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Contents
# frozen_string_literal: true
# Copyright 2023 Google LLC
#
# Licensed under the Apache License, Version 2.0 (the "License");
# you may not use this file except in compliance with the License.
# You may obtain a copy of the License at
#
# https://www.apache.org/licenses/LICENSE-2.0
#
# Unless required by applicable law or agreed to in writing, software
# distributed under the License is distributed on an "AS IS" BASIS,
# WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
# See the License for the specific language governing permissions and
# limitations under the License.
# Auto-generated by gapic-generator-ruby. DO NOT EDIT!
module Google
module Cloud
module Support
module V2
# An escalation of a support case.
# @!attribute [rw] reason
# @return [::Google::Cloud::Support::V2::Escalation::Reason]
# Required. The reason why the Case is being escalated.
# @!attribute [rw] justification
# @return [::String]
# Required. A free text description to accompany the `reason` field above.
# Provides additional context on why the case is being escalated.
class Escalation
include ::Google::Protobuf::MessageExts
extend ::Google::Protobuf::MessageExts::ClassMethods
# An enum detailing the possible reasons a case may be escalated.
module Reason
# The escalation reason is in an unknown state or has not been specified.
REASON_UNSPECIFIED = 0
# The case is taking too long to resolve.
RESOLUTION_TIME = 1
# The support agent does not have the expertise required to successfully
# resolve the issue.
TECHNICAL_EXPERTISE = 2
# The issue is having a significant business impact.
BUSINESS_IMPACT = 3
end
end
end
end
end
end
Version data entries
9 entries across 9 versions & 1 rubygems