---
title: RoutingApi
---

## PureCloud::RoutingApi

All URIs are relative to *https://api.mypurecloud.com*

Method | Description
------------- | ------------- | -------------
[**delete_routing_email_domain**](RoutingApi.html#delete_routing_email_domain) | Delete a domain
[**delete_routing_email_domain_route**](RoutingApi.html#delete_routing_email_domain_route) | Delete a route
[**delete_routing_queue**](RoutingApi.html#delete_routing_queue) | Delete a queue
[**delete_routing_queue_user**](RoutingApi.html#delete_routing_queue_user) | Delete queue member
[**delete_routing_queue_wrapupcode**](RoutingApi.html#delete_routing_queue_wrapupcode) | Delete a wrap-up code from a queue
[**delete_routing_skill**](RoutingApi.html#delete_routing_skill) | Delete Routing Skill
[**delete_routing_sms_phonenumber**](RoutingApi.html#delete_routing_sms_phonenumber) | Delete a phone number provisioned for SMS.
[**delete_routing_utilization**](RoutingApi.html#delete_routing_utilization) | Delete utilization settings and revert to system defaults.
[**delete_routing_wrapupcode**](RoutingApi.html#delete_routing_wrapupcode) | Delete wrap-up code
[**delete_user_routinglanguage**](RoutingApi.html#delete_user_routinglanguage) | Remove routing language from user
[**delete_user_routingskill**](RoutingApi.html#delete_user_routingskill) | Remove routing skill from user
[**get_routing_email_domain**](RoutingApi.html#get_routing_email_domain) | Get domain
[**get_routing_email_domain_route**](RoutingApi.html#get_routing_email_domain_route) | Get a route
[**get_routing_email_domain_routes**](RoutingApi.html#get_routing_email_domain_routes) | Get routes
[**get_routing_email_domains**](RoutingApi.html#get_routing_email_domains) | Get domains
[**get_routing_email_setup**](RoutingApi.html#get_routing_email_setup) | Get email setup
[**get_routing_languages**](RoutingApi.html#get_routing_languages) | Get the list of supported languages.
[**get_routing_message_recipient**](RoutingApi.html#get_routing_message_recipient) | Get a recipient
[**get_routing_message_recipients**](RoutingApi.html#get_routing_message_recipients) | Get recipients
[**get_routing_queue**](RoutingApi.html#get_routing_queue) | Get details about this queue.
[**get_routing_queue_estimatedwaittime**](RoutingApi.html#get_routing_queue_estimatedwaittime) | Get Estimated Wait Time
[**get_routing_queue_mediatype_estimatedwaittime**](RoutingApi.html#get_routing_queue_mediatype_estimatedwaittime) | Get Estimated Wait Time
[**get_routing_queue_users**](RoutingApi.html#get_routing_queue_users) | Get the members of this queue
[**get_routing_queue_wrapupcodes**](RoutingApi.html#get_routing_queue_wrapupcodes) | Get the wrap-up codes for a queue
[**get_routing_queues**](RoutingApi.html#get_routing_queues) | Get list of queues.
[**get_routing_skill**](RoutingApi.html#get_routing_skill) | Get Routing Skill
[**get_routing_skills**](RoutingApi.html#get_routing_skills) | Get the list of routing skills.
[**get_routing_sms_availablephonenumbers**](RoutingApi.html#get_routing_sms_availablephonenumbers) | Get a list of available phone numbers for SMS provisioning.
[**get_routing_sms_phonenumber**](RoutingApi.html#get_routing_sms_phonenumber) | Get a phone number provisioned for SMS.
[**get_routing_sms_phonenumbers**](RoutingApi.html#get_routing_sms_phonenumbers) | Get a list of provisioned phone numbers.
[**get_routing_utilization**](RoutingApi.html#get_routing_utilization) | Get the utilization settings.
[**get_routing_wrapupcode**](RoutingApi.html#get_routing_wrapupcode) | Get details about this wrap-up code.
[**get_routing_wrapupcodes**](RoutingApi.html#get_routing_wrapupcodes) | Get list of wrapup codes.
[**get_user_routinglanguages**](RoutingApi.html#get_user_routinglanguages) | List routing language for user
[**get_user_routingskills**](RoutingApi.html#get_user_routingskills) | List routing skills for user
[**patch_routing_queue_user**](RoutingApi.html#patch_routing_queue_user) | Update the ring number of joined status for a User in a Queue
[**patch_routing_queue_users**](RoutingApi.html#patch_routing_queue_users) | Join or unjoin a set of users for a queue
[**patch_user_routinglanguage**](RoutingApi.html#patch_user_routinglanguage) | Update routing language proficiency or state.
[**post_analytics_queues_observations_query**](RoutingApi.html#post_analytics_queues_observations_query) | Query for queue observations
[**post_routing_email_domain_routes**](RoutingApi.html#post_routing_email_domain_routes) | Create a route
[**post_routing_email_domains**](RoutingApi.html#post_routing_email_domains) | Create a domain
[**post_routing_languages**](RoutingApi.html#post_routing_languages) | Create Language
[**post_routing_queue_users**](RoutingApi.html#post_routing_queue_users) | Bulk add or delete up to 100 queue members
[**post_routing_queue_wrapupcodes**](RoutingApi.html#post_routing_queue_wrapupcodes) | Add up to 100 wrap-up codes to a queue
[**post_routing_queues**](RoutingApi.html#post_routing_queues) | Create queue
[**post_routing_skills**](RoutingApi.html#post_routing_skills) | Create Skill
[**post_routing_sms_addresses**](RoutingApi.html#post_routing_sms_addresses) | Provision an Address for SMS
[**post_routing_sms_phonenumbers**](RoutingApi.html#post_routing_sms_phonenumbers) | Provision a phone number for SMS
[**post_routing_wrapupcodes**](RoutingApi.html#post_routing_wrapupcodes) | Create a wrap-up code
[**post_user_routinglanguages**](RoutingApi.html#post_user_routinglanguages) | Add routing language to user
[**post_user_routingskills**](RoutingApi.html#post_user_routingskills) | Add routing skill to user
[**put_routing_email_domain_route**](RoutingApi.html#put_routing_email_domain_route) | Update a route
[**put_routing_message_recipient**](RoutingApi.html#put_routing_message_recipient) | Update a recipient
[**put_routing_queue**](RoutingApi.html#put_routing_queue) | Update a queue
[**put_routing_sms_phonenumber**](RoutingApi.html#put_routing_sms_phonenumber) | Update a phone number provisioned for SMS.
[**put_routing_utilization**](RoutingApi.html#put_routing_utilization) | Update the utilization settings.
[**put_routing_wrapupcode**](RoutingApi.html#put_routing_wrapupcode) | Update wrap-up code
[**put_user_routingskill**](RoutingApi.html#put_user_routingskill) | Update routing skill proficiency or state.
{: class="table table-striped"}

<a name="delete_routing_email_domain"></a>

## - delete_routing_email_domain(domain_id)

Delete a domain



Wraps DELETE /api/v2/routing/email/domains/{domainId} 


### Example
~~~ruby
# load the gem
require 'purecloudplatformclientv2'
# setup authorization
@secret = ENV['PURECLOUD_SECRET']
@id = ENV['PURECLOUD_CLIENT_ID']
environment = "mypurecloud.com"

@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment

PureCloud.configure do |config|
  config.access_token = @authToken
end

api_instance = PureCloud::RoutingApi.new

domain_id = "domain_id_example" # String | domain ID


begin
  #Delete a domain
  api_instance.delete_routing_email_domain(domain_id)
rescue PureCloud::ApiError => e
  puts "Exception when calling RoutingApi->delete_routing_email_domain: #{e}"
end
~~~

### Parameters

Name | Type | Description  | Notes
------------- | ------------- | ------------- | -------------
 **domain_id** | **String**| domain ID |  |
{: class="table table-striped"}


### Return type

nil (empty response body)

### HTTP request headers

 - **Content-Type**: application/json
 - **Accept**: application/json



<a name="delete_routing_email_domain_route"></a>

## - delete_routing_email_domain_route(domain_name, route_id)

Delete a route



Wraps DELETE /api/v2/routing/email/domains/{domainName}/routes/{routeId} 


### Example
~~~ruby
# load the gem
require 'purecloudplatformclientv2'
# setup authorization
@secret = ENV['PURECLOUD_SECRET']
@id = ENV['PURECLOUD_CLIENT_ID']
environment = "mypurecloud.com"

@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment

PureCloud.configure do |config|
  config.access_token = @authToken
end

api_instance = PureCloud::RoutingApi.new

domain_name = "domain_name_example" # String | email domain

route_id = "route_id_example" # String | route ID


begin
  #Delete a route
  api_instance.delete_routing_email_domain_route(domain_name, route_id)
rescue PureCloud::ApiError => e
  puts "Exception when calling RoutingApi->delete_routing_email_domain_route: #{e}"
end
~~~

### Parameters

Name | Type | Description  | Notes
------------- | ------------- | ------------- | -------------
 **domain_name** | **String**| email domain |  |
 **route_id** | **String**| route ID |  |
{: class="table table-striped"}


### Return type

nil (empty response body)

### HTTP request headers

 - **Content-Type**: application/json
 - **Accept**: application/json



<a name="delete_routing_queue"></a>

## - delete_routing_queue(queue_id, opts)

Delete a queue



Wraps DELETE /api/v2/routing/queues/{queueId} 


### Example
~~~ruby
# load the gem
require 'purecloudplatformclientv2'
# setup authorization
@secret = ENV['PURECLOUD_SECRET']
@id = ENV['PURECLOUD_CLIENT_ID']
environment = "mypurecloud.com"

@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment

PureCloud.configure do |config|
  config.access_token = @authToken
end

api_instance = PureCloud::RoutingApi.new

queue_id = "queue_id_example" # String | Queue ID

opts = { 
  force_delete: true # BOOLEAN | forceDelete
}

begin
  #Delete a queue
  api_instance.delete_routing_queue(queue_id, opts)
rescue PureCloud::ApiError => e
  puts "Exception when calling RoutingApi->delete_routing_queue: #{e}"
end
~~~

### Parameters

Name | Type | Description  | Notes
------------- | ------------- | ------------- | -------------
 **queue_id** | **String**| Queue ID |  |
 **force_delete** | **BOOLEAN**| forceDelete | [optional]  |
{: class="table table-striped"}


### Return type

nil (empty response body)

### HTTP request headers

 - **Content-Type**: application/json
 - **Accept**: application/json



<a name="delete_routing_queue_user"></a>

## - delete_routing_queue_user(queue_id, member_id)

Delete queue member



Wraps DELETE /api/v2/routing/queues/{queueId}/users/{memberId} 


### Example
~~~ruby
# load the gem
require 'purecloudplatformclientv2'
# setup authorization
@secret = ENV['PURECLOUD_SECRET']
@id = ENV['PURECLOUD_CLIENT_ID']
environment = "mypurecloud.com"

@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment

PureCloud.configure do |config|
  config.access_token = @authToken
end

api_instance = PureCloud::RoutingApi.new

queue_id = "queue_id_example" # String | Queue ID

member_id = "member_id_example" # String | Member ID


begin
  #Delete queue member
  api_instance.delete_routing_queue_user(queue_id, member_id)
rescue PureCloud::ApiError => e
  puts "Exception when calling RoutingApi->delete_routing_queue_user: #{e}"
end
~~~

