessor customer_id: ::String
      SENSITIVE: [:customer_id]
    end

    class StartChatContactResponse
      attr_accessor contact_id: ::String
      attr_accessor participant_id: ::String
      attr_accessor participant_token: ::String
      attr_accessor continued_from_contact_id: ::String
      SENSITIVE: []
    end

    class StartContactEvaluationRequest
      attr_accessor instance_id: ::String
      attr_accessor contact_id: ::String
      attr_accessor evaluation_form_id: ::String
      attr_accessor client_token: ::String
      SENSITIVE: []
    end

    class StartContactEvaluationResponse
      attr_accessor evaluation_id: ::String
      attr_accessor evaluation_arn: ::String
      SENSITIVE: []
    end

    class StartContactRecordingRequest
      attr_accessor instance_id: ::String
      attr_accessor contact_id: ::String
      attr_accessor initial_contact_id: ::String
      attr_accessor voice_recording_configuration: Types::VoiceRecordingConfiguration
      SENSITIVE: []
    end

    class StartContactRecordingResponse < Aws::EmptyStructure
    end

    class StartContactStreamingRequest
      attr_accessor instance_id: ::String
      attr_accessor contact_id: ::String
      attr_accessor chat_streaming_configuration: Types::ChatStreamingConfiguration
      attr_accessor client_token: ::String
      SENSITIVE: []
    end

    class StartContactStreamingResponse
      attr_accessor streaming_id: ::String
      SENSITIVE: []
    end

    class StartEmailContactRequest
      attr_accessor instance_id: ::String
      attr_accessor from_email_address: Types::EmailAddressInfo
      attr_accessor destination_email_address: ::String
      attr_accessor description: ::String
      attr_accessor references: ::Hash[::String, Types::Reference]
      attr_accessor name: ::String
      attr_accessor email_message: Types::InboundEmailContent
      attr_accessor additional_recipients: Types::InboundAdditionalRecipients
      attr_accessor attachments: ::Array[Types::EmailAttachment]
      attr_accessor contact_flow_id: ::String
      attr_accessor related_contact_id: ::String
      attr_accessor attributes: ::Hash[::String, ::String]
      attr_accessor segment_attributes: ::Hash[::String, Types::SegmentAttributeValue]
      attr_accessor client_token: ::String
      SENSITIVE: [:destination_email_address, :description, :name, :attachments]
    end

    class StartEmailContactResponse
      attr_accessor contact_id: ::String
      SENSITIVE: []
    end

    class StartOutboundChatContactRequest
      attr_accessor source_endpoint: Types::Endpoint
      attr_accessor destination_endpoint: Types::Endpoint
      attr_accessor instance_id: ::String
      attr_accessor segment_attributes: ::Hash[::String, Types::SegmentAttributeValue]
      attr_accessor attributes: ::Hash[::String, ::String]
      attr_accessor contact_flow_id: ::String
      attr_accessor chat_duration_in_minutes: ::Integer
      attr_accessor participant_details: Types::ParticipantDetails
      attr_accessor initial_system_message: Types::ChatMessage
      attr_accessor related_contact_id: ::String
      attr_accessor supported_messaging_content_types: ::Array[::String]
      attr_accessor client_token: ::String
      SENSITIVE: []
    end

    class StartOutboundChatContactResponse
      attr_accessor contact_id: ::String
      SENSITIVE: []
    end

    class StartOutboundEmailContactRequest
      attr_accessor instance_id: ::String
      attr_accessor contact_id: ::String
      attr_accessor from_email_address: Types::EmailAddressInfo
      attr_accessor destination_email_address: Types::EmailAddressInfo
      attr_accessor additional_recipients: Types::OutboundAdditionalRecipients
      attr_accessor email_message: Types::OutboundEmailContent
      attr_accessor client_token: ::String
      SENSITIVE: []
    end

    class StartOutboundEmailContactResponse
      attr_accessor contact_id: ::String
      SENSITIVE: []
    end

    class StartOutboundVoiceContactRequest
      attr_accessor name: ::String
      attr_accessor description: ::String
      attr_accessor references: ::Hash[::String, Types::Reference]
      attr_accessor related_contact_id: ::String
      attr_accessor destination_phone_number: ::String
      attr_accessor contact_flow_id: ::String
      attr_accessor instance_id: ::String
      attr_accessor client_token: ::String
      attr_accessor source_phone_number: ::String
      attr_accessor queue_id: ::String
      attr_accessor attributes: ::Hash[::String, ::String]
      attr_accessor answer_machine_detection_config: Types::AnswerMachineDetectionConfig
      attr_accessor campaign_id: ::String
      attr_accessor traffic_type: ("GENERAL" | "CAMPAIGN")
      SENSITIVE: [:name, :description]
    end

    class StartOutboundVoiceContactResponse
      attr_accessor contact_id: ::String
      SENSITIVE: []
    end

    class StartScreenSharingRequest
      attr_accessor client_token: ::String
      attr_accessor instance_id: ::String
      attr_accessor contact_id: ::String
      SENSITIVE: []
    end

    class StartScreenSharingResponse < Aws::EmptyStructure
    end

    class StartTaskContactRequest
      attr_accessor instance_id: ::String
      attr_accessor previous_contact_id: ::String
      attr_accessor contact_flow_id: ::String
      attr_accessor attributes: ::Hash[::String, ::String]
      attr_accessor name: ::String
      attr_accessor references: ::Hash[::String, Types::Reference]
      attr_accessor description: ::String
      attr_accessor client_token: ::String
      attr_accessor scheduled_time: ::Time
      attr_accessor task_template_id: ::String
      attr_accessor quick_connect_id: ::String
      attr_accessor related_contact_id: ::String
      attr_accessor segment_attributes: ::Hash[::String, Types::SegmentAttributeValue]
      SENSITIVE: [:name, :description]
    end

