---
title: ResponseManagementApi
---

## PureCloud::ResponseManagementApi

All URIs are relative to *https://api.mypurecloud.com*

Method | Description
------------- | ------------- | -------------
[**delete_libraries_library_id**](ResponseManagementApi.html#delete_libraries_library_id) | Delete an existing response library.
[**delete_responses_response_id**](ResponseManagementApi.html#delete_responses_response_id) | Delete an existing response.
[**get_libraries**](ResponseManagementApi.html#get_libraries) | Gets a list of existing response libraries.
[**get_libraries_library_id**](ResponseManagementApi.html#get_libraries_library_id) | Get details about an existing response library.
[**get_responses**](ResponseManagementApi.html#get_responses) | Gets a list of existing responses.
[**get_responses_response_id**](ResponseManagementApi.html#get_responses_response_id) | Get details about an existing response.
[**post_libraries**](ResponseManagementApi.html#post_libraries) | Create a response library.
[**post_responses**](ResponseManagementApi.html#post_responses) | Create a response.
[**post_responses_query**](ResponseManagementApi.html#post_responses_query) | Query responses
[**put_libraries_library_id**](ResponseManagementApi.html#put_libraries_library_id) | Update an existing response library.
[**put_responses_response_id**](ResponseManagementApi.html#put_responses_response_id) | Update an existing response.
{: class="table table-striped"}

<a name="delete_libraries_library_id"></a>

## - delete_libraries_library_id(library_id)

Delete an existing response library.

This will remove any responses associated with the library.

Wraps DELETE /api/v2/responsemanagement/libraries/{libraryId} 


### Example
~~~ruby
# load the gem
require 'purecloud'
# setup authorization
@secret = ENV['PURECLOUD_SECRET']
@id = ENV['PURECLOUD_CLIENT_ID']
environment = "mypurecloud.com"

@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment

PureCloud.configure do |config|
  config.access_token = @authToken
end

api_instance = PureCloud::ResponseManagementApi.new

library_id = "library_id_example" # String | Library ID


begin
  #Delete an existing response library.
  api_instance.delete_libraries_library_id(library_id)
rescue PureCloud::ApiError => e
  puts "Exception when calling ResponseManagementApi->delete_libraries_library_id: #{e}"
end
~~~

### Parameters

Name | Type | Description  | Notes
------------- | ------------- | ------------- | -------------
 **library_id** | **String**| Library ID | 
{: class="table table-striped"}


### Return type

nil (empty response body)

### HTTP request headers

 - **Content-Type**: application/json
 - **Accept**: application/json



<a name="delete_responses_response_id"></a>

## - delete_responses_response_id(response_id)

Delete an existing response.

This will remove the response from any libraries associated with it.

Wraps DELETE /api/v2/responsemanagement/responses/{responseId} 


### Example
~~~ruby
# load the gem
require 'purecloud'
# setup authorization
@secret = ENV['PURECLOUD_SECRET']
@id = ENV['PURECLOUD_CLIENT_ID']
environment = "mypurecloud.com"

@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment

PureCloud.configure do |config|
  config.access_token = @authToken
end

api_instance = PureCloud::ResponseManagementApi.new

response_id = "response_id_example" # String | Response ID


begin
  #Delete an existing response.
  api_instance.delete_responses_response_id(response_id)
rescue PureCloud::ApiError => e
  puts "Exception when calling ResponseManagementApi->delete_responses_response_id: #{e}"
end
~~~

### Parameters

Name | Type | Description  | Notes
------------- | ------------- | ------------- | -------------
 **response_id** | **String**| Response ID | 
{: class="table table-striped"}


### Return type

nil (empty response body)

### HTTP request headers

 - **Content-Type**: application/json
 - **Accept**: application/json



<a name="get_libraries"></a>

## -[**LibraryEntityListing**](LibraryEntityListing.html) get_libraries(opts)

Gets a list of existing response libraries.



Wraps GET /api/v2/responsemanagement/libraries 


### Example
~~~ruby
# load the gem
require 'purecloud'
# setup authorization
@secret = ENV['PURECLOUD_SECRET']
@id = ENV['PURECLOUD_CLIENT_ID']
environment = "mypurecloud.com"

@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment

PureCloud.configure do |config|
  config.access_token = @authToken
end

api_instance = PureCloud::ResponseManagementApi.new

opts = { 
  page_number: 1, # Integer | Page number
  page_size: 25 # Integer | Page size
}

begin
  #Gets a list of existing response libraries.
  result = api_instance.get_libraries(opts)
  p result
rescue PureCloud::ApiError => e
  puts "Exception when calling ResponseManagementApi->get_libraries: #{e}"
end
~~~

### Parameters

Name | Type | Description  | Notes
------------- | ------------- | ------------- | -------------
 **page_number** | **Integer**| Page number | [optional] [default to 1]
 **page_size** | **Integer**| Page size | [optional] [default to 25]
{: class="table table-striped"}


### Return type

[**LibraryEntityListing**](LibraryEntityListing.html)

### HTTP request headers

 - **Content-Type**: application/json
 - **Accept**: application/json



<a name="get_libraries_library_id"></a>

## -[**Library**](Library.html) get_libraries_library_id(library_id)

Get details about an existing response library.