### Parameters

Name | Type | Description  | Notes
------------- | ------------- | ------------- | -------------
 **queue_id** | **String**| Queue ID |  |
 **member_id** | **String**| Member ID |  |
{: class="table table-striped"}


### Return type

nil (empty response body)

### HTTP request headers

 - **Content-Type**: application/json
 - **Accept**: application/json



<a name="delete_routing_queue_wrapupcode"></a>

## - delete_routing_queue_wrapupcode(queue_id, code_id)

Delete a wrap-up code from a queue



Wraps DELETE /api/v2/routing/queues/{queueId}/wrapupcodes/{codeId} 


### Example
~~~ruby
# load the gem
require 'purecloudplatformclientv2'
# setup authorization
@secret = ENV['PURECLOUD_SECRET']
@id = ENV['PURECLOUD_CLIENT_ID']
environment = "mypurecloud.com"

@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment

PureCloud.configure do |config|
  config.access_token = @authToken
end

api_instance = PureCloud::RoutingApi.new

queue_id = "queue_id_example" # String | Queue ID

code_id = "code_id_example" # String | Code ID


begin
  #Delete a wrap-up code from a queue
  api_instance.delete_routing_queue_wrapupcode(queue_id, code_id)
rescue PureCloud::ApiError => e
  puts "Exception when calling RoutingApi->delete_routing_queue_wrapupcode: #{e}"
end
~~~

### Parameters

Name | Type | Description  | Notes
------------- | ------------- | ------------- | -------------
 **queue_id** | **String**| Queue ID |  |
 **code_id** | **String**| Code ID |  |
{: class="table table-striped"}


### Return type

nil (empty response body)

### HTTP request headers

 - **Content-Type**: application/json
 - **Accept**: application/json



<a name="delete_routing_skill"></a>

## - delete_routing_skill(skill_id)

Delete Routing Skill



Wraps DELETE /api/v2/routing/skills/{skillId} 


### Example
~~~ruby
# load the gem
require 'purecloudplatformclientv2'
# setup authorization
@secret = ENV['PURECLOUD_SECRET']
@id = ENV['PURECLOUD_CLIENT_ID']
environment = "mypurecloud.com"

@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment

PureCloud.configure do |config|
  config.access_token = @authToken
end

api_instance = PureCloud::RoutingApi.new

skill_id = "skill_id_example" # String | Skill ID


begin
  #Delete Routing Skill
  api_instance.delete_routing_skill(skill_id)
rescue PureCloud::ApiError => e
  puts "Exception when calling RoutingApi->delete_routing_skill: #{e}"
end
~~~

### Parameters

Name | Type | Description  | Notes
------------- | ------------- | ------------- | -------------
 **skill_id** | **String**| Skill ID |  |
{: class="table table-striped"}


### Return type

nil (empty response body)

### HTTP request headers

 - **Content-Type**: application/json
 - **Accept**: application/json



<a name="delete_routing_sms_phonenumber"></a>

## - delete_routing_sms_phonenumber(address_id)

Delete a phone number provisioned for SMS.



Wraps DELETE /api/v2/routing/sms/phonenumbers/{addressId} 


### Example
~~~ruby
# load the gem
require 'purecloudplatformclientv2'
# setup authorization
@secret = ENV['PURECLOUD_SECRET']
@id = ENV['PURECLOUD_CLIENT_ID']
environment = "mypurecloud.com"

@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment

PureCloud.configure do |config|
  config.access_token = @authToken
end

api_instance = PureCloud::RoutingApi.new

address_id = "address_id_example" # String | Address ID


begin
  #Delete a phone number provisioned for SMS.
  api_instance.delete_routing_sms_phonenumber(address_id)
rescue PureCloud::ApiError => e
  puts "Exception when calling RoutingApi->delete_routing_sms_phonenumber: #{e}"
end
~~~

### Parameters

Name | Type | Description  | Notes
------------- | ------------- | ------------- | -------------
 **address_id** | **String**| Address ID |  |
{: class="table table-striped"}


### Return type

nil (empty response body)

### HTTP request headers

 - **Content-Type**: application/json
 - **Accept**: application/json



<a name="delete_routing_utilization"></a>

## - delete_routing_utilization

Delete utilization settings and revert to system defaults.



Wraps DELETE /api/v2/routing/utilization 


### Example
~~~ruby
# load the gem
require 'purecloudplatformclientv2'
# setup authorization
@secret = ENV['PURECLOUD_SECRET']
@id = ENV['PURECLOUD_CLIENT_ID']
environment = "mypurecloud.com"

@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment

PureCloud.configure do |config|
  config.access_token = @authToken
end

api_instance = PureCloud::RoutingApi.new

begin
  #Delete utilization settings and revert to system defaults.
  api_instance.delete_routing_utilization
rescue PureCloud::ApiError => e
  puts "Exception when calling RoutingApi->delete_routing_utilization: #{e}"
end
~~~

### Parameters
This endpoint does not need any parameter.
{: class="table table-striped"}


### Return type

nil (empty response body)

### HTTP request headers

 - **Content-Type**: application/json
 - **Accept**: application/json



<a name="delete_routing_wrapupcode"></a>

## - delete_routing_wrapupcode(code_id)

Delete wrap-up code



Wraps DELETE /api/v2/routing/wrapupcodes/{codeId} 


### Example
~~~ruby
# load the gem
require 'purecloudplatformclientv2'
# setup authorization
@secret = ENV['PURECLOUD_SECRET']
@id = ENV['PURECLOUD_CLIENT_ID']
environment = "mypurecloud.com"

@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment

PureCloud.configure do |config|
  config.access_token = @authToken
end

api_instance = PureCloud::RoutingApi.new

code_id = "code_id_example" # String | Wrapup Code ID


begin
  #Delete wrap-up code
  api_instance.delete_routing_wrapupcode(code_id)
rescue PureCloud::ApiError => e
  puts "Exception when calling RoutingApi->delete_routing_wrapupcode: #{e}"
end
~~~

### Parameters

Name | Type | Description  | Notes
------------- | ------------- | ------------- | -------------
 **code_id** | **String**| Wrapup Code ID |  |
{: class="table table-striped"}


### Return type

nil (empty response body)

### HTTP request headers

 - **Content-Type**: application/json
 - **Accept**: application/json



<a name="delete_user_routinglanguage"></a>

## - delete_user_routinglanguage(user_id, language_id)

Remove routing language from user



Wraps DELETE /api/v2/users/{userId}/routinglanguages/{languageId} 


### Example
~~~ruby
# load the gem
require 'purecloudplatformclientv2'
# setup authorization
@secret = ENV['PURECLOUD_SECRET']
@id = ENV['PURECLOUD_CLIENT_ID']
environment = "mypurecloud.com"

@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment

PureCloud.configure do |config|
  config.access_token = @authToken
end

api_instance = PureCloud::RoutingApi.new

user_id = "user_id_example" # String | User ID

language_id = "language_id_example" # String | languageId


begin
  #Remove routing language from user
  api_instance.delete_user_routinglanguage(user_id, language_id)
rescue PureCloud::ApiError => e
  puts "Exception when calling RoutingApi->delete_user_routinglanguage: #{e}"
end
~~~

### Parameters

Name | Type | Description  | Notes
------------- | ------------- | ------------- | -------------
 **user_id** | **String**| User ID |  |
 **language_id** | **String**| languageId |  |
{: class="table table-striped"}


### Return type

nil (empty response body)

### HTTP request headers

 - **Content-Type**: application/json
 - **Accept**: application/json



<a name="delete_user_routingskill"></a>

## - delete_user_routingskill(user_id, skill_id)

Remove routing skill from user



Wraps DELETE /api/v2/users/{userId}/routingskills/{skillId} 


### Example
~~~ruby
# load the gem
require 'purecloudplatformclientv2'
# setup authorization
@secret = ENV['PURECLOUD_SECRET']
@id = ENV['PURECLOUD_CLIENT_ID']
environment = "mypurecloud.com"

@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment

PureCloud.configure do |config|
  config.access_token = @authToken
end

api_instance = PureCloud::RoutingApi.new

user_id = "user_id_example" # String | User ID

skill_id = "skill_id_example" # String | skillId


begin
  #Remove routing skill from user
  api_instance.delete_user_routingskill(user_id, skill_id)
rescue PureCloud::ApiError => e
  puts "Exception when calling RoutingApi->delete_user_routingskill: #{e}"
end
~~~

### Parameters

Name | Type | Description  | Notes
------------- | ------------- | ------------- | -------------
 **user_id** | **String**| User ID |  |
 **skill_id** | **String**| skillId |  |
{: class="table table-striped"}


### Return type

nil (empty response body)

### HTTP request headers

 - **Content-Type**: application/json
 - **Accept**: application/json



<a name="get_routing_email_domain"></a>

## -[**InboundDomain**](InboundDomain.html) get_routing_email_domain(domain_id)

Get domain



Wraps GET /api/v2/routing/email/domains/{domainId} 


### Example
~~~ruby
# load the gem
require 'purecloudplatformclientv2'
# setup authorization
@secret = ENV['PURECLOUD_SECRET']
@id = ENV['PURECLOUD_CLIENT_ID']
environment = "mypurecloud.com"

@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment

PureCloud.configure do |config|
  config.access_token = @authToken
end

api_instance = PureCloud::RoutingApi.new

domain_id = "domain_id_example" # String | domain ID


begin
  #Get domain
  result = api_instance.get_routing_email_domain(domain_id)
  p result
rescue PureCloud::ApiError => e
  puts "Exception when calling RoutingApi->get_routing_email_domain: #{e}"
end
~~~

### Parameters

Name | Type | Description  | Notes
------------- | ------------- | ------------- | -------------
 **domain_id** | **String**| domain ID |  |
{: class="table table-striped"}


### Return type

[**InboundDomain**](InboundDomain.html)

### HTTP request headers

 - **Content-Type**: application/json
 - **Accept**: application/json



<a name="get_routing_email_domain_route"></a>

## -[**InboundRoute**](InboundRoute.html) get_routing_email_domain_route(domain_name, route_id)

Get a route



Wraps GET /api/v2/routing/email/domains/{domainName}/routes/{routeId} 


### Example
~~~ruby
# load the gem
require 'purecloudplatformclientv2'
# setup authorization
@secret = ENV['PURECLOUD_SECRET']
@id = ENV['PURECLOUD_CLIENT_ID']
environment = "mypurecloud.com"

@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment

PureCloud.configure do |config|
  config.access_token = @authToken
end

api_instance = PureCloud::RoutingApi.new

domain_name = "domain_name_example" # String | email domain

route_id = "route_id_example" # String | route ID


begin
  #Get a route
  result = api_instance.get_routing_email_domain_route(domain_name, route_id)
  p result
rescue PureCloud::ApiError => e
  puts "Exception when calling RoutingApi->get_routing_email_domain_route: #{e}"
end
~~~

### Parameters

Name | Type | Description  | Notes
------------- | ------------- | ------------- | -------------
 **domain_name** | **String**| email domain |  |
 **route_id** | **String**| route ID |  |
{: class="table table-striped"}


### Return type

[**InboundRoute**](InboundRoute.html)

