---
title: CreateQueueRequest
---

:::error
**The Ruby SDK is deprecated as of 9/16/2020**

The Genesys Cloud Ruby SDK (v96.0.0) will be frozen at its current version level. Any new enhancements to our API or bug fixes will not be backported. If you do need to take advantage of new features or bug fixes outside the Genesys Cloud Ruby SDK, you will need to use the Genesys Cloud REST endpoints directly. More information can be found in the [Official Announcement](https://developer.mypurecloud.com/forum/t/announcement-genesys-cloud-ruby-sdk-end-of-life/8850).
:::


## PureCloud::CreateQueueRequest

## Properties

|Name | Type | Description | Notes|
|------------ | ------------- | ------------- | -------------|
| **id** | **String** | The globally unique identifier for the object. | [optional] |
| **name** | **String** | The queue name | |
| **division** | [**WritableDivision**](WritableDivision.html) | The division to which this entity belongs. | [optional] |
| **description** | **String** | The queue description. | [optional] |
| **date_created** | **DateTime** | The date the queue was created. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ | [optional] |
| **date_modified** | **DateTime** | The date of the last modification to the queue. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ | [optional] |
| **modified_by** | **String** | The ID of the user that last modified the queue. | [optional] |
| **created_by** | **String** | The ID of the user that created the queue. | [optional] |
| **member_count** | **Integer** | The number of users in the queue. | [optional] |
| **media_settings** | [**Hash<String, MediaSetting>**](MediaSetting.html) | The media settings for the queue. Valid key values: CALL, CALLBACK, CHAT, EMAIL, MESSAGE, SOCIAL_EXPRESSION, VIDEO_COMM | [optional] |
| **routing_rules** | [**Array<RoutingRule>**](RoutingRule.html) | The routing rules for the queue, used for routing to known or preferred agents. | [optional] |
| **bullseye** | [**Bullseye**](Bullseye.html) | The bulls-eye settings for the queue. | [optional] |
| **acw_settings** | [**AcwSettings**](AcwSettings.html) | The ACW settings for the queue. | [optional] |
| **skill_evaluation_method** | **String** | The skill evaluation method to use when routing conversations. | [optional] |
| **queue_flow** | [**DomainEntityRef**](DomainEntityRef.html) | The in-queue flow to use for conversations waiting in queue. | [optional] |
| **whisper_prompt** | [**DomainEntityRef**](DomainEntityRef.html) | The prompt used for whisper on the queue, if configured. | [optional] |
| **auto_answer_only** | **BOOLEAN** | Specifies whether the configured whisper should play for all ACD calls, or only for those which are auto-answered. | [optional] |
| **enable_transcription** | **BOOLEAN** | Indicates whether voice transcription is enabled for this queue. | [optional] |
| **enable_manual_assignment** | **BOOLEAN** | Indicates whether manual assignment is enabled for this queue. | [optional] |
| **calling_party_name** | **String** | The name to use for caller identification for outbound calls from this queue. | [optional] |
| **calling_party_number** | **String** | The phone number to use for caller identification for outbound calls from this queue. | [optional] |
| **default_scripts** | [**Hash<String, Script>**](Script.html) | The default script Ids for the communication types. | [optional] |
| **outbound_messaging_addresses** | [**QueueMessagingAddresses**](QueueMessagingAddresses.html) | The messaging addresses for the queue. | [optional] |
| **outbound_email_address** | [**QueueEmailAddress**](QueueEmailAddress.html) |  | [optional] |
| **source_queue_id** | **String** | The id of an existing queue to copy the settings from when creating a new queue. | [optional] |
| **self_uri** | **String** | The URI for this object | [optional] |
{: class="table table-striped"}