---
title: QueueUtilizationDiagnostic
---

:::error
**The Ruby SDK is deprecated as of 9/16/2020**

The Genesys Cloud Ruby SDK (v96.0.0) will be frozen at its current version level. Any new enhancements to our API or bug fixes will not be backported. If you do need to take advantage of new features or bug fixes outside the Genesys Cloud Ruby SDK, you will need to use the Genesys Cloud REST endpoints directly. More information can be found in the [Official Announcement](https://developer.mypurecloud.com/forum/t/announcement-genesys-cloud-ruby-sdk-end-of-life/8850).
:::


## PureCloud::QueueUtilizationDiagnostic

## Properties

|Name | Type | Description | Notes|
|------------ | ------------- | ------------- | -------------|
| **queue** | [**DomainEntityRef**](DomainEntityRef.html) | Identifier of the queue | [optional] |
| **users_in_queue** | **Integer** | The number of users joined to the queue | [optional] |
| **active_users_in_queue** | **Integer** | The number of users active on the queue | [optional] |
| **users_on_queue** | **Integer** | The number of users with a status of on-queue | [optional] |
| **users_not_utilized** | **Integer** | The number of users in the queue currently not engaged | [optional] |
| **users_on_queue_with_station** | **Integer** | The number of users in the queue with a station | [optional] |
| **users_on_a_campaign_call** | **Integer** | The number of users currently engaged in a campaign call | [optional] |
| **users_on_different_edge_group** | **Integer** | The number of users whose station is homed to an edge different from the campaign | [optional] |
| **users_on_a_non_campaign_call** | **Integer** | The number of users currently engaged in a communication that is not part of the campaign | [optional] |
{: class="table table-striped"}