    class StartTaskContactResponse
      attr_accessor contact_id: ::String
      SENSITIVE: []
    end

    class StartWebRTCContactRequest
      attr_accessor attributes: ::Hash[::String, ::String]
      attr_accessor client_token: ::String
      attr_accessor contact_flow_id: ::String
      attr_accessor instance_id: ::String
      attr_accessor allowed_capabilities: Types::AllowedCapabilities
      attr_accessor participant_details: Types::ParticipantDetails
      attr_accessor related_contact_id: ::String
      attr_accessor references: ::Hash[::String, Types::Reference]
      attr_accessor description: ::String
      SENSITIVE: [:description]
    end

    class StartWebRTCContactResponse
      attr_accessor connection_data: Types::ConnectionData
      attr_accessor contact_id: ::String
      attr_accessor participant_id: ::String
      attr_accessor participant_token: ::String
      SENSITIVE: []
    end

    class Step
      attr_accessor expiry: Types::Expiry
      attr_accessor expression: Types::Expression
      attr_accessor status: ("ACTIVE" | "INACTIVE" | "JOINED" | "EXPIRED")
      SENSITIVE: []
    end

    class StopContactRecordingRequest
      attr_accessor instance_id: ::String
      attr_accessor contact_id: ::String
      attr_accessor initial_contact_id: ::String
      attr_accessor contact_recording_type: ("AGENT" | "IVR" | "SCREEN")
      SENSITIVE: []
    end

    class StopContactRecordingResponse < Aws::EmptyStructure
    end

    class StopContactRequest
      attr_accessor contact_id: ::String
      attr_accessor instance_id: ::String
      attr_accessor disconnect_reason: Types::DisconnectReason
      SENSITIVE: []
    end

    class StopContactResponse < Aws::EmptyStructure
    end

    class StopContactStreamingRequest
      attr_accessor instance_id: ::String
      attr_accessor contact_id: ::String
      attr_accessor streaming_id: ::String
      SENSITIVE: []
    end

    class StopContactStreamingResponse < Aws::EmptyStructure
    end

    class StringCondition
      attr_accessor field_name: ::String
      attr_accessor value: ::String
      attr_accessor comparison_type: ("STARTS_WITH" | "CONTAINS" | "EXACT")
      SENSITIVE: []
    end

    class StringReference
      attr_accessor name: ::String
      attr_accessor value: ::String
      SENSITIVE: []
    end

    class SubmitAutoEvaluationActionDefinition
      attr_accessor evaluation_form_id: ::String
      SENSITIVE: []
    end

    class SubmitContactEvaluationRequest
      attr_accessor instance_id: ::String
      attr_accessor evaluation_id: ::String
      attr_accessor answers: ::Hash[::String, Types::EvaluationAnswerInput]
      attr_accessor notes: ::Hash[::String, Types::EvaluationNote]
      SENSITIVE: []
    end

    class SubmitContactEvaluationResponse
      attr_accessor evaluation_id: ::String
      attr_accessor evaluation_arn: ::String
      SENSITIVE: []
    end

    class SuccessfulRequest
      attr_accessor request_identifier: ::String
      attr_accessor contact_id: ::String
      SENSITIVE: []
    end

    class SuspendContactRecordingRequest
      attr_accessor instance_id: ::String
      attr_accessor contact_id: ::String
      attr_accessor initial_contact_id: ::String
      attr_accessor contact_recording_type: ("AGENT" | "IVR" | "SCREEN")
      SENSITIVE: []
    end

    class SuspendContactRecordingResponse < Aws::EmptyStructure
    end

    class TagCondition
      attr_accessor tag_key: ::String
      attr_accessor tag_value: ::String
      SENSITIVE: []
    end

    class TagContactRequest
      attr_accessor contact_id: ::String
      attr_accessor instance_id: ::String
      attr_accessor tags: ::Hash[::String, ::String]
      SENSITIVE: []
    end

    class TagContactResponse < Aws::EmptyStructure
    end

    class TagResourceRequest
      attr_accessor resource_arn: ::String
      attr_accessor tags: ::Hash[::String, ::String]
      SENSITIVE: []
    end

    class TagSearchCondition
      attr_accessor tag_key: ::String
      attr_accessor tag_value: ::String
      attr_accessor tag_key_comparison_type: ("STARTS_WITH" | "CONTAINS" | "EXACT")
      attr_accessor tag_value_comparison_type: ("STARTS_WITH" | "CONTAINS" | "EXACT")
      SENSITIVE: []
    end

    class TagSet
      attr_accessor key: ::String
      attr_accessor value: ::String
      SENSITIVE: []
    end

    class TaskActionDefinition
      attr_accessor name: ::String
      attr_accessor description: ::String
      attr_accessor contact_flow_id: ::String
      attr_accessor references: ::Hash[::String, Types::Reference]
      SENSITIVE: []
    end

    class TaskTemplateConstraints
      attr_accessor required_fields: ::Array[Types::RequiredFieldInfo]
      attr_accessor read_only_fields: ::Array[Types::ReadOnlyFieldInfo]
      attr_accessor invisible_fields: ::Array[Types::InvisibleFieldInfo]
      SENSITIVE: []
    end

    class TaskTemplateDefaultFieldValue
      attr_accessor id: Types::TaskTemplateFieldIdentifier
      attr_accessor default_value: ::String
      SENSITIVE: []
    end

    class TaskTemplateDefaults
      attr_accessor default_field_values: ::Array[Types::TaskTemplateDefaultFieldValue]
      SENSITIVE: []
    end