### HTTP request headers

 - **Content-Type**: application/json
 - **Accept**: application/json



<a name="get_routing_email_domain_routes"></a>

## -[**InboundRouteEntityListing**](InboundRouteEntityListing.html) get_routing_email_domain_routes(domain_name, opts)

Get routes



Wraps GET /api/v2/routing/email/domains/{domainName}/routes 


### Example
~~~ruby
# load the gem
require 'purecloudplatformclientv2'
# setup authorization
@secret = ENV['PURECLOUD_SECRET']
@id = ENV['PURECLOUD_CLIENT_ID']
environment = "mypurecloud.com"

@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment

PureCloud.configure do |config|
  config.access_token = @authToken
end

api_instance = PureCloud::RoutingApi.new

domain_name = "domain_name_example" # String | email domain

opts = { 
  page_size: 25, # Integer | Page size
  page_number: 1, # Integer | Page number
  pattern: "pattern_example" # String | Filter routes by the route's pattern property
}

begin
  #Get routes
  result = api_instance.get_routing_email_domain_routes(domain_name, opts)
  p result
rescue PureCloud::ApiError => e
  puts "Exception when calling RoutingApi->get_routing_email_domain_routes: #{e}"
end
~~~

### Parameters

Name | Type | Description  | Notes
------------- | ------------- | ------------- | -------------
 **domain_name** | **String**| email domain |  |
 **page_size** | **Integer**| Page size | [optional] [default to 25] |
 **page_number** | **Integer**| Page number | [optional] [default to 1] |
 **pattern** | **String**| Filter routes by the route&#39;s pattern property | [optional]  |
{: class="table table-striped"}


### Return type

[**InboundRouteEntityListing**](InboundRouteEntityListing.html)

### HTTP request headers

 - **Content-Type**: application/json
 - **Accept**: application/json



<a name="get_routing_email_domains"></a>

## -[**InboundDomainEntityListing**](InboundDomainEntityListing.html) get_routing_email_domains

Get domains



Wraps GET /api/v2/routing/email/domains 


### Example
~~~ruby
# load the gem
require 'purecloudplatformclientv2'
# setup authorization
@secret = ENV['PURECLOUD_SECRET']
@id = ENV['PURECLOUD_CLIENT_ID']
environment = "mypurecloud.com"

@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment

PureCloud.configure do |config|
  config.access_token = @authToken
end

api_instance = PureCloud::RoutingApi.new

begin
  #Get domains
  result = api_instance.get_routing_email_domains
  p result
rescue PureCloud::ApiError => e
  puts "Exception when calling RoutingApi->get_routing_email_domains: #{e}"
end
~~~

### Parameters
This endpoint does not need any parameter.
{: class="table table-striped"}


### Return type

[**InboundDomainEntityListing**](InboundDomainEntityListing.html)

### HTTP request headers

 - **Content-Type**: application/json
 - **Accept**: application/json



<a name="get_routing_email_setup"></a>

## -[**EmailSetup**](EmailSetup.html) get_routing_email_setup

Get email setup



Wraps GET /api/v2/routing/email/setup 


### Example
~~~ruby
# load the gem
require 'purecloudplatformclientv2'
# setup authorization
@secret = ENV['PURECLOUD_SECRET']
@id = ENV['PURECLOUD_CLIENT_ID']
environment = "mypurecloud.com"

@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment

PureCloud.configure do |config|
  config.access_token = @authToken
end

api_instance = PureCloud::RoutingApi.new

begin
  #Get email setup
  result = api_instance.get_routing_email_setup
  p result
rescue PureCloud::ApiError => e
  puts "Exception when calling RoutingApi->get_routing_email_setup: #{e}"
end
~~~

### Parameters
This endpoint does not need any parameter.
{: class="table table-striped"}


### Return type

[**EmailSetup**](EmailSetup.html)

### HTTP request headers

 - **Content-Type**: application/json
 - **Accept**: application/json



<a name="get_routing_languages"></a>

## -[**LanguageEntityListing**](LanguageEntityListing.html) get_routing_languages(opts)

Get the list of supported languages.



Wraps GET /api/v2/routing/languages 


### Example
~~~ruby
# load the gem
require 'purecloudplatformclientv2'
# setup authorization
@secret = ENV['PURECLOUD_SECRET']
@id = ENV['PURECLOUD_CLIENT_ID']
environment = "mypurecloud.com"

@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment

PureCloud.configure do |config|
  config.access_token = @authToken
end

api_instance = PureCloud::RoutingApi.new

opts = { 
  page_size: 25, # Integer | Page size
  page_number: 1, # Integer | Page number
  sort_order: "ASC", # String | Ascending or descending sort order
  name: "name_example" # String | Name
}

begin
  #Get the list of supported languages.
  result = api_instance.get_routing_languages(opts)
  p result
rescue PureCloud::ApiError => e
  puts "Exception when calling RoutingApi->get_routing_languages: #{e}"
end
~~~

### Parameters

Name | Type | Description  | Notes
------------- | ------------- | ------------- | -------------
 **page_size** | **Integer**| Page size | [optional] [default to 25] |
 **page_number** | **Integer**| Page number | [optional] [default to 1] |
 **sort_order** | **String**| Ascending or descending sort order | [optional] [default to ASC]<br />**Values**: ascending, descending |
 **name** | **String**| Name | [optional]  |
{: class="table table-striped"}


### Return type

[**LanguageEntityListing**](LanguageEntityListing.html)

### HTTP request headers

 - **Content-Type**: application/json
 - **Accept**: application/json



<a name="get_routing_message_recipient"></a>

## -[**Recipient**](Recipient.html) get_routing_message_recipient(recipient_id)

Get a recipient



Wraps GET /api/v2/routing/message/recipients/{recipientId} 


### Example
~~~ruby
# load the gem
require 'purecloudplatformclientv2'
# setup authorization
@secret = ENV['PURECLOUD_SECRET']
@id = ENV['PURECLOUD_CLIENT_ID']
environment = "mypurecloud.com"

@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment

PureCloud.configure do |config|
  config.access_token = @authToken
end

api_instance = PureCloud::RoutingApi.new

recipient_id = "recipient_id_example" # String | Recipient ID


begin
  #Get a recipient
  result = api_instance.get_routing_message_recipient(recipient_id)
  p result
rescue PureCloud::ApiError => e
  puts "Exception when calling RoutingApi->get_routing_message_recipient: #{e}"
end
~~~

### Parameters

Name | Type | Description  | Notes
------------- | ------------- | ------------- | -------------
 **recipient_id** | **String**| Recipient ID |  |
{: class="table table-striped"}


### Return type

[**Recipient**](Recipient.html)

### HTTP request headers

 - **Content-Type**: application/json
 - **Accept**: application/json



<a name="get_routing_message_recipients"></a>

## -[**RecipientListing**](RecipientListing.html) get_routing_message_recipients(opts)

Get recipients



Wraps GET /api/v2/routing/message/recipients 


### Example
~~~ruby
# load the gem
require 'purecloudplatformclientv2'
# setup authorization
@secret = ENV['PURECLOUD_SECRET']
@id = ENV['PURECLOUD_CLIENT_ID']
environment = "mypurecloud.com"

@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment

PureCloud.configure do |config|
  config.access_token = @authToken
end

api_instance = PureCloud::RoutingApi.new

opts = { 
  page_size: 25, # Integer | Page size
  page_number: 1 # Integer | Page number
}

begin
  #Get recipients
  result = api_instance.get_routing_message_recipients(opts)
  p result
rescue PureCloud::ApiError => e
  puts "Exception when calling RoutingApi->get_routing_message_recipients: #{e}"
end
~~~

### Parameters

Name | Type | Description  | Notes
------------- | ------------- | ------------- | -------------
 **page_size** | **Integer**| Page size | [optional] [default to 25] |
 **page_number** | **Integer**| Page number | [optional] [default to 1] |
{: class="table table-striped"}


### Return type

[**RecipientListing**](RecipientListing.html)

### HTTP request headers

 - **Content-Type**: application/json
 - **Accept**: application/json



<a name="get_routing_queue"></a>

## -[**Queue**](Queue.html) get_routing_queue(queue_id)

Get details about this queue.



Wraps GET /api/v2/routing/queues/{queueId} 


### Example
~~~ruby
# load the gem
require 'purecloudplatformclientv2'
# setup authorization
@secret = ENV['PURECLOUD_SECRET']
@id = ENV['PURECLOUD_CLIENT_ID']
environment = "mypurecloud.com"

@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment

PureCloud.configure do |config|
  config.access_token = @authToken
end

api_instance = PureCloud::RoutingApi.new

queue_id = "queue_id_example" # String | Queue ID


begin
  #Get details about this queue.
  result = api_instance.get_routing_queue(queue_id)
  p result
rescue PureCloud::ApiError => e
  puts "Exception when calling RoutingApi->get_routing_queue: #{e}"
end
~~~

### Parameters

Name | Type | Description  | Notes
------------- | ------------- | ------------- | -------------
 **queue_id** | **String**| Queue ID |  |
{: class="table table-striped"}


### Return type

[**Queue**](Queue.html)

### HTTP request headers

 - **Content-Type**: application/json
 - **Accept**: application/json



<a name="get_routing_queue_estimatedwaittime"></a>

## -[**EstimatedWaitTimePredictions**](EstimatedWaitTimePredictions.html) get_routing_queue_estimatedwaittime(queue_id, opts)

Get Estimated Wait Time



Wraps GET /api/v2/routing/queues/{queueId}/estimatedwaittime 


### Example
~~~ruby
# load the gem
require 'purecloudplatformclientv2'
# setup authorization
@secret = ENV['PURECLOUD_SECRET']
@id = ENV['PURECLOUD_CLIENT_ID']
environment = "mypurecloud.com"

@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment

PureCloud.configure do |config|
  config.access_token = @authToken
end

api_instance = PureCloud::RoutingApi.new

queue_id = "queue_id_example" # String | queueId

opts = { 
  conversation_id: "conversation_id_example" # String | conversationId
}

begin
  #Get Estimated Wait Time
  result = api_instance.get_routing_queue_estimatedwaittime(queue_id, opts)
  p result
rescue PureCloud::ApiError => e
  puts "Exception when calling RoutingApi->get_routing_queue_estimatedwaittime: #{e}"
end
~~~

### Parameters

Name | Type | Description  | Notes
------------- | ------------- | ------------- | -------------
 **queue_id** | **String**| queueId |  |
 **conversation_id** | **String**| conversationId | [optional]  |
{: class="table table-striped"}


### Return type

[**EstimatedWaitTimePredictions**](EstimatedWaitTimePredictions.html)

### HTTP request headers

 - **Content-Type**: application/json
 - **Accept**: application/json



<a name="get_routing_queue_mediatype_estimatedwaittime"></a>

## -[**EstimatedWaitTimePredictions**](EstimatedWaitTimePredictions.html) get_routing_queue_mediatype_estimatedwaittime(queue_id, media_type)

Get Estimated Wait Time



Wraps GET /api/v2/routing/queues/{queueId}/mediatypes/{mediaType}/estimatedwaittime 


