# frozen_string_literal: true # Copyright 2023 Google LLC # # Licensed under the Apache License, Version 2.0 (the "License"); # you may not use this file except in compliance with the License. # You may obtain a copy of the License at # # https://www.apache.org/licenses/LICENSE-2.0 # # Unless required by applicable law or agreed to in writing, software # distributed under the License is distributed on an "AS IS" BASIS, # WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. # See the License for the specific language governing permissions and # limitations under the License. # Auto-generated by gapic-generator-ruby. DO NOT EDIT! module Google module Cloud module Support module V2 # A support case. # @!attribute [rw] name # @return [::String] # The resource name for the case. # @!attribute [rw] display_name # @return [::String] # The short summary of the issue reported in this case. # @!attribute [rw] description # @return [::String] # A broad description of the issue. # @!attribute [rw] classification # @return [::Google::Cloud::Support::V2::CaseClassification] # The issue classification applicable to this case. # @!attribute [rw] time_zone # @return [::String] # The timezone of the user who created the support case. # It should be in a format IANA recognizes: https://www.iana.org/time-zones. # There is no additional validation done by the API. # @!attribute [rw] subscriber_email_addresses # @return [::Array<::String>] # The email addresses to receive updates on this case. # @!attribute [r] state # @return [::Google::Cloud::Support::V2::Case::State] # Output only. The current status of the support case. # @!attribute [r] create_time # @return [::Google::Protobuf::Timestamp] # Output only. The time this case was created. # @!attribute [r] update_time # @return [::Google::Protobuf::Timestamp] # Output only. The time this case was last updated. # @!attribute [rw] creator # @return [::Google::Cloud::Support::V2::Actor] # The user who created the case. # # Note: The name and email will be obfuscated if the case was created by # Google Support. # @!attribute [rw] contact_email # @return [::String] # A user-supplied email address to send case update notifications for. This # should only be used in BYOID flows, where we cannot infer the user's email # address directly from their EUCs. # @!attribute [rw] escalated # @return [::Boolean] # Whether the case is currently escalated. # @!attribute [rw] test_case # @return [::Boolean] # Whether this case was created for internal API testing and should not be # acted on by the support team. # @!attribute [rw] language_code # @return [::String] # The language the user has requested to receive support in. This should be a # BCP 47 language code (e.g., `"en"`, `"zh-CN"`, `"zh-TW"`, `"ja"`, `"ko"`). # If no language or an unsupported language is specified, this field defaults # to English (en). # # Language selection during case creation may affect your available support # options. For a list of supported languages and their support working hours, # see: https://cloud.google.com/support/docs/language-working-hours # @!attribute [rw] priority # @return [::Google::Cloud::Support::V2::Case::Priority] # The priority of this case. class Case include ::Google::Protobuf::MessageExts extend ::Google::Protobuf::MessageExts::ClassMethods # The status of a support case. module State # Case is in an unknown state. STATE_UNSPECIFIED = 0 # The case has been created but no one is assigned to work on it yet. NEW = 1 # The case is currently being handled by Google support. IN_PROGRESS_GOOGLE_SUPPORT = 2 # Google is waiting for a response. ACTION_REQUIRED = 3 # A solution has been offered for the case, but it isn't yet closed. SOLUTION_PROVIDED = 4 # The case has been resolved. CLOSED = 5 end # The case Priority. P0 is most urgent and P4 the least. module Priority # Priority is undefined or has not been set yet. PRIORITY_UNSPECIFIED = 0 # Extreme impact on a production service. Service is hard down. P0 = 1 # Critical impact on a production service. Service is currently unusable. P1 = 2 # Severe impact on a production service. Service is usable but greatly # impaired. P2 = 3 # Medium impact on a production service. Service is available, but # moderately impaired. P3 = 4 # General questions or minor issues. Production service is fully # available. P4 = 5 end end # A classification object with a product type and value. # @!attribute [rw] id # @return [::String] # The unique ID for a classification. Must be specified for case creation. # # To retrieve valid classification IDs for case creation, use # `caseClassifications.search`. # @!attribute [rw] display_name # @return [::String] # The display name of the classification. class CaseClassification include ::Google::Protobuf::MessageExts extend ::Google::Protobuf::MessageExts::ClassMethods end end end end end