    class TaskTemplateField
      attr_accessor id: Types::TaskTemplateFieldIdentifier
      attr_accessor description: ::String
      attr_accessor type: ("NAME" | "DESCRIPTION" | "SCHEDULED_TIME" | "QUICK_CONNECT" | "URL" | "NUMBER" | "TEXT" | "TEXT_AREA" | "DATE_TIME" | "BOOLEAN" | "SINGLE_SELECT" | "EMAIL" | "SELF_ASSIGN" | "EXPIRY_DURATION")
      attr_accessor single_select_options: ::Array[::String]
      SENSITIVE: []
    end

    class TaskTemplateFieldIdentifier
      attr_accessor name: ::String
      SENSITIVE: []
    end

    class TaskTemplateMetadata
      attr_accessor id: ::String
      attr_accessor arn: ::String
      attr_accessor name: ::String
      attr_accessor description: ::String
      attr_accessor status: ("ACTIVE" | "INACTIVE")
      attr_accessor last_modified_time: ::Time
      attr_accessor created_time: ::Time
      SENSITIVE: []
    end

    class TelephonyConfig
      attr_accessor distributions: ::Array[Types::Distribution]
      SENSITIVE: []
    end

    class TemplateAttributes
      attr_accessor custom_attributes: ::Hash[::String, ::String]
      attr_accessor customer_profile_attributes: ::String
      SENSITIVE: []
    end

    class TemplatedMessageConfig
      attr_accessor knowledge_base_id: ::String
      attr_accessor message_template_id: ::String
      attr_accessor template_attributes: Types::TemplateAttributes
      SENSITIVE: []
    end

    class Threshold
      attr_accessor comparison: ("LT")
      attr_accessor threshold_value: ::Float
      SENSITIVE: []
    end

    class ThresholdV2
      attr_accessor comparison: ::String
      attr_accessor threshold_value: ::Float
      SENSITIVE: []
    end

    class ThrottlingException
      attr_accessor message: ::String
      SENSITIVE: []
    end

    class TooManyRequestsException
      attr_accessor message: ::String
      SENSITIVE: []
    end

    class TrafficDistributionGroup
      attr_accessor id: ::String
      attr_accessor arn: ::String
      attr_accessor name: ::String
      attr_accessor description: ::String
      attr_accessor instance_arn: ::String
      attr_accessor status: ("CREATION_IN_PROGRESS" | "ACTIVE" | "CREATION_FAILED" | "PENDING_DELETION" | "DELETION_FAILED" | "UPDATE_IN_PROGRESS")
      attr_accessor tags: ::Hash[::String, ::String]
      attr_accessor is_default: bool
      SENSITIVE: []
    end

    class TrafficDistributionGroupSummary
      attr_accessor id: ::String
      attr_accessor arn: ::String
      attr_accessor name: ::String
      attr_accessor instance_arn: ::String
      attr_accessor status: ("CREATION_IN_PROGRESS" | "ACTIVE" | "CREATION_FAILED" | "PENDING_DELETION" | "DELETION_FAILED" | "UPDATE_IN_PROGRESS")
      attr_accessor is_default: bool
      SENSITIVE: []
    end

    class TrafficDistributionGroupUserSummary
      attr_accessor user_id: ::String
      SENSITIVE: []
    end

    class Transcript
      attr_accessor criteria: ::Array[Types::TranscriptCriteria]
      attr_accessor match_type: ("MATCH_ALL" | "MATCH_ANY")
      SENSITIVE: []
    end

    class TranscriptCriteria
      attr_accessor participant_role: ("AGENT" | "CUSTOMER" | "SYSTEM" | "CUSTOM_BOT" | "SUPERVISOR")
      attr_accessor search_text: ::Array[::String]
      attr_accessor match_type: ("MATCH_ALL" | "MATCH_ANY")
      SENSITIVE: []
    end

    class TransferContactRequest
      attr_accessor instance_id: ::String
      attr_accessor contact_id: ::String
      attr_accessor queue_id: ::String
      attr_accessor user_id: ::String
      attr_accessor contact_flow_id: ::String
      attr_accessor client_token: ::String
      SENSITIVE: []
    end

    class TransferContactResponse
      attr_accessor contact_id: ::String
      attr_accessor contact_arn: ::String
      SENSITIVE: []
    end

    class UntagContactRequest
      attr_accessor contact_id: ::String
      attr_accessor instance_id: ::String
      attr_accessor tag_keys: ::Array[::String]
      SENSITIVE: []
    end

    class UntagContactResponse < Aws::EmptyStructure
    end

    class UntagResourceRequest
      attr_accessor resource_arn: ::String
      attr_accessor tag_keys: ::Array[::String]
      SENSITIVE: []
    end

    class UpdateAgentStatusRequest
      attr_accessor instance_id: ::String
      attr_accessor agent_status_id: ::String
      attr_accessor name: ::String
      attr_accessor description: ::String
      attr_accessor state: ("ENABLED" | "DISABLED")
      attr_accessor display_order: ::Integer
      attr_accessor reset_order_number: bool
      SENSITIVE: []
    end

    class UpdateAuthenticationProfileRequest
      attr_accessor authentication_profile_id: ::String
      attr_accessor instance_id: ::String
      attr_accessor name: ::String
      attr_accessor description: ::String
      attr_accessor allowed_ips: ::Array[::String]
      attr_accessor blocked_ips: ::Array[::String]
      attr_accessor periodic_session_duration: ::Integer
      SENSITIVE: []
    end

    class UpdateCaseActionDefinition
      attr_accessor fields: ::Array[Types::FieldValue]
      SENSITIVE: []
    end