### Example
~~~ruby
# load the gem
require 'purecloudplatformclientv2'
# setup authorization
@secret = ENV['PURECLOUD_SECRET']
@id = ENV['PURECLOUD_CLIENT_ID']
environment = "mypurecloud.com"

@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment

PureCloud.configure do |config|
  config.access_token = @authToken
end

api_instance = PureCloud::RoutingApi.new

queue_id = "queue_id_example" # String | queueId

media_type = "media_type_example" # String | mediaType


begin
  #Get Estimated Wait Time
  result = api_instance.get_routing_queue_mediatype_estimatedwaittime(queue_id, media_type)
  p result
rescue PureCloud::ApiError => e
  puts "Exception when calling RoutingApi->get_routing_queue_mediatype_estimatedwaittime: #{e}"
end
~~~

### Parameters

Name | Type | Description  | Notes
------------- | ------------- | ------------- | -------------
 **queue_id** | **String**| queueId |  |
 **media_type** | **String**| mediaType |  |
{: class="table table-striped"}


### Return type

[**EstimatedWaitTimePredictions**](EstimatedWaitTimePredictions.html)

### HTTP request headers

 - **Content-Type**: application/json
 - **Accept**: application/json



<a name="get_routing_queue_users"></a>

## -[**QueueMemberEntityListing**](QueueMemberEntityListing.html) get_routing_queue_users(queue_id, opts)

Get the members of this queue



Wraps GET /api/v2/routing/queues/{queueId}/users 


### Example
~~~ruby
# load the gem
require 'purecloudplatformclientv2'
# setup authorization
@secret = ENV['PURECLOUD_SECRET']
@id = ENV['PURECLOUD_CLIENT_ID']
environment = "mypurecloud.com"

@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment

PureCloud.configure do |config|
  config.access_token = @authToken
end

api_instance = PureCloud::RoutingApi.new

queue_id = "queue_id_example" # String | Queue ID

opts = { 
  page_size: 25, # Integer | Page size
  page_number: 1, # Integer | Page number
  sort_by: "name", # String | Sort by
  expand: ["expand_example"], # Array<String> | Which fields, if any, to expand.
  joined: true, # BOOLEAN | Filter by joined status
  name: "name_example", # String | Filter by queue member name
  profile_skills: ["profile_skills_example"], # Array<String> | Filter by profile skill
  skills: ["skills_example"], # Array<String> | Filter by skill
  languages: ["languages_example"], # Array<String> | Filter by language
  routing_status: ["routing_status_example"], # Array<String> | Filter by routing status
  presence: ["presence_example"] # Array<String> | Filter by presence
}

begin
  #Get the members of this queue
  result = api_instance.get_routing_queue_users(queue_id, opts)
  p result
rescue PureCloud::ApiError => e
  puts "Exception when calling RoutingApi->get_routing_queue_users: #{e}"
end
~~~

### Parameters

Name | Type | Description  | Notes
------------- | ------------- | ------------- | -------------
 **queue_id** | **String**| Queue ID |  |
 **page_size** | **Integer**| Page size | [optional] [default to 25] |
 **page_number** | **Integer**| Page number | [optional] [default to 1] |
 **sort_by** | **String**| Sort by | [optional] [default to name] |
 **expand** | [**Array&lt;String&gt;**](String.html)| Which fields, if any, to expand. | [optional] <br />**Values**: routingStatus, presence, conversationSummary, outOfOffice, geolocation, station, authorization, profileSkills, locations, groups, date, geolocationsettings, organization, presencedefinitions, locationdefinitions, orgauthorization, favorites, superiors, directreports, adjacents, routingskills, routinglanguages, fieldconfigs, token, trustors |
 **joined** | **BOOLEAN**| Filter by joined status | [optional]  |
 **name** | **String**| Filter by queue member name | [optional]  |
 **profile_skills** | [**Array&lt;String&gt;**](String.html)| Filter by profile skill | [optional]  |
 **skills** | [**Array&lt;String&gt;**](String.html)| Filter by skill | [optional]  |
 **languages** | [**Array&lt;String&gt;**](String.html)| Filter by language | [optional]  |
 **routing_status** | [**Array&lt;String&gt;**](String.html)| Filter by routing status | [optional]  |
 **presence** | [**Array&lt;String&gt;**](String.html)| Filter by presence | [optional]  |
{: class="table table-striped"}


### Return type

[**QueueMemberEntityListing**](QueueMemberEntityListing.html)

### HTTP request headers

 - **Content-Type**: application/json
 - **Accept**: application/json



<a name="get_routing_queue_wrapupcodes"></a>

## -[**WrapupCodeEntityListing**](WrapupCodeEntityListing.html) get_routing_queue_wrapupcodes(queue_id)

Get the wrap-up codes for a queue



Wraps GET /api/v2/routing/queues/{queueId}/wrapupcodes 


### Example
~~~ruby
# load the gem
require 'purecloudplatformclientv2'
# setup authorization
@secret = ENV['PURECLOUD_SECRET']
@id = ENV['PURECLOUD_CLIENT_ID']
environment = "mypurecloud.com"

@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment

PureCloud.configure do |config|
  config.access_token = @authToken
end

api_instance = PureCloud::RoutingApi.new

queue_id = "queue_id_example" # String | Queue ID


begin
  #Get the wrap-up codes for a queue
  result = api_instance.get_routing_queue_wrapupcodes(queue_id)
  p result
rescue PureCloud::ApiError => e
  puts "Exception when calling RoutingApi->get_routing_queue_wrapupcodes: #{e}"
end
~~~

### Parameters

Name | Type | Description  | Notes
------------- | ------------- | ------------- | -------------
 **queue_id** | **String**| Queue ID |  |
{: class="table table-striped"}


### Return type

[**WrapupCodeEntityListing**](WrapupCodeEntityListing.html)

### HTTP request headers

 - **Content-Type**: application/json
 - **Accept**: application/json



<a name="get_routing_queues"></a>

## -[**QueueEntityListing**](QueueEntityListing.html) get_routing_queues(opts)

Get list of queues.



Wraps GET /api/v2/routing/queues 


### Example
~~~ruby
# load the gem
require 'purecloudplatformclientv2'
# setup authorization
@secret = ENV['PURECLOUD_SECRET']
@id = ENV['PURECLOUD_CLIENT_ID']
environment = "mypurecloud.com"

@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment

PureCloud.configure do |config|
  config.access_token = @authToken
end

api_instance = PureCloud::RoutingApi.new

opts = { 
  page_size: 25, # Integer | Page size
  page_number: 1, # Integer | Page number
  sort_by: "name", # String | Sort by
  name: "name_example", # String | Name
  active: true # BOOLEAN | Active
}

begin
  #Get list of queues.
  result = api_instance.get_routing_queues(opts)
  p result
rescue PureCloud::ApiError => e
  puts "Exception when calling RoutingApi->get_routing_queues: #{e}"
end
~~~

### Parameters

Name | Type | Description  | Notes
------------- | ------------- | ------------- | -------------
 **page_size** | **Integer**| Page size | [optional] [default to 25] |
 **page_number** | **Integer**| Page number | [optional] [default to 1] |
 **sort_by** | **String**| Sort by | [optional] [default to name] |
 **name** | **String**| Name | [optional]  |
 **active** | **BOOLEAN**| Active | [optional]  |
{: class="table table-striped"}


### Return type

[**QueueEntityListing**](QueueEntityListing.html)

### HTTP request headers

 - **Content-Type**: application/json
 - **Accept**: application/json



<a name="get_routing_skill"></a>

## -[**RoutingSkill**](RoutingSkill.html) get_routing_skill(skill_id)

Get Routing Skill



Wraps GET /api/v2/routing/skills/{skillId} 


### Example
~~~ruby
# load the gem
require 'purecloudplatformclientv2'
# setup authorization
@secret = ENV['PURECLOUD_SECRET']
@id = ENV['PURECLOUD_CLIENT_ID']
environment = "mypurecloud.com"

@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment

PureCloud.configure do |config|
  config.access_token = @authToken
end

api_instance = PureCloud::RoutingApi.new

skill_id = "skill_id_example" # String | Skill ID


begin
  #Get Routing Skill
  result = api_instance.get_routing_skill(skill_id)
  p result
rescue PureCloud::ApiError => e
  puts "Exception when calling RoutingApi->get_routing_skill: #{e}"
end
~~~

### Parameters

Name | Type | Description  | Notes
------------- | ------------- | ------------- | -------------
 **skill_id** | **String**| Skill ID |  |
{: class="table table-striped"}


### Return type

[**RoutingSkill**](RoutingSkill.html)

### HTTP request headers

 - **Content-Type**: application/json
 - **Accept**: application/json



<a name="get_routing_skills"></a>

## -[**SkillEntityListing**](SkillEntityListing.html) get_routing_skills(opts)

Get the list of routing skills.



Wraps GET /api/v2/routing/skills 


### Example
~~~ruby
# load the gem
require 'purecloudplatformclientv2'
# setup authorization
@secret = ENV['PURECLOUD_SECRET']
@id = ENV['PURECLOUD_CLIENT_ID']
environment = "mypurecloud.com"

@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment

PureCloud.configure do |config|
  config.access_token = @authToken
end

api_instance = PureCloud::RoutingApi.new

opts = { 
  page_size: 25, # Integer | Page size
  page_number: 1, # Integer | Page number
  name: "name_example" # String | Filter for results that start with this value
}

begin
  #Get the list of routing skills.
  result = api_instance.get_routing_skills(opts)
  p result
rescue PureCloud::ApiError => e
  puts "Exception when calling RoutingApi->get_routing_skills: #{e}"
end
~~~

### Parameters

Name | Type | Description  | Notes
------------- | ------------- | ------------- | -------------
 **page_size** | **Integer**| Page size | [optional] [default to 25] |
 **page_number** | **Integer**| Page number | [optional] [default to 1] |
 **name** | **String**| Filter for results that start with this value | [optional]  |
{: class="table table-striped"}


### Return type

[**SkillEntityListing**](SkillEntityListing.html)

### HTTP request headers

 - **Content-Type**: application/json
 - **Accept**: application/json



<a name="get_routing_sms_availablephonenumbers"></a>

## -[**SMSAvailablePhoneNumberEntityListing**](SMSAvailablePhoneNumberEntityListing.html) get_routing_sms_availablephonenumbers(country_code, phone_number_type, opts)

Get a list of available phone numbers for SMS provisioning.

This request will return up to 30 random phone numbers matching the criteria specified.  To get additional phone numbers repeat the request.

