Hi <%= @contact_first_name %>, Monitoring has detected the following: Entity: <%= @entity_name %> Check: <%= @check %> State: <%= @state %> Summary: <%= @summary %> Time: <%= Time.at(@time.to_i).to_s %> (<%= @relative %> ago) <%= @last_state ? "\nPrevious state: #{@last_state}" : '' %><%= @last_summary ? "\nPrevious summary: #{@last_summary}" : '' %> Cheers, Flapjack