    class UpdateContactAttributesRequest
      attr_accessor initial_contact_id: ::String
      attr_accessor instance_id: ::String
      attr_accessor attributes: ::Hash[::String, ::String]
      SENSITIVE: []
    end

    class UpdateContactAttributesResponse < Aws::EmptyStructure
    end

    class UpdateContactEvaluationRequest
      attr_accessor instance_id: ::String
      attr_accessor evaluation_id: ::String
      attr_accessor answers: ::Hash[::String, Types::EvaluationAnswerInput]
      attr_accessor notes: ::Hash[::String, Types::EvaluationNote]
      SENSITIVE: []
    end

    class UpdateContactEvaluationResponse
      attr_accessor evaluation_id: ::String
      attr_accessor evaluation_arn: ::String
      SENSITIVE: []
    end

    class UpdateContactFlowContentRequest
      attr_accessor instance_id: ::String
      attr_accessor contact_flow_id: ::String
      attr_accessor content: ::String
      SENSITIVE: []
    end

    class UpdateContactFlowContentResponse < Aws::EmptyStructure
    end

    class UpdateContactFlowMetadataRequest
      attr_accessor instance_id: ::String
      attr_accessor contact_flow_id: ::String
      attr_accessor name: ::String
      attr_accessor description: ::String
      attr_accessor contact_flow_state: ("ACTIVE" | "ARCHIVED")
      SENSITIVE: []
    end

    class UpdateContactFlowMetadataResponse < Aws::EmptyStructure
    end

    class UpdateContactFlowModuleContentRequest
      attr_accessor instance_id: ::String
      attr_accessor contact_flow_module_id: ::String
      attr_accessor content: ::String
      SENSITIVE: []
    end

    class UpdateContactFlowModuleContentResponse < Aws::EmptyStructure
    end

    class UpdateContactFlowModuleMetadataRequest
      attr_accessor instance_id: ::String
      attr_accessor contact_flow_module_id: ::String
      attr_accessor name: ::String
      attr_accessor description: ::String
      attr_accessor state: ("ACTIVE" | "ARCHIVED")
      SENSITIVE: []
    end

    class UpdateContactFlowModuleMetadataResponse < Aws::EmptyStructure
    end

    class UpdateContactFlowNameRequest
      attr_accessor instance_id: ::String
      attr_accessor contact_flow_id: ::String
      attr_accessor name: ::String
      attr_accessor description: ::String
      SENSITIVE: []
    end

    class UpdateContactFlowNameResponse < Aws::EmptyStructure
    end

    class UpdateContactRequest
      attr_accessor instance_id: ::String
      attr_accessor contact_id: ::String
      attr_accessor name: ::String
      attr_accessor description: ::String
      attr_accessor references: ::Hash[::String, Types::Reference]
      attr_accessor segment_attributes: ::Hash[::String, Types::SegmentAttributeValue]
      attr_accessor queue_info: Types::QueueInfoInput
      attr_accessor user_info: Types::UserInfo
      attr_accessor customer_endpoint: Types::Endpoint
      attr_accessor system_endpoint: Types::Endpoint
      SENSITIVE: [:name, :description]
    end

    class UpdateContactResponse < Aws::EmptyStructure
    end

    class UpdateContactRoutingDataRequest
      attr_accessor instance_id: ::String
      attr_accessor contact_id: ::String
      attr_accessor queue_time_adjustment_seconds: ::Integer
      attr_accessor queue_priority: ::Integer
      attr_accessor routing_criteria: Types::RoutingCriteriaInput
      SENSITIVE: []
    end

    class UpdateContactRoutingDataResponse < Aws::EmptyStructure
    end

    class UpdateContactScheduleRequest
      attr_accessor instance_id: ::String
      attr_accessor contact_id: ::String
      attr_accessor scheduled_time: ::Time
      SENSITIVE: []
    end

    class UpdateContactScheduleResponse < Aws::EmptyStructure
    end

    class UpdateEmailAddressMetadataRequest
      attr_accessor instance_id: ::String
      attr_accessor email_address_id: ::String
      attr_accessor description: ::String
      attr_accessor display_name: ::String
      attr_accessor client_token: ::String
      SENSITIVE: [:description, :display_name]
    end

    class UpdateEmailAddressMetadataResponse
      attr_accessor email_address_id: ::String
      attr_accessor email_address_arn: ::String
      SENSITIVE: []
    end

    class UpdateEvaluationFormRequest
      attr_accessor instance_id: ::String
      attr_accessor evaluation_form_id: ::String
      attr_accessor evaluation_form_version: ::Integer
      attr_accessor create_new_version: bool
      attr_accessor title: ::String
      attr_accessor description: ::String
      attr_accessor items: ::Array[Types::EvaluationFormItem]
      attr_accessor scoring_strategy: Types::EvaluationFormScoringStrategy
      attr_accessor client_token: ::String
      SENSITIVE: []
    end

    class UpdateEvaluationFormResponse
      attr_accessor evaluation_form_id: ::String
      attr_accessor evaluation_form_arn: ::String
      attr_accessor evaluation_form_version: ::Integer
      SENSITIVE: []
    end

    class UpdateHoursOfOperationOverrideRequest
      attr_accessor instance_id: ::String
      attr_accessor hours_of_operation_id: ::String
      attr_accessor hours_of_operation_override_id: ::String
      attr_accessor name: ::String
      attr_accessor description: ::String
      attr_accessor config: ::Array[Types::HoursOfOperationOverrideConfig]
      attr_accessor effective_from: ::String
      attr_accessor effective_till: ::String
      SENSITIVE: []
    end

