module TicketMaster::Provider module Zendesk class Ticket < TicketMaster::Provider::Base::Ticket # declare needed overloaded methods here SEARCH_API = ZendeskAPI::Search API = ZendeskAPI::Ticket def initialize(*object) return super(object.first) if object.first.is_a? Hash if object.first args = object.first object = args.shift project_id = args.shift @system_data = {:client => object} unless object.is_a? Hash hash = {:id => object.nice_id, :status => object.status_id, :title => object.subject, :created_at => object.created_at, :updated_at => object.updated_at, :description => object.description, :assignee => object.assignee_id, :requestor => object.requester_id, :priority => object.priority_id, :project_id => project_id} else hash = object end super hash end end def created_at Time.parse(self[:created_at]) end def updated_at Time.parse(self[:updated_at]) end def self.find(project_id, *options) tickets = self.find_all(project_id) if options[0].first.is_a? Array Ticket.find_all(self.name).select { |ticket| ticket if options[0].first.any? { |ticket_id| ticket_id == ticket.id }} elsif options[0].first.is_a? Hash Ticket.find_by_attributes(self.name, options[0].first) else tickets end end def self.find_all(*options) project_id = options.first SEARCH_API.find(:all, :params => {:query => "status:open"}).collect { |ticket| self.new([ticket, project_id])} end def self.find_by_id(project_id, ticket_id) self.new [API.find(ticket_id), project_id] end def self.find_by_attributes(project_id, attributes = {}) search_by_attribute(self.find_all(project_id), attributes) end def comments(*options) Comment.find(project_id, id, options) end def comment(*options) if options.first.is_a? Fixnum Comment.find(project_id, id, [options.first]).first elsif options.first.is_a? Hash Comment.find_by_attributes(project_id, id, options.first).first end end end end end