Wraps GET /api/v2/routing/sms/availablephonenumbers 


### Example
~~~ruby
# load the gem
require 'purecloudplatformclientv2'
# setup authorization
@secret = ENV['PURECLOUD_SECRET']
@id = ENV['PURECLOUD_CLIENT_ID']
environment = "mypurecloud.com"

@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment

PureCloud.configure do |config|
  config.access_token = @authToken
end

api_instance = PureCloud::RoutingApi.new

country_code = "country_code_example" # String | The ISO 3166-1 alpha-2 country code of the county for which available phone numbers should be returned

phone_number_type = "phone_number_type_example" # String | Type of available phone numbers searched

opts = { 
  region: "region_example", # String | Region/province/state that can be used to restrict the numbers returned
  city: "city_example", # String | City that can be used to restrict the numbers returned
  area_code: "area_code_example", # String | Area code that can be used to restrict the numbers returned
  pattern: "pattern_example", # String | A pattern to match phone numbers. Valid characters are '*' and [0-9a-zA-Z]. The '*' character will match any single digit.
  address_requirement: "address_requirement_example" # String | This indicates whether the phone number requires to have an Address registered.
}

begin
  #Get a list of available phone numbers for SMS provisioning.
  result = api_instance.get_routing_sms_availablephonenumbers(country_code, phone_number_type, opts)
  p result
rescue PureCloud::ApiError => e
  puts "Exception when calling RoutingApi->get_routing_sms_availablephonenumbers: #{e}"
end
~~~

### Parameters

Name | Type | Description  | Notes
------------- | ------------- | ------------- | -------------
 **country_code** | **String**| The ISO 3166-1 alpha-2 country code of the county for which available phone numbers should be returned |  |
 **phone_number_type** | **String**| Type of available phone numbers searched | <br />**Values**: local, mobile, tollfree |
 **region** | **String**| Region/province/state that can be used to restrict the numbers returned | [optional]  |
 **city** | **String**| City that can be used to restrict the numbers returned | [optional]  |
 **area_code** | **String**| Area code that can be used to restrict the numbers returned | [optional]  |
 **pattern** | **String**| A pattern to match phone numbers. Valid characters are &#39;*&#39; and [0-9a-zA-Z]. The &#39;*&#39; character will match any single digit. | [optional]  |
 **address_requirement** | **String**| This indicates whether the phone number requires to have an Address registered. | [optional] <br />**Values**: none, any, local, foreign |
{: class="table table-striped"}


### Return type

[**SMSAvailablePhoneNumberEntityListing**](SMSAvailablePhoneNumberEntityListing.html)

### HTTP request headers

 - **Content-Type**: application/json
 - **Accept**: application/json



<a name="get_routing_sms_phonenumber"></a>

## -[**SmsPhoneNumber**](SmsPhoneNumber.html) get_routing_sms_phonenumber(address_id)

Get a phone number provisioned for SMS.



Wraps GET /api/v2/routing/sms/phonenumbers/{addressId} 


### Example
~~~ruby
# load the gem
require 'purecloudplatformclientv2'
# setup authorization
@secret = ENV['PURECLOUD_SECRET']
@id = ENV['PURECLOUD_CLIENT_ID']
environment = "mypurecloud.com"

@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment

PureCloud.configure do |config|
  config.access_token = @authToken
end

api_instance = PureCloud::RoutingApi.new

address_id = "address_id_example" # String | Address ID


begin
  #Get a phone number provisioned for SMS.
  result = api_instance.get_routing_sms_phonenumber(address_id)
  p result
rescue PureCloud::ApiError => e
  puts "Exception when calling RoutingApi->get_routing_sms_phonenumber: #{e}"
end
~~~

### Parameters

Name | Type | Description  | Notes
------------- | ------------- | ------------- | -------------
 **address_id** | **String**| Address ID |  |
{: class="table table-striped"}


### Return type

[**SmsPhoneNumber**](SmsPhoneNumber.html)

### HTTP request headers

 - **Content-Type**: application/json
 - **Accept**: application/json



<a name="get_routing_sms_phonenumbers"></a>

## -[**SmsPhoneNumberEntityListing**](SmsPhoneNumberEntityListing.html) get_routing_sms_phonenumbers(opts)

Get a list of provisioned phone numbers.



Wraps GET /api/v2/routing/sms/phonenumbers 


### Example
~~~ruby
# load the gem
require 'purecloudplatformclientv2'
# setup authorization
@secret = ENV['PURECLOUD_SECRET']
@id = ENV['PURECLOUD_CLIENT_ID']
environment = "mypurecloud.com"

@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment

PureCloud.configure do |config|
  config.access_token = @authToken
end

api_instance = PureCloud::RoutingApi.new

opts = { 
  phone_number: "phone_number_example", # String | Filter on phone number address. Allowable characters are the digits '0-9' and the wild card character '\\*'. If just digits are present, a contains search is done on the address pattern. For example, '317' could be matched anywhere in the address. An '\\*' will match multiple digits. For example, to match a specific area code within the US a pattern like '1317*' could be used.
  phone_number_type: "phone_number_type_example", # String | Filter on phone number type
  phone_number_status: "phone_number_status_example", # String | Filter on phone number status
  page_size: 25, # Integer | Page size
  page_number: 1 # Integer | Page number
}

begin
  #Get a list of provisioned phone numbers.
  result = api_instance.get_routing_sms_phonenumbers(opts)
  p result
rescue PureCloud::ApiError => e
  puts "Exception when calling RoutingApi->get_routing_sms_phonenumbers: #{e}"
end
~~~

### Parameters

Name | Type | Description  | Notes
------------- | ------------- | ------------- | -------------
 **phone_number** | **String**| Filter on phone number address. Allowable characters are the digits &#39;0-9&#39; and the wild card character &#39;\\*&#39;. If just digits are present, a contains search is done on the address pattern. For example, &#39;317&#39; could be matched anywhere in the address. An &#39;\\*&#39; will match multiple digits. For example, to match a specific area code within the US a pattern like &#39;1317*&#39; could be used. | [optional]  |
 **phone_number_type** | **String**| Filter on phone number type | [optional] <br />**Values**: local, mobile, tollfree |
 **phone_number_status** | **String**| Filter on phone number status | [optional] <br />**Values**: active, invalid, porting |
 **page_size** | **Integer**| Page size | [optional] [default to 25] |
 **page_number** | **Integer**| Page number | [optional] [default to 1] |
{: class="table table-striped"}


### Return type

[**SmsPhoneNumberEntityListing**](SmsPhoneNumberEntityListing.html)

### HTTP request headers

 - **Content-Type**: application/json
 - **Accept**: application/json



<a name="get_routing_utilization"></a>

## -[**Utilization**](Utilization.html) get_routing_utilization

Get the utilization settings.



Wraps GET /api/v2/routing/utilization 


### Example
~~~ruby
# load the gem
require 'purecloudplatformclientv2'
# setup authorization
@secret = ENV['PURECLOUD_SECRET']
@id = ENV['PURECLOUD_CLIENT_ID']
environment = "mypurecloud.com"

@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment

PureCloud.configure do |config|
  config.access_token = @authToken
end

api_instance = PureCloud::RoutingApi.new

begin
  #Get the utilization settings.
  result = api_instance.get_routing_utilization
  p result
rescue PureCloud::ApiError => e
  puts "Exception when calling RoutingApi->get_routing_utilization: #{e}"
end
~~~

### Parameters
This endpoint does not need any parameter.
{: class="table table-striped"}


### Return type

[**Utilization**](Utilization.html)

### HTTP request headers

 - **Content-Type**: application/json
 - **Accept**: application/json



<a name="get_routing_wrapupcode"></a>

## -[**WrapupCode**](WrapupCode.html) get_routing_wrapupcode(code_id)

Get details about this wrap-up code.



Wraps GET /api/v2/routing/wrapupcodes/{codeId} 


### Example
~~~ruby
# load the gem
require 'purecloudplatformclientv2'
# setup authorization
@secret = ENV['PURECLOUD_SECRET']
@id = ENV['PURECLOUD_CLIENT_ID']
environment = "mypurecloud.com"

@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment

PureCloud.configure do |config|
  config.access_token = @authToken
end

api_instance = PureCloud::RoutingApi.new

code_id = "code_id_example" # String | Wrapup Code ID


begin
  #Get details about this wrap-up code.
  result = api_instance.get_routing_wrapupcode(code_id)
  p result
rescue PureCloud::ApiError => e
  puts "Exception when calling RoutingApi->get_routing_wrapupcode: #{e}"
end
~~~

### Parameters

Name | Type | Description  | Notes
------------- | ------------- | ------------- | -------------
 **code_id** | **String**| Wrapup Code ID |  |
{: class="table table-striped"}


### Return type

[**WrapupCode**](WrapupCode.html)

### HTTP request headers

 - **Content-Type**: application/json
 - **Accept**: application/json



<a name="get_routing_wrapupcodes"></a>

## -[**WrapupCodeEntityListing**](WrapupCodeEntityListing.html) get_routing_wrapupcodes(opts)

Get list of wrapup codes.



Wraps GET /api/v2/routing/wrapupcodes 


### Example
~~~ruby
# load the gem
require 'purecloudplatformclientv2'
# setup authorization
@secret = ENV['PURECLOUD_SECRET']
@id = ENV['PURECLOUD_CLIENT_ID']
environment = "mypurecloud.com"

@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment

PureCloud.configure do |config|
  config.access_token = @authToken
end

api_instance = PureCloud::RoutingApi.new

opts = { 
  page_size: 25, # Integer | Page size
  page_number: 1, # Integer | Page number
  name: "name_example", # String | Name
  sort_by: "name" # String | Sort by
}

begin
  #Get list of wrapup codes.
  result = api_instance.get_routing_wrapupcodes(opts)
  p result
rescue PureCloud::ApiError => e
  puts "Exception when calling RoutingApi->get_routing_wrapupcodes: #{e}"
end
~~~

### Parameters

Name | Type | Description  | Notes
------------- | ------------- | ------------- | -------------
 **page_size** | **Integer**| Page size | [optional] [default to 25] |
 **page_number** | **Integer**| Page number | [optional] [default to 1] |
 **name** | **String**| Name | [optional]  |
 **sort_by** | **String**| Sort by | [optional] [default to name] |
{: class="table table-striped"}


### Return type

[**WrapupCodeEntityListing**](WrapupCodeEntityListing.html)

### HTTP request headers

 - **Content-Type**: application/json
 - **Accept**: application/json



<a name="get_user_routinglanguages"></a>

## -[**UserLanguageEntityListing**](UserLanguageEntityListing.html) get_user_routinglanguages(user_id, opts)

List routing language for user



Wraps GET /api/v2/users/{userId}/routinglanguages 


### Example
~~~ruby
# load the gem
require 'purecloudplatformclientv2'
# setup authorization
@secret = ENV['PURECLOUD_SECRET']
@id = ENV['PURECLOUD_CLIENT_ID']
environment = "mypurecloud.com"

@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment

PureCloud.configure do |config|
  config.access_token = @authToken
end

api_instance = PureCloud::RoutingApi.new

user_id = "user_id_example" # String | User ID

opts = { 
  page_size: 25, # Integer | Page size
  page_number: 1, # Integer | Page number
  sort_order: "ASC" # String | Ascending or descending sort order
}

begin
  #List routing language for user
  result = api_instance.get_user_routinglanguages(user_id, opts)
  p result
rescue PureCloud::ApiError => e
  puts "Exception when calling RoutingApi->get_user_routinglanguages: #{e}"
end
~~~

### Parameters

Name | Type | Description  | Notes
------------- | ------------- | ------------- | -------------
 **user_id** | **String**| User ID |  |
 **page_size** | **Integer**| Page size | [optional] [default to 25] |
 **page_number** | **Integer**| Page number | [optional] [default to 1] |
 **sort_order** | **String**| Ascending or descending sort order | [optional] [default to ASC]<br />**Values**: ascending, descending |
{: class="table table-striped"}


### Return type

[**UserLanguageEntityListing**](UserLanguageEntityListing.html)