    class UpdateHoursOfOperationRequest
      attr_accessor instance_id: ::String
      attr_accessor hours_of_operation_id: ::String
      attr_accessor name: ::String
      attr_accessor description: ::String
      attr_accessor time_zone: ::String
      attr_accessor config: ::Array[Types::HoursOfOperationConfig]
      SENSITIVE: []
    end

    class UpdateInstanceAttributeRequest
      attr_accessor instance_id: ::String
      attr_accessor attribute_type: ("INBOUND_CALLS" | "OUTBOUND_CALLS" | "CONTACTFLOW_LOGS" | "CONTACT_LENS" | "AUTO_RESOLVE_BEST_VOICES" | "USE_CUSTOM_TTS_VOICES" | "EARLY_MEDIA" | "MULTI_PARTY_CONFERENCE" | "HIGH_VOLUME_OUTBOUND" | "ENHANCED_CONTACT_MONITORING" | "ENHANCED_CHAT_MONITORING" | "MULTI_PARTY_CHAT_CONFERENCE")
      attr_accessor value: ::String
      SENSITIVE: []
    end

    class UpdateInstanceStorageConfigRequest
      attr_accessor instance_id: ::String
      attr_accessor association_id: ::String
      attr_accessor resource_type: ("CHAT_TRANSCRIPTS" | "CALL_RECORDINGS" | "SCHEDULED_REPORTS" | "MEDIA_STREAMS" | "CONTACT_TRACE_RECORDS" | "AGENT_EVENTS" | "REAL_TIME_CONTACT_ANALYSIS_SEGMENTS" | "ATTACHMENTS" | "CONTACT_EVALUATIONS" | "SCREEN_RECORDINGS" | "REAL_TIME_CONTACT_ANALYSIS_CHAT_SEGMENTS" | "REAL_TIME_CONTACT_ANALYSIS_VOICE_SEGMENTS" | "EMAIL_MESSAGES")
      attr_accessor storage_config: Types::InstanceStorageConfig
      SENSITIVE: []
    end

    class UpdateParticipantAuthenticationRequest
      attr_accessor state: ::String
      attr_accessor instance_id: ::String
      attr_accessor code: ::String
      attr_accessor error: ::String
      attr_accessor error_description: ::String
      SENSITIVE: [:code, :error, :error_description]
    end

    class UpdateParticipantAuthenticationResponse < Aws::EmptyStructure
    end

    class UpdateParticipantRoleConfigChannelInfo
      attr_accessor chat: Types::ChatParticipantRoleConfig
      attr_accessor unknown: untyped
      SENSITIVE: []

      class Chat < UpdateParticipantRoleConfigChannelInfo
      end
      class Unknown < UpdateParticipantRoleConfigChannelInfo
      end
    end

    class UpdateParticipantRoleConfigRequest
      attr_accessor instance_id: ::String
      attr_accessor contact_id: ::String
      attr_accessor channel_configuration: Types::UpdateParticipantRoleConfigChannelInfo
      SENSITIVE: []
    end

    class UpdateParticipantRoleConfigResponse < Aws::EmptyStructure
    end

    class UpdatePhoneNumberMetadataRequest
      attr_accessor phone_number_id: ::String
      attr_accessor phone_number_description: ::String
      attr_accessor client_token: ::String
      SENSITIVE: []
    end

    class UpdatePhoneNumberRequest
      attr_accessor phone_number_id: ::String
      attr_accessor target_arn: ::String
      attr_accessor instance_id: ::String
      attr_accessor client_token: ::String
      SENSITIVE: []
    end

    class UpdatePhoneNumberResponse
      attr_accessor phone_number_id: ::String
      attr_accessor phone_number_arn: ::String
      SENSITIVE: []
    end

    class UpdatePredefinedAttributeRequest
      attr_accessor instance_id: ::String
      attr_accessor name: ::String
      attr_accessor values: Types::PredefinedAttributeValues
      SENSITIVE: []
    end

    class UpdatePromptRequest
      attr_accessor instance_id: ::String
      attr_accessor prompt_id: ::String
      attr_accessor name: ::String
      attr_accessor description: ::String
      attr_accessor s3_uri: ::String
      SENSITIVE: []
    end

    class UpdatePromptResponse
      attr_accessor prompt_arn: ::String
      attr_accessor prompt_id: ::String
      SENSITIVE: []
    end

    class UpdateQueueHoursOfOperationRequest
      attr_accessor instance_id: ::String
      attr_accessor queue_id: ::String
      attr_accessor hours_of_operation_id: ::String
      SENSITIVE: []
    end

    class UpdateQueueMaxContactsRequest
      attr_accessor instance_id: ::String
      attr_accessor queue_id: ::String
      attr_accessor max_contacts: ::Integer
      SENSITIVE: []
    end

    class UpdateQueueNameRequest
      attr_accessor instance_id: ::String
      attr_accessor queue_id: ::String
      attr_accessor name: ::String
      attr_accessor description: ::String
      SENSITIVE: []
    end

    class UpdateQueueOutboundCallerConfigRequest
      attr_accessor instance_id: ::String
      attr_accessor queue_id: ::String
      attr_accessor outbound_caller_config: Types::OutboundCallerConfig
      SENSITIVE: []
    end

    class UpdateQueueOutboundEmailConfigRequest
      attr_accessor instance_id: ::String
      attr_accessor queue_id: ::String
      attr_accessor outbound_email_config: Types::OutboundEmailConfig
      SENSITIVE: []
    end

    class UpdateQueueStatusRequest
      attr_accessor instance_id: ::String
      attr_accessor queue_id: ::String
      attr_accessor status: ("ENABLED" | "DISABLED")
      SENSITIVE: []
    end