Wraps GET /api/v2/responsemanagement/libraries/{libraryId} 


### Example
~~~ruby
# load the gem
require 'purecloud'
# setup authorization
@secret = ENV['PURECLOUD_SECRET']
@id = ENV['PURECLOUD_CLIENT_ID']
environment = "mypurecloud.com"

@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment

PureCloud.configure do |config|
  config.access_token = @authToken
end

api_instance = PureCloud::ResponseManagementApi.new

library_id = "library_id_example" # String | Library ID


begin
  #Get details about an existing response library.
  result = api_instance.get_libraries_library_id(library_id)
  p result
rescue PureCloud::ApiError => e
  puts "Exception when calling ResponseManagementApi->get_libraries_library_id: #{e}"
end
~~~

### Parameters

Name | Type | Description  | Notes
------------- | ------------- | ------------- | -------------
 **library_id** | **String**| Library ID | 
{: class="table table-striped"}


### Return type

[**Library**](Library.html)

### HTTP request headers

 - **Content-Type**: application/json
 - **Accept**: application/json



<a name="get_responses"></a>

## -[**ResponseEntityListing**](ResponseEntityListing.html) get_responses(library_id, opts)

Gets a list of existing responses.



Wraps GET /api/v2/responsemanagement/responses 


### Example
~~~ruby
# load the gem
require 'purecloud'
# setup authorization
@secret = ENV['PURECLOUD_SECRET']
@id = ENV['PURECLOUD_CLIENT_ID']
environment = "mypurecloud.com"

@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment

PureCloud.configure do |config|
  config.access_token = @authToken
end

api_instance = PureCloud::ResponseManagementApi.new

library_id = "library_id_example" # String | Library ID

opts = { 
  page_number: 1, # Integer | Page number
  page_size: 25 # Integer | Page size
}

begin
  #Gets a list of existing responses.
  result = api_instance.get_responses(library_id, opts)
  p result
rescue PureCloud::ApiError => e
  puts "Exception when calling ResponseManagementApi->get_responses: #{e}"
end
~~~

### Parameters

Name | Type | Description  | Notes
------------- | ------------- | ------------- | -------------
 **library_id** | **String**| Library ID | 
 **page_number** | **Integer**| Page number | [optional] [default to 1]
 **page_size** | **Integer**| Page size | [optional] [default to 25]
{: class="table table-striped"}


### Return type

[**ResponseEntityListing**](ResponseEntityListing.html)

### HTTP request headers

 - **Content-Type**: application/json
 - **Accept**: application/json



<a name="get_responses_response_id"></a>

## -[**Response**](Response.html) get_responses_response_id(response_id)

Get details about an existing response.



Wraps GET /api/v2/responsemanagement/responses/{responseId} 


### Example
~~~ruby
# load the gem
require 'purecloud'
# setup authorization
@secret = ENV['PURECLOUD_SECRET']
@id = ENV['PURECLOUD_CLIENT_ID']
environment = "mypurecloud.com"

@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment

PureCloud.configure do |config|
  config.access_token = @authToken
end

api_instance = PureCloud::ResponseManagementApi.new

response_id = "response_id_example" # String | Response ID


begin
  #Get details about an existing response.
  result = api_instance.get_responses_response_id(response_id)
  p result
rescue PureCloud::ApiError => e
  puts "Exception when calling ResponseManagementApi->get_responses_response_id: #{e}"
end
~~~

### Parameters

Name | Type | Description  | Notes
------------- | ------------- | ------------- | -------------
 **response_id** | **String**| Response ID | 
{: class="table table-striped"}


### Return type

[**Response**](Response.html)

### HTTP request headers

 - **Content-Type**: application/json
 - **Accept**: application/json



<a name="post_libraries"></a>

## -[**Library**](Library.html) post_libraries(body)

Create a response library.



Wraps POST /api/v2/responsemanagement/libraries 


### Example
~~~ruby
# load the gem
require 'purecloud'
# setup authorization
@secret = ENV['PURECLOUD_SECRET']
@id = ENV['PURECLOUD_CLIENT_ID']
environment = "mypurecloud.com"

@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment

PureCloud.configure do |config|
  config.access_token = @authToken
end

api_instance = PureCloud::ResponseManagementApi.new

body = PureCloud::Library.new # Library | Library


begin
  #Create a response library.
  result = api_instance.post_libraries(body)
  p result
rescue PureCloud::ApiError => e
  puts "Exception when calling ResponseManagementApi->post_libraries: #{e}"
end
~~~

### Parameters

Name | Type | Description  | Notes
------------- | ------------- | ------------- | -------------
 **body** | [**Library**](Library.html)| Library | 
{: class="table table-striped"}


### Return type

[**Library**](Library.html)

### HTTP request headers

 - **Content-Type**: application/json
 - **Accept**: application/json



<a name="post_responses"></a>

## -[**Response**](Response.html) post_responses(body)

Create a response.