### HTTP request headers

 - **Content-Type**: application/json
 - **Accept**: application/json



<a name="get_user_routingskills"></a>

## -[**UserSkillEntityListing**](UserSkillEntityListing.html) get_user_routingskills(user_id, opts)

List routing skills for user



Wraps GET /api/v2/users/{userId}/routingskills 


### Example
~~~ruby
# load the gem
require 'purecloudplatformclientv2'
# setup authorization
@secret = ENV['PURECLOUD_SECRET']
@id = ENV['PURECLOUD_CLIENT_ID']
environment = "mypurecloud.com"

@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment

PureCloud.configure do |config|
  config.access_token = @authToken
end

api_instance = PureCloud::RoutingApi.new

user_id = "user_id_example" # String | User ID

opts = { 
  page_size: 25, # Integer | Page size
  page_number: 1, # Integer | Page number
  sort_order: "ASC" # String | Ascending or descending sort order
}

begin
  #List routing skills for user
  result = api_instance.get_user_routingskills(user_id, opts)
  p result
rescue PureCloud::ApiError => e
  puts "Exception when calling RoutingApi->get_user_routingskills: #{e}"
end
~~~

### Parameters

Name | Type | Description  | Notes
------------- | ------------- | ------------- | -------------
 **user_id** | **String**| User ID |  |
 **page_size** | **Integer**| Page size | [optional] [default to 25] |
 **page_number** | **Integer**| Page number | [optional] [default to 1] |
 **sort_order** | **String**| Ascending or descending sort order | [optional] [default to ASC]<br />**Values**: ascending, descending |
{: class="table table-striped"}


### Return type

[**UserSkillEntityListing**](UserSkillEntityListing.html)

### HTTP request headers

 - **Content-Type**: application/json
 - **Accept**: application/json



<a name="patch_routing_queue_user"></a>

## -[**QueueMember**](QueueMember.html) patch_routing_queue_user(queue_id, member_id, body)

Update the ring number of joined status for a User in a Queue



Wraps PATCH /api/v2/routing/queues/{queueId}/users/{memberId} 


### Example
~~~ruby
# load the gem
require 'purecloudplatformclientv2'
# setup authorization
@secret = ENV['PURECLOUD_SECRET']
@id = ENV['PURECLOUD_CLIENT_ID']
environment = "mypurecloud.com"

@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment

PureCloud.configure do |config|
  config.access_token = @authToken
end

api_instance = PureCloud::RoutingApi.new

queue_id = "queue_id_example" # String | Queue ID

member_id = "member_id_example" # String | Member ID

body = PureCloud::QueueMember.new # QueueMember | Queue Member


begin
  #Update the ring number of joined status for a User in a Queue
  result = api_instance.patch_routing_queue_user(queue_id, member_id, body)
  p result
rescue PureCloud::ApiError => e
  puts "Exception when calling RoutingApi->patch_routing_queue_user: #{e}"
end
~~~

### Parameters

Name | Type | Description  | Notes
------------- | ------------- | ------------- | -------------
 **queue_id** | **String**| Queue ID |  |
 **member_id** | **String**| Member ID |  |
 **body** | [**QueueMember**](QueueMember.html)| Queue Member |  |
{: class="table table-striped"}


### Return type

[**QueueMember**](QueueMember.html)

### HTTP request headers

 - **Content-Type**: application/json
 - **Accept**: application/json



<a name="patch_routing_queue_users"></a>

## -[**QueueMemberEntityListing**](QueueMemberEntityListing.html) patch_routing_queue_users(queue_id, body)

Join or unjoin a set of users for a queue



Wraps PATCH /api/v2/routing/queues/{queueId}/users 


### Example
~~~ruby
# load the gem
require 'purecloudplatformclientv2'
# setup authorization
@secret = ENV['PURECLOUD_SECRET']
@id = ENV['PURECLOUD_CLIENT_ID']
environment = "mypurecloud.com"

@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment

PureCloud.configure do |config|
  config.access_token = @authToken
end

api_instance = PureCloud::RoutingApi.new

queue_id = "queue_id_example" # String | Queue ID

body = [PureCloud::QueueMember.new] # Array<QueueMember> | Queue Members


begin
  #Join or unjoin a set of users for a queue
  result = api_instance.patch_routing_queue_users(queue_id, body)
  p result
rescue PureCloud::ApiError => e
  puts "Exception when calling RoutingApi->patch_routing_queue_users: #{e}"
end
~~~

### Parameters

Name | Type | Description  | Notes
------------- | ------------- | ------------- | -------------
 **queue_id** | **String**| Queue ID |  |
 **body** | [**Array&lt;QueueMember&gt;**](QueueMember.html)| Queue Members |  |
{: class="table table-striped"}


### Return type

[**QueueMemberEntityListing**](QueueMemberEntityListing.html)

### HTTP request headers

 - **Content-Type**: application/json
 - **Accept**: application/json



<a name="patch_user_routinglanguage"></a>

## -[**UserRoutingLanguage**](UserRoutingLanguage.html) patch_user_routinglanguage(user_id, language_id, body)

Update routing language proficiency or state.



Wraps PATCH /api/v2/users/{userId}/routinglanguages/{languageId} 


### Example
~~~ruby
# load the gem
require 'purecloudplatformclientv2'
# setup authorization
@secret = ENV['PURECLOUD_SECRET']
@id = ENV['PURECLOUD_CLIENT_ID']
environment = "mypurecloud.com"

@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment

PureCloud.configure do |config|
  config.access_token = @authToken
end

api_instance = PureCloud::RoutingApi.new

user_id = "user_id_example" # String | User ID

language_id = "language_id_example" # String | languageId

body = PureCloud::UserRoutingLanguage.new # UserRoutingLanguage | Language


begin
  #Update routing language proficiency or state.
  result = api_instance.patch_user_routinglanguage(user_id, language_id, body)
  p result
rescue PureCloud::ApiError => e
  puts "Exception when calling RoutingApi->patch_user_routinglanguage: #{e}"
end
~~~

### Parameters

Name | Type | Description  | Notes
------------- | ------------- | ------------- | -------------
 **user_id** | **String**| User ID |  |
 **language_id** | **String**| languageId |  |
 **body** | [**UserRoutingLanguage**](UserRoutingLanguage.html)| Language |  |
{: class="table table-striped"}


### Return type

[**UserRoutingLanguage**](UserRoutingLanguage.html)

### HTTP request headers

 - **Content-Type**: application/json
 - **Accept**: application/json



<a name="post_analytics_queues_observations_query"></a>

## -[**QualifierMappingObservationQueryResponse**](QualifierMappingObservationQueryResponse.html) post_analytics_queues_observations_query(body)

Query for queue observations



Wraps POST /api/v2/analytics/queues/observations/query 


### Example
~~~ruby
# load the gem
require 'purecloudplatformclientv2'
# setup authorization
@secret = ENV['PURECLOUD_SECRET']
@id = ENV['PURECLOUD_CLIENT_ID']
environment = "mypurecloud.com"

@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment

PureCloud.configure do |config|
  config.access_token = @authToken
end

api_instance = PureCloud::RoutingApi.new

body = PureCloud::ObservationQuery.new # ObservationQuery | query


begin
  #Query for queue observations
  result = api_instance.post_analytics_queues_observations_query(body)
  p result
rescue PureCloud::ApiError => e
  puts "Exception when calling RoutingApi->post_analytics_queues_observations_query: #{e}"
end
~~~

### Parameters

Name | Type | Description  | Notes
------------- | ------------- | ------------- | -------------
 **body** | [**ObservationQuery**](ObservationQuery.html)| query |  |
{: class="table table-striped"}


### Return type

[**QualifierMappingObservationQueryResponse**](QualifierMappingObservationQueryResponse.html)

### HTTP request headers

 - **Content-Type**: application/json
 - **Accept**: application/json



<a name="post_routing_email_domain_routes"></a>

## -[**InboundRoute**](InboundRoute.html) post_routing_email_domain_routes(domain_name, body)

Create a route



Wraps POST /api/v2/routing/email/domains/{domainName}/routes 


### Example
~~~ruby
# load the gem
require 'purecloudplatformclientv2'
# setup authorization
@secret = ENV['PURECLOUD_SECRET']
@id = ENV['PURECLOUD_CLIENT_ID']
environment = "mypurecloud.com"

@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment

PureCloud.configure do |config|
  config.access_token = @authToken
end

api_instance = PureCloud::RoutingApi.new

domain_name = "domain_name_example" # String | email domain

body = PureCloud::InboundRoute.new # InboundRoute | Route


begin
  #Create a route
  result = api_instance.post_routing_email_domain_routes(domain_name, body)
  p result
rescue PureCloud::ApiError => e
  puts "Exception when calling RoutingApi->post_routing_email_domain_routes: #{e}"
end
~~~

### Parameters

Name | Type | Description  | Notes
------------- | ------------- | ------------- | -------------
 **domain_name** | **String**| email domain |  |
 **body** | [**InboundRoute**](InboundRoute.html)| Route |  |
{: class="table table-striped"}


### Return type

[**InboundRoute**](InboundRoute.html)

### HTTP request headers

 - **Content-Type**: application/json
 - **Accept**: application/json



<a name="post_routing_email_domains"></a>

## -[**InboundDomain**](InboundDomain.html) post_routing_email_domains(body)

Create a domain



Wraps POST /api/v2/routing/email/domains 


### Example
~~~ruby
# load the gem
require 'purecloudplatformclientv2'
# setup authorization
@secret = ENV['PURECLOUD_SECRET']
@id = ENV['PURECLOUD_CLIENT_ID']
environment = "mypurecloud.com"

@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment

PureCloud.configure do |config|
  config.access_token = @authToken
end

api_instance = PureCloud::RoutingApi.new

body = PureCloud::InboundDomain.new # InboundDomain | Domain


begin
  #Create a domain
  result = api_instance.post_routing_email_domains(body)
  p result
rescue PureCloud::ApiError => e
  puts "Exception when calling RoutingApi->post_routing_email_domains: #{e}"
end
~~~

### Parameters

Name | Type | Description  | Notes
------------- | ------------- | ------------- | -------------
 **body** | [**InboundDomain**](InboundDomain.html)| Domain |  |
{: class="table table-striped"}


### Return type

[**InboundDomain**](InboundDomain.html)

### HTTP request headers

 - **Content-Type**: application/json
 - **Accept**: application/json



<a name="post_routing_languages"></a>

## -[**Language**](Language.html) post_routing_languages(body)

Create Language



Wraps POST /api/v2/routing/languages 


### Example
~~~ruby
# load the gem
require 'purecloudplatformclientv2'
# setup authorization
@secret = ENV['PURECLOUD_SECRET']
@id = ENV['PURECLOUD_CLIENT_ID']
environment = "mypurecloud.com"

@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment

PureCloud.configure do |config|
  config.access_token = @authToken
end

api_instance = PureCloud::RoutingApi.new

body = PureCloud::Language.new # Language | Language


begin
  #Create Language
  result = api_instance.post_routing_languages(body)
  p result
rescue PureCloud::ApiError => e
  puts "Exception when calling RoutingApi->post_routing_languages: #{e}"
end
~~~

### Parameters

Name | Type | Description  | Notes
------------- | ------------- | ------------- | -------------
 **body** | [**Language**](Language.html)| Language |  |
{: class="table table-striped"}