    class UpdateQuickConnectConfigRequest
      attr_accessor instance_id: ::String
      attr_accessor quick_connect_id: ::String
      attr_accessor quick_connect_config: Types::QuickConnectConfig
      SENSITIVE: []
    end

    class UpdateQuickConnectNameRequest
      attr_accessor instance_id: ::String
      attr_accessor quick_connect_id: ::String
      attr_accessor name: ::String
      attr_accessor description: ::String
      SENSITIVE: []
    end

    class UpdateRoutingProfileAgentAvailabilityTimerRequest
      attr_accessor instance_id: ::String
      attr_accessor routing_profile_id: ::String
      attr_accessor agent_availability_timer: ("TIME_SINCE_LAST_ACTIVITY" | "TIME_SINCE_LAST_INBOUND")
      SENSITIVE: []
    end

    class UpdateRoutingProfileConcurrencyRequest
      attr_accessor instance_id: ::String
      attr_accessor routing_profile_id: ::String
      attr_accessor media_concurrencies: ::Array[Types::MediaConcurrency]
      SENSITIVE: []
    end

    class UpdateRoutingProfileDefaultOutboundQueueRequest
      attr_accessor instance_id: ::String
      attr_accessor routing_profile_id: ::String
      attr_accessor default_outbound_queue_id: ::String
      SENSITIVE: []
    end

    class UpdateRoutingProfileNameRequest
      attr_accessor instance_id: ::String
      attr_accessor routing_profile_id: ::String
      attr_accessor name: ::String
      attr_accessor description: ::String
      SENSITIVE: []
    end

    class UpdateRoutingProfileQueuesRequest
      attr_accessor instance_id: ::String
      attr_accessor routing_profile_id: ::String
      attr_accessor queue_configs: ::Array[Types::RoutingProfileQueueConfig]
      SENSITIVE: []
    end

    class UpdateRuleRequest
      attr_accessor rule_id: ::String
      attr_accessor instance_id: ::String
      attr_accessor name: ::String
      attr_accessor function: ::String
      attr_accessor actions: ::Array[Types::RuleAction]
      attr_accessor publish_status: ("DRAFT" | "PUBLISHED")
      SENSITIVE: []
    end

    class UpdateSecurityProfileRequest
      attr_accessor description: ::String
      attr_accessor permissions: ::Array[::String]
      attr_accessor security_profile_id: ::String
      attr_accessor instance_id: ::String
      attr_accessor allowed_access_control_tags: ::Hash[::String, ::String]
      attr_accessor tag_restricted_resources: ::Array[::String]
      attr_accessor applications: ::Array[Types::Application]
      attr_accessor hierarchy_restricted_resources: ::Array[::String]
      attr_accessor allowed_access_control_hierarchy_group_id: ::String
      SENSITIVE: []
    end

    class UpdateTaskTemplateRequest
      attr_accessor task_template_id: ::String
      attr_accessor instance_id: ::String
      attr_accessor name: ::String
      attr_accessor description: ::String
      attr_accessor contact_flow_id: ::String
      attr_accessor self_assign_flow_id: ::String
      attr_accessor constraints: Types::TaskTemplateConstraints
      attr_accessor defaults: Types::TaskTemplateDefaults
      attr_accessor status: ("ACTIVE" | "INACTIVE")
      attr_accessor fields: ::Array[Types::TaskTemplateField]
      SENSITIVE: []
    end

    class UpdateTaskTemplateResponse
      attr_accessor instance_id: ::String
      attr_accessor id: ::String
      attr_accessor arn: ::String
      attr_accessor name: ::String
      attr_accessor description: ::String
      attr_accessor contact_flow_id: ::String
      attr_accessor self_assign_flow_id: ::String
      attr_accessor constraints: Types::TaskTemplateConstraints
      attr_accessor defaults: Types::TaskTemplateDefaults
      attr_accessor fields: ::Array[Types::TaskTemplateField]
      attr_accessor status: ("ACTIVE" | "INACTIVE")
      attr_accessor last_modified_time: ::Time
      attr_accessor created_time: ::Time
      SENSITIVE: []
    end

    class UpdateTrafficDistributionRequest
      attr_accessor id: ::String
      attr_accessor telephony_config: Types::TelephonyConfig
      attr_accessor sign_in_config: Types::SignInConfig
      attr_accessor agent_config: Types::AgentConfig
      SENSITIVE: []
    end

    class UpdateTrafficDistributionResponse < Aws::EmptyStructure
    end

    class UpdateUserHierarchyGroupNameRequest
      attr_accessor name: ::String
      attr_accessor hierarchy_group_id: ::String
      attr_accessor instance_id: ::String
      SENSITIVE: []
    end

    class UpdateUserHierarchyRequest
      attr_accessor hierarchy_group_id: ::String
      attr_accessor user_id: ::String
      attr_accessor instance_id: ::String
      SENSITIVE: []
    end

    class UpdateUserHierarchyStructureRequest
      attr_accessor hierarchy_structure: Types::HierarchyStructureUpdate
      attr_accessor instance_id: ::String
      SENSITIVE: []
    end

    class UpdateUserIdentityInfoRequest
      attr_accessor identity_info: Types::UserIdentityInfo
      attr_accessor user_id: ::String
      attr_accessor instance_id: ::String
      SENSITIVE: []
    end

    class UpdateUserPhoneConfigRequest
      attr_accessor phone_config: Types::UserPhoneConfig
      attr_accessor user_id: ::String
      attr_accessor instance_id: ::String
      SENSITIVE: []
    end

    class UpdateUserProficienciesRequest
      attr_accessor instance_id: ::String
      attr_accessor user_id: ::String
      attr_accessor user_proficiencies: ::Array[Types::UserProficiency]
      SENSITIVE: []
    end

