Sha256: 4bcdbb7ee65879ee3b87b64bc7afd6777d063a65f989a1ef679cf5b228ddf25d
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Size: 1.38 KB
Versions: 14
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Stored size: 1.38 KB
Contents
class OTRS::Ticket::Article < OTRS::Ticket
def self.set_accessors(key)
attr_accessor key.to_sym
end
def initialize(attributes = {})
attributes.each do |name, value|
OTRS::Ticket::Article.set_accessors(name.to_s.underscore)
send("#{name.to_s.underscore.to_sym}=", value)
end
end
def save
self.create(self.attributes)
end
def create(attributes)
data = { 'TicketID' => attributes[:ticket_id], 'From' => attributes[:email], 'Subject' => attributes[:title], 'Body' => attributes[:body] }
data['ArticleType'] ||= 'email-external'
data['UserID'] ||= 1
data['SenderType'] ||= 'agent'
data['HistoryType'] ||= 'NewTicket'
data['HistoryComment'] ||= ' '
data['ContentType'] ||= 'text/plain'
params = { :object => 'TicketObject', :method => 'ArticleCreate', :data => data }
a = connect(params)
if a.first.nil? then nil else a end
end
def self.find(id)
data = { 'ArticleID' => id, 'UserID' => 1 }
params = { :object => 'TicketObject', :method => 'ArticleGet', :data => data }
a = connect(params)
a = Hash[*a].symbolize_keys
self.new(a)
end
def self.where(ticket_id)
data = { 'TicketID' => ticket_id }
params = { :object => 'TicketObject', :method => 'ArticleIndex', :data => data }
a = connect(params)
b = []
a.each do |c|
b << find(c)
end
OTRS::Relation.new(b)
end
end
Version data entries
14 entries across 14 versions & 1 rubygems