### Return type

[**Language**](Language.html)

### HTTP request headers

 - **Content-Type**: application/json
 - **Accept**: application/json



<a name="post_routing_queue_users"></a>

## -String** post_routing_queue_users(queue_id, body, opts)

Bulk add or delete up to 100 queue members



Wraps POST /api/v2/routing/queues/{queueId}/users 


### Example
~~~ruby
# load the gem
require 'purecloudplatformclientv2'
# setup authorization
@secret = ENV['PURECLOUD_SECRET']
@id = ENV['PURECLOUD_CLIENT_ID']
environment = "mypurecloud.com"

@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment

PureCloud.configure do |config|
  config.access_token = @authToken
end

api_instance = PureCloud::RoutingApi.new

queue_id = "queue_id_example" # String | Queue ID

body = [PureCloud::QueueMember.new] # Array<QueueMember> | Queue Members

opts = { 
  delete: false # BOOLEAN | True to delete queue members
}

begin
  #Bulk add or delete up to 100 queue members
  result = api_instance.post_routing_queue_users(queue_id, body, opts)
  p result
rescue PureCloud::ApiError => e
  puts "Exception when calling RoutingApi->post_routing_queue_users: #{e}"
end
~~~

### Parameters

Name | Type | Description  | Notes
------------- | ------------- | ------------- | -------------
 **queue_id** | **String**| Queue ID |  |
 **body** | [**Array&lt;QueueMember&gt;**](QueueMember.html)| Queue Members |  |
 **delete** | **BOOLEAN**| True to delete queue members | [optional] [default to false] |
{: class="table table-striped"}


### Return type

**String**

### HTTP request headers

 - **Content-Type**: application/json
 - **Accept**: application/json



<a name="post_routing_queue_wrapupcodes"></a>

## -[**Array&lt;WrapupCode&gt;**](WrapupCode.html) post_routing_queue_wrapupcodes(queue_id, body)

Add up to 100 wrap-up codes to a queue



Wraps POST /api/v2/routing/queues/{queueId}/wrapupcodes 


### Example
~~~ruby
# load the gem
require 'purecloudplatformclientv2'
# setup authorization
@secret = ENV['PURECLOUD_SECRET']
@id = ENV['PURECLOUD_CLIENT_ID']
environment = "mypurecloud.com"

@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment

PureCloud.configure do |config|
  config.access_token = @authToken
end

api_instance = PureCloud::RoutingApi.new

queue_id = "queue_id_example" # String | Queue ID

body = [PureCloud::WrapUpCodeReference.new] # Array<WrapUpCodeReference> | List of wrapup codes


begin
  #Add up to 100 wrap-up codes to a queue
  result = api_instance.post_routing_queue_wrapupcodes(queue_id, body)
  p result
rescue PureCloud::ApiError => e
  puts "Exception when calling RoutingApi->post_routing_queue_wrapupcodes: #{e}"
end
~~~

### Parameters

Name | Type | Description  | Notes
------------- | ------------- | ------------- | -------------
 **queue_id** | **String**| Queue ID |  |
 **body** | [**Array&lt;WrapUpCodeReference&gt;**](WrapUpCodeReference.html)| List of wrapup codes |  |
{: class="table table-striped"}


### Return type

[**Array&lt;WrapupCode&gt;**](WrapupCode.html)

### HTTP request headers

 - **Content-Type**: application/json
 - **Accept**: application/json



<a name="post_routing_queues"></a>

## -[**Queue**](Queue.html) post_routing_queues(body)

Create queue



Wraps POST /api/v2/routing/queues 


### Example
~~~ruby
# load the gem
require 'purecloudplatformclientv2'
# setup authorization
@secret = ENV['PURECLOUD_SECRET']
@id = ENV['PURECLOUD_CLIENT_ID']
environment = "mypurecloud.com"

@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment

PureCloud.configure do |config|
  config.access_token = @authToken
end

api_instance = PureCloud::RoutingApi.new

body = PureCloud::CreateQueueRequest.new # CreateQueueRequest | Queue


begin
  #Create queue
  result = api_instance.post_routing_queues(body)
  p result
rescue PureCloud::ApiError => e
  puts "Exception when calling RoutingApi->post_routing_queues: #{e}"
end
~~~

### Parameters

Name | Type | Description  | Notes
------------- | ------------- | ------------- | -------------
 **body** | [**CreateQueueRequest**](CreateQueueRequest.html)| Queue |  |
{: class="table table-striped"}


### Return type

[**Queue**](Queue.html)

### HTTP request headers

 - **Content-Type**: application/json
 - **Accept**: application/json



<a name="post_routing_skills"></a>

## -[**RoutingSkill**](RoutingSkill.html) post_routing_skills(body)

Create Skill



Wraps POST /api/v2/routing/skills 


### Example
~~~ruby
# load the gem
require 'purecloudplatformclientv2'
# setup authorization
@secret = ENV['PURECLOUD_SECRET']
@id = ENV['PURECLOUD_CLIENT_ID']
environment = "mypurecloud.com"

@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment

PureCloud.configure do |config|
  config.access_token = @authToken
end

api_instance = PureCloud::RoutingApi.new

body = PureCloud::RoutingSkill.new # RoutingSkill | Skill


begin
  #Create Skill
  result = api_instance.post_routing_skills(body)
  p result
rescue PureCloud::ApiError => e
  puts "Exception when calling RoutingApi->post_routing_skills: #{e}"
end
~~~

### Parameters

Name | Type | Description  | Notes
------------- | ------------- | ------------- | -------------
 **body** | [**RoutingSkill**](RoutingSkill.html)| Skill |  |
{: class="table table-striped"}


### Return type

[**RoutingSkill**](RoutingSkill.html)

### HTTP request headers

 - **Content-Type**: application/json
 - **Accept**: application/json



<a name="post_routing_sms_addresses"></a>

## -[**SmsPhoneNumber**](SmsPhoneNumber.html) post_routing_sms_addresses(body)

Provision an Address for SMS



Wraps POST /api/v2/routing/sms/addresses 


### Example
~~~ruby
# load the gem
require 'purecloudplatformclientv2'
# setup authorization
@secret = ENV['PURECLOUD_SECRET']
@id = ENV['PURECLOUD_CLIENT_ID']
environment = "mypurecloud.com"

@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment

PureCloud.configure do |config|
  config.access_token = @authToken
end

api_instance = PureCloud::RoutingApi.new

body = PureCloud::SmsAddressProvision.new # SmsAddressProvision | SmsAddress


begin
  #Provision an Address for SMS
  result = api_instance.post_routing_sms_addresses(body)
  p result
rescue PureCloud::ApiError => e
  puts "Exception when calling RoutingApi->post_routing_sms_addresses: #{e}"
end
~~~

### Parameters

Name | Type | Description  | Notes
------------- | ------------- | ------------- | -------------
 **body** | [**SmsAddressProvision**](SmsAddressProvision.html)| SmsAddress |  |
{: class="table table-striped"}


### Return type

[**SmsPhoneNumber**](SmsPhoneNumber.html)

### HTTP request headers

 - **Content-Type**: application/json
 - **Accept**: application/json



<a name="post_routing_sms_phonenumbers"></a>

## -[**SmsPhoneNumber**](SmsPhoneNumber.html) post_routing_sms_phonenumbers(body)

Provision a phone number for SMS



Wraps POST /api/v2/routing/sms/phonenumbers 


### Example
~~~ruby
# load the gem
require 'purecloudplatformclientv2'
# setup authorization
@secret = ENV['PURECLOUD_SECRET']
@id = ENV['PURECLOUD_CLIENT_ID']
environment = "mypurecloud.com"

@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment

PureCloud.configure do |config|
  config.access_token = @authToken
end

api_instance = PureCloud::RoutingApi.new

body = PureCloud::SmsPhoneNumberProvision.new # SmsPhoneNumberProvision | SmsPhoneNumber


begin
  #Provision a phone number for SMS
  result = api_instance.post_routing_sms_phonenumbers(body)
  p result
rescue PureCloud::ApiError => e
  puts "Exception when calling RoutingApi->post_routing_sms_phonenumbers: #{e}"
end
~~~

### Parameters

Name | Type | Description  | Notes
------------- | ------------- | ------------- | -------------
 **body** | [**SmsPhoneNumberProvision**](SmsPhoneNumberProvision.html)| SmsPhoneNumber |  |
{: class="table table-striped"}


### Return type

[**SmsPhoneNumber**](SmsPhoneNumber.html)

### HTTP request headers

 - **Content-Type**: application/json
 - **Accept**: application/json



<a name="post_routing_wrapupcodes"></a>

## -[**WrapupCode**](WrapupCode.html) post_routing_wrapupcodes(body)

Create a wrap-up code



Wraps POST /api/v2/routing/wrapupcodes 


### Example
~~~ruby
# load the gem
require 'purecloudplatformclientv2'
# setup authorization
@secret = ENV['PURECLOUD_SECRET']
@id = ENV['PURECLOUD_CLIENT_ID']
environment = "mypurecloud.com"

@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment

PureCloud.configure do |config|
  config.access_token = @authToken
end

api_instance = PureCloud::RoutingApi.new

body = PureCloud::WrapupCode.new # WrapupCode | WrapupCode


begin
  #Create a wrap-up code
  result = api_instance.post_routing_wrapupcodes(body)
  p result
rescue PureCloud::ApiError => e
  puts "Exception when calling RoutingApi->post_routing_wrapupcodes: #{e}"
end
~~~

### Parameters

Name | Type | Description  | Notes
------------- | ------------- | ------------- | -------------
 **body** | [**WrapupCode**](WrapupCode.html)| WrapupCode |  |
{: class="table table-striped"}


### Return type

[**WrapupCode**](WrapupCode.html)

### HTTP request headers

 - **Content-Type**: application/json
 - **Accept**: application/json



<a name="post_user_routinglanguages"></a>

## -[**UserRoutingLanguage**](UserRoutingLanguage.html) post_user_routinglanguages(user_id, body)

Add routing language to user



Wraps POST /api/v2/users/{userId}/routinglanguages 


### Example
~~~ruby
# load the gem
require 'purecloudplatformclientv2'
# setup authorization
@secret = ENV['PURECLOUD_SECRET']
@id = ENV['PURECLOUD_CLIENT_ID']
environment = "mypurecloud.com"

@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment

PureCloud.configure do |config|
  config.access_token = @authToken
end

api_instance = PureCloud::RoutingApi.new

user_id = "user_id_example" # String | User ID

body = PureCloud::UserRoutingLanguagePost.new # UserRoutingLanguagePost | Language


begin
  #Add routing language to user
  result = api_instance.post_user_routinglanguages(user_id, body)
  p result
rescue PureCloud::ApiError => e
  puts "Exception when calling RoutingApi->post_user_routinglanguages: #{e}"
end
~~~

### Parameters

Name | Type | Description  | Notes
------------- | ------------- | ------------- | -------------
 **user_id** | **String**| User ID |  |
 **body** | [**UserRoutingLanguagePost**](UserRoutingLanguagePost.html)| Language |  |
{: class="table table-striped"}


### Return type

[**UserRoutingLanguage**](UserRoutingLanguage.html)