    class UpdateUserRoutingProfileRequest
      attr_accessor routing_profile_id: ::String
      attr_accessor user_id: ::String
      attr_accessor instance_id: ::String
      SENSITIVE: []
    end

    class UpdateUserSecurityProfilesRequest
      attr_accessor security_profile_ids: ::Array[::String]
      attr_accessor user_id: ::String
      attr_accessor instance_id: ::String
      SENSITIVE: []
    end

    class UpdateViewContentRequest
      attr_accessor instance_id: ::String
      attr_accessor view_id: ::String
      attr_accessor status: ("PUBLISHED" | "SAVED")
      attr_accessor content: Types::ViewInputContent
      SENSITIVE: []
    end

    class UpdateViewContentResponse
      attr_accessor view: Types::View
      SENSITIVE: []
    end

    class UpdateViewMetadataRequest
      attr_accessor instance_id: ::String
      attr_accessor view_id: ::String
      attr_accessor name: ::String
      attr_accessor description: ::String
      SENSITIVE: [:name]
    end

    class UpdateViewMetadataResponse < Aws::EmptyStructure
    end

    class UploadUrlMetadata
      attr_accessor url: ::String
      attr_accessor url_expiry: ::String
      attr_accessor headers_to_include: ::Hash[::String, ::String]
      SENSITIVE: []
    end

    class UrlReference
      attr_accessor name: ::String
      attr_accessor value: ::String
      SENSITIVE: []
    end

    class UseCase
      attr_accessor use_case_id: ::String
      attr_accessor use_case_arn: ::String
      attr_accessor use_case_type: ("RULES_EVALUATION" | "CONNECT_CAMPAIGNS")
      SENSITIVE: []
    end

    class User
      attr_accessor id: ::String
      attr_accessor arn: ::String
      attr_accessor username: ::String
      attr_accessor identity_info: Types::UserIdentityInfo
      attr_accessor phone_config: Types::UserPhoneConfig
      attr_accessor directory_user_id: ::String
      attr_accessor security_profile_ids: ::Array[::String]
      attr_accessor routing_profile_id: ::String
      attr_accessor hierarchy_group_id: ::String
      attr_accessor tags: ::Hash[::String, ::String]
      attr_accessor last_modified_time: ::Time
      attr_accessor last_modified_region: ::String
      SENSITIVE: []
    end

    class UserData
      attr_accessor user: Types::UserReference
      attr_accessor routing_profile: Types::RoutingProfileReference
      attr_accessor hierarchy_path: Types::HierarchyPathReference
      attr_accessor status: Types::AgentStatusReference
      attr_accessor available_slots_by_channel: ::Hash[("VOICE" | "CHAT" | "TASK" | "EMAIL"), ::Integer]
      attr_accessor max_slots_by_channel: ::Hash[("VOICE" | "CHAT" | "TASK" | "EMAIL"), ::Integer]
      attr_accessor active_slots_by_channel: ::Hash[("VOICE" | "CHAT" | "TASK" | "EMAIL"), ::Integer]
      attr_accessor contacts: ::Array[Types::AgentContactReference]
      attr_accessor next_status: ::String
      SENSITIVE: []
    end

    class UserDataFilters
      attr_accessor queues: ::Array[::String]
      attr_accessor contact_filter: Types::ContactFilter
      attr_accessor routing_profiles: ::Array[::String]
      attr_accessor agents: ::Array[::String]
      attr_accessor user_hierarchy_groups: ::Array[::String]
      SENSITIVE: []
    end

    class UserHierarchyGroupSearchCriteria
      attr_accessor or_conditions: ::Array[Types::UserHierarchyGroupSearchCriteria]
      attr_accessor and_conditions: ::Array[Types::UserHierarchyGroupSearchCriteria]
      attr_accessor string_condition: Types::StringCondition
      SENSITIVE: []
    end

    class UserHierarchyGroupSearchFilter
      attr_accessor attribute_filter: Types::ControlPlaneAttributeFilter
      SENSITIVE: []
    end

    class UserIdentityInfo
      attr_accessor first_name: ::String
      attr_accessor last_name: ::String
      attr_accessor email: ::String
      attr_accessor secondary_email: ::String
      attr_accessor mobile: ::String
      SENSITIVE: [:first_name, :last_name, :email, :secondary_email]
    end

    class UserIdentityInfoLite
      attr_accessor first_name: ::String
      attr_accessor last_name: ::String
      SENSITIVE: [:first_name, :last_name]
    end

    class UserInfo
      attr_accessor user_id: ::String
      SENSITIVE: []
    end

    class UserNotFoundException
      attr_accessor message: ::String
      SENSITIVE: []
    end

    class UserPhoneConfig
      attr_accessor phone_type: ("SOFT_PHONE" | "DESK_PHONE")
      attr_accessor auto_accept: bool
      attr_accessor after_contact_work_time_limit: ::Integer
      attr_accessor desk_phone_number: ::String
      SENSITIVE: []
    end

    class UserProficiency
      attr_accessor attribute_name: ::String
      attr_accessor attribute_value: ::String
      attr_accessor level: ::Float
      SENSITIVE: []
    end

    class UserProficiencyDisassociate
      attr_accessor attribute_name: ::String
      attr_accessor attribute_value: ::String
      SENSITIVE: []
    end

    class UserQuickConnectConfig
      attr_accessor user_id: ::String
      attr_accessor contact_flow_id: ::String
      SENSITIVE: []
    end

    class UserReference
      attr_accessor id: ::String
      attr_accessor arn: ::String
      SENSITIVE: []
    end

