Sha256: 4dbd64b8e4460b83ee3a77f63607707faa02213525273f29d557fe2ddcb718af
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Versions: 13
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Stored size: 749 Bytes
Contents
---
title: IntradayPerformancePredictionData
---
## PureCloud::IntradayPerformancePredictionData
## Properties
|Name | Type | Description | Notes|
|------------ | ------------- | ------------- | -------------|
| **service_level_percent** | **Float** | Percentage of interactions that meets service level target as defined in the matching service goal templates | [optional] |
| **average_speed_of_answer_seconds** | **Float** | Predicted average time in seconds it takes to answer an interaction once the interaction becomes available to be routed | [optional] |
| **occupancy_percent** | **Float** | Percentage of on-queue time for all agents in this group that are occupied handling interactions | [optional] |
{: class="table table-striped"}
Version data entries
13 entries across 13 versions & 1 rubygems