Wraps POST /api/v2/responsemanagement/responses 


### Example
~~~ruby
# load the gem
require 'purecloud'
# setup authorization
@secret = ENV['PURECLOUD_SECRET']
@id = ENV['PURECLOUD_CLIENT_ID']
environment = "mypurecloud.com"

@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment

PureCloud.configure do |config|
  config.access_token = @authToken
end

api_instance = PureCloud::ResponseManagementApi.new

body = PureCloud::Response.new # Response | Response


begin
  #Create a response.
  result = api_instance.post_responses(body)
  p result
rescue PureCloud::ApiError => e
  puts "Exception when calling ResponseManagementApi->post_responses: #{e}"
end
~~~

### Parameters

Name | Type | Description  | Notes
------------- | ------------- | ------------- | -------------
 **body** | [**Response**](Response.html)| Response | 
{: class="table table-striped"}


### Return type

[**Response**](Response.html)

### HTTP request headers

 - **Content-Type**: application/json
 - **Accept**: application/json



<a name="post_responses_query"></a>

## -[**ResponseQueryResults**](ResponseQueryResults.html) post_responses_query(body)

Query responses



Wraps POST /api/v2/responsemanagement/responses/query 


### Example
~~~ruby
# load the gem
require 'purecloud'
# setup authorization
@secret = ENV['PURECLOUD_SECRET']
@id = ENV['PURECLOUD_CLIENT_ID']
environment = "mypurecloud.com"

@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment

PureCloud.configure do |config|
  config.access_token = @authToken
end

api_instance = PureCloud::ResponseManagementApi.new

body = PureCloud::ResponseQueryRequest.new # ResponseQueryRequest | Response


begin
  #Query responses
  result = api_instance.post_responses_query(body)
  p result
rescue PureCloud::ApiError => e
  puts "Exception when calling ResponseManagementApi->post_responses_query: #{e}"
end
~~~

### Parameters

Name | Type | Description  | Notes
------------- | ------------- | ------------- | -------------
 **body** | [**ResponseQueryRequest**](ResponseQueryRequest.html)| Response | 
{: class="table table-striped"}


### Return type

[**ResponseQueryResults**](ResponseQueryResults.html)

### HTTP request headers

 - **Content-Type**: application/json
 - **Accept**: application/json



<a name="put_libraries_library_id"></a>

## -[**Library**](Library.html) put_libraries_library_id(library_id, body)

Update an existing response library.

Fields that can be updated: name. The most recent version is required for updates.

Wraps PUT /api/v2/responsemanagement/libraries/{libraryId} 


### Example
~~~ruby
# load the gem
require 'purecloud'
# setup authorization
@secret = ENV['PURECLOUD_SECRET']
@id = ENV['PURECLOUD_CLIENT_ID']
environment = "mypurecloud.com"

@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment

PureCloud.configure do |config|
  config.access_token = @authToken
end

api_instance = PureCloud::ResponseManagementApi.new

library_id = "library_id_example" # String | Library ID

body = PureCloud::Library.new # Library | Library


begin
  #Update an existing response library.
  result = api_instance.put_libraries_library_id(library_id, body)
  p result
rescue PureCloud::ApiError => e
  puts "Exception when calling ResponseManagementApi->put_libraries_library_id: #{e}"
end
~~~

### Parameters

Name | Type | Description  | Notes
------------- | ------------- | ------------- | -------------
 **library_id** | **String**| Library ID | 
 **body** | [**Library**](Library.html)| Library | 
{: class="table table-striped"}


### Return type

[**Library**](Library.html)

### HTTP request headers

 - **Content-Type**: application/json
 - **Accept**: application/json



<a name="put_responses_response_id"></a>

## -[**Response**](Response.html) put_responses_response_id(response_id, body)

Update an existing response.

Fields that can be updated: name, libraries, and texts. The most recent version is required for updates.

Wraps PUT /api/v2/responsemanagement/responses/{responseId} 


### Example
~~~ruby
# load the gem
require 'purecloud'
# setup authorization
@secret = ENV['PURECLOUD_SECRET']
@id = ENV['PURECLOUD_CLIENT_ID']
environment = "mypurecloud.com"

@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment

PureCloud.configure do |config|
  config.access_token = @authToken
end

api_instance = PureCloud::ResponseManagementApi.new

response_id = "response_id_example" # String | Response ID

body = PureCloud::Response.new # Response | Response


begin
  #Update an existing response.
  result = api_instance.put_responses_response_id(response_id, body)
  p result
rescue PureCloud::ApiError => e
  puts "Exception when calling ResponseManagementApi->put_responses_response_id: #{e}"
end
~~~

### Parameters

Name | Type | Description  | Notes
------------- | ------------- | ------------- | -------------
 **response_id** | **String**| Response ID | 
 **body** | [**Response**](Response.html)| Response | 
{: class="table table-striped"}


### Return type

[**Response**](Response.html)

### HTTP request headers

 - **Content-Type**: application/json
 - **Accept**: application/json