    class UserSearchCriteria
      attr_accessor or_conditions: ::Array[Types::UserSearchCriteria]
      attr_accessor and_conditions: ::Array[Types::UserSearchCriteria]
      attr_accessor string_condition: Types::StringCondition
      attr_accessor list_condition: Types::ListCondition
      attr_accessor hierarchy_group_condition: Types::HierarchyGroupCondition
      SENSITIVE: []
    end

    class UserSearchFilter
      attr_accessor tag_filter: Types::ControlPlaneTagFilter
      attr_accessor user_attribute_filter: Types::ControlPlaneUserAttributeFilter
      SENSITIVE: []
    end

    class UserSearchSummary
      attr_accessor arn: ::String
      attr_accessor directory_user_id: ::String
      attr_accessor hierarchy_group_id: ::String
      attr_accessor id: ::String
      attr_accessor identity_info: Types::UserIdentityInfoLite
      attr_accessor phone_config: Types::UserPhoneConfig
      attr_accessor routing_profile_id: ::String
      attr_accessor security_profile_ids: ::Array[::String]
      attr_accessor tags: ::Hash[::String, ::String]
      attr_accessor username: ::String
      SENSITIVE: []
    end

    class UserSummary
      attr_accessor id: ::String
      attr_accessor arn: ::String
      attr_accessor username: ::String
      attr_accessor last_modified_time: ::Time
      attr_accessor last_modified_region: ::String
      SENSITIVE: []
    end

    class View
      attr_accessor id: ::String
      attr_accessor arn: ::String
      attr_accessor name: ::String
      attr_accessor status: ("PUBLISHED" | "SAVED")
      attr_accessor type: ("CUSTOMER_MANAGED" | "AWS_MANAGED")
      attr_accessor description: ::String
      attr_accessor version: ::Integer
      attr_accessor version_description: ::String
      attr_accessor content: Types::ViewContent
      attr_accessor tags: ::Hash[::String, ::String]
      attr_accessor created_time: ::Time
      attr_accessor last_modified_time: ::Time
      attr_accessor view_content_sha_256: ::String
      SENSITIVE: [:name]
    end

    class ViewContent
      attr_accessor input_schema: ::String
      attr_accessor template: ::String
      attr_accessor actions: ::Array[::String]
      SENSITIVE: [:input_schema]
    end

    class ViewInputContent
      attr_accessor template: ::String
      attr_accessor actions: ::Array[::String]
      SENSITIVE: []
    end

    class ViewSummary
      attr_accessor id: ::String
      attr_accessor arn: ::String
      attr_accessor name: ::String
      attr_accessor type: ("CUSTOMER_MANAGED" | "AWS_MANAGED")
      attr_accessor status: ("PUBLISHED" | "SAVED")
      attr_accessor description: ::String
      SENSITIVE: [:name]
    end

    class ViewVersionSummary
      attr_accessor id: ::String
      attr_accessor arn: ::String
      attr_accessor description: ::String
      attr_accessor name: ::String
      attr_accessor type: ("CUSTOMER_MANAGED" | "AWS_MANAGED")
      attr_accessor version: ::Integer
      attr_accessor version_description: ::String
      SENSITIVE: [:name]
    end

    class Vocabulary
      attr_accessor name: ::String
      attr_accessor id: ::String
      attr_accessor arn: ::String
      attr_accessor language_code: ("ar-AE" | "de-CH" | "de-DE" | "en-AB" | "en-AU" | "en-GB" | "en-IE" | "en-IN" | "en-US" | "en-WL" | "es-ES" | "es-US" | "fr-CA" | "fr-FR" | "hi-IN" | "it-IT" | "ja-JP" | "ko-KR" | "pt-BR" | "pt-PT" | "zh-CN" | "en-NZ" | "en-ZA" | "ca-ES" | "da-DK" | "fi-FI" | "id-ID" | "ms-MY" | "nl-NL" | "no-NO" | "pl-PL" | "sv-SE" | "tl-PH")
      attr_accessor state: ("CREATION_IN_PROGRESS" | "ACTIVE" | "CREATION_FAILED" | "DELETE_IN_PROGRESS")
      attr_accessor last_modified_time: ::Time
      attr_accessor failure_reason: ::String
      attr_accessor content: ::String
      attr_accessor tags: ::Hash[::String, ::String]
      SENSITIVE: []
    end

    class VocabularySummary
      attr_accessor name: ::String
      attr_accessor id: ::String
      attr_accessor arn: ::String
      attr_accessor language_code: ("ar-AE" | "de-CH" | "de-DE" | "en-AB" | "en-AU" | "en-GB" | "en-IE" | "en-IN" | "en-US" | "en-WL" | "es-ES" | "es-US" | "fr-CA" | "fr-FR" | "hi-IN" | "it-IT" | "ja-JP" | "ko-KR" | "pt-BR" | "pt-PT" | "zh-CN" | "en-NZ" | "en-ZA" | "ca-ES" | "da-DK" | "fi-FI" | "id-ID" | "ms-MY" | "nl-NL" | "no-NO" | "pl-PL" | "sv-SE" | "tl-PH")
      attr_accessor state: ("CREATION_IN_PROGRESS" | "ACTIVE" | "CREATION_FAILED" | "DELETE_IN_PROGRESS")
      attr_accessor last_modified_time: ::Time
      attr_accessor failure_reason: ::String
      SENSITIVE: []
    end

    class VoiceRecordingConfiguration
      attr_accessor voice_recording_track: ("FROM_AGENT" | "TO_AGENT" | "ALL")
      attr_accessor ivr_recording_track: ("ALL")
      SENSITIVE: []
    end

    class WisdomInfo
      attr_accessor session_arn: ::String
      SENSITIVE: []
    end
  end
end