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Contents
module Assistly
class Client
# Defines methods related to cases
module Case
# Returns extended information of cases
#
# @option options [Boolean, String, Integer]
# @example Return extended information for 12345
# Assistly.cases(:case_id => 12345)
# Assistly.cases(:email => "customer@example.com", :count => 5)
# Assistly.cases(:since_id => 12345)
# @format :json
# @authenticated true
# @see http://dev.assistly.com/docs/api/cases/show
def cases(*args)
options = args.last.is_a?(Hash) ? args.pop : {}
response = get("cases",options)
response
end
# Returns extended information on a single case
#
# @option options [String]
# @example Return extended information for 12345
# Assistly.case(12345)
# Assistly.case(12345, :by => "external_id")
# @format :json
# @authenticated true
# @see http://dev.assistly.com/docs/api/cases/show
def case(id, *args)
options = args.last.is_a?(Hash) ? args.pop : {}
response = get("cases/#{id}",options)
response.case
end
# Updates a single case
#
# @option options [String]
# @example Return extended information for 12345
# Assistly.update_case(12345, :subject => "New Subject")
# @format :json
# @authenticated true
# @see http://dev.assistly.com/docs/api/cases/update
def update_case(id, *args)
options = args.last.is_a?(Hash) ? args.pop : {}
response = put("cases/#{id}",options)
response.case
end
def case_url(id)
"https://#{subdomain}.assistly.com/agent/case/#{id}"
end
end
end
end
Version data entries
6 entries across 6 versions & 1 rubygems