module ZendeskAPI # @internal The following are redefined later, but needed by some circular resources (e.g. Ticket -> User, User -> Ticket) class Ticket < Resource; end class Forum < Resource; end class User < Resource; end class Category < Resource; end # @internal Begin actual Resource definitions class Locale < ReadResource; end class CustomRole < DataResource; end class Role < DataResource; end class Topic < Resource; end class Bookmark < Resource; end class Ability < DataResource; end class Group < Resource; end class SharingAgreement < ReadResource; end class JobStatus < ReadResource; end class Tag < DataResource include Update include Destroy alias :name :id def path(opts = {}) raise "tags must have parent resource" unless association.options.parent super(opts.merge(:with_parent => true, :with_id => false)) end def changed? true end def destroy! super do |req| req.body = attributes_for_save end end module Update def _save(method = :save) return self unless @resources client.connection.post(path) do |req| req.body = { :tags => @resources.map(&:id) } end true rescue Faraday::Error::ClientError => e if method == :save false else raise e end end end def attributes_for_save { self.class.resource_name => [id] } end end class Attachment < Data def initialize(client, attributes) attributes[:file] ||= attributes.delete(:id) super end def save upload = Upload.create!(@client, attributes) self.token = upload.token end def to_param token end end class Upload < Data include Create include Destroy def id; token; end has_many Attachment private def attributes_for_save attributes.changes end end class MobileDevice < Resource # Clears this devices' badge put :clear_badge end class Organization < Resource has Ability, :inline => true has Group has_many Ticket has_many User has_many Tag, :extend => Tag::Update end class ForumSubscription < Resource has Forum has User end class Forum < Resource has Category has Organization has Locale has_many Topic has_many :subscriptions, :class => ForumSubscription end class Category < Resource has_many Forum end class TopicSubscription < Resource has Topic has User end class TopicComment < Data has Topic has User has_many Attachment end class Topic < Resource class TopicComment < TopicComment extend Read include Create include Update include Destroy end class TopicVote < SingularResource has Topic has User private def attributes_for_save attributes.changes end end has Forum has_many :comments, :class => TopicComment has_many :subscriptions, :class => TopicSubscription has :vote, :class => TopicVote has_many Tag, :extend => Tag::Update def votes(opts = {}) return @votes if @votes && !opts[:reload] association = ZendeskAPI::Association.new(:class => TopicVote, :parent => self, :path => 'votes') @votes = ZendeskAPI::Collection.new(@client, TopicVote, opts.merge(:association => association)) end end class Activity < Resource has User has :actor, :class => User end class Setting < DataResource attr_reader :on def initialize(client, attributes = {}) # Try and find the root key @on = (attributes.keys.map(&:to_s) - %w{association options}).first # Make what's inside that key the root attributes attributes.merge!(attributes.delete(@on)) super end end class SatisfactionRating < ReadResource has :assignee, :class => User has :requester, :class => User has Ticket has Group end class Search class Result < Data; end # Creates a search collection def self.search(client, options = {}) unless (%w{query external_id} & options.keys.map(&:to_s)).any? warn "you have not specified a query for this search" end ZendeskAPI::Collection.new(client, self, options) end # Quack like a Resource # Creates the correct resource class from the result_type passed in def self.new(client, attributes) result_type = attributes["result_type"] if result_type result_type = ZendeskAPI::Helpers.modulize_string(result_type) klass = ZendeskAPI.const_get(result_type) rescue nil end (klass || Result).new(client, attributes) end class << self def resource_name "search" end alias :resource_path :resource_name def model_key "results" end end end class Request < Resource class Comment < ReadResource has_many Attachment, :inline => true has :author, :class => User end has_many Comment has Organization has :requester, :class => User end class TicketField < Resource; end class TicketMetric < DataResource extend Read end class Ticket < Resource class Audit < DataResource # need this to support SideLoading has :author, :class => User end class Comment < Data include Save has_many :uploads, :class => Attachment, :inline => true has :author, :class => User def save save_associations true end alias :save! :save end has :requester, :class => User, :inline => :create has :submitter, :class => User has :assignee, :class => User has_many :collaborators, :class => User has_many Audit has :metrics, :class => TicketMetric has Group has :forum_topic, :class => Topic has Organization has :comment, :class => Comment, :inline => true has :last_comment, :class => Comment, :inline => true has_many :last_comments, :class => Comment, :inline => true has_many Tag, :extend => Tag::Update # Gets a incremental export of tickets from the start_time until now. # @param [Client] client The {Client} object to be used # @param [Integer] start_time The start_time parameter # @return [Collection] Collection of {Ticket} def self.incremental_export(client, start_time) ZendeskAPI::Collection.new(client, self, :path => "exports/tickets?start_time=#{start_time.to_i}") end # Imports a ticket through the imports/tickets endpoint # @param [Client] client The {Client} object to be used # @param [Hash] attributes The attributes to create. # @return [Ticket] Created object or nil def self.import(client, attributes) ticket = new(client, attributes) return unless ticket.save(:path => "imports/tickets") ticket end end class SuspendedTicket < ReadResource include Destroy # Recovers this suspended ticket to an actual ticket put :recover end class ViewRow < DataResource has Ticket # @internal Optional columns has Group has :assignee, :class => User has :requester, :class => User has :submitter, :class => User has Organization def self.model_key "rows" end end class RuleExecution < Data has_many :custom_fields, :class => TicketField end class ViewCount < DataResource; end class Rule < Resource private def attributes_for_save to_save = [:conditions, :actions, :output].inject({}) {|h,k| h.merge(k => send(k))} { self.class.singular_resource_name.to_sym => attributes.changes.merge(to_save) } end end class View < Rule has_many :tickets, :class => Ticket has_many :feed, :class => Ticket, :path => "feed" has_many :rows, :class => ViewRow, :path => "execute" has :execution, :class => RuleExecution has ViewCount, :path => "count" def self.preview(client, options = {}) Collection.new(client, ViewRow, options.merge(:path => "views/preview", :verb => :post)) end end class Trigger < Rule has :execution, :class => RuleExecution end class Automation < Rule has :execution, :class => RuleExecution end class Macro < Rule has :execution, :class => RuleExecution # Returns the update to a ticket that happens when a macro will be applied. # @param [Ticket] ticket Optional {Ticket} to apply this macro to. # @raise [Faraday::Error::ClientError] Raised for any non-200 response. def apply!(ticket = nil) path = "#{self.path}/apply" if ticket path = "#{ticket.path}/#{path}" end response = @client.connection.get(path) Hashie::Mash.new(response.body.fetch("result", {})) end # Returns the update to a ticket that happens when a macro will be applied. # @param [Ticket] ticket Optional {Ticket} to apply this macro to def apply(ticket = nil) apply!(ticket) rescue Faraday::Error::ClientError => e Hashie::Mash.new end end class GroupMembership < Resource has User has Group end class User < Resource class TopicComment < TopicComment extend Read end class Identity < Resource # Makes this identity the primary one bumping all other identities down one put :make_primary # Verifies this identity put :verify # Requests verification for this identity put :request_verification end def initialize(*) super # Needed for proper Role sideloading self.role_id = role.name if key?(:role) end has Organization has CustomRole, :inline => true, :include => :roles has Role, :inline => true, :include_key => :name has Ability, :inline => true has_many Identity has_many Request has_many :requested_tickets, :class => Ticket, :path => 'tickets/requested' has_many :ccd_tickets, :class => Ticket, :path => 'tickets/ccd' has_many Group has_many GroupMembership has_many Topic has_many ForumSubscription has_many TopicSubscription has_many :topic_comments, :class => TopicComment has_many :topic_votes, :class => Topic::TopicVote end class UserField < Resource; end class OrganizationField < Resource; end class OauthClient < Resource namespace "oauth" def self.singular_resource_name "client" end end class OauthToken < ReadResource include Destroy namespace "oauth" def self.singular_resource_name "token" end end class Target < Resource; end end