### HTTP request headers

 - **Content-Type**: application/json
 - **Accept**: application/json



<a name="post_user_routingskills"></a>

## -[**UserRoutingSkill**](UserRoutingSkill.html) post_user_routingskills(user_id, body)

Add routing skill to user



Wraps POST /api/v2/users/{userId}/routingskills 


### Example
~~~ruby
# load the gem
require 'purecloudplatformclientv2'
# setup authorization
@secret = ENV['PURECLOUD_SECRET']
@id = ENV['PURECLOUD_CLIENT_ID']
environment = "mypurecloud.com"

@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment

PureCloud.configure do |config|
  config.access_token = @authToken
end

api_instance = PureCloud::RoutingApi.new

user_id = "user_id_example" # String | User ID

body = PureCloud::UserRoutingSkillPost.new # UserRoutingSkillPost | Skill


begin
  #Add routing skill to user
  result = api_instance.post_user_routingskills(user_id, body)
  p result
rescue PureCloud::ApiError => e
  puts "Exception when calling RoutingApi->post_user_routingskills: #{e}"
end
~~~

### Parameters

Name | Type | Description  | Notes
------------- | ------------- | ------------- | -------------
 **user_id** | **String**| User ID |  |
 **body** | [**UserRoutingSkillPost**](UserRoutingSkillPost.html)| Skill |  |
{: class="table table-striped"}


### Return type

[**UserRoutingSkill**](UserRoutingSkill.html)

### HTTP request headers

 - **Content-Type**: application/json
 - **Accept**: application/json



<a name="put_routing_email_domain_route"></a>

## -[**InboundRoute**](InboundRoute.html) put_routing_email_domain_route(domain_name, route_id, body)

Update a route



Wraps PUT /api/v2/routing/email/domains/{domainName}/routes/{routeId} 


### Example
~~~ruby
# load the gem
require 'purecloudplatformclientv2'
# setup authorization
@secret = ENV['PURECLOUD_SECRET']
@id = ENV['PURECLOUD_CLIENT_ID']
environment = "mypurecloud.com"

@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment

PureCloud.configure do |config|
  config.access_token = @authToken
end

api_instance = PureCloud::RoutingApi.new

domain_name = "domain_name_example" # String | email domain

route_id = "route_id_example" # String | route ID

body = PureCloud::InboundRoute.new # InboundRoute | Route


begin
  #Update a route
  result = api_instance.put_routing_email_domain_route(domain_name, route_id, body)
  p result
rescue PureCloud::ApiError => e
  puts "Exception when calling RoutingApi->put_routing_email_domain_route: #{e}"
end
~~~

### Parameters

Name | Type | Description  | Notes
------------- | ------------- | ------------- | -------------
 **domain_name** | **String**| email domain |  |
 **route_id** | **String**| route ID |  |
 **body** | [**InboundRoute**](InboundRoute.html)| Route |  |
{: class="table table-striped"}


### Return type

[**InboundRoute**](InboundRoute.html)

### HTTP request headers

 - **Content-Type**: application/json
 - **Accept**: application/json



<a name="put_routing_message_recipient"></a>

## -[**Recipient**](Recipient.html) put_routing_message_recipient(recipient_id, body)

Update a recipient



Wraps PUT /api/v2/routing/message/recipients/{recipientId} 


### Example
~~~ruby
# load the gem
require 'purecloudplatformclientv2'
# setup authorization
@secret = ENV['PURECLOUD_SECRET']
@id = ENV['PURECLOUD_CLIENT_ID']
environment = "mypurecloud.com"

@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment

PureCloud.configure do |config|
  config.access_token = @authToken
end

api_instance = PureCloud::RoutingApi.new

recipient_id = "recipient_id_example" # String | Recipient ID

body = PureCloud::Recipient.new # Recipient | Recipient


begin
  #Update a recipient
  result = api_instance.put_routing_message_recipient(recipient_id, body)
  p result
rescue PureCloud::ApiError => e
  puts "Exception when calling RoutingApi->put_routing_message_recipient: #{e}"
end
~~~

### Parameters

Name | Type | Description  | Notes
------------- | ------------- | ------------- | -------------
 **recipient_id** | **String**| Recipient ID |  |
 **body** | [**Recipient**](Recipient.html)| Recipient |  |
{: class="table table-striped"}


### Return type

[**Recipient**](Recipient.html)

### HTTP request headers

 - **Content-Type**: application/json
 - **Accept**: application/json



<a name="put_routing_queue"></a>

## -[**Queue**](Queue.html) put_routing_queue(queue_id, body)

Update a queue



Wraps PUT /api/v2/routing/queues/{queueId} 


### Example
~~~ruby
# load the gem
require 'purecloudplatformclientv2'
# setup authorization
@secret = ENV['PURECLOUD_SECRET']
@id = ENV['PURECLOUD_CLIENT_ID']
environment = "mypurecloud.com"

@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment

PureCloud.configure do |config|
  config.access_token = @authToken
end

api_instance = PureCloud::RoutingApi.new

queue_id = "queue_id_example" # String | Queue ID

body = PureCloud::Queue.new # Queue | Queue


begin
  #Update a queue
  result = api_instance.put_routing_queue(queue_id, body)
  p result
rescue PureCloud::ApiError => e
  puts "Exception when calling RoutingApi->put_routing_queue: #{e}"
end
~~~

### Parameters

Name | Type | Description  | Notes
------------- | ------------- | ------------- | -------------
 **queue_id** | **String**| Queue ID |  |
 **body** | [**Queue**](Queue.html)| Queue |  |
{: class="table table-striped"}


### Return type

[**Queue**](Queue.html)

### HTTP request headers

 - **Content-Type**: application/json
 - **Accept**: application/json



<a name="put_routing_sms_phonenumber"></a>

## -[**SmsPhoneNumber**](SmsPhoneNumber.html) put_routing_sms_phonenumber(address_id, body)

Update a phone number provisioned for SMS.



Wraps PUT /api/v2/routing/sms/phonenumbers/{addressId} 


### Example
~~~ruby
# load the gem
require 'purecloudplatformclientv2'
# setup authorization
@secret = ENV['PURECLOUD_SECRET']
@id = ENV['PURECLOUD_CLIENT_ID']
environment = "mypurecloud.com"

@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment

PureCloud.configure do |config|
  config.access_token = @authToken
end

api_instance = PureCloud::RoutingApi.new

address_id = "address_id_example" # String | Address ID

body = PureCloud::SmsPhoneNumber.new # SmsPhoneNumber | SmsPhoneNumber


begin
  #Update a phone number provisioned for SMS.
  result = api_instance.put_routing_sms_phonenumber(address_id, body)
  p result
rescue PureCloud::ApiError => e
  puts "Exception when calling RoutingApi->put_routing_sms_phonenumber: #{e}"
end
~~~

### Parameters

Name | Type | Description  | Notes
------------- | ------------- | ------------- | -------------
 **address_id** | **String**| Address ID |  |
 **body** | [**SmsPhoneNumber**](SmsPhoneNumber.html)| SmsPhoneNumber |  |
{: class="table table-striped"}


### Return type

[**SmsPhoneNumber**](SmsPhoneNumber.html)

### HTTP request headers

 - **Content-Type**: application/json
 - **Accept**: application/json



<a name="put_routing_utilization"></a>

## -[**Utilization**](Utilization.html) put_routing_utilization(body)

Update the utilization settings.



Wraps PUT /api/v2/routing/utilization 


### Example
~~~ruby
# load the gem
require 'purecloudplatformclientv2'
# setup authorization
@secret = ENV['PURECLOUD_SECRET']
@id = ENV['PURECLOUD_CLIENT_ID']
environment = "mypurecloud.com"

@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment

PureCloud.configure do |config|
  config.access_token = @authToken
end

api_instance = PureCloud::RoutingApi.new

body = PureCloud::Utilization.new # Utilization | utilization


begin
  #Update the utilization settings.
  result = api_instance.put_routing_utilization(body)
  p result
rescue PureCloud::ApiError => e
  puts "Exception when calling RoutingApi->put_routing_utilization: #{e}"
end
~~~

### Parameters

Name | Type | Description  | Notes
------------- | ------------- | ------------- | -------------
 **body** | [**Utilization**](Utilization.html)| utilization |  |
{: class="table table-striped"}


### Return type

[**Utilization**](Utilization.html)

### HTTP request headers

 - **Content-Type**: application/json
 - **Accept**: application/json



<a name="put_routing_wrapupcode"></a>

## -[**WrapupCode**](WrapupCode.html) put_routing_wrapupcode(code_id, body)

Update wrap-up code



Wraps PUT /api/v2/routing/wrapupcodes/{codeId} 


### Example
~~~ruby
# load the gem
require 'purecloudplatformclientv2'
# setup authorization
@secret = ENV['PURECLOUD_SECRET']
@id = ENV['PURECLOUD_CLIENT_ID']
environment = "mypurecloud.com"

@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment

PureCloud.configure do |config|
  config.access_token = @authToken
end

api_instance = PureCloud::RoutingApi.new

code_id = "code_id_example" # String | Wrapup Code ID

body = PureCloud::WrapupCode.new # WrapupCode | WrapupCode


begin
  #Update wrap-up code
  result = api_instance.put_routing_wrapupcode(code_id, body)
  p result
rescue PureCloud::ApiError => e
  puts "Exception when calling RoutingApi->put_routing_wrapupcode: #{e}"
end
~~~

### Parameters

Name | Type | Description  | Notes
------------- | ------------- | ------------- | -------------
 **code_id** | **String**| Wrapup Code ID |  |
 **body** | [**WrapupCode**](WrapupCode.html)| WrapupCode |  |
{: class="table table-striped"}


### Return type

[**WrapupCode**](WrapupCode.html)

### HTTP request headers

 - **Content-Type**: application/json
 - **Accept**: application/json



<a name="put_user_routingskill"></a>

## -[**UserRoutingSkill**](UserRoutingSkill.html) put_user_routingskill(user_id, skill_id, body)

Update routing skill proficiency or state.



Wraps PUT /api/v2/users/{userId}/routingskills/{skillId} 


### Example
~~~ruby
# load the gem
require 'purecloudplatformclientv2'
# setup authorization
@secret = ENV['PURECLOUD_SECRET']
@id = ENV['PURECLOUD_CLIENT_ID']
environment = "mypurecloud.com"

@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment

PureCloud.configure do |config|
  config.access_token = @authToken
end

api_instance = PureCloud::RoutingApi.new

user_id = "user_id_example" # String | User ID

skill_id = "skill_id_example" # String | skillId

body = PureCloud::UserRoutingSkill.new # UserRoutingSkill | Skill


begin
  #Update routing skill proficiency or state.
  result = api_instance.put_user_routingskill(user_id, skill_id, body)
  p result
rescue PureCloud::ApiError => e
  puts "Exception when calling RoutingApi->put_user_routingskill: #{e}"
end
~~~

### Parameters

Name | Type | Description  | Notes
------------- | ------------- | ------------- | -------------
 **user_id** | **String**| User ID |  |
 **skill_id** | **String**| skillId |  |
 **body** | [**UserRoutingSkill**](UserRoutingSkill.html)| Skill |  |
{: class="table table-striped"}


### Return type

[**UserRoutingSkill**](UserRoutingSkill.html)

### HTTP request headers

 - **Content-Type**: application/json
 - **